Implementing Confluence into a global SME to improve knowledge management, collaboration and documentation across the organization. The summary outlines the current fragmented systems, vision to implement Confluence and related Atlassian tools as a single collaboration platform, lessons learned such as starting small and gaining user adoption over time, and future plans to expand usage of Confluence and Jira across clients and mobile access. Barriers to change such as resistance to new technologies and lack of vision are also addressed.

1. Implementing Confluence into a Global SMENick Hales

2. AOM InternationalLeaders in Active Operations ManagementMethodology & Workware software deployed 1994Over 30,000 people ‘capacity-planned’ every day

3. The Journey of MyActiveOpshttp://myactiveops.com

4. Who are we?

5. What do we want to Achieve?

6. Current Knowledge Management & Collaboration

7. How do we solve the problem?PasswordWorkware™emailCIPCBPSharePointAcademyForumPartner CapabilityHard DiscsClient CapabilityActiveops web siteCollaborationKnowledge ManagementBusiness IntelligenceDocumentationShared Drives

8. Grouping by Function!Workware™emailCIPCBPSharePointForumPartner CapabilityHard DiscsClient CapabilityAcademyActiveops web sitePASSWORDKnowledge ManagementDocumentationShared DrivesCollaborationBusiness Intelligence

9. Technology to help?Crowd is a single sign-on (SSO) application for as many users, web applications and directory servers as neededhttp://www.atlassian.com/software/crowd/Workware™emailCIPCBPSharePointForumPartner CapabilityHard DiscsClient CapabilityAcademyActiveops web siteJIRA lets you prioritise, assign, track, report and audit your 'issues,' whatever they may be — from software bugs and help-desk tickets to project tasks and change requestshttp://www.atlassian.com/software/jira/PASSWORDCROWDKnowledge ManagementCollaborationBusiness IntelligenceJIRACONFLUENCEConfluence is a simple, powerful wiki that lets you create and share pages, documents and rich content. http://www.atlassian.com/software/confluence/

10. Architecture end-visionForumAcademyWorkware™SVN Code RepositoryFishEye opens your source code repository and helps development teams keep tabs on what's going on. Track code changes, stay notified of commits via RSS, and search through the guts of your Subversion, CVS or Perforce repository — all from the comfort of the Web. http://www.atlassian.com/software/fisheye/. www.activeops.comCROWDSingle Sign-on (AOMi Portal)CONFLUENCEJIRAFishEyeBambooAdaptist Theme BuilderAtlassianTheme Builder is the fastest way to customise Confluence - using a visual editor and simple wiki notation. You can radically alter the way Confluence looks in a matter of days.https://www.adaptavist.com/display/Builder/AboutBamboo is a continual integration tool designed to increase productivity and improve code quality. By automatically compiling and testing code as it changes, Bamboo provides instant feedback for developers and allows quick collaboration. http://www.atlassian.com/software/bamboo/.

11. What ELSE could we use a Collaboration tool for?Workware™emailCIPCBPSharePointForumPartner CapabilityHard DiscsClient CapabilityAcademyActiveops web siteSelf help/ How do I pagesImplementation toolkit (with Cordys)Dynamic web contentClient specific dashboardsClient project collaborationPartner project collaborationAOMi Process LibraryClient Configuration InformationResource Utilisation CalendarsPASSWORDKnowledge ManagementCollaborationBusiness Intelligence

12. Lack of understanding and/or ApathyLack of visionIncumbent and alternative technologyFixed mindsetsInfrastructureThe challenges faced during deployment

13. Overcoming adversity!Norman Vincent Peale: Enthusiasm releases the drive to carry you over obstacles[…]Jean De La Bruyere:Out of difficulties grow miracles.ZigZiglar:Sometimes adversity is what you need to face in order to become successful.Start ”SMALL” – Proof of ConceptFocused SolutionUnder the cost radarInternalSpecificReduce, reuse, recycleTreat it like a secret, but tell everyone!

14. Confluence within AOMiPublic KDBExternalCollaborationImplementationDocumentationInternalCommunicationProductManagementHRISO27001InternalKnowledge

15. From small acorns do mighty oaks grow! 34 spaces

16. 2,373 pages of content (7,013 including archives)

17. 109 Users in 48 groups

18. 2,500 visits per month

19. 400 visitors from 50 different countries!Roger’s Innovation Adoption CurveAOMi