This document provides summaries of several ISO standards related to quality management, environmental management, occupational health and safety, information security, social accountability, medical devices, customer satisfaction, and food safety. Key standards covered include ISO 9001 for quality management systems, ISO 14001 for environmental management systems, ISO 27001 for information security management systems, ISO 13485 for medical devices, ISO 10002 for customer satisfaction guidelines, and ISO 22000/HACCP for food safety management.

1. ISO 9001 Quality Management Systems
The ISO 9001 standards give organizations an opportunity to increase their value activities and to
improve their performance continually, by focusing on their major processes. The standards provide great
emphasis on making quality management systems closer to the processes of organizations. As a result,
they direct organization to the achievement of business results, including the satisfaction of customers
and other interested parties. The management of an organization should look upon this certification as
the adoption of the quality management system standards as a profitable business investment, not just
as a required certification issue.
ISO 14001 Environmental Management System (EMS)
ISO 14000 is an Environmental Management System (EMS), which requires that an organization consider
the environmental aspects of its products and services.
Iso14000 standard is the world’s first series of internationally accepted Standards for Environmental
Management Systems (EMS).
TS 16949(automotive production and relevant service part organizations)
The IATF is an ad hoc group of OEM's and automotive trade associations whose common goal is to
improve the quality of products to automotive customers worldwide. IATF members include the Big 3,
along with Fiat, Citroen, VW, Renault and national automotive trade associations from the US, Germany,
UK, Italy and France. Additionally, the Japanese vehicle association, JAMA, has been involved with the
IATF's efforts to develop TS 16949.
OHSAS 18001(Occupational Health and Safety Assessment Series)
OHSAS stands for Occupational Health and Safety Assessment Series. OHSAS 18001 is a consensus
standard developed in 1999 by an independent group of national standards bodies and certification
bodies (registrars).
OHSAS 18001 is structured the same way as ISO 14001, the environmental management system
standard, and has essentially the same elements. It was specifically developed to be compatible with ISO
9001, the quality management system standard, and ISO 14001 to allow companies to develop and
register integrated quality, environmental and occupational safety and health management systems
ISO 27001 Information Security Management System
The ISO 27001 standard was published in October 2005, essentially replacing the old BS7799-2 standard.
It is the specification for ISMS, an Information Security Management System. BS7799 itself was a long
standing standard, first published in the nineties as a code of practice
ISO 27001 enhanced the content of BS7799-2 and harmonized it with other standards. A scheme has
been introduced by various certification bodies for conversion from BS7799 certification to ISO27001
certification.
The objective of the standard itself is to "provide a model for establishing, implementing, operating,
monitoring, reviewing, maintaining, and improving an Information Security Management System".
The standard defines its 'process approach' as "The application of a system of processes within an
organization, together with the identification and interactions of these processes, and their
management". It employs the PDCA, Plan-Do-Check-Act model to structure the processes
SA 8000 - Social Accountability
SA 8000 is a standard for social accountability in the workplace. In essence, social accountability means
managing business activities in a manner that respects and promotes the basic human rights of all
workers.
Social accountability expectations can vary from one company to another. Fair compensation, reasonable
working hours, a safe and healthy environment and prohibition of child labour and forced labour are
common to all codes. Some codes add requirements for non-discrimination, freedom of association,
disciplinary practices, or management system controls. A few mix in non-social issues such as drug

2. interdiction, customs issues, or basic environmental controls. Expectations of the level of conformance to
each of the above issues also vary dependent upon the code or standard selected. The absolute minimum
expectation would be compliance with applicable laws, however this is often inadequate from the
viewpoint of civil society and more stringent criteria are usually adopted
ISO 13485:2003(medical devices and related services)
ISO 13485:2003 specifies requirements for a quality management system where an organization needs
to demonstrate its ability to provide medical devices and related services that consistently meet customer
requirements and regulatory requirements applicable to medical devices and related services.
The primary objective of ISO 13485:2003 is to facilitate harmonized medical device regulatory
requirements for quality management systems. As a result, it includes some particular requirements for
medical devices and excludes some of the requirements of ISO 9001 that are not appropriate as
regulatory requirements. Because of these exclusions, organizations whose quality management systems
conform to this International Standard cannot claim conformity to ISO 9001 unless their quality
management systems conform to all the requirements of ISO 9001.
ISO 10002:2004 (Customer Satisfaction guidelines for complaints handling)
ISO 10002:2004 is a process of complaints handling related to products within an organization, including
planning, design, operation, maintenance and improvement. The complaints-handling process described
is suitable for use as one of the processes of an overall quality management system.
ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for
employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors.
ISO 22000 HACCP ("Hazard Analysis Critical Control Points")
It finds out hazardous factors that can cause at whole stages such as production of raw material,
manufacturing, processing, distribution, and last customer's ingestion stage.
It is a scientific sanitation control system through independent, systematic and effective control for
securing safety of food, distribution,and last customer's ingestion stage.
It is scientific sanitation control system through independent, systematic and effective control for
securing safety of food.
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