Incremental Persona, Lean UX Festival 2014
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How do you get everybody in your company to understand who is using your product — especially if you're not 100% certain yourself? You've got out of the building and talked to your customers, but how do you communicate what you learned when you get back? Persona — research-based examples of the people who use your product — help teams understand customers and deliver the features they really need. We’ll show how to get the whole team involved in user research. We work through an example scenario showing you how to build persona incrementally. You'll learn practical techniques for integrating persona with lean approaches to product strategy and development.
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Lean Persona
How do you get everybody in your company to understand who is using your product — especially if you're not 100% certain yourself? You've got out of the building and talked to your customers, but how do you communicate what you learned when you get back?
Persona — research-based examples of the people who use your product — help teams understand customers and deliver the features they really need.
This talks shows you how to get the whole team involved in user research. We work through an example scenario showing you how to build persona incrementally. You'll learn practical techniques for integrating persona with lean approaches to product strategy and development.
Lean Persona
How do you get everybody in your company to understand your customers — especially if you’re not 100% certain yourself? You’ve got out of the building and talked to your customers, but how do you communicate and build on what you learned when you get back? We’ll show how to get the whole team involved in doing user research and building persona continuously. You’ll be introduced to a practical technique for integrating persona with lean approaches to product strategy and development.
Iterative persona
How do you get everybody in your team to understand who is using your product — especially if you're not 100% certain yourself? You get out of the building and talk to your customers, but how do you communicate what you've learned when you get back?
Persona are research-based examples of the people who use your product. They help teams understand customers and deliver the features that they really need. However persona have traditionally been produced by specialist researchers in up-front research phases that don’t fit in well with agile and lean product development.
This talk shows you how to get the whole team involved in user research. You’ll work through an example scenario showing you how to learn about your customers by building persona incrementally. You'll experience how to get rapid alignment on your customer within the team, how to refine customer models over time, and how this lets you work with persona in a changing marketplace. Helping the whole team gain customer empathy and generate new product ideas.
You'll come away with practical techniques for integrating persona with agile & lean approaches to product strategy and development.
Restarting the Enterprise (or why innovation teams suck)
Why do established companies have problems with innovation? Why are the lessons from Lean Startup and Lean UX so hard for them to apply successfully? How do you rebuild that startup mindset within your company?
Innovation teams can hurt more than they help. For Lean UX and Lean Startup to work effectively you must stop treating innovation as a specialist activity and start seeing it as a shared company goal.
Lean personas: discover your real customers
How can you get everyone in the team to understand your customers - especially if you're not 100% certain yourself?
Personas - research-based examples of the people who use your product - can help. Unfortunately in agile contexts traditional persona development often doesn't work well.
How do we use personas when our understanding of the product and market is still evolving? What happens when we lack the resources for extended up-front research? How do teams manage changes to existing personas? How should we communicate personas? How do we keep the value of long-term research in an environment of rapid iteration or continuous delivery?
We'll show you how to incrementally build models of your customer with the whole team. We'll be demonstrating practical techniques for documenting personas, communicating ongoing research, and integrating it with agile approaches to product vision and strategy.
Experimenting with Experimental Ethics
Lean Startup and Lean UX give you powerful experiment driven methods to learn about customers, products and services. But you’re not dealing with test tubes and chemicals. You’re dealing with people.
The customer backlash from some of Facebook’s experiments last year shows that what companies can do doesn’t always match up with what customers think they should do. How do we keep doing valuable experiments without hurting our customers or damaging our reputation?
There’s a word you hear from experimental scientists you don’t often hear on product teams: Ethics.
How does your organisation help you create ethical experiments? Professional scientists have people & processes to help them deal with ethical issues — experiments pass both professional and institutional standards. Is anyone thinking about ethical standards inside your company — or is the issue being ignored completely?
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Does your organisation have trouble keeping track of the big picture during product development? Are you working with an agile team concerned with delivering more stories rather than a great user experience? Have you ever ended up releasing a product that doesn’t actually solve the customer’s problem?
In this half day workshop you’ll learn how User Story Mapping can help. User Story Mapping is a collaborative practice that keeps the whole team focused on how and why customers use your product. Helping everybody deliver a great user experience together.
You’ll create story maps with your fellow attendees. You’ll see how they keep the whole team focussed on the customer’s experience. You’ll understand how they can be used to break down the customer journey into small chunks of work without losing sight of the big picture.
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The customer backlash from some of Facebook’s experiments last year shows that what companies can do doesn’t always match up with what customers think they should do. How do we keep doing valuable experiments without hurting our customers or damaging our reputation?
There’s a word you hear from experimental scientists you don’t often hear on product teams: Ethics.
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How do you get everybody in your company to understand who is using your product — especially if you're not 100% certain yourself? You've got out of the building and talked to your customers, but how do you communicate what you learned when you get back?
Persona — research-based examples of the people who use your product — help teams understand customers and deliver the features they really need.
This talks shows you how to get the whole team involved in user research. We work through an example scenario showing you how to build persona incrementally. You'll learn practical techniques for integrating persona with lean approaches to product strategy and development.
Lean Persona
How do you get everybody in your company to understand your customers — especially if you’re not 100% certain yourself? You’ve got out of the building and talked to your customers, but how do you communicate and build on what you learned when you get back? We’ll show how to get the whole team involved in doing user research and building persona continuously. You’ll be introduced to a practical technique for integrating persona with lean approaches to product strategy and development.
Iterative persona
How do you get everybody in your team to understand who is using your product — especially if you're not 100% certain yourself? You get out of the building and talk to your customers, but how do you communicate what you've learned when you get back?
Persona are research-based examples of the people who use your product. They help teams understand customers and deliver the features that they really need. However persona have traditionally been produced by specialist researchers in up-front research phases that don’t fit in well with agile and lean product development.
This talk shows you how to get the whole team involved in user research. You’ll work through an example scenario showing you how to learn about your customers by building persona incrementally. You'll experience how to get rapid alignment on your customer within the team, how to refine customer models over time, and how this lets you work with persona in a changing marketplace. Helping the whole team gain customer empathy and generate new product ideas.
You'll come away with practical techniques for integrating persona with agile & lean approaches to product strategy and development.
Restarting the Enterprise (or why innovation teams suck)
Why do established companies have problems with innovation? Why are the lessons from Lean Startup and Lean UX so hard for them to apply successfully? How do you rebuild that startup mindset within your company?
Innovation teams can hurt more than they help. For Lean UX and Lean Startup to work effectively you must stop treating innovation as a specialist activity and start seeing it as a shared company goal.
Lean personas: discover your real customers
How can you get everyone in the team to understand your customers - especially if you're not 100% certain yourself?
Personas - research-based examples of the people who use your product - can help. Unfortunately in agile contexts traditional persona development often doesn't work well.
How do we use personas when our understanding of the product and market is still evolving? What happens when we lack the resources for extended up-front research? How do teams manage changes to existing personas? How should we communicate personas? How do we keep the value of long-term research in an environment of rapid iteration or continuous delivery?
We'll show you how to incrementally build models of your customer with the whole team. We'll be demonstrating practical techniques for documenting personas, communicating ongoing research, and integrating it with agile approaches to product vision and strategy.
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Lean Startup and Lean UX give you powerful experiment driven methods to learn about customers, products and services. But you’re not dealing with test tubes and chemicals. You’re dealing with people.
The customer backlash from some of Facebook’s experiments last year shows that what companies can do doesn’t always match up with what customers think they should do. How do we keep doing valuable experiments without hurting our customers or damaging our reputation?
There’s a word you hear from experimental scientists you don’t often hear on product teams: Ethics.
How does your organisation help you create ethical experiments? Professional scientists have people & processes to help them deal with ethical issues — experiments pass both professional and institutional standards. Is anyone thinking about ethical standards inside your company — or is the issue being ignored completely?
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Does your organisation have trouble keeping track of the big picture during product development? Are you working with an agile team concerned with delivering more stories rather than a great user experience? Have you ever ended up releasing a product that doesn’t actually solve the customer’s problem?
In this half day workshop you’ll learn how User Story Mapping can help. User Story Mapping is a collaborative practice that keeps the whole team focused on how and why customers use your product. Helping everybody deliver a great user experience together.
You’ll create story maps with your fellow attendees. You’ll see how they keep the whole team focussed on the customer’s experience. You’ll understand how they can be used to break down the customer journey into small chunks of work without losing sight of the big picture.
Experimenting with the Ethics of Experimentation, Spark the Change 2015
Lean Startup and Lean UX give you powerful experiment driven methods to learn about customers, products and services. But you’re not dealing with test tubes and chemicals. You’re dealing with people.
The customer backlash from some of Facebook’s experiments last year shows that what companies can do doesn’t always match up with what customers think they should do. How do we keep doing valuable experiments without hurting our customers or damaging our reputation?
There’s a word you hear from experimental scientists you don’t often hear on product teams: Ethics.
How does your organisation help you create ethical experiments? Professional scientists have people & processes to help them deal with ethical issues — experiments pass both professional and institutional standards. Is anyone thinking about ethical standards inside your company — or is the issue being ignored completely?
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At a tech conference it's natural to give a lot of attention to really cool technology. But too often successful social movements are only examined on the surface, and from Tahrir Square to Ferguson all we hear are cries of the "Twitter revolution" or criticisms of "slacktivism." We need to go deeper. We need to look at how social justice works, apply it to your own situation, and then pick the tools that support that work. While I work as a freelance web developer, my degree is in social movement theory and my background is community organizing, and I spent a few minutes talking about what really powers successful social change
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Some of you already know lots about social justice; you've been working harder and fighting longer than I've been alive. But others are newer to this, or ended up here via a marketing or fundraising route, so I want to talk a little bit about the technology of social change.
In popular culture, we have two stories we usually tell about social change -- two lenses in which we view advocacy and activism. The first is about an inspiring leader. Like Rosa Parks, who we hear was too tired to get up and prompted a city to boycott a racist public policy.
The second story we tell is about a spontaneous event. Something shifted in the world around us, and people responded in positive ways. Egyptians took to the square, and to Facebook, to reclaim their democracy.
While both of these stories have kernels of truth -- events happen, and people inspire -- they are fundamentally not how social change occurs. Instead, it's movement-building work that pushes change forward.
Rosa Parks wasn't just tired -- she was trained, as these photos from the Highlander Folk School show. The Egyptian revolution didn't just happen, it was preceded by years of student organizing, shown in the Atavist article “The Instigators.”
The most successful social change movements didn't just get lucky or figure out how to use the newest tools, they were built through concerted strategic planning. Catalyst moments might be unplanned, but the infrastructure can be built ahead of time.
Now, in our organizations, we tend to privilege one set of actions over the other. We focus on important task-based work like website development, fundraising, communications, and the campaign strategy I just mentioned.
But there's more to an organization and more to a movement than that. There's another group of endeavors sometimes called maintenance work, and it flies under the radar even though it's crucial to keeping our campaigns afloat.
Maintenance work involves things like leadership development, facilitating communication, conflict resolution, anti-oppression work, and visioning, the things that fertilize our movements.
We often privilege task work over maintenance work. Community knowledge and strategic knowledge are devalued in favor of technical knowledge, because technical knowledge can be more easily measured.
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Proto-personas are not a substitute for research informed personas, but they do help us to quickly document audience assumptions around persona types, goals and frustrations. Making persona creation a collaborative activity allows us to extract stakeholder knowledge and assumptions around the audience to gain a collective understanding and achieve stakeholder buy-in to our process from the project outset.
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At a tech conference it's natural to give a lot of attention to really cool technology. But too often successful social movements are only examined on the surface, and from Tahrir Square to Ferguson all we hear are cries of the "Twitter revolution" or criticisms of "slacktivism." We need to go deeper. We need to look at how social justice works, apply it to your own situation, and then pick the tools that support that work. While I work as a freelance web developer, my degree is in social movement theory and my background is community organizing, and I spent a few minutes talking about what really powers successful social change
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Some of you already know lots about social justice; you've been working harder and fighting longer than I've been alive. But others are newer to this, or ended up here via a marketing or fundraising route, so I want to talk a little bit about the technology of social change.
In popular culture, we have two stories we usually tell about social change -- two lenses in which we view advocacy and activism. The first is about an inspiring leader. Like Rosa Parks, who we hear was too tired to get up and prompted a city to boycott a racist public policy.
The second story we tell is about a spontaneous event. Something shifted in the world around us, and people responded in positive ways. Egyptians took to the square, and to Facebook, to reclaim their democracy.
While both of these stories have kernels of truth -- events happen, and people inspire -- they are fundamentally not how social change occurs. Instead, it's movement-building work that pushes change forward.
Rosa Parks wasn't just tired -- she was trained, as these photos from the Highlander Folk School show. The Egyptian revolution didn't just happen, it was preceded by years of student organizing, shown in the Atavist article “The Instigators.”
The most successful social change movements didn't just get lucky or figure out how to use the newest tools, they were built through concerted strategic planning. Catalyst moments might be unplanned, but the infrastructure can be built ahead of time.
Now, in our organizations, we tend to privilege one set of actions over the other. We focus on important task-based work like website development, fundraising, communications, and the campaign strategy I just mentioned.
But there's more to an organization and more to a movement than that. There's another group of endeavors sometimes called maintenance work, and it flies under the radar even though it's crucial to keeping our campaigns afloat.
Maintenance work involves things like leadership development, facilitating communication, conflict resolution, anti-oppression work, and visioning, the things that fertilize our movements.
We often privilege task work over maintenance work. Community knowledge and strategic knowledge are devalued in favor of technical knowledge, because technical knowledge can be more easily measured.
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Across many parts of our lives we are faced with the increasing availability of data to support decision making. With every element of the research process moving online, there are many new sources of data, as well as improved old sources of data, that can provide information on the performance, value and use of research and researchers.
But there is a problem. The proliferation of proxy data, and their naive equation with such weakly defined concepts as “quality” and “excellence”, have lead to a reliance on rankings and quantitative measures as institutional targets. More than this the adoption of these instrumental targets has lead us away from a critical discussion of institutional values, indeed of what the institution is for.
I will argue that it is only by moving away from such vague terms as “quality”, “excellence” and “impact” and focussing on institutional values and a well articulated mission that institutions of scholarship will continue to be relevant for the future. It is through interrogating the goals of the institution that the enormous potential resource of data on the research enterprise can be realised. Using the data effectively will allow us a window on how knowledge actually moves and is used. In combination with a clear sense of institutional goals this provides great opportunities for institutions to differentiate themselves from the pack.
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Digital systems — such as Facebook, Wikipedia, and your bank's website — are more than products or tools: They create contexts that change the way we interact, think, understand, and act. In many ways, they function like places. This presentation gives designers of such "information environments" conceptual tools to help them created products and services that better serve our needs.
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There are dozens of opportunities for college and university faculty to share their teaching and research materials freely on the Internet, from personal websites and social media accounts to institutional repositories. Doing so can open up great opportunities to share expertise, find collaborators, and reach new heights in establishing oneself professionally among peers. Sharing also provides a sustainable means for academics and students around the world to learn from and build on each other’s work.
This session will provide an overview of ways faculty can easily and meaningfully engage with the online world by sharing their work. A variety of websites and services that are popular among a growing number of academics will be highlighted and discussed in terms of their benefits and potential applications. Common concerns around copyright and intellectual property will also be addressed, and participants will learn some practical ways to maintain and communicate their rights over works when placing them online.
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Persona mapping
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Architects see the world differently that engineers, you have to communicate to them in the world they understand to get your marketing messages across to them.
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Get it right and your business will grow from more sales.
Building Contextual Personas through Scenario Planning (PCTO 2016)
Personas are an integral part of the User Experience (UX) design process. They provide insights on who our users are, their habits, and the goals relative to the product being built.
Although they put a face and a story to multiple users, traditional personas have yet to take the leap from being behaviourally-driven artifacts to one that is sensitive to a product/service's business context/futures as well.
If successful products are the result of a product and market “fit”, can we build personas that deliver both behavioural and business insight? Can strategic foresight methods help? If so, how?
Presented at PodCamp Toronto 2016 (February 20, 2016).
Incremental Persona
How do you get everybody in your company to understand who is using your product - especially if you're not 100% certain yourself? You've got out of the building and talked to your customers, but how do you communicate what you learned when you get back?
Persona - research-based examples of the people who use your product - help teams understand customers and deliver the features that they really need.
This workshop shows you how to get the whole team involved in user research. We work through an example scenario showing you how to build persona incrementally. You'll learn practical techniques for integrating persona with lean approaches to product strategy and development.
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Personas are used across a wide variety of design specialties, from UX to Information Design to Industrial Design. They’re often a key deliverable of the discovery phase of most projects, and are used to inspire empathy in the minds of the people who will be designing for them.
But after the discovery phase, the personas often die. And they die without ceremony. No tears are shed, there’s no funeral; it’s rare that there’s even an acknowledgement of their passing.
For a tool that’s meant to create empathy, does this seem particularly non-empathic?
This talk explores the utility of personas as a part of the design process, and how we could perhaps use them differently. (This description is as morbid as it gets.)
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The Future of Personas
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Although they put a face and a story to multiple users, some people wonder whether personas make an adequate bridge between deep user insights and a company's business goals.
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Building Contextual Personas through Scenario Planning (PCTO 2016)
Building Contextual Personas through Scenario Planning (PCTO 2016)
UX in the Real World: There's no such thing as "No Persona"
UX in the Real World: There's no such thing as "No Persona"
Cater to Your Customer: Adapting User Personas to Social Engagement
Cater to Your Customer: Adapting User Personas to Social Engagement
Building Contextual Personas through Scenario Planning (D4D Boston 2016)
Building Contextual Personas through Scenario Planning (D4D Boston 2016)
Similar to Incremental Persona, Lean UX Festival 2014
Charlene Jennet (UCL) - Creativity in citizen science
Charlene Jennet (UCL) presenting findings about creativity in citizen science projects, within and beyond Citizen Cyberlab, at the Citizen Cyberlab Summit, 17-18 September 2015, University of Geneva (UNIGE).
Once Upon a Semester: Storytelling as a Framework for Higher Ed Web Marketing
Keynote from HighEdWeb Arkansas, July 22, 2011
The Importance of Storytelling in Web Design, WordCamp Miami 2013
What if we strengthened our creations for the web by building them upon a foundation of Story? Let's explore the growing importance of storytelling in web design, how to communicate Story through all aspects of a website from content, to design, to ux; and how to apply key components of great storytelling in literature to the medium of the web.
Physical Playlist
‘Mix tapes’ were a thing of love, a physical object which people would share with significant others and friends around them. They were naturally a social object and highly representative of a person’s identity. The knowledge of effort involved by the giver in selecting the songs and having to sit through each one was also part of the symbolism for the receiver. Objects can be generated and shaped from and by the media you “teach” them or existing objects you play (embed) media into. Thus the modern mix tape could become a linked series of small objects like lucky charms which are physically shareable in a form representing the tracks they contain. This is based on the idea that physical items often mean more to us as physical beings and adds a level of exclusivity and personalisation to the sharing process. Considering trans-platform engagement and the ability to engage users and viewers in co-creating media it is suggested that this may presented as a new modality for user co-creation and curation.
Cotah221008
Background slides for presentation on social media, for event management students, Brisbane, Oct 22, 2008.
Think Link: Network Insights with No Programming Skills
Networks are everywhere, but the tools for end users to access, analyze, visualize and share insights into connected structures have been absent. NodeXL, the network overview discovery and exploration add-in for Excel makes network analysis as easy as making a pie chart.
1. Mobile E-Commerce Conference - The Apps Summit 2010
My talk delivered at the 1st Mobile E-Commerce Conference - 1st Apps Summit (Wiesbaden, Germany - 4/5 May 2010)
Imagining the Possibilites: Empowering Digital Citizens Within the Curriculum
Our presentation from the 2012 IT Summit in Saskatoon, Saskatchewan.
Education in Abundance: Network Literacies & Learning
Keynote for #elearning2016 - 3 key literacies for networking learning and dealing with knowledge abundance in higher education
Opening Doors - open data for charities
Summation talk to Open Doors event for Nominet Trust, Big Lottery and NCVO
1 Tool at A Time Webinar - Topic: QR Codes
This is the presentation for the 1 Tool at A Time Webinar - Topic: QR Codes. http://1toolatatime.wikispaces.com/QR+Codes
Creating Subject Guides for the 21st Century Library: Crafting New Direction...
Presented at the BCTLA Summer Institute, Vancouver, BC, August 26, 2014
Hvad er open source
Visuelle slides fra morgeninspirationsmøde hos Peytz & Co d. 3. april 2013. Hør præsentationen på peytz.dk
Similar to Incremental Persona, Lean UX Festival 2014 (20)
Charlene Jennet (UCL) - Creativity in citizen science
Charlene Jennet (UCL) - Creativity in citizen science
Once Upon a Semester: Storytelling as a Framework for Higher Ed Web Marketing
Once Upon a Semester: Storytelling as a Framework for Higher Ed Web Marketing
The Importance of Storytelling in Web Design, WordCamp Miami 2013
The Importance of Storytelling in Web Design, WordCamp Miami 2013
Think Link: Network Insights with No Programming Skills
Think Link: Network Insights with No Programming Skills
1. Mobile E-Commerce Conference - The Apps Summit 2010
1. Mobile E-Commerce Conference - The Apps Summit 2010
Imagining the Possibilites: Empowering Digital Citizens Within the Curriculum
Imagining the Possibilites: Empowering Digital Citizens Within the Curriculum
Transliteracy and Participatory Practices of Learning: Praxis for Transforma...
Transliteracy and Participatory Practices of Learning: Praxis for Transforma...
Education in Abundance: Network Literacies & Learning
Education in Abundance: Network Literacies & Learning
Creating Subject Guides for the 21st Century Library: Crafting New Direction...
Creating Subject Guides for the 21st Century Library: Crafting New Direction...
More from Adrian Howard
Points Don't Mean Prizes
Are you sick of seeing your team treated as a sausage machine for turning user stories into code? Can your developers only talk about how long something will take, or how exactly it will be built?
In this session, I’ll explore how to get your team focused on delivering customer value instead by:
• asking questions that refine stories to deliver value more effectively, rather than estimating story points and technical tasks
• building and refining backlogs around customer journeys, rather than breaking down epics into prioritised lists of stories
• creating a culture of continuous discovery and experimentation, rather than delivering a fixed roadmap of features
This session directly addresses some common problems tech leads face in managing and estimating product backlogs. We’re giving specific methods that tech leads can take back to their teams to start dealing with those problems. More people are having to manage “non technical” discussions about customer value and this session offers a framework to help with those discussions.
Points Don't Mean Prizes
Are you sick of seeing your team treated as a sausage machine for turning user stories into code? Can your developers only talk about how long something will take, or how exactly it will be built? In this talk, I’ll explore how to get your team focused on delivering customer value instead by:
• Asking questions that refine stories to deliver value more effectively, rather than estimating story points and technical tasks.
• Building and refining backlogs around customer journeys, rather than breaking down epics into prioritised lists of stories.
• Creating a culture of continuous discovery and experimentation, rather than delivering a fixed roadmap of features.
Points Don't Mean Prizes
Are you sick of seeing your team treated as a sausage machine for turning user stories into code? Can your developers only talk about how long something will take, or how exactly it will be built?
In this talk, I’ll explore how to get your team focused on delivering customer value instead by:
* Asking questions that refine stories to deliver value more effectively, rather than estimating story points and technical tasks.
* Building and refining backlogs around customer journeys, rather than breaking down epics into prioritised lists of stories.
* You’ll take home practices that will help your team start talking about customer value first.
Points Don't Mean Prizes
Are you sick of seeing your team treated as a sausage machine for turning user stories into code? Can your developers only talk about how long something will take, or how exactly it will be built?
In this talk, I’ll explore how to get your team focused on delivering customer value instead by:
• Asking questions that refine stories to deliver value more effectively, rather than estimating story points and technical tasks.
• Building and refining backlogs around customer journeys, rather than breaking down epics into prioritised lists of stories.
• Creating a culture of continuous discovery and experimentation, rather than delivering a fixed roadmap of features.
You’ll take home practices that will help your team start talking about customer value first.
Culture mapping, Agile & Sustainability Science
Anybody who has introduced agile into an organisation knows that cultural change is hard. One of the reasons is that culture is mostly invisible — fish don’t see the water they swim in. Culture mapping is a practice that helps you visualise and talk about your organisational culture. It’s an effective tool to help bring hidden cultural issues that hinder agile adoption to the surface.
How To Talk To Earthlings
To build great teams you need to understand people. One of your core skills as a leader should be the ability to have effective conversations with your team, the rest of your organisation, and your customers.
Unfortunately the ability to have an effective conversation is often seen as an innate skill that cannot be improved — and I see people making the same easily fixed mistakes again and again.
This session will help you get the most from your conversations. We’ll demonstrate common mistakes, and introduce you to simple proven techniques used by user researchers, therapists, salespeople, and others.
You’ll come away with a new way to look at conversations, along with practices you can use everywhere from retrospectives to interviewing job candidates.
User Experience of Management
Do you feel like you've been thrown in at the deep end as a new design manager?
Management and leadership are often treated as innate skills - which results in people making the same easily fixed mistakes again and again. One of your core skills as a leader should be the ability to have effective conversations with your reports and the rest of your organisation. To build great teams you need to understand people.
Fortunately many of the skills we apply as UX practitioners to understand our users and customers can also be applied to better understand our organisations.
Come and learn how to look at management through a UX lens. Discover how to become a better leader by repurposing and expanding the skills you already have.
Effective Interviewing
At its core user experience work is about understanding the people who use our products and services. Good interviewing practices are essential to doing this well.
This workshop will show you how to interview people to discover their needs, desires, and pain points. In a series of mock interviews you'll learn basic techniques, mistakes to avoid, and lightweight analysis and synthesis techniques that work well in the collaborative environments many UX practitioners work in.
Failure Swapshop
The Failure Swapshop helps people share and reflect on failure in a safe way. I've found it a fun and effective tool for teams to use in retrospectives.
"We need to talk about failure. We really do. It’s an important part of growing as a person to be able to acknowledge and learn from your failures." — Luke Williams
How To Fail At Customer Interviewing
Presented at Leanconf 2014 http://leanconf.co.uk.
To build the right product you need to understand the people who use it. Good interviewing should be one of your core skills—whether you are a designer, an entrepreneur, a product manager, or an innovator. Yet I see people making the same mistakes again and again when they go and talk to customers.
This talk will help folk get the most from conversations with customers — by showing you how not to do it. I’ll walk through a series of examples of how I’ve seen people do it wrong, and advice on how to avoid their mistakes.
Fundamentals of Lean UX, Agile on the Beach 2014
Lean UX sits at the intersection of the Agile, Lean Startup & User Experience communities of practice.
This workshop will introduce you to the basics of the Lean UX approach, and take you through the process of applying Lean UX techniques at different stages of the product/business development process.
Learning outcomes:
* Lean UX and its relation to Lean Startup, Agile UX & general Lean
approaches the common myths and misunderstandings about Lean UX
* How to apply Lean UX approaches within your own company
* How the hypothesis/experiment model differs from traditional requirements
* How Lean UX can be used to understand customers better, discover new
product ideas, and reduce risk in new product development
UX Interviewing Skills
At its core, user experience (UX) work is about understanding the people who use our products and services. Good interviewing practices are essential to doing this well.
This workshop will show you how to interview people to discover their needs, desires, and pain points. In a series of mock interviews you'll learn basic techniques, mistakes to avoid, and lightweight analysis and synthesis techniques that work well in the collaborative environments many UX practitioners work in.
After this workshop you will know:
* How effective interviewing is key to understanding the people who use our products.
* Advice on how to recruit the right people to interview.
* A series of interviewing tips such as reflection and use of silence.
* Common interviewing mistakes such as leading questions.
* The importance of separating observations, insights & solutions.
* How to quickly and cheaply analyse interview results with your team.
Interviewing Skills Workshop, Cambridge, May 2014
A full one day tutorial to improve your success with User Experience, Agile and Lean Startup approaches. To build the right product you need to understand the people who use it. Good interviewing should be one of your core skills—whether you are a designer, an entrepreneur, a product manager, or an innovator.
This tutorial will show you how to get the most from your conversations with customers. In a series of mock interviews you'll learn basic techniques, mistakes to avoid, and lightweight analysis and synthesis techniques that work well in rapidly changing innovative and entrepreneurial environments.
Interviewing Workshop, Lean UX NYC 2014
To build the right product you need to understand the people who use it. Good interviewing should be one of your core skills—whether you are a designer, an entrepreneur, a product manager, or an innovator.
This class will show you how to get the most from your conversations with customers. In a series of mock interviews you'll learn basic techniques, mistakes to avoid, and lightweight analysis and synthesis techniques that work well in rapidly changing innovative and entrepreneurial environments.
Lean Research
Slides to accompany Lean UX London workshop on Lean Research (http://www.meetup.com/Lean-UX-London/events/148268152/)
Questions not Stories, Agile 2013
User Stories are a fantastic agile tool, but they are not the only way for the product owner and team to reach a mutual understanding of what needs to be delivered.
This workshop explores the use of hypotheses and experiments from the Lean Startup community as an alternative to user stories.
We examine ways for agile teams to reframe stories (e.g. As a traveller I want to know the weather so that I can plan my journey) as a series of hypothesis (e.g. Supplying weather information will increase ticket sales) that are validated by experiments (e.g. Does supplying hard-coded weather data for our two most popular routes increase ticket sales?).
Having the whole team involved in discovering business value ensures alignment across the organisation. You will see how using hypotheses and experiments brings advantages to the development team, the customer, and the user - ensuring we only build valuable features.
Stop telling stories about your product - start asking questions.
(presented at Agile 2013)
Play the Customer Development Game
Agile teams are great at building what you want - but how do you know what your customers need? This game-based workshop shows you how to discover the right product before you build the wrong business.
Each team will start a new business, describe it using the Business Model Canvas, and incrementally improve it using concepts from Lean Startup and Customer Development.
You already know how to build great products with Agile. Learn how to find the right product to build using Customer Development. See how Lean Startup combines Agile and Customer Development to get the best of both worlds.
(presented at Agile 2013)
More from Adrian Howard (17)
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一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
CBU毕业证【微信95270640】☀《卡普顿大学毕业证购买》GoogleQ微信95270640《CBU毕业证模板办理》加拿大文凭、本科、硕士、研究生学历都可以做,二、业务范围：
★、全套服务：毕业证、成绩单、化学专业毕业证书伪造《卡普顿大学大学毕业证》Q微信95270640《CBU学位证书购买》
专业为留学生办理卡普顿大学卡普顿大学本科毕业证成绩单【100%存档可查】留学全套申请材料办理。本公司承诺所有毕业证成绩单成品全部按照学校原版工艺对照一比一制作和学校一样的羊皮纸张保证您证书的质量！
如果你回国在学历认证方面有以下难题请联系我们我们将竭诚为你解决认证瓶颈
1所有材料真实但资料不全无法提供完全齐整的原件。【如：成绩单丶毕业证丶回国证明等材料中有遗失的。】
2获得真实的国外最终学历学位但国外本科学历就读经历存在问题或缺陷。【如：国外本科是教育部不承认的或者是联合办学项目教育部没有备案的或者外本科没有正常毕业的。】
3学分转移联合办学等情况复杂不知道怎么整理材料的。时间紧迫自己不清楚递交流程的。
如果你是以上情况之一请联系我们我们将在第一时间内给你免费咨询相关信息。我们将帮助你整理认证所需的各种材料.帮你解决国外学历认证难题。
国外卡普顿大学卡普顿大学本科毕业证成绩单办理方法：
1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询卡普顿大学卡普顿大学本科毕业证成绩单）；
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5卡普顿大学成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。父亲太伟大了居然能单匹马地跑到这么远这么大这么美的地方赚大钱高楼大厦鳞次栉比大街小巷人潮涌动山娃一路张望一路惊叹他发现城里的桥居然层层叠叠扭来扭去桥下没水却有着水一般的车水马龙山娃惊诧于城里的公交车那么大那么美不用买票乖乖地掷下二枚硬币空调享受还能坐着看电视呢屡经辗转山娃终于跟着父亲到家了山娃没想到父亲城里的家会如此寒碜更没料到父亲的城里竟有如此简陋的鬼地方父亲的家在高楼最底屋最下面很矮很黑是子
做(mqu毕业证书)麦考瑞大学毕业证硕士文凭证书学费发票原版一模一样
原版定制【Q微信:741003700】《(mqu毕业证书)麦考瑞大学毕业证硕士文凭证书》【Q微信:741003700】成绩单 、雅思、外壳、留信学历认证永久存档查询，采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【Q微信741003700】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信741003700】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
Levelwise PageRank with Loop-Based Dead End Handling Strategy : SHORT REPORT ...
Abstract — Levelwise PageRank is an alternative method of PageRank computation which decomposes the input graph into a directed acyclic block-graph of strongly connected components, and processes them in topological order, one level at a time. This enables calculation for ranks in a distributed fashion without per-iteration communication, unlike the standard method where all vertices are processed in each iteration. It however comes with a precondition of the absence of dead ends in the input graph. Here, the native non-distributed performance of Levelwise PageRank was compared against Monolithic PageRank on a CPU as well as a GPU. To ensure a fair comparison, Monolithic PageRank was also performed on a graph where vertices were split by components. Results indicate that Levelwise PageRank is about as fast as Monolithic PageRank on the CPU, but quite a bit slower on the GPU. Slowdown on the GPU is likely caused by a large submission of small workloads, and expected to be non-issue when the computation is performed on massive graphs.
Predicting Product Ad Campaign Performance: A Data Analysis Project Presentation
Predicting Product Ad Campaign Performance: A Data Analysis Project PresentationBoston Institute of Analytics
Explore our comprehensive data analysis project presentation on predicting product ad campaign performance. Learn how data-driven insights can optimize your marketing strategies and enhance campaign effectiveness. Perfect for professionals and students looking to understand the power of data analysis in advertising. for more details visit: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
UIUC毕业证offer【微信95270640】☀《伊利诺伊大学|厄巴纳-香槟分校毕业证购买》GoogleQ微信95270640《UIUC毕业证模板办理》加拿大文凭、本科、硕士、研究生学历都可以做,二、业务范围：
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1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询）；
2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
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（详情请加一下 文凭顾问+微信:95270640）欢迎咨询！的鬼地方父亲的家在高楼最底屋最下面很矮很黑是很不显眼的地下室父亲的家安在别人脚底下须绕过高楼旁边的垃圾堆下八个台阶才到父亲的家很狭小除了一张单人床和一张小方桌几乎没有多余的空间山娃一下子就联想起学校的男小便处山娃很想笑却怎么也笑不出来山娃很迷惑父亲的家除了一扇小铁门连窗户也没有墓穴一般阴森森有些骇人父亲的城也便成了山娃的城父亲的家也便成了山娃的家父亲让山娃呆在屋里做作业看电视最多只能在门口透透气间
Data Centers - Striving Within A Narrow Range - Research Report - MCG - May 2...
M Capital Group (“MCG”) expects to see demand and the changing evolution of supply, facilitated through institutional investment rotation out of offices and into work from home (“WFH”), while the ever-expanding need for data storage as global internet usage expands, with experts predicting 5.3 billion users by 2023. These market factors will be underpinned by technological changes, such as progressing cloud services and edge sites, allowing the industry to see strong expected annual growth of 13% over the next 4 years.
Whilst competitive headwinds remain, represented through the recent second bankruptcy filing of Sungard, which blames “COVID-19 and other macroeconomic trends including delayed customer spending decisions, insourcing and reductions in IT spending, energy inflation and reduction in demand for certain services”, the industry has seen key adjustments, where MCG believes that engineering cost management and technological innovation will be paramount to success.
MCG reports that the more favorable market conditions expected over the next few years, helped by the winding down of pandemic restrictions and a hybrid working environment will be driving market momentum forward. The continuous injection of capital by alternative investment firms, as well as the growing infrastructural investment from cloud service providers and social media companies, whose revenues are expected to grow over 3.6x larger by value in 2026, will likely help propel center provision and innovation. These factors paint a promising picture for the industry players that offset rising input costs and adapt to new technologies.
According to M Capital Group: “Specifically, the long-term cost-saving opportunities available from the rise of remote managing will likely aid value growth for the industry. Through margin optimization and further availability of capital for reinvestment, strong players will maintain their competitive foothold, while weaker players exit the market to balance supply and demand.”
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
原版定制【微信:41543339】【(Bradford毕业证书)布拉德福德大学毕业证】【微信:41543339】成绩单、外壳、offer、留信学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【我们承诺采用的是学校原版纸张（纸质、底色、纹路），我们拥有全套进口原装设备，特殊工艺都是采用不同机器制作，仿真度基本可以达到100%，所有工艺效果都可提前给客户展示，不满意可以根据客户要求进行调整，直到满意为止！】
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3、留学人员区块链存储服务
→ 【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
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Empowering Data Analytics Ecosystem.pptx
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Empowering the Data Analytics Ecosystem: A Laser Focus on Value
The data analytics ecosystem thrives when every component functions at its peak, unlocking the true potential of data. Here's a laser focus on key areas for an empowered ecosystem:
1. Democratize Access, Not Data:
Granular Access Controls: Provide users with self-service tools tailored to their specific needs, preventing data overload and misuse.
Data Catalogs: Implement robust data catalogs for easy discovery and understanding of available data sources.
2. Foster Collaboration with Clear Roles:
Data Mesh Architecture: Break down data silos by creating a distributed data ownership model with clear ownership and responsibilities.
Collaborative Workspaces: Utilize interactive platforms where data scientists, analysts, and domain experts can work seamlessly together.
3. Leverage Advanced Analytics Strategically:
AI-powered Automation: Automate repetitive tasks like data cleaning and feature engineering, freeing up data talent for higher-level analysis.
Right-Tool Selection: Strategically choose the most effective advanced analytics techniques (e.g., AI, ML) based on specific business problems.
4. Prioritize Data Quality with Automation:
Automated Data Validation: Implement automated data quality checks to identify and rectify errors at the source, minimizing downstream issues.
Data Lineage Tracking: Track the flow of data throughout the ecosystem, ensuring transparency and facilitating root cause analysis for errors.
5. Cultivate a Data-Driven Mindset:
Metrics-Driven Performance Management: Align KPIs and performance metrics with data-driven insights to ensure actionable decision making.
Data Storytelling Workshops: Equip stakeholders with the skills to translate complex data findings into compelling narratives that drive action.
Benefits of a Precise Ecosystem:
Sharpened Focus: Precise access and clear roles ensure everyone works with the most relevant data, maximizing efficiency.
Actionable Insights: Strategic analytics and automated quality checks lead to more reliable and actionable data insights.
Continuous Improvement: Data-driven performance management fosters a culture of learning and continuous improvement.
Sustainable Growth: Empowered by data, organizations can make informed decisions to drive sustainable growth and innovation.
By focusing on these precise actions, organizations can create an empowered data analytics ecosystem that delivers real value by driving data-driven decisions and maximizing the return on their data investment.
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多年留学服务公司,拥有海外样板无数能完美1:1还原海外各国大学degreeDiplomaTranscripts等毕业材料。海外大学毕业材料都有哪些工艺呢？工艺难度主要由：烫金.钢印.底纹.水印.防伪光标.热敏防伪等等组成。而且我们每天都在更新海外文凭的样板以求所有同学都能享受到完美的品质服务。
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— — — — 我们是挂科和未毕业同学们的福音我们是实体公司精益求精的工艺！ — — — -
一真实留信认证的作用(私企外企荣誉的见证):
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一比一原版(IIT毕业证)伊利诺伊理工大学毕业证成绩单
IIT毕业证【微信95270640】购买（伊利诺伊理工大学毕业证成绩单硕士学历）Q微信95270640代办IIT学历认证留信网伪造伊利诺伊理工大学学位证书精仿伊利诺伊理工大学本科/硕士文凭证书补办伊利诺伊理工大学 diplomaoffer,Transcript购买伊利诺伊理工大学毕业证成绩单购买IIT假毕业证学位证书购买伪造伊利诺伊理工大学文凭证书学位证书,专业办理雅思、托福成绩单，学生ID卡，在读证明，海外各大学offer录取通知书，毕业证书，成绩单，文凭等材料:1:1完美还原毕业证、offer录取通知书、学生卡等各种在读或毕业材料的防伪工艺（包括 烫金、烫银、钢印、底纹、凹凸版、水印、防伪光标、热敏防伪、文字图案浮雕，激光镭射，紫外荧光，温感光标）学校原版上有的工艺我们一样不会少，不论是老版本还是最新版本，都能保证最高程度还原，力争完美以求让所有同学都能享受到完美的品质服务。
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2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。
教育部文凭学历认证认证的用途：
如果您计划在国内发展那么办理国内教育部认证是必不可少的。事业性用人单位如银行国企公务员在您应聘时都会需要您提供这个认证。其他私营 #外企企业无需提供！办理教育部认证所需资料众多且烦琐所有材料您都必须提供原件我们凭借丰富的经验帮您快速整合材料让您少走弯路。
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一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
原版定制【微信:41543339】【(Deakin毕业证书)迪肯大学毕业证】【微信:41543339】成绩单、外壳、offer、留信学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【我们承诺采用的是学校原版纸张（纸质、底色、纹路），我们拥有全套进口原装设备，特殊工艺都是采用不同机器制作，仿真度基本可以达到100%，所有工艺效果都可提前给客户展示，不满意可以根据客户要求进行调整，直到满意为止！】
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信41543339】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信41543339】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
留信网服务项目：
1、留学生专业人才库服务（留信分析）
2、国（境）学习人员提供就业推荐信服务
3、留学人员区块链存储服务
→ 【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！
The affect of service quality and online reviews on customer loyalty in the E...
Journal of Management and Creative Business.published book./
一比一原版(BU毕业证)波士顿大学毕业证成绩单
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一比一原版(UofS毕业证书)萨省大学毕业证如何办理
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6:个人职称评审加20分
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→ 【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
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选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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- 3. + http://commons.wikimedia.org/wiki/File:Mr._Maji,_a_long-haired_orange_cat_with_white_muzzle.jpg
- 9. Persona
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