gives automated responses to queries, e-comm, out of role: support not assessed
Webcasts: give overview of topic, out of role: viewing not assessed but may be assessed on application
So interleaving of support and assessment, in role and out of role, synchronous and asynchronous.
Charla N° 11: Gestión de calidad y competitividad - Norka RamosMiguel Gómez, MBA
Este documento trata sobre la gestión de calidad y competitividad. Explica los 8 principios de la calidad, los cuatro pasos del ciclo de Deming, el diagrama de causa-efecto de Ishikawa y el diagrama de Pareto. También define la competitividad y las normas internacionales de calidad. Finalmente, señala que la calidad permite la mejora continua y competitividad de una organización, pero es necesario innovar continuamente para mantener la ventaja competitiva a largo plazo.
gives automated responses to queries, e-comm, out of role: support not assessed
Webcasts: give overview of topic, out of role: viewing not assessed but may be assessed on application
So interleaving of support and assessment, in role and out of role, synchronous and asynchronous.
Charla N° 11: Gestión de calidad y competitividad - Norka RamosMiguel Gómez, MBA
Este documento trata sobre la gestión de calidad y competitividad. Explica los 8 principios de la calidad, los cuatro pasos del ciclo de Deming, el diagrama de causa-efecto de Ishikawa y el diagrama de Pareto. También define la competitividad y las normas internacionales de calidad. Finalmente, señala que la calidad permite la mejora continua y competitividad de una organización, pero es necesario innovar continuamente para mantener la ventaja competitiva a largo plazo.
The simple process of APP Design Part III for the course of UOID, uoid.drhhtang.net
A multidisciplinary collaboration course for user-oriented innovative APP design.
by drhhtang@NTUST
Product designer, industrial design master and former Siemens headquarter product designer in Germany.
Winner of more than 30 international design awards including iF, Red Dot Design Award, G-mark and Design For Asia Silver Award, and judge of many international design prizes including iF China Awards. His work has displayed in design exhibitions and museums worldwide.
In 2005, he became founder of YANG DESIGN, one of the most influential product strategy and design consultancies in China and leader in product strategy and design, service design and brand design. YANG DESIGN has been working with Schneider Electric, Audi, Bosch, Rado, Absolut Vodka, Dupont, NATUZZI and Royal Selangor.
In 2007, he founded designer brand y-town, a design experiment with attention to environment, human and material. Since then the brand has launched product collections including the Recycled Project, Jiu Jie and Neo-craftsmanship movement, and worked closely with institutions including Green Peace, Show the World and World Expo Museum.
Product designer, industrial design master and former Siemens headquarter product designer in Germany.
Winner of more than 30 international design awards including iF, Red Dot Design Award, G-mark and Design For Asia Silver Award, and judge of many international design prizes including iF China Awards. His work has displayed in design exhibitions and museums worldwide.
In 2005, he became founder of YANG DESIGN, one of the most influential product strategy and design consultancies in China and leader in product strategy and design, service design and brand design. YANG DESIGN has been working with Schneider Electric, Audi, Bosch, Rado, Absolut Vodka, Dupont, NATUZZI and Royal Selangor.
In 2007, he founded designer brand y-town, a design experiment with attention to environment, human and material. Since then the brand has launched product collections including the Recycled Project, Jiu Jie and Neo-craftsmanship movement, and worked closely with institutions including Green Peace, Show the World and World Expo Museum.
The simple process of APP Design Part III for the course of UOID, uoid.drhhtang.net
A multidisciplinary collaboration course for user-oriented innovative APP design.
by drhhtang@NTUST
Product designer, industrial design master and former Siemens headquarter product designer in Germany.
Winner of more than 30 international design awards including iF, Red Dot Design Award, G-mark and Design For Asia Silver Award, and judge of many international design prizes including iF China Awards. His work has displayed in design exhibitions and museums worldwide.
In 2005, he became founder of YANG DESIGN, one of the most influential product strategy and design consultancies in China and leader in product strategy and design, service design and brand design. YANG DESIGN has been working with Schneider Electric, Audi, Bosch, Rado, Absolut Vodka, Dupont, NATUZZI and Royal Selangor.
In 2007, he founded designer brand y-town, a design experiment with attention to environment, human and material. Since then the brand has launched product collections including the Recycled Project, Jiu Jie and Neo-craftsmanship movement, and worked closely with institutions including Green Peace, Show the World and World Expo Museum.
Product designer, industrial design master and former Siemens headquarter product designer in Germany.
Winner of more than 30 international design awards including iF, Red Dot Design Award, G-mark and Design For Asia Silver Award, and judge of many international design prizes including iF China Awards. His work has displayed in design exhibitions and museums worldwide.
In 2005, he became founder of YANG DESIGN, one of the most influential product strategy and design consultancies in China and leader in product strategy and design, service design and brand design. YANG DESIGN has been working with Schneider Electric, Audi, Bosch, Rado, Absolut Vodka, Dupont, NATUZZI and Royal Selangor.
In 2007, he founded designer brand y-town, a design experiment with attention to environment, human and material. Since then the brand has launched product collections including the Recycled Project, Jiu Jie and Neo-craftsmanship movement, and worked closely with institutions including Green Peace, Show the World and World Expo Museum.
The master thesis focuses on how to improve the service quality of the world first AR sport competition. The contents include the design concepts and how they are evaluated. The project is done at National Taiwan University and supervised by Prof. Tang, Hsien-Hui.
2019 Service Plus 總結重點報告 Service+2019 summary outline 0418NTUST
Service Plus是DITLDESIGN團隊的服務設計案,試圖建立優良的服務設計知識服務。
3/23的大會總共有340人,會場票卷全部販賣完畢,工作團隊於志工沒有座位,大會貴票卷大約是25%,學生票大約是22%。3/24的五場工作坊總共114人。大會參與者有30%為管理階層,line總經理帶領公司成員全程參與,共計有100多家企業,包含不少國際級公司。
共有來自歐洲、大陸、台灣的12位講者,及邀請的12位嘉賓,都是服務設計的實務工作者,同時結合台灣主要的服務設計組織與公司,以及相關書店。
核心工作團隊為17位成員,除主辦人唐玄輝教授,全部是其指導學生及臺灣科技大學的學生。
線上線下活動規劃豐富,共20個服務模組。大會出席率達98%,閉幕時還有約95%以上的參與者。大會整體NPS達34,推薦者達1/3。
大會未申請任何政府補助,試圖用商業運作確認服務品質,最後收支平衡。
Service Plus conference is the service project executed by DITLDESIGN in an attempt to establish a high quality service design knowledge service.
There were 340 participants in the conference on 23rd of March. All tickets were sold out resulting in no seats for volunteers and organizers. 25% of the participants were VIP guests while 22% were students. There were 114 participants for the workshops on 24th of March.
30% of the participants were manager levels. One of them is the CEO of line Taiwan. They were from more than 100 companies, including some international companies.
The 12 speakers were from Europe, China, and Taiwan, and all of them are currently service design practitioners in big companies or design consultancies. We also invited local service design practitioners and publishers.
The core working team includes 17 members, being Prof. TANG and his supervised students.
There were various online and offline activities, including 20 service modules.
The attendance rate reached 98% while there were still 95% remained until the closing ceremony.
The overall NPS reaches 34. Promoters occupied 1/3 of the participants.
We did not apply any governmental support for the evnet because we intended to examine the service quality through financial results. In the end, we reached a break-even-point.
Appreciating the multifaceted F2E from user experience to service designNTUST
F2E originated from the professionals handling front-end coding of webs in the internet era. They play an important role in the presentation and interaction of webs, and are the frontline uses encounter. Good F2E can greatly improve the quality of user experience.
When entering the era of new service design, the touch points between users and service are getting diverse. Not only digital user interface, but also a physical user interface, voice user interface, and even human-to-human contacts are included in the trend of online-offline integration.
Facing new service system, we might redefine F2E as engineers who utilize service persons, physical environments, digital tools and environments to establish service systems. Therefore, the jobs of F2E are more diverse and splendid. This talk will share our near-future imagination for service F2E.
https://2018.fedc.tw/
This document provides information about the Design Information and Thinking Lab (DITL), including its vision, mission, team members, experience, activities, partners, and selected projects. DITL focuses on user experience design, innovation incubation, and service design. It aims to improve people's lives through design and is led by a team of professionals with experience working on projects for companies in various industries. Some of DITL's recent projects include designing social platforms using extended reality, accessibility apps for the visually impaired, and rehabilitation games for children and the elderly.