Chances are your business is not Nike, Under Armour, Geico, Corona, Verizon or one of the thousands of other companies that has the marketing muscle to actually define your brand via hundreds of millions of dollars in media spending. For most businesses, their brand is comprised of hundreds or even thousands of customer touchpoints--first and foremost via your core product or service, but also by virtue of things like your online help section, the clarity of your invoices and the responsiveness of your web site.