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© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
The Role of Mobile Web in Optimizing Sales, Service & Cross-sell
Shoaib Alam and Megan Smedley | Session s605
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
COMPLETE YOUR PERSONALIZATION & OPTIMIZATION TRACK CARD
SHARE ON SOCIAL
#AdobeTarget #OptimizationSuperhero #AdobeSummit
For a chance to WINa brilliant prize…
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3
Shoaib Alam
Consultant | Adobe Target | Adobe Systems
salam@adobe.com
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4
Megan Smedley
Manager | Digital Sales Personalization | Comcast
Megan_Smedley@cable.comcast.com
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
The Role of Mobile Web in Optimizing Sales, Service & Cross-sell
Shoaib Alam and Megan Smedley | Session s605
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
But first, lets take a selfie…
66
#s605 #AdobeSummit
#AdobeTarget
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
CONTENT
Top 5 ways to optimize the mobile experience1
The Iterative optimization program
Geo Targeting on Mobile
Impact of a mobile optimization plan
Q&A
2
3
4
5
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
House in Buffalo
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Packed up
9
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
New York City – The Big Apple!
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11
A Studio Apartment
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 12
Simplification of life
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13
Settling in
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
The Transition from a Big House to a Studio Apartment
14
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
The Transition from Desktop to Mobile
15
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 16
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17
Easy Navigation
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Comcast’s product stack
18
TV
Single Products Bundle Products
INTERNET
PHONE
TRIPLE PRODUCT
BUNDLE
DOUBLE
PRODUCT
BUNDLES
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Navigation – A Case Study
19
Comcast Product Pages
•  Navigating between products was challenging
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Navigation – A Case Study
20
Mobile Product Picker
•  All products available in the picker
•  Customers can easily navigate and
explore our offerings
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Navigation – A Case Study
21
IMPACT
Lift in revenue per
visit10%
9% Lift in conversion
rate
in mobile conversions
post deployment
RECORD
BREAKING DAYS
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 22
Product Differentiation
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Product Differentiation – A Case Study
23
Comcast Product Pages
•  Not enough space on the screen to feature multiple
products
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Product Differentiation – A Case Study
A B C D
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Product Differentiation – A Case Study
25
IMPACT
Lift in revenue per visit12%
8% Lift in conversion rate
B
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 26
Playing Tetris with Furniture
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27
Layout
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Layout – A Case Study
28
Home Page Layout
•  App-like presentation
•  Inline with other mobile experiences
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Layout – A Case Study
29
Challenger recipe outperformed default in all main KPIs
Lift in revenue per visit13%
Lift in conversion rate6%
Lift in average order Value7%
Lift in two product bundles13%
Lift in three product bundles36%
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 30
Contextual Marketing
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Contextual Marketing – A Case Study
31
Make It Convenient for Your Users
•  Keep customer engaged with the order process
•  Give customer the power of choice
Increased Product Orders in the Call Center
•  Interaction with Call us now more than doubled
•  Even higher percentage of customers interacted with
Call me back
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Contextual Marketing – A Case Study
Channels On Mobile
•  Phone number customization unique to
attribution channels driven by Target.
•  Provided insights from the call centers about what
is working for specific channels.
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33
Location Based Targeting
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Geo Targeted content on the mobiles site
34
Chicago / Deep Dish
SF / California Style
NYC / Brooklyn Style
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Geo Targeted content on the mobiles site
35
Northeast Division
Central Division
West Division
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Geo Targeted content on the mobiles site
36
IP Address Based
•  IP based geolocation ends up being the location of
the carrier’s gateway.
•  Carrier’s gateway can be hundred of miles away.
•  Not useful on mobile
HTML5 Geo Location API
•  HTML Geolocation API is used to get the
geographical position of a user – lon and lat
•  Highly accurate due to triangulation techniques
such as GPS which is accurate to 10m
•  Extremely useful on mobile
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Join Our Conversation on Mobile Geo Targeting
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 38
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile Testing
Roadmap
Mobile Development
& Content Management
Mobile Optimization
& Personalization
Mobile Analytics
User Segmentation
on Mobile
Mobile Business Roadmap to Success
39
$
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Iterative Testing Cycle
40
STRATEGIZE
ANALYZE
IMPLEMENT TEST
Mobile ToolsMobile Web
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
SOLUTIONS
CORE
SERVICES
Adobe Marketing Cloud
PLATFORM
ANALYTICSEXPERIENCE
MANAGER
CAMPAIGNMEDIA
OPTIMIZER
SOCIAL TARGET
ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE
PROFILES &
AUDIENCES
USER
MANAGEMENT &
ADMINISTRATION
Data & Content
PRIMETIME AUDIENCE
MANAGER
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
SOLUTIONS
CORE
SERVICES
Adobe Marketing Cloud
PLATFORM
ANALYTICSEXPERIENCE
MANAGER
CAMPAIGNMEDIA
OPTIMIZER
SOCIAL TARGET
ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE
PROFILES &
AUDIENCES
USER
MANAGEMENT &
ADMINISTRATION
Data & Content
PRIMETIME AUDIENCE
MANAGER
Insights Gathered:
•  Where are users coming from?
•  What are they doing on the site?
•  How are they reacting to onsite content?
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
SOLUTIONS
CORE
SERVICES
Adobe Marketing Cloud
PLATFORM
ANALYTICSEXPERIENCE
MANAGER
CAMPAIGNMEDIA
OPTIMIZER
SOCIAL TARGET
ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE
PROFILES &
AUDIENCES
USER
MANAGEMENT &
ADMINISTRATION
Data & Content
PRIMETIME AUDIENCE
MANAGER
Actions Taken:
•  A/B campaigns throughout the site
•  MVT campaigns inform valuable assets
•  Personalized content based on demo and geo information
•  Iterative testing methodology
•  Measure Impact of your tests
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
SOLUTIONS
CORE
SERVICES
Adobe Marketing Cloud
PLATFORM
ANALYTICSEXPERIENCE
MANAGER
CAMPAIGNMEDIA
OPTIMIZER
SOCIAL TARGET
ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE
PROFILES &
AUDIENCES
USER
MANAGEMENT &
ADMINISTRATION
Data & Content
PRIMETIME
User Segmentation:
•  Segmentation based on 1st, 2nd and 3rd party data
•  Look-a-like modeling
•  Cross-device user detection for logged in users
•  Audience activation across channels
AUDIENCE
MANAGER
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
SOLUTIONS
CORE
SERVICES
Adobe Marketing Cloud
PLATFORM
ANALYTICSEXPERIENCE
MANAGER
CAMPAIGNMEDIA
OPTIMIZER
SOCIAL TARGET
ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE
PROFILES &
AUDIENCES
USER
MANAGEMENT &
ADMINISTRATION
Data & Content
PRIMETIME AUDIENCE
MANAGER
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 46
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 47
Simplify Content and
Highlight Key Drivers
1 Serve Relevant Content;
Use Context &
Segmentation
2
Plan a Roadmap and
Create an Iterative Culture
3
Key Takeaways
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Our Consumers
69% Marketers agree that consumers are becoming
more accepting of behavioral targeting.
$58.07 BillionMobile retail commerce sales in the United States in 2014
Projected at 76.79 Billion in 2015
48
Source: Statista.com
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile Optimization: Should we continue to guess?
49
Recipe A Recipe B
WINNER
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 50
Q&A
Shoaib Alam
salam@adobe.com
Twitter: shoaibalam85
Megan Smedley
megan_smedley@cable.comcast.com
Twitter: meg_smedley
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Every Session
$10
Gift Card
Wednesday
$100
Gift Card
Thursday
SKI
Swag
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The Role of Mobile Web in Optimizing Sales, Service & Cross-sell - with Comcast (XFINITY)

  • 1. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The Role of Mobile Web in Optimizing Sales, Service & Cross-sell Shoaib Alam and Megan Smedley | Session s605
  • 2. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. COMPLETE YOUR PERSONALIZATION & OPTIMIZATION TRACK CARD SHARE ON SOCIAL #AdobeTarget #OptimizationSuperhero #AdobeSummit For a chance to WINa brilliant prize…
  • 3. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3 Shoaib Alam Consultant | Adobe Target | Adobe Systems salam@adobe.com
  • 4. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4 Megan Smedley Manager | Digital Sales Personalization | Comcast Megan_Smedley@cable.comcast.com
  • 5. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The Role of Mobile Web in Optimizing Sales, Service & Cross-sell Shoaib Alam and Megan Smedley | Session s605
  • 6. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. But first, lets take a selfie… 66 #s605 #AdobeSummit #AdobeTarget
  • 7. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7 CONTENT Top 5 ways to optimize the mobile experience1 The Iterative optimization program Geo Targeting on Mobile Impact of a mobile optimization plan Q&A 2 3 4 5
  • 8. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8 House in Buffalo
  • 9. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Packed up 9
  • 10. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10 New York City – The Big Apple!
  • 11. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11 A Studio Apartment
  • 12. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 12 Simplification of life
  • 13. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13 Settling in
  • 14. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The Transition from a Big House to a Studio Apartment 14
  • 15. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. The Transition from Desktop to Mobile 15
  • 16. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 16
  • 17. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17 Easy Navigation
  • 18. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Comcast’s product stack 18 TV Single Products Bundle Products INTERNET PHONE TRIPLE PRODUCT BUNDLE DOUBLE PRODUCT BUNDLES
  • 19. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Navigation – A Case Study 19 Comcast Product Pages •  Navigating between products was challenging
  • 20. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Navigation – A Case Study 20 Mobile Product Picker •  All products available in the picker •  Customers can easily navigate and explore our offerings
  • 21. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Navigation – A Case Study 21 IMPACT Lift in revenue per visit10% 9% Lift in conversion rate in mobile conversions post deployment RECORD BREAKING DAYS
  • 22. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 22 Product Differentiation
  • 23. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Product Differentiation – A Case Study 23 Comcast Product Pages •  Not enough space on the screen to feature multiple products
  • 24. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Product Differentiation – A Case Study A B C D
  • 25. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Product Differentiation – A Case Study 25 IMPACT Lift in revenue per visit12% 8% Lift in conversion rate B
  • 26. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 26 Playing Tetris with Furniture
  • 27. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27 Layout
  • 28. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Layout – A Case Study 28 Home Page Layout •  App-like presentation •  Inline with other mobile experiences
  • 29. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Layout – A Case Study 29 Challenger recipe outperformed default in all main KPIs Lift in revenue per visit13% Lift in conversion rate6% Lift in average order Value7% Lift in two product bundles13% Lift in three product bundles36%
  • 30. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 30 Contextual Marketing
  • 31. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Contextual Marketing – A Case Study 31 Make It Convenient for Your Users •  Keep customer engaged with the order process •  Give customer the power of choice Increased Product Orders in the Call Center •  Interaction with Call us now more than doubled •  Even higher percentage of customers interacted with Call me back
  • 32. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Contextual Marketing – A Case Study Channels On Mobile •  Phone number customization unique to attribution channels driven by Target. •  Provided insights from the call centers about what is working for specific channels.
  • 33. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33 Location Based Targeting
  • 34. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Geo Targeted content on the mobiles site 34 Chicago / Deep Dish SF / California Style NYC / Brooklyn Style
  • 35. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Geo Targeted content on the mobiles site 35 Northeast Division Central Division West Division
  • 36. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Geo Targeted content on the mobiles site 36 IP Address Based •  IP based geolocation ends up being the location of the carrier’s gateway. •  Carrier’s gateway can be hundred of miles away. •  Not useful on mobile HTML5 Geo Location API •  HTML Geolocation API is used to get the geographical position of a user – lon and lat •  Highly accurate due to triangulation techniques such as GPS which is accurate to 10m •  Extremely useful on mobile
  • 37. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Join Our Conversation on Mobile Geo Targeting
  • 38. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 38
  • 39. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile Testing Roadmap Mobile Development & Content Management Mobile Optimization & Personalization Mobile Analytics User Segmentation on Mobile Mobile Business Roadmap to Success 39 $
  • 40. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Iterative Testing Cycle 40 STRATEGIZE ANALYZE IMPLEMENT TEST Mobile ToolsMobile Web
  • 41. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. SOLUTIONS CORE SERVICES Adobe Marketing Cloud PLATFORM ANALYTICSEXPERIENCE MANAGER CAMPAIGNMEDIA OPTIMIZER SOCIAL TARGET ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE PROFILES & AUDIENCES USER MANAGEMENT & ADMINISTRATION Data & Content PRIMETIME AUDIENCE MANAGER
  • 42. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. SOLUTIONS CORE SERVICES Adobe Marketing Cloud PLATFORM ANALYTICSEXPERIENCE MANAGER CAMPAIGNMEDIA OPTIMIZER SOCIAL TARGET ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE PROFILES & AUDIENCES USER MANAGEMENT & ADMINISTRATION Data & Content PRIMETIME AUDIENCE MANAGER Insights Gathered: •  Where are users coming from? •  What are they doing on the site? •  How are they reacting to onsite content?
  • 43. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. SOLUTIONS CORE SERVICES Adobe Marketing Cloud PLATFORM ANALYTICSEXPERIENCE MANAGER CAMPAIGNMEDIA OPTIMIZER SOCIAL TARGET ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE PROFILES & AUDIENCES USER MANAGEMENT & ADMINISTRATION Data & Content PRIMETIME AUDIENCE MANAGER Actions Taken: •  A/B campaigns throughout the site •  MVT campaigns inform valuable assets •  Personalized content based on demo and geo information •  Iterative testing methodology •  Measure Impact of your tests
  • 44. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. SOLUTIONS CORE SERVICES Adobe Marketing Cloud PLATFORM ANALYTICSEXPERIENCE MANAGER CAMPAIGNMEDIA OPTIMIZER SOCIAL TARGET ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE PROFILES & AUDIENCES USER MANAGEMENT & ADMINISTRATION Data & Content PRIMETIME User Segmentation: •  Segmentation based on 1st, 2nd and 3rd party data •  Look-a-like modeling •  Cross-device user detection for logged in users •  Audience activation across channels AUDIENCE MANAGER
  • 45. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. SOLUTIONS CORE SERVICES Adobe Marketing Cloud PLATFORM ANALYTICSEXPERIENCE MANAGER CAMPAIGNMEDIA OPTIMIZER SOCIAL TARGET ACTIVATIONASSETS COLLABORATIONEXCHANGEMOBILE PROFILES & AUDIENCES USER MANAGEMENT & ADMINISTRATION Data & Content PRIMETIME AUDIENCE MANAGER
  • 46. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 46
  • 47. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 47 Simplify Content and Highlight Key Drivers 1 Serve Relevant Content; Use Context & Segmentation 2 Plan a Roadmap and Create an Iterative Culture 3 Key Takeaways
  • 48. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Our Consumers 69% Marketers agree that consumers are becoming more accepting of behavioral targeting. $58.07 BillionMobile retail commerce sales in the United States in 2014 Projected at 76.79 Billion in 2015 48 Source: Statista.com
  • 49. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile Optimization: Should we continue to guess? 49 Recipe A Recipe B WINNER
  • 50. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 50 Q&A Shoaib Alam salam@adobe.com Twitter: shoaibalam85 Megan Smedley megan_smedley@cable.comcast.com Twitter: meg_smedley
  • 51. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Every Session $10 Gift Card Wednesday $100 Gift Card Thursday SKI Swag Take the Survey to WIN!(“surveys” section of mobile app)