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INTEGRATED MARKETING
COMMUNICATIONS TO BUILD
BRAND EQUITY
Leroy J. Ebert
DipM MCIM, Chartered Marketer, MSLIM
Manager Marketing and Business Development – Logiwiz Ltd.
Presentation Developed as Course Material for the SLIM Diploma in Brand Management
MARCOM TOOLS
 Media
 Direct response adverts
 Online ads
 Place advertising – billboards, movies
 POSM
 Trade promos
 Consumer Promos
 Events marketing or sponsorships
 Publicity and public relations
 Personal selling
CHALLENGES IN DESIGNING AND BRAND
BUILDING COMMUNICATIONS
 Exposure : A person must see or hear the
communication
 Attention : A person must notice the
communication
 Comprehension: A person must understand the
communication as per the intended message
 Yield: A person must respond favorable to the
intend message in the communication
 Intentions: A person must plan to act in the
desired manner to the communication
 Behavior: A person actually act in the desired
manner of the communication
THE IDEAL AD CAMPAIGN
1. Right consumer is exposed to the right message at
the right place at the right time
2. The creative strategy causes the consume to notice
but does not distract from the intended message
3. The ad properly reflects the consumers level of
understanding about the product
4. The ad correctly positions the brand in terms of
desirable and deliverable points of difference and
points of parity
5. The ad motivates the consumer to consider to
purchase
6. The total ad strategy convinces the consumer to
make the purchase
ADVERTISING
 Paid non personal presentation and promotion of
ideas goods or services by and identified sponsor
TV
 Costly
 Not targeted
 Not easily controllable
 Mass reach
 Monolog
 Sight sound and motion
 Can be used to demonstrate a product more
effectively
 Cluttered
 High repetition is needed
RADIO
 Mass Market
 Less cost to produce and place
 Flexible to change and interact with audience
 More targeted than TV
 Morning and evening drive times
 Support medium to TV and other com
 Lacks visual appeal
 High repetition is needed
PRINT
 Magazines, news papers, tabloids
 Can target audiences
 Can provide detailed information
 Press Releases, advertorials, ad1 & ad 2
 Static in nature
 Costly
 Reach is greater
DIRECT RESPONSE
 Mail, telephone, internet and other non personal
contact tools to communicate with or obtain a
response from the customer
 Informercials
WEBSITES
 Less cost
 Highly personalized
 Relationship building
 Website building is a science that not all
understand
 Need to update frequently
 Upgrades in technology
 Can use JAVA flash to make the experience more
entertaining i.e. google
ONLINE ADS
MOBILE MARKETING
 SMS
 MMS
 Mobile friendly sites
 Introduction of smart phones
PLACE BRANDING
 Hoardings/Bill boards
 Vehicle branding
 Transit ads – sub ways
 Bus stops
MOVIES, AIRLINES, LOUNGES AND OTHER
PLACES
 lifts
PRODUCT PLACEMENT
https://www.youtube.com/watch?v=wACBAu9coUU
POINT OF PURCHASE
PROMOTIONS
 To influence the decision at the point of purchase
 Consumer promotions
 Trade promotions
EVENT MARKETING AND SPONSORSHIP
SPONSORSHIP
 Strategic sponsorships selecting
 Long term
 Designing sponsorship programs – go beyond the
basic venue branding, get involved Jambulani
 Measuring sponsorship activities
 Supply side method
 Demand side method
PUBLIC RELATIONS AND PUBLICITY
 Publicity – Non personal communication such as
press releases, media interviews, press
conference, newsletters,
 Public Relations – annual reports, fund raising,
web site, CSR, CEO interviews
 Public Relations is a proactive approach to
managing stake holders relationships so that if a
crisis happens then the impact is minimal
PUBLIC RELATIONSHIPS
PERSONAL SELLING
 Highest Cost
 Face to face interaction
 Least control
 Training
CRITERIA FOR IMC PROGRAMS
 Coverage – reach and overlap
 Contribution – create the desired response
 Commonality – consistent message across
 Complimentarity – use medium to compliment
each other , TV ads and sales promotions
 Versatility – first time viewers and multiple
medium exposed viewers
 Cost – manage costs and justify
Content Extracted from “Strategic Brand
Management” 3rd Edition
Authors: Kevin Lane Keller
M.G. Parameswaran
Issac Jacob
Presentation developed from SLIM Diploma In
Brand Management Students
Presentation developed by Leroy J. Ebert (17th May
2014)

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Intergrated marketing communications to build brand equity Leroy J. Ebert

  • 1. INTEGRATED MARKETING COMMUNICATIONS TO BUILD BRAND EQUITY Leroy J. Ebert DipM MCIM, Chartered Marketer, MSLIM Manager Marketing and Business Development – Logiwiz Ltd. Presentation Developed as Course Material for the SLIM Diploma in Brand Management
  • 2. MARCOM TOOLS  Media  Direct response adverts  Online ads  Place advertising – billboards, movies  POSM  Trade promos  Consumer Promos  Events marketing or sponsorships  Publicity and public relations  Personal selling
  • 3. CHALLENGES IN DESIGNING AND BRAND BUILDING COMMUNICATIONS  Exposure : A person must see or hear the communication  Attention : A person must notice the communication  Comprehension: A person must understand the communication as per the intended message  Yield: A person must respond favorable to the intend message in the communication  Intentions: A person must plan to act in the desired manner to the communication  Behavior: A person actually act in the desired manner of the communication
  • 4. THE IDEAL AD CAMPAIGN 1. Right consumer is exposed to the right message at the right place at the right time 2. The creative strategy causes the consume to notice but does not distract from the intended message 3. The ad properly reflects the consumers level of understanding about the product 4. The ad correctly positions the brand in terms of desirable and deliverable points of difference and points of parity 5. The ad motivates the consumer to consider to purchase 6. The total ad strategy convinces the consumer to make the purchase
  • 5. ADVERTISING  Paid non personal presentation and promotion of ideas goods or services by and identified sponsor
  • 6. TV  Costly  Not targeted  Not easily controllable  Mass reach  Monolog  Sight sound and motion  Can be used to demonstrate a product more effectively  Cluttered  High repetition is needed
  • 7. RADIO  Mass Market  Less cost to produce and place  Flexible to change and interact with audience  More targeted than TV  Morning and evening drive times  Support medium to TV and other com  Lacks visual appeal  High repetition is needed
  • 8. PRINT  Magazines, news papers, tabloids  Can target audiences  Can provide detailed information  Press Releases, advertorials, ad1 & ad 2  Static in nature  Costly  Reach is greater
  • 9.
  • 10. DIRECT RESPONSE  Mail, telephone, internet and other non personal contact tools to communicate with or obtain a response from the customer  Informercials
  • 11. WEBSITES  Less cost  Highly personalized  Relationship building  Website building is a science that not all understand  Need to update frequently  Upgrades in technology  Can use JAVA flash to make the experience more entertaining i.e. google
  • 13. MOBILE MARKETING  SMS  MMS  Mobile friendly sites  Introduction of smart phones
  • 14. PLACE BRANDING  Hoardings/Bill boards  Vehicle branding  Transit ads – sub ways  Bus stops
  • 15. MOVIES, AIRLINES, LOUNGES AND OTHER PLACES  lifts
  • 18. PROMOTIONS  To influence the decision at the point of purchase  Consumer promotions  Trade promotions
  • 19. EVENT MARKETING AND SPONSORSHIP
  • 20. SPONSORSHIP  Strategic sponsorships selecting  Long term  Designing sponsorship programs – go beyond the basic venue branding, get involved Jambulani  Measuring sponsorship activities  Supply side method  Demand side method
  • 21. PUBLIC RELATIONS AND PUBLICITY  Publicity – Non personal communication such as press releases, media interviews, press conference, newsletters,  Public Relations – annual reports, fund raising, web site, CSR, CEO interviews  Public Relations is a proactive approach to managing stake holders relationships so that if a crisis happens then the impact is minimal
  • 23. PERSONAL SELLING  Highest Cost  Face to face interaction  Least control  Training
  • 24. CRITERIA FOR IMC PROGRAMS  Coverage – reach and overlap  Contribution – create the desired response  Commonality – consistent message across  Complimentarity – use medium to compliment each other , TV ads and sales promotions  Versatility – first time viewers and multiple medium exposed viewers  Cost – manage costs and justify
  • 25. Content Extracted from “Strategic Brand Management” 3rd Edition Authors: Kevin Lane Keller M.G. Parameswaran Issac Jacob Presentation developed from SLIM Diploma In Brand Management Students Presentation developed by Leroy J. Ebert (17th May 2014)