The document discusses a presentation by Tracy van der Schyff on digital literacy and its impact on adoption of Office 365. The presentation covers the eight pillars of digital literacy and how Office 365 supports digital literacy. It discusses literacy statistics that show many people have poor digital skills and the ROI of training. It argues that poor digital literacy can affect user adoption of Office 365 if users do not understand how to use the tools.

1. aOS Maurice
24 Octobre 2017
Digital Literacy and Impact on Office 365
Adoption
@tracyvds

2. aOS Maurice
24 Octobre 2017
Tracy van der Schyff
Office Servers & Services MVP – Crazy Blogger – Microsoft Whisperer

3. aOS Maurice
24 Octobre 2017
TracyVanDerSchyff
@tracyvds
https://tracyvanderschyff.com/
https://tracyvanderschyff.co.za/

4. aOS Maurice & Réunion
24 et 26 Octobre 2017
Session Description:
In this age of digital disruption we should
take a step back and have the digital literacy
discussion. We might have to change our
thought process around training and
empowering people.
• What is Digital Literacy – 8 pillars
• How Microsoft Office 365 supports digital literacy
• Literacy statistics and ROI on training
• Why does Digital Literacy affect user adoption?
@tracyvds

5. aOS Maurice & Réunion
24 et 26 Octobre 2017
What is Digital Literacy
How Microsoft Office 365 supports digital literacy
Literacy statistics and ROI on training
Why does Digital Literacy affect user adoption?
@tracyvds

6. aOS Maurice & Réunion
24 et 26 Octobre 2017
What is digital
literacy?
And how does Office
365 support this?
@tracyvds

7. aOS Maurice & Réunion
24 et 26 Octobre 2017
@tracyvds

8. aOS Maurice & Réunion
24 et 26 Octobre 2017
Critical Thinking
and Evaluation
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9. aOS Maurice & Réunion
24 et 26 Octobre 2017
E-Safety
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10. aOS Maurice & Réunion
24 et 26 Octobre 2017
Cultural and Social
Understanding
Self-awareness as well
respect of other cultures.
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11. aOS Maurice & Réunion
24 et 26 Octobre 2017
Collaboration
The action of working with
someone to produce
something.
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12. aOS Maurice & Réunion
24 et 26 Octobre 2017
Curate Content
Content curation is the
process of gathering
information relevant to a
topic or area of interest.

13. aOS Maurice & Réunion
24 et 26 Octobre 2017
Proficient
Communicator
Communication is the
exchanging of
information by speaking,
writing, or using some
other medium.
@tracyvds

14. aOS Maurice & Réunion
24 et 26 Octobre 2017
Creativity
The use of imagination
or original ideas to
create something;
inventiveness.

15. aOS Maurice & Réunion
24 et 26 Octobre 2017
Practical &
Functional Skills
Practical: Of or concerned
with the actual doing or
use of something rather
than with theory and
ideas. Designed to be
practical and useful
@tracyvds

16. aOS Maurice & Réunion
24 et 26 Octobre 2017
Literacy Statistics
and ROI on
Training

17. aOS Maurice & Réunion
24 et 26 Octobre 2017
2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65
Source: The Distribution of Users’ Computer Skills: Worse Than You Think
@tracyvds
USA
OECDAverage
UK
Australia
Germany
Canada
Netherlands
Scandinavia
Singapore
Japan*
100 %
75%
50%
25%
0%
Level 3
Strong
Level 2
Medium
Level 1
Poor
Below 1
Terrible
Can’t use
computers

18. aOS Maurice & Réunion
24 et 26 Octobre 2017
3 2 1 0
Level 3 Level 1 BelowLevel 2
Strong Medium Poor Terrible
5% 26% 29% 40%
Use of widely available
and familiar technology
Email software or a web
browser
Little or no navigation
required
The problem may be
solved regardless of the
respondent’s awareness
and use of specific
tools.
Use of both generic and
more specific
technology applications
Online Forms
Some navigation
The use of tools (e.g. a
sort function) can
facilitate the resolution
of the problem.
Use of both generic and more
specific technology
applications
Some navigation across pages
and applications is required to
solve the problem. The use of
tools (e.g. a sort function) is
required to make progress
towards the solution.
Well-defined problems One
Function
Generic interface
No Navigation
Meet one explicit criterion
Without reasoning
No transforming of
information
Few steps
No sub-goal
26% of these are not able
to use a computer at all.
@tracyvds

19. aOS Maurice & Réunion
24 et 26 Octobre 2017
“19.8 per cent of business time – the
equivalent of one day per working week – is
wasted by employees searching for
information to do their job effectively.”
Source: A Fifth of Business Time is Wasted Searching for
Information, says Interact
@tracyvds

20. aOS Maurice & Réunion
24 et 26 Octobre 2017
“Training is likely to have a major impact on
productivity: the study reveals that those who
have attended a course gain 33 minutes of
productive time each day. ”
Source: Lost productivity due to IT problems and
inadequate computer skills in the workplace
@tracyvds

21. aOS Maurice & Réunion
24 et 26 Octobre 2017
@tracyvds

22. aOS Maurice & Réunion
24 et 26 Octobre 2017
@tracyvds

23. aOS Maurice & Réunion
24 et 26 Octobre 2017
Why would poor
digital literacy
affect your Office
365 User
Adoption?

24. aOS Maurice & Réunion
24 et 26 Octobre 2017
The Basic PC literacy that should be included in training:
Search Skills (using “+” and “-” to promoted and demote search terms.
Windows Button to search for files, programs and settings on PC
Windows Button +D for Desktop
Windows Button +E for File Explorer
Windows Button +L for Lock PC
Windows Button + left & right (up and down) arrow for split screens
Windows Button + Shift + left & right arrow for move screens
CTRL +C,V, & X for copy, paste and cut
Search skills for problem solving (what to type when looking for answers)
Naming conventions for files & folders
File Sizes, File Extensions (and old versions of Office files)
Alt Tab for toggle between applications
CTRL click for open in new window in browser
Task manager to kill process that hangs
Hyperlinks in Microsoft Office
Snipping Tool for screenshots
Stop using shortcuts on Desktop
Search for items and add to Taskbar if necessary
Colour picker in PowerPoint
Remove background in PowerPoint
Morph transitions in PowerPoint
Align Shapes in PowerPoint
Microsoft 365 Day 42: Use the Super Windows Button
Microsoft 365 Day 48: Save 30mins a day with these 10 Windows & Office Tips
Empowering stuff for great people #5 – Windows Shortcuts & Snipping Tool
Day 127 – Snipping Tool Delay Function
Day 357 – Take a Screenshot in Microsoft Office
#Microsoft 365 Day 51: Align your shapes in PowerPoint
Microsoft 365 Day 41: Use the eyedropper for picking colours in PowerPoint
Microsoft 365 Day 36: Using Morph Transitions in PowerPoint
Microsoft 365 Day 37: Using the Effect Options in PowerPoint Morph Transitions
Day 354 – Do NOT miss out on these 4 Office 365 SuperPowers
Microsoft 365 Day 49: Digital Literacy and the Impact on User Adoption
Microsoft 365 Day 33: Supercharge your Search Skills
Some resources:

25. aOS Maurice & Réunion
24/26 Octobre 2017
Thanks to our sponsors!
Merci à nos sponsors
Platinum

26. aOS Maurice & Réunion
24/26 Octobre 2017
Thank you
@tracyvds