Innovating the Pediatric Service Model in NYC Undeserved Communities - Fardhad Attaie & Dr. Ali Attaie, Hellosmile

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DAY ONE – OCT 2nd 2015 at Global Service Design Conference NYC MORNING SESSIONS / / QUALITY OF LIFE more info at: http://bit.ly/1LDbuyN

Design

What is one person, thing, or
activity that brings you
happiness?

Social Entrepreneurship
Non-Profit ?
For Profit ?
Government Sector ?
Academic Institution ?
How do we solve this problem?

1. Democratization of Design &
Technology
2. Collaboration
The Enabling Forces

Empowering Changemakers
ARE YOU PASSIONATE ABOUT
YOUR OWN HEALTH AND
HAPPINESS?

Empowering Changemakers
ARE YOU COMMITTED TO
CONSTANT AND NEVER
ENDING LEARNING AND
GROWING?

Empowering Changemakers
DO YOU BELIEVE A SMALL
GROUP OF COMMITTED
PEOPLE CAN MAKE A
DIFFERENCE?

How people perform correlates to
how situations occur to them.

How situation occurs arises in language.

Inspire Inform Involve Instruct Incentivize

ELEMENTS OF HUMAN CENTERED SERVICE DESIGN:
1. PEOPLE
2. PROCESS & TOUCHPOINTS
3. ENVIRONMENT & SETTING
4. PROPS
5. DATA

Neighbor Postman Car mechanic Librarian Daughter Nephew
Doctor Clinical
Assistant
TelehealthHygienist Front Line
Coordinator
Billing
People
Facilities Cleaner
Technician

Process & Touchpoints- patient journey mapping

Process Touchpoints- patient experience mapping

Process & Touchpoints
hellosmile WOW experience

THANK YOU
farhad@hellosmile.com alibaba@hellosmile.com

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Innovating the Pediatric Service Model in NYC Undeserved Communities - Fardhad Attaie & Dr. Ali Attaie, Hellosmile

1. Social Entrepreneurship Meets Design Thinking to Improve Children's Oral Health Ali B. Attaie, DDS Co-Founder, hellosmile Asst Professor, Pediatrics & Dental Medicine Mount Sinai Icahn School of Medicine & Health System Farhad Attaie Co-Founder, hellosmile Co-Founder, Factory

2. What is one person, thing, or activity that brings you happiness?

3. VIDEO Designed to Move

5. Upper East Side Corona Queens

10.

11. Vicious “Community” Cycle

12.

13. Social Entrepreneurship Non-Profit ? For Profit ? Government Sector ? Academic Institution ? How do we solve this problem?

14. 1. Democratization of Design & Technology 2. Collaboration The Enabling Forces

15.

16. Empowering Changemakers

17. The Service Economy

18.

19. Empowering Changemakers ARE YOU PASSIONATE ABOUT YOUR OWN HEALTH AND HAPPINESS?

20. Empowering Changemakers ARE YOU COMMITTED TO CONSTANT AND NEVER ENDING LEARNING AND GROWING?

21. Empowering Changemakers DO YOU BELIEVE A SMALL GROUP OF COMMITTED PEOPLE CAN MAKE A DIFFERENCE?

22. How people perform correlates to how situations occur to them.

23. How situation occurs arises in language.

24. Inspire Inform Involve Instruct Incentivize

25. Engaging Families and Children

26.

27.

28.

29.

30.

31.

32.

33. hellosmile Preventive Trend

34.

35. ELEMENTS OF HUMAN CENTERED SERVICE DESIGN: 1. PEOPLE 2. PROCESS & TOUCHPOINTS 3. ENVIRONMENT & SETTING 4. PROPS 5. DATA

36. Neighbor Postman Car mechanic Librarian Daughter Nephew Doctor Clinical Assistant TelehealthHygienist Front Line Coordinator Billing People Facilities Cleaner Technician

37.

38. Process & Touchpoints- patient journey mapping

39. Process Touchpoints- patient experience mapping

40. Process & Touchpoints hellosmile WOW experience

41. Environment Physical Space

42. Physical Space

43. Digital Space

44. Props Storytelling

45. Data

46. Data

47. THANK YOU farhad@hellosmile.com alibaba@hellosmile.com

48. VIDEO hellosmile Culture Video