The Agile approach's core principles, such as customer-centricity, continuous improvement, and adaptability, are particularly well-suited for the hotel industry. By defining user stories and creating a product backlog, hotels can prioritize features that deliver the most value to both customers and the business. In essence, the Agile model empowers hotels to embrace change, prioritize customer satisfaction, and continuously evolve to meet the ever-changing demands of the hospitality industry. Through this iterative and customer-focused approach, hotels can stay competitive, deliver exceptional guest experiences, and optimize their resource utilization.
2. Presented By
Name : Asraful Alam
Id : 232-35-214
Name : Mahir Foysal
Id : 232-35-104
Name : Md. Ashraful Alam
Id : 232- 35- 231
Name : Md. Tarek Rahman
Id : 232-35-333
3. Introduction
A hotel management system streamlines hotel
operations through integrated software, while
efficient management in the hospitality industry
ensures guest satisfaction and optimal resource
utilization. Traditional project management in
hospitality faces challenges like inflexibility and
difficulty adapting to dynamic guest demands.
4. Agile Model
The Agile model is a flexible and iterative
approach to software development that
emphasizes collaboration, adaptability,
and customer feedback throughout the
project, allowing for incremental and
continuous improvement.
5. Why Agile in Hotel Management?
Flexibility: Hotels often face changing guest preferences
and market trends. Agile allows for quick adjustments to
meet evolving needs.
Customer-Centric: Agile focuses on customer satisfaction.
In hotels, this means adapting services based on guest
feedback and preferences.
Continuous Improvement: Agile promotes continuous
learning and improvement, crucial in the hospitality
industry where guest experiences drive success.
6. Benefits:
1.Adaptability: Easily respond to changes in guest
demands or market conditions.
2.Efficiency: Deliver incremental improvements,
ensuring that the most valuable features are
prioritized and implemented.
3. Customer Satisfaction: Regular feedback loops
enable the hotel to provide services that better
align with guest expectations.
7. Agile project principles
1. Customer satisfaction is always the highest priority and is
achieved through rapid and continuous delivery.
2. Changing environments are embraced at any stage of the process
to provide the customer with a competitive advantage.
3. A product or service is delivered with higher frequency.
4. Stakeholders and developers collaborate closely on a daily basis.
5. All stakeholders and team members remain motivated for
optimal project outcomes, while teams are provided with all the
necessary tools and support, and are trusted to accomplish project
goals.
6 .Face-to-face meetings are deemed the most efficient and
effective format for project success.
8. 7.A final working product is the ultimate measure of success.
8.Sustainable development is accomplished through agile processes
whereby development teams and stakeholders are able to maintain a
constant and ongoing pace.
9.Agility is enhanced through a continuous focus on technical excellence
and proper design.
10.Simplicity is an essential element.
11.Self-organizing teams are most likely to develop the best architectures
and designs and to meet requirements.
12.Regular intervals are used by teams to improve efficiency through
fine-tuning behaviors.
9. Define User Stories:
Guest reservation and check-in/check- out. Room service
requests and tracking . Billing and payment processing .
Staff management and scheduling . Inventory
management for hotel supplies . Guest feedback and
reviews.
Prioritize features such as reservation functionality, room
service enhancements, and billing improvements based on
customer value and business needs
Create a Product Backlog:
How Agile Works in Hotel Management:
10. Sprint Planning:
- Divide the project into small, manageable
iterations or sprints. For a hotel, this could involve
improving specific services or operational
processes.
Daily Stand-ups:
- Conduct short daily meetings to discuss
progress, challenges, and plans. In a hotel setting,
this could involve addressing immediate guest
concerns or refining service processes.
11. Continuous Testing:
Test each feature incrementally to ensure that
reservation systems, room service functionalities,
and billing processes work seamlessly.Use
automated testing where possible to ensure
efficient and reliable testing.
12. Retrospective:
Regularly review the delivered features with
stakeholders, including hotel management
and staff . Gather feedback on the usability
and effectiveness of the implemented
features . Conduct retrospectives to identify
areas for improvement in the development
process, such as enhancing communication or
refining testing procedures.
13. Incremental Delivery:
Release small increments of the Hotel Management
System regularly, ensuring that each release adds value
to both staff and guests.
Review and Adapt:
At the end of each iteration, review what was
accomplished and gather feedback. Adapt future plans
based on lessons learned and changing requirements.
14. Customer Feedback:
Actively seek feedback from guests throughout the
process. This can be done through surveys, reviews, or
direct interactions. Use this feedback to inform future
iterations.
Use feedback from stakeholders and retrospectives to
continuously improve the development process .
Implement changes to enhance reservation processes,
room service efficiency, and overall guest satisfaction.
Continuous Improvement:
15. Security Measures
We implement secure and encrypted
communication channels between customers,
delivery personnel and the platform to protect
sensitive information. We employ strict
authentication methods, such as two-factor
authentication, to verify the identity of users
involved in the distribution process. Regularly
perform system updates to address potential
Weakness and ensure overall cyber security of the
food delivery platform.
16. Conclusion:
In conclusion, adopting the Agile model in
hotel management brings significant
advantages to streamline operations,
enhance guest satisfaction, and adapt to the
dynamic nature of the hospitality industry.
The flexibility of Agile allows hotels to quickly
adjust to changing guest preferences and
market trends, ensuring that services align
closely with customer expectations.
17. The Agile approach's core principles, such as customer-
centricity, continuous improvement, and adaptability,
are particularly well-suited for the hotel industry. By
defining user stories and creating a product backlog,
hotels can prioritize features that deliver the most
value to both customers and the business. In essence,
the Agile model empowers hotels to embrace change,
prioritize customer satisfaction, and continuously
evolve to meet the ever-changing demands of the
hospitality industry. Through this iterative and
customer-focused approach, hotels can stay
competitive, deliver exceptional guest experiences,
and optimize their resource utilization.
