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Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

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Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

  1. 1. Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Busting Stereotypes Veterans, VA and CX October 3rd, New York City
  2. 2. Credit: Metropolitan Transit Authority
  3. 3. Veterans Experience
  4. 4. Veterans Experience Predictable Be transparent, set expectations Consistent Have systems in place to achieve minimum standards Easy Make it easy to be a customer
  5. 5. Credit: Metropolitan Transit Authority
  6. 6. Veterans Experience 9
  7. 7. Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Thank You October 3rd, New York City

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