The document discusses an impact assessment for a library's services, focusing on user feedback and value for money during a financial crisis. It highlights the importance of efficient document supply, search services, and training, showcasing instances where expectations were exceeded and emphasizing the need for better data collection methods. The assessment also notes cost savings associated with library services, totaling over £580, demonstrating their financial impact on the organization.

1. Impact Assessment: The Ugly Defender Kieran Lamb Fade Library

2. The Ugly Defender Financial Crisis Value for Money? What do you do for the organisation? Impact assessment Our definition based on the concept of what do people do or how do they value the information we supply. "it's 0-0 at the start of the game, we've got a point." – Don Howe

3. Where did it come from? For Librarian’s Impact Assessment Toolkit Folio Maxim Course (big thanks to Steve Malloy) Helen Bingham’s Adapted Assessment Toolkit Evaluating the Impact of Your Library Sharon Markless and David Streatfield Raised more questions than answers........

4. The Breakthrough – Tony Adams Scores Presenting impact was the issue Continuing process % the way to go Library Blog Reuse and Recommendation key

5. Web Forms Wufoo forms Simple 5 minute fill in with 2 free text boxes to tell the story Impact check boxes Retrospect Google forms would be better – tie in with google spreadsheet

6. What we collect Document Supply Search Training CAS to be an annual collection Enquiries – deemed too likely to annoy Hardest thing is to get staff to send the link to the form out! Got to be hard core!

7. Where does it go? Line manager LDB Show an interest Library Blog Outcomes Team We wait for the knock on the door!

8. The Story – Document Supply When we exceeded expectations Very fast feedback and successful in finding all articles requested. It saved me loads of time and effort locating the articles myself which I could put into clinical time instead. Actually you did not exceed my expectations because you ALWAYS provide and very efficient and fast service When we only satisfied Most of the articles were emailed in a timely manner

9. The Story - Searches When we exceeded expectations Very quick return, phone call after email meant I felt like an individual rather than an anonymous email. Found relevant articles which I can use to inform service development. When we only satisfied the requestor Quick, appropriate and very very helpful as ever.

10. The Story - Training When we exceeded expectations Enjoyed the research session discussed critiquing a piece of research, explained it well, good discussion. I left able to continue with a piece of work I was struggling with When we only satisfied Too advanced, not sure if ***** discussed in advance - the level of research we wanted to undertake

11. Fallout Value of ILLs as a saving to the Trust – need to look at the benefits of costing! Google form Spreadsheet with staff costs based on costing work Savings calculated by publisher cost

12. Savings in a Week Commissioner £125.94 Community Health £454.14 Total Saving £580.09 Average Saving ILL £18.71

13. Questions ?