In this session, you will learn how to: Turn your service desk into a self-service desk, Help your customers help themselves, Use confluence for knowledge management with JIRA Service Desk, Become a Confluence guru, setting up your knowledge base in no time

1. #atlassian

2. Integrating Confluence and
JIRA Service Desk for
Knowledge Management
ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT

5. Knowledge
Management

6. Write it once,
read it forever

7. Help your
customers help
themselves

8. Set your agents
free

9. Better Together

10. Better Together
DEFLECTING REQUESTS
CREATING ARTICLES
SETTING UP YOUR KB

19. Better Together
DEFLECTING REQUESTS
CREATING ARTICLES
SETTING UP YOUR KB

35. Better Together
DEFLECTING REQUESTS
CREATING ARTICLES
SETTING UP YOUR KB

40. Building your
Knowledge Base

64. Thank you!
ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT

65. We want your feedback!
CHRISTOPHE CAPEL • CCAPEL@ATLASSIAN.COM • @CHRISTOPHECAPEL