Arup Kumar Saha completed an internship at Link3 Technologies Ltd, a full service IT solutions provider in Bangladesh. During the internship, Arup observed various departments including finance and accounts, human resources, and marketing. He analyzed customer satisfaction with broadband internet services and customer payments. While the work environment was small, Arup gained valuable experience in customer service, billing, accounts, and software use. He identified some skills that could be strengthened through university like communication, finance and accounts knowledge, and Excel training. Overall, Link3 has a strong reputation in Bangladesh as an innovator and partner for corporate customers.

1. PRESENTEDBY-
NAME: SAHA,ARUP KUMAR
ID NO: 10-16471-2
MAJOR-ACCOUNTING AND
FINANCE
SUPERVISED BY-
NIAZ MOHAMMAD
FACULTY OF ACCOUNTING

3. Link3 Technologies Ltd. is a full service IT Solution Provider that has been
operating in Bangladesh market for more than ten years with a very high
level of success.
Link3 achieved through an uncompromised service quality and customer
satisfaction. Link3's highly trained professionals can ensure a standard of
service that remains unmatched by any other player in the market.

4. Vision
Mission
“Link3 will be the largest broadband user based ICT solutions service provider
in Bangladesh.”
“Facilitate seamless information flow through innovative ICT
infrastructure and services.”

5. Broad objective-
The primary objective of this report is to state my working experience as an
intern in the service activities of Link3. This report is initiated as partial
requirement of my bachelor of business administrative degree.
Specific objective-
To observe the activities of Sales and Distribution Department of Link3.
To demonstrate different aspects of marketing in the organization.
To find out the operational function of Link3 different sales centers.
To analyze the customer satisfaction of Broadband internet Service by Link3.
To analyze the customer payments for reconciliation.

6. WORK RELATED ACTIVITIES
Link3 technologies Ltd.(corporate branch) consists of related
activities in the following department:
 Finance and accounts department
 Marketing department
 Human resource department

7. FINANCE AND ACCOUNTS
DEPARTMENT
Finance and Accounts department consist of following activities-
• Voucher shorting
• Maintain voucher register
• Customer validity checking
• Summation of Debit-credit balance
• Accounts reconciliation

8. HUMAN RESOURCE
DEPARTMENT
HR department consist of under following activities-
• Reference Check
• Interview Call
• Issuing letter

9. MARKETING DEPARTMENT
Link3 marketing team is working nicely. Marketing department has three sub
departments. These are:
• Product Development
• Branding
• CSR/PR

10. ORGANIZATION WIDE ACTIVITIES
Organization wide activities consist of following activities:
• Activities of sales and distribution department of Link3
• Customer Service Operation, Billing and IT
• Distribution and Coverage Initial Focus
• Expansion of the coverage
• Improve own process of service

11. PROBLEMS
IDENTIFIED/OBSERVED IN
THE ORGANIZATION
• During my internship program in Head Branch of Link3 technologies Ltd, I
have faced a problem that is working environment. There is not enough
space for working because the branch is very small. A large number of
employees are working in this small branch. Therefore, it is a little bit
tough to work in this environment for me. Except this, all kind of facilities
they have provided to me as an intern. Coordinators are so much helpful
and cooperative as well.

12. ANY MISSING KNOWLEDGE
AND SKILLS
I think there is very little missing knowledge and skills that I need to be
learned in the university so far, because our course are arranged in very
systematically. So these courses are obviously helpful for future job
requirements or any other activities. But, there are some points I need to
mention:
• Good Communication.
• Accounts Department knowledge.
• Finance Department knowledge.
• Corporate culture.
• Practical workshop on Excel.

13. IMPLICATIONS TO
ORGANIZATION
I have achieved significant amount of knowledge about customer service and
I have realized that great communication skill is the fundamental
requirement of serving the customers with great service.
• Getting to know how customers are paid their billing money, how debit and
credit amount is being used for accounts section, about Due amount etc.
• I also learned about address change, mobile number change, endorsement,
debit instruction, account opening etc in the software.
• I also learned about the data post into ERP software.

14. CONCLUSION
As an organization Link3 technologies ltd. has earned the reputation of
top ranking ISP provider and much more structured compared to
any other ISP provider in Bangladesh. It is persistent in pursuit of
innovation and technology for improvement. It has a reputation as a
partner of corporate relationship
With a bulk of qualified and experienced Accounts department, Link3
technologies ltd. can exploit any opportunity in the technology
sector. It is pioneer in introducing many new products and services
in the IT sector of the country. Moreover, in the overall way, it is
unmatched with any other ISP business because of its wide spread
networking coverage throughout the city.

15. RECOMMENDATION
• Link3 needs to launch more services about software consultancy so that
their customers can happy with the services
• Link3 should open more branches in the sub-urban and rural areas all over
Bangladesh.
• Continuous advertisement need to be circulated in electronic and print
media to inform and make popular of the Link3 services.
• Link3 management should try to bring new IT products and services. This
will increase income and through IT, Link3 can provide better services to
its customers.
• To attract more clients Link3 has to create a new marketing strategy, which
will increase the total sales of products.

16. Thank You