This document summarizes a study evaluating factors that influence employee job satisfaction at VILC. The study aims to identify the main causal factors of job satisfaction, predict employee turnover intentions, and encourage companies to improve satisfaction. It reviews literature on job satisfaction theories and factors. The study collects data through a questionnaire given to 48 employees, analyzes responses, and will disseminate findings to VILC and other companies to help maintain or improve satisfaction.

1. Evaluation of Employee Job Satisfaction at VILC Nga Viet Pham Class: RC Jun 17 th , 2008

2. Overview Research question Literature review Data collecting Data analysis Anticipated outcomes Dissemination Duration Limitation

3. Research Question What are the main causal factors of employee job satisfaction at VILC? Predict the turnover intention Encourage leasing companies to pay more attention to their employees’ job satisfaction

4. Literature review Background information Theories Instruments Definitions Factors of job satisfaction The Causal Model of Turnover (Price, 2000) The Job Descriptive Index (Smith, 1975) Questionnaire Interview

5. Price’s Model (2000) Organizational factors Autonomy Distributive justice Job stress Pay Promotional chances Routinization Social support Job satisfaction Environmental factors Opportunity Kinship responsibility Individual factors General training Job involvement Positive/Negative affectivity +/- +/- + Positive effect - Negative effect

6. The Model of Causal Factors Job and job stress Salary and extra allowances Attitudes towards supervisors & colleagues Promotion opportunities Demographic issues Other issues (work facilities workplace space, work training) Job satisfaction +/- + Positive effect - Negative effect

7. Data Collecting Questionnaire 16 close questions (Likert scale) 1 open question Respondents: 48 employees Pilot study: VILC’s board of directors

8. Data Analysis Female Male % Number % Number % Number % Number % Number Very low Low Moderate High Very high Gender Fairness in Treatment

9. Data Analysis … SEA2 SEA1 Salary & extra allowances (SEA) … JJS2 JJS1 Job and job stress (JJS) Contributors % Number Contributors % Number Dissatisfied Satisfied Sections

10. Anticipated outcomes Employee satisfaction of a factor Satisfied Dissatisfied Reasons Maintaining Improving

11. Dissemination In particular: VILC The board of directors Managers of departments In general: leasing companies

12. Duration Literature review The questionnaire Pilot study Data collecting Data analysis Writing the report 3 weeks 3 weeks 2 weeks

13. Limitation Environmental factors Individual factors

14. Evaluation of Employee Job Satisfaction at VILC Nga Viet Pham Class: RC Jun 17 th , 2008