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1. COLLEGE OF BUSINESSS AND
ECONOMICS DEPARTMENT OF
ACCOUNTING AND FINANCE
INTERNSHIP PRACTICAL
ATTACHMENT REPORT IN BUNNA
BANK IN YABELO BRANCH
BORANA UNIVERSITY

2. Prepared BY G4
 1 Behredin Mohammed Id BBU/R/125/2013
 2 Hana Girma Id BRU/R/289/2013
 3 Ebsa Ahmed Id BRU/R/192/2013
 4 Loko Sora Id BRU/R/657/2013
 5 Behar Kadir Id BRU/R/112/2013
 6 Ebrayim Abduraman Id BRU/R/191/2013
 7 Dida Wariyo Id BRU/R/647/2013

3. CHAPTER ONE ORGANIZATIONAL
REPORT
Background of the organization
 Bunna Bank S.C. has joined the Ethiopian banking industry following
the favorable economic developments witnessed in the country
during the last decade and the growing need for financial services.
 The bank obtained its license from the National Bank of Ethiopia
(NBE) on June 25, 2009.
 The bank officially commenced its operations on October 10, 2009
with subscribed & paid up capital of Birr 308 million and Birr 156
million, respectively
 Bunna Bank has more than 11,200 shareholders, which makes it
one of the strongest public-based private banks in Ethiopia.
Continuing on a successful three years in the banking industry,

4. Bunna bank share company [BB] runs its operations
--modern information technologies for its value
adding customer services
 BB is running different ICT projects to create more
convenience for the customers to reach them
anytime, anywhere, any device.
BB is also working to enhance the infrastructure for
organizational, national and international business
connectivity
BB In Ethiopia above 451 Branches, which are
increasing from day long,
BB are located Oromia region Borana Zone Yabalo
Town , Yabalo Branch Bunna Bank. In this branch
established on January 2023G.c and operation
started on February 16 ,2023 with there are 6
employments and the starting capital and asset are

5. Mission of the Organization
 To provide commercial banking services to
enhance values of key stockholders and win
public trust using professional employees and
state of the art technology.
 maintain price and exchange rate stability foster
sound financial system and contribute for the
rapid and sustainable economic development of
Ethiopia.

6. Vision of the organization
 To become one of the top three Commercial
Banks in Ethiopia by the year 2030.
 To be dynamic, well equipped, worldwide known
and recognized center of excellence in
competence based training, research and
consultancy services in business and related
disciplines.

7. Values of the organization
 Winning We have a strong conviction to out perform
the Banking computation in an ethical manner ; by
striving for excellence and exercising highest level of
professionalism
 Respect We respect each other’s value difference and
contribution to our customers, our share holders, ourselves ,our
vendors and our community. We also recognize that every one is
important and has a role to play. We focus on support
,collaboration and care while we treat our customers
,shareholders ,regulatory body and the society.
 Responsibility We act responsibility to balance the
interest of our stakeholders

8. Major Service the of objective the
organization
 Every organization is established for their own objectives
. so Bunna Bank has thefollowing objectives:-
 ➢Protect the interest of the bank against any harmful
cause, internal and external.
 ➢ Protect the employees against unfair exploitation of
labor and improper utilization of effort and skills.
 ➢ Support the members during the time of financial
distress and unlawful eviction or dismissal from job.
 ➢Promote the meet customer satisfaction via employees
satisfaction.
 ➢ Raise awareness on right and duties of employees in
line with existing national laws, international

9.  labor conventions and human resource principles.
 ➢ Promote to establish and enhance network
communication with local and international unions and
federations.
 ➢Create and promote partnership linkage with similar
unions operating in the banking and insurance industry
and others.
 ➢ To increase awareness for people uses of bank.
Organizational Branch Structures
General Body
General Assembly
Board of Director
Cashier

10. SWOT ANALYSIS OF THE BB in Yabello town Yabello Branch
Strength BB in Yabello, Yabello Branch
* The strength of BB that noticed in the branch during
our professional are;
1, Good initiation to organize
2, Staff Commitments
3, Fast services for transferring money
4, Good customer service
5, team work and service quality
6, increased potential for saving

11. Weakness of the BB in Yabello, Yabello
Branch are;
❖ Poor management
❖ Lack of experienced worker due to replacement
within a short period of time.
❖ shortage of skilled man power
❖ Lack integrity
❖ Poor market area selection
❖ Poor network utilization insufficient working area
for storing money

12. The opportunities are as follows
❖ Low house expense at out lay branch
❖ Availability of customer at out lay branch
❖ Experienced employees available
❖ Their business sector is expanding with
many future opportunities for success
❖ Their competitors may be slow the adopt
new technologies
❖ Communicate and follows former foreign
customers
❖ Communicate by phone others by
collecting information from the foreign
customer

13. Treats are as follows
The following are the serious treats under consider
➢Lack of awareness of customer to use bank service
➢Lack of access to get new customer at rural area
➢Poor saving culture of the societies
➢Development in technology may change this market beyond their ability to adopt
➢Small change in the focus of a large competitor might wipe out any market
position them Achieves.
➢Intense competition and the distance that the bank has from its head quarter
center.

14. CHAPTER TWO
ACTIVITY REPORT
 Foreign transaction :- is one of the departments of the
organization in BB Yabello branch. This transaction is worked
only foreign remittance transaction. There are money sender
institution in the world which used to money transaction from
country to country. Western Union, Money Gram, Express
Money, Atlantic International (Bole) are some of these agents.
These institutions are different from banks, that banks transfer
money only in domestic country. But these institution transfer
money everywhere from country to country in the world.

15. Objectives the department
➢To ensure standardization and uniformity in the
customer service process.
➢ To smoothly implement integrated banking
solutions in retail banking operation of customer
service process.
➢To have single source of reference to perform.
➢ To determine duties and responsibilities that
each employee at all level in the customer service
process.
➢To provide efficient and quality service to its
customer.

16. Activities
➢ Preparing cash receipt and collecting daily
revenue.
➢ Making salary and fund payment.
➢ Receiving credit in advance.
➢ Recording the approved payment on the
ledger.
➢ Based on finance plan of fund preparing
payment and deduct from the budget
➢ Approving the prepared payment document.
➢ Preparing the ordering documents and
ordering schedule.

17. The major Responsibility and
Activity of the department
➢Serve customer in money received as remittance by
converting to birr
➢Make withdrawal and deposit for customer
➢Check the name, signature and date of the customer
➢Report a daily recorded and weekly
➢Check the ID card of customer to be renewed before serving
them
➢Buy some counties foreign currency

18. Performance Evaluation of our
Activities
 From the first day that we have got permission
from the branch manager
 We have started practical work
 ➢ we have understand how transaction is made
 ➢ we have understand how to creat new account
in the form of peaper and in the form of bunna
bank system.
 ➢ we have good communication with others at
work place.
 ➢ we have understood how to do a report.
 ➢ To ask necessary data we could communicate
with our manager from time to time.

19. Problems encountered on the job and
remedial action we have taken
 There are some problems which affect we on our
activities of weeks. Some of these problems are from
 lack of seats, lack of user (access) for we and other
are the problem of connection and network the
organization and some are from customers. As
organization same the problem are those hinder our
 activity to not serve customer properly.
 From customers same customer’s don’t care about
criteria to be fulfilled properly rather than looking only
about the service.
 ➢ Some of them don’t sign on the ticket and some
signature on the ticket and on the book are different
 ➢No correct order of sender name which is difficult to
serve customer

20. Remedial solution we have taken
 ➢By using the user of our friends we have done
our activities with our friends
 ➢we worked our works more time by standing for
the lack of seat
 ➢we have told to branch manager these
problems to be minimized
 ➢Through customer we have told to them to fill
criteria properly
 ➢we have told to branch manager to find solution
how customers fill all criteria

21. CHAPTER THREE
ATTACHMENT EVALUATION
Rationales of Practical
Attachment
Rationales of the practical attachment are the practical reason
to decide how to act on the attachments some of the following
listed is reason of practical attachment.
➢ It is for the case that the apprentice to realize the theory in
class to real world through practice.
➢ It is for that the apprentice should compare and contrast the
economic thought with practical work.
➢ It is that how the problem is identified and the solution is
found.
➢ It is for that the apprentice to make strong the relation
he/she has with others on work etc.

22. Significance of Practical
Attachment
Since this practical attachment is the connection between
theory in class and real world it has significant. Some of the
significance of this practical attachment;
➢ Help to know and compare the relationship between the
theory and real world
➢ To increase the confidence of students on future work
such as; hands-on experience, skill development,
networking opportunities and career exploration.
➢ To identify the problem in the company for necessary
solution
➢ Help to apply the theory in class for future expected
activities
➢ Help for students how to identify and find solution for
problem
➢ Help to teach others the acceptability of theory in class
➢ Increase confidence of student for research and etc.

23. Relevance of organization with
our study
From starting date of our practical attachment as the general with the branch and
particularly with the department there is good connection with our study in deposit
and withdrawal transaction.
We see how to creat an account to new customer
 We got opportunity to know about the banking environment as well as the
function of the bank.
 Customer are the key success ;thus they should be properly treated and
entertained.
 Employees are directly connected to these customers so employees must
behave in a decent and peaceful way.
 Personal relation is must to retain the customers.
 Working on the customer service stuff helped us to learn various operating
activities.
 The corporation from the staff members made us to learn different activities in
very short period of time.

24. Major problems faced we during the
attachment
 ❖ At the beginning time they didn’t give we full freedom to do
activities independently.
 ❖ Shortage of some extra or additional working materials like
chair and computers for trainers.
 ❖ Some employees are not interested for sharing their
experience.
 ❖ Their working computers have a secret password. Lack of the
data of the organization as the
 branch.
 ❖ The problems related to this is how to start to write the report
whether as whole or as branch.
 ❖ To keep the secret of the organization the manager didn’t give
we response about the problems
 currently faced the organization
 ❖ The main problems faced we on this practical attachment are
the problem of lack of the seat and
 user which affect we to not work as expected

25. Suggested solution and way forward for
Attachment
 The problem mentioned above are solved by:-
 ❖ we was try to adapt new environment and
working condition gradually by studding behavior
of department member and sharing experience
among them.
 ❖ The organization should give the opportunity
for students to participate in a given activities
freely in order to improve their knowledge and
producing self-confident professionals.
 ❖ The organization should have to prepare other
computer for training in addition to the working
computer.

26. summary
 Within short span of time we got acquainted with the
general knowledge of the banks activities.
 We got opportunity to know about the banking
environment as well as the function of the bank.
Customer are the key success ;thus they should be
properly treated and entertained. Employees are
directly connected to these customers so employees
must behave in a decent and peaceful way. Personal
relation is must to retain the customers. Working on
the customer service stuff helped us to learn various
operating activities. Almost all minor detail of the bank
related issues can be handled throught this section.
The corporation from the staff members made us to
learn different activities in very short period of time.

27. We thankfull and respect to powerful GOD, Who above all
bestowed upon us the tremendous potential and ability to
accomplish the task of the work and made every effort possible
through his kindness and providence of good health for us.
We are thankful to Borana University and Collage of Business and
Economics for providing us with the opportunity to allow us to
perform a practical filed work. The internship program was made
for one month, which included various tasks and learning that
verged to be meaningful towards our career in banking.
We express our sincere gratitude to intern supervisor, Mr Ashenafi
Degefaw for supervising us in internship period. We are very
grateful to all the staffs of Buna Bank at Yabelo Branch for their
kind cooperation and help during internship period.
* Finally, we would also like to thank Buna Bank Yabelo town
Branch Manager Mr Gemeda Gelgelo for valuable suggestion and
their countless help during our internship period.