Case Study

1. INTERNET SHOP
ECHO NET CAFE

2. LOCATION
• Manhattan Parkway, Aurora
Boulevard Quezon City.

3. CUSTOMER EXPECTATION
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Fast internet connection
Best and Complete Hardware
Comfortable Place and Best Ambience
Updated software
Affordable Price
Snack Bar
24/7 Availability
Complete Service Offered
Great and approachable crew

4. DEVELOP AN INFORMATION
AND GATHERING PLAN
Survey around the viccinity and other
establishment . For a month with a potential
target market.

5. GATHER INFORMATION
• Interview customer regarding their
experience in different establishedment.
• Make a dry run.

6. ANALYZE THE RESULTS
• Make a chart showing the results gathered
comparing to speculated results.

7. CHECK THE VALIDITY OF
CONCLUSIONS
• Check possible solution and adjustment
from the conclusion gathered.

8. TAKE ACTION
• Soft opening for a week observing the flow
of the customer. Continous gathering
information and custome feedback.
• First year is a struggle it will be the start of
making target sales and profit.
• Always do " beat year ago". Continous
improvement of service and maintainance f
all the assets of the internet shop.

9. Thank You
ECHO INTERNET CAFE
By: Jomalyn V. Tiletile
Total Quality Management

10. Thank You
ECHO INTERNET CAFE
By: Jomalyn V. Tiletile
Total Quality Management