The workshop provided an overview of updates made to the HANDOVER toolbox based on feedback, including structuring the toolbox into 8 main groups and distinguishing between static and dynamic content, and demonstrated how to perform hands-on tasks in the toolbox such as creating a profile, searching for information, and rating files. Participants then practiced using the toolbox by taking on roles and walking through tasks like creating a training program for handover for general practitioners.

1. Workshop
HANDOVER toolbox updates
and hands-on experience

2. Overview
 Toolbox updates
 Walking through the toolbox
 Evaluation procedure of the toolbox
 Hands-on experience using the toolbox

3. Toolbox updates …
Card sorting with websort based on experts’ (50)
and project partners’ (97) feedback

4. Most important feedback
STRUCTURE GUIDANCE
USABILITY
TARGET GROUP Content
Technology platform
Purpose

5. Toolbox updates
Helping the user
Structuring the toolbox
Both static and dynamic content

6. Helping the user
• Welcome text with guidelines
• New Toolbox buttons
• Group: How do I use this toolbox
• Personal cockpit

7. Helping the user - Welcome
Welcome!
In this toolbox you can find all kind of information and support to help you
develop, design and deliver a training in handover or to maximize its impact.
The toolbox is not just a ‘box’ with static information on handover training.
It is a dynamic, ever changing box because it is part of a ever growing
community. In this community people can search for information, comment
on available products, add product and discuss with others who are also
interested in training of handover.

8. New names for buttons
First: Dash board First: Tools
Buttons for the user’s personal navigation
To indicate that these
are the buttons to Static part Dynamic
navigate through the of the content
community content toolbox

13. Structuring the toolbox
• Personal cockpit
• 8 main groups
• Featured groups
• Becoming a member of groups
• Rating of the files

15. The 8 main groups
Based on:
The phases that are followed when designing
a training (analyze. design, develop,
implement, evaluate)
The key themes that underpin the barriers and
facilitators of effective handover
First version of an intervention mapping by
Marieke.

16. 1. How do I use this toolbox ?
2. How do I determine what to train during a handover training?
3. What skills, knowledge and attitude of the individual
professionals should I train to improve handover?
4. What standardized process, protocols or tools should I train?
5. How can I empower the patient in handover through a
handover training?
6. How do I handle external and organisational factors that can
influence my training?
7. What training activities should I use and what practical issues
should I consider when implementing the training?
8. How do I evaluate and adjust the handover training?

17. 1. How do I use this toolbox ?
- Edit and close groups
- how to use a tool (download etc.)
2. How do I determine what to train during a handover training?
Or: How to design a training in handover
3. What skills, knowledge and attitude of the individual
professionals should I train to improve handover?
- How to improve the performance of handover administration?
- How to bridge the knowledge gap between hospital and
primary care providers?
- How to improve reflection, learning and improvement efforts
regarding handover practice?
- Knowledge about who to handover to (local handover systems)

18. 4. What standardized process, protocols or tools should I train?
Checklists
5. How can I empower the patient in handover through a handover
training?
OR: Patient groups with special handover requirements and needs
With subgroups:minority groups, pediatrics, geriatrics, emergency
care.
6. How do I handle external and organisational factors that can
influence my training?
7. What training activities should I use and what practical issues should
I consider when implementing the training?
Best practices (PL)
8. How do I evaluate and adjust the handover training?

19. Static content and dynamic content

20. Walking through the new HANDOVER toolbox
Role: Training expert on patient safety unit in
Heerlen Hospital, Netherlands
Task: Create a training program for handover for
the General Practioners

23. The 8 main groups
to structure the static content

24. Linking static and dynamic content

25. 8 groups linked to the static part of the toolbox
8

27. Evaluation procedure of the toolbox
Performing a task in the toolbox
e.g. - Search for a tool you can use to train the
communication skills of medical professionals.
- Create a profile in the toolbox
….while thinking out loud
We will contact Basia, Carola and Loes for more details about this
procedure

28. Hands-on experience using the toolbox
• Leaders of the groups
– Start a new group
– Add a tool to the group
– Edit the group
• Other project partners
– Create a profile
– Search for information
– Rate a file

29. 1. How do I use this toolbox ? WENDY
2. How do I determine what to train during a handover training?
3. What skills, knowledge and attitude of the individual professionals should I
train to improve handover?
4. What standardized process, protocols or tools should I train? GIJS
5. How can I empower the patient in handover through a handover training?
MARIA
6. How do I handle external and organisational factors that can influence my
training?
7. What training activities should I use and what practical issues should I consider
when implementing the training?
8. How do I evaluate and adjust the handover training? Semira NICOLA?
NICOLA, GIULIO, BERYL, EWA…

30. Issues to discuss
• What is the intervention?
– A training in the toolbox?
– The tools in the toolbox?
• What is a tool and was is it not?
• For whom do we design the toolbox?

31. Suggestions, ideas
Group: A generic training in handover
Tool = ready to use intervention, no articles
Create two example ready groups that can
be shown in Amsterdam