This document outlines the phases of an instructional design plan for a training course titled "Building Rapport". The course is intended to strengthen academic advising and mentoring for staff members of a Student Support Services Program. The instructional design plan involves 4 phases - defining needs and goals, objectives and technologies, implementation details, and evaluation methods. Careful planning is required using a summative evaluation to determine if learner needs were met and goals achieved. The "Building Rapport" training has never been implemented before and will assist in ensuring student success.