In this slideshare, discover how a progressive information protection company effectively engages and responds to customers across all interaction channels using Google Search Appliance and Salesforce to provide the utmost in customer care. You'll learn how: Leading call/contact center performers are improving first call resolution rates to increase efficiency Customers can easily help themselves via search Companies are reducing costs by up to 25% per customer service representative using the Google Search Appliance Agents are reducing average call time by nearly 20% by quickly finding the information they need