DAY TWO – OCT 3nd 2015 at Global Service Design Conference NYC more info at: http://bit.ly/1kVGxzl

1. Service Design Award
2015
October 3rd, New York City

2. Client: ProRail and Netherlands Railways (NS)
Edenspiekermann and STBY
Dynamic Travel
Information on Platforms
October 3rd, New York City
Category: Commercial

4. Client: Telia Sonera
Transformator Design
Great customer experience
enabling a profitable
business
October 3rd, New York City
Category: Commercial

6. Client: YTA Pharmacies
Hellon (formerly Diagonal)
Peoples pharmacy
October 3rd, New York City
Category: Commercial

8. Client: Finavia
Hellon (formerly Diagonal)
Travellab
October 3rd, New York City
Category: Commercial

10. Client: The Victorian Government
Thick
Reimagining government
services
October 3rd, New York City
Category: Non-profit

12. Client: FutureGov, Right Here Brighton, Hove
Enabled by Design,
Neontribe and Social Spider
Doc Ready
October 3rd, New York City
Category: Non-profit

14. Client: Fimlab Laboratories
Hellon (formerly Diagonal)
Fimlab Laboratories
October 3rd, New York City
Category: Non-profit

16. Client: Systembolaget
Transformator Design
Helping Sweden Drink
Better - Not More
October 3rd, New York City
Category: Non-profit

18. Client: Ticino Turismo
Sketchin
Hike Ticino
October 3rd, New York City
Category: Non-profit

20. Client: State library of Victoria
Meld Studios
Co-designing the future of
the state library of Victoria
October 3rd, New York City
Category: Non-profit

22. Client: Oslo University Hospital
Designit
Re-designing breast
cancer diagnostics
October 3rd, New York City
Category: Non-profit

24. Client: University of California, Berkeley
SIS Project‘s UX team
Transforming Services
Delivery for Students
October 3rd, New York City
Category: Non-profit

26. Client: Rokilde nursing home, Norway
Designit
Volunteer service for
nursing home residents
October 3rd, New York City
Category: Non-profit

28. 41 entries in 3 categories
October 3rd, New York City

29. 41 entries in 3 categories
• 14 commercial
• 4 methodology
• 21 non-profit
October 3rd, New York City

30. 4 winners in 2 categories
October 3rd, New York City

31. 4 winners in 2 categories
• Prototyping for
organizational change
• Results-driven
service design
October 3rd, New York City

32. And the winners are…
October 3rd, New York City

33. And the winners are…
October 3rd, New York City

34. Client: Finavia
Hellon (formerly Diagonal)
Travellab
October 3rd, New York City
Category: Commercial

40. Service Design Award
2015
October 3rd, New York City

41. Client: The Victorian Government
Thick
Reimagining government
services
October 3rd, New York City
Category: Non-profit

47. Service Design Award
2015
October 3rd, New York City

48. Client: YTA Pharmacies
Hellon (formerly Diagonal)
Peoples pharmacy
October 3rd, New York City
Category: Commercial

53. Copyright Hellon. All rights reserved.
outputs and deliverables, People’s Pharmacy
After the concept manual, Hellon designed a pilot pharmacy to Helsinki City center. The pilot
pharmacy plans included an improved customer service model, a fresh new interior concept
and productized new wellness and health care services.
New service interior New service products

54. Service Design Award
2015
October 3rd, New York City

55. Client: Oslo University Hospital
Designit
Re-designing breast
cancer diagnostics
October 3rd, New York City
Category: Non-profit

60. 1. Overview
• Describe the product/ service before the project
(industry sector/target audience etc..)
• Describe the objective, target, market of the task
2. Process
• Design tools or methods and the process
• How did you gather (customer) insight?

61. Service Design Award
2015
October 3rd, New York City