This document discusses the technical features used in hotels, focusing on automated check-ins and check-outs. It notes that technology is advancing rapidly in the hospitality industry to meet rising customer expectations. Many large hotels now offer automated check-in/out machines to provide a better experience for guests while improving efficiency. While there are costs to implementing such technologies, automated systems can reduce queues, boost revenue, and enhance the customer experience overall compared to traditional check-in/out methods.

1. Technical Features Used In
Hotels
RAZMY DIAS
UCA/HM/2017/F/02
UNIVERSITY COLLEGE OF ANURADHAPURA
FRONT OFFICE OPERATION - II

2. Content
1. Introduction
2. Technical features used in hotels
3. Automated check-ins and check-outs
4. Advantages
5. Disadvantages
6. Video clips
7. Conclusion

3. Introduction
 Technology is advancing at a faster pace than ever before, and
this is changing both the expectations of customers as well as
the way in which the hospitality industry conduct its business.
 Some of the technological trends in the industry are leading to
great improvements and savings for the hotels.
Ex: landscape, infrastructure, management structure and
staffing requirements.

4. Technical features used in Hotels
 Hospitality industry is an updated one, whenever a new
technical feature is introduced the hoteliers try to install that
system to the Hotel, to give a better experience to the
customers.
 At the same time customers expectations
also growing, they like to have different
experience in their stay.

5.  To meet the challenge of growing customer expectations,
the hospitality industry is turning to technology.
 Innovation will be enable hotel operators to stand out
from the competition, fulfill every guest’s expectations
and attract new customers.

6.  A positive experience of a guest not only impact their
stay but also influence the good will of the hotel, good
online reviews, ‘word of mouth’ will bring more
customers etc.

8.  Hotel Hilton in America was introduced this automated
check-in and check-out machines.
 Now most of the large hotels in the world are turning to
this method.
 It attract more customers and having 100% occupancy
most of the time.

9.  Automated technology is revolutionizing the service
industry, and hotels are the latest sector to incorporate
self-service facilities in order to improve customer
experience and efficiency.

10.  At the beginning the check-in and check-out process was
made manually by the employees, then it was updated to
computerized systems and the latest trend is to use
automated check-in and check-out machines and mobiles.

12.  Self-service in hotels is in terms of automated check-in,
room selection, checkout, secure payment etc.

13.  It reduce making queues in the front office.
 Self check-in creates upsell and revenue opportunities.
 Lead among competitors.
 Boost revenue
Advantages

14.  More effective and efficiency
 Reduce costs and paper wastages.
 Prevent errors
 Enhance customer experience and loyalty.
 Attract more customers.

15. Disadvantages
 Cost is high at the beginning.
 Operators must have a good knowledge.
 In case of system failure or power failure it’s difficult to
operate.
 Hackers can easily hack.
 Hospitable is not there or less.
 Decrease the relationships between humans (guest and staff).

18. Conclusion
 Technologies are used in hotels to give a better experience
and to speed-up its operations.
 Automated check-in and check-out machines are operated
by the guest and it’s a quick access method to the hotel
room.
 It increase more delight and loyalty customers, revenue,
good reviews and good standard than competitors.

19. Thank you