The Indian banking industry faced significant issues in fiscal year 2020 related to rising non-performing assets (NPAs) and credit crunch. Both public and private banks saw increased NPAs over 10% due to a poor business environment, higher costs, political intervention, legacy regulations, and the fear of investigations by agencies like CBI, CAG, and CVC. The document recommends improving business practices, making banks more independent and autonomously run, reducing oversight from multiple agencies, aggressively cutting costs through measures like voluntary retirement schemes, and removing slack from operations.