1. Israelita T. Andaya
To obtain the position of Operations Manager or Continuous Improvement
Manager with a strong desire in strategically leading the team and
exceeding business partners expectations by driving Global activities for
processes across all region and champion seamless transition of Finance,
HR, Payroll projects and continuous improvement.
 Two (3) years HR Ops and Payroll Manager
 Certified Six Sigma Black Belt since June 2006
 Five (8) years Six Sigma practitioner
 Eleven years (11) experience in Quality Assurance
 Four years (4) experience in Business Process Outsourcing (2 Years in
Finance and Accounting Process)
 Experienced in New Process/Product Transition through Project
Management
 Experienced in process improvement through Kaizen (Continuous
Improvement) and Six Sigma project
 Experienced in establishing leading and lagging metrics for process
performance monitoring
 IRCA Registered ISO 9001:2008 Quality Management System
Auditor /Lead Auditor (May 2013)
 PH eTimekeeping Project Management
(Jan 2015~onoing)
 APAC Payroll Project Management on 4-countries (PH/AU/MY/VN)
(Q22014~Jan 2015)
 Led ADP Payroll Services
 Led GL File Harmonize Project
 Led Global Online Project
 Asia Pacific HCM Transition Project (Jul2013)
 Process Redesigning
 Introduced SMART Form (integrated forms)
 EMEA General Accounting - Intercompany Reconciliation Automation
(Jul2013)
Objective
Career Summary
Accomplishments

2.  PH Payroll Process Improvement
(May 2013)
 Employee Self Service Time IN/OUT
 Electronic Submission Process of Time Keeping Forms
 Electronic Approval of Applied Time Keeping Form
 Automated Consolidation Process of Approved Time Keeping Form
 Strengthen Controls through electronic tracking of approved
time keeping form
 APAC Sales Order Management
 Orders Reconciliation Process Improvement
 Revenue Recognition Reporting
(Feb 2013)
Global HR Ops and Payroll (Asia) Manager
August 18, 2013~Present
WR Grace Operation Center
Main Responsibilities:
 Manages the HR Ops and Payroll activities of 2 entities in the
Philippines
 Provides vision, leadership, and guidance to each Team Specialist and
administrators in the key operating areas through performance and goal
setting.
 Oversee APAC Payroll process in carrying out responsibility for payroll
preparation/processing.
 Effectively communicates with team, developing a climate in which
information is shared openly. Clearly defines team goals and
expectations.
 Develops tactical plans to reach these goals.
 Ensures compliance to tax reporting, benefits-records administration
such as filing and payments
 Leads and inspires continual process improvements.
 Directs staff to ensure adherence to high levels of quality and service to
internal customers (Grace communities)
 Establish processes and initiatives to improve quality and productivity
performance of the business unit.
 Develop team members by means of TRIAD session, inspection of
coaching documents, performance updates, coaching intervention,
daily/weekly/monthly performance review with the Team leaders and
regular coaching and meeting sessions.
• Ensures that all performance metrics are met like internal and external
quality and productivity. Measurement is his own scorecard as an
Professional
Experience/s

3. associate manager.
• Works closely with other internal service delivery organizations such
as Health & Welfare Client Services, Operations, Payroll and Technical
Support to deliver quality, accuracy, and timeliness.
• Fosters associates to learn, develop and adapt to a constantly
changing work environment. Continuously reviews team performance;
identifies and appropriately addresses opportunities for improvement.
Determines training requirements. Ensures timely and effective training
is delivered to enhance skills of the team. Implements initiatives and
processes to improve all aspects of the department.
• Supports overall Service Center methodology by organizing activities
related to chartered projects designed to create efficiencies, improve
cost, improve quality and increase client satisfaction. Insures the HR
Employee Service Center operates within the established protocols of
the divisional and site strategy.

Six Sigma BlackBelt
August 22, 2011~August 18, 2013
WR Grace Operation Center
 Leads large scale cross functional teams in the Six Sigma and Lean
process improvement methodology.
 Provides coaching and mentoring to Green Belts and Green Belt teams
 Works with project sponsors to establish project charters and key
deliverables/project plans
 Utilizes change acceleration skills to remove barriers to keep project on
track
 Provides Six Sigma training to Support Services employees
 Leads monthly Green Belt productivity reviews
 Provides coaching and mentoring to Six Sigma Champions
 Maintains and develops project hoppers within each organization
 Leads Kaizen events focused on implementing Lean Tools (5’s, Value
Stream Mapping, Pull Systems) to solve business problems.
 Provides training in Lean tools, leads Lean events and then provides
coaching and mentoring to ensure follow up action items are delegated
and completed
Finance and Accounting Quality Assurance Manager
Six Sigma Black Belt
October 19, 2009 ~ March 4, 2011
Affiliated Computer Services in the Philippines, Xerox Company
 Manages the operation of the organization's total quality management
(TQM) program
o Lead the team in Process Management
o Co-lead in managing day-to-day activities during huddles insuring
previous issues, current controls are being discussed to achieve the
goal.

4.  Oversees the development of systematic approaches for assuring high
quality services that meet customer needs
o Facilitates in identifying potential problem and develop controls to
reduce the risk through Failure Mode and Effect Analysis.
 Coordinates program communications to employees
 Develops training and related reward systems
 Develops, implements, and leads key process improvement efforts and
influences cross-functional efforts
 Develops systematic approaches for assuring high quality services
 Identifies the interface of key activities within and between the functions
of the organization
Process Excellence/Six Sigma Black Belt-Manager
October 16, 2008 ~ October 19, 2009
Hitachi Global Storage Industries Philippines
Main Responsibilities:
 Drive Six Sigma as a problem solving technique in every situation.
 Chair in New Product and Process change in partnership with different
Engineering Department
 Facilitate Six Sigma Greenbelt and Yellowbelt Workshops to all
employees.
 Performs 2~4 DMAIC Project in any critical process to achieve business
objective.
BPO Operational Excellence Team Lead/Six Sigma Black Belt
September 20, 2007 ~ October 15, 2008
Accenture, Mandaluyong City, Manila
Main Responsibilities:
 Coach in deploying Operational Excellence during Pre-Go-Live and
Post-Go-Live for new and existing Deals.
 Lead/co-lead in Process Improvement projects in partnership with
different Unit and Team Leads.
 Facilitate Operational Excellence Workshops to different stakeholders
QA SPC Sr. Supervisor (Promoted) / Six Sigma Black Belt
March 6, 2003 ~ September 15, 2007
Nidec Philippines Corporation, LTI Binan Laguna
Main Responsibilities:
 Implement Statistical Process Control Plans to help achieve the over-all
goals and objectives of the organization.
 Performs minimum of two Six Sigma projects in any critical processes
or key leverage problems of Nidec Operations.
 Oversee the activities of all SPC Engineers and operators in her team
and ensure that the team’s objective and targets are met.

5.  Review SPC plan, datasheets, templates, RTS parameter settings, and
all other items that may be required to ensure effective implementation
of SPC.
 Ensure that the SPC team is able to verify the charts for any out-of-
control (OoC) condition following the chart rules stated specified in the
SPC plan.
 Update or revise the Out of Control Action Plan (OCAP) whenever
applicable.
 Coach the OCAP task team in the investigation of every OoC condition
encountered.
 Review the adequacy of control limits need revision following the
guidelines specified. Recalculate and revise the control limits of the
parameters that were identified.
 Helps identify potential Six Sigma projects.
 When assigned with a Black Belt project, forms her team and execute
DMAIC strategy.
 Determines the solutions to the key issues on a by project basis by use
of Breakthrough Strategy.
 Regular update the Six Sigma Core Team and the management about
the progress of the Black Belt project assigned.
 As the project reach closure, documents control plan and transfer
control responsibility to the process owner to be able to sustain the
improvements done.
 Helps identify potential green belt candidates
 Participate in Factory Excellence (FCE) and use Six Sigma tools and
concepts in the execution of FCE.
 Assist Hands-On Champions and Process Owners in the definition
phase of a project..
 May act as an expert consultant on a non-Breakthrough project teams.
 Mentor project team members on Breakthrough methodology, ensure
task are assigned and completed.
Quality Assurance Engr 2. (Promoted)
December 1995 ~ Sept. 2000
Fujitsu Computer Products of the Phil, Canlubang, Laguna
Main Responsibility: Oversees day-to-day operation of the Out-of-Box Audit
(OBA) and Reliability Test of Product Quality Assurance Section (PQA).
Monitors activities performed by operators, engineers and technician.
 Analyzes failure DE’s from Inspection and Test. Issues failure reports from
critical failures and other problems related to working quality.
 Coordinate with different sections to resolve problems affecting quality of
products.
 Assist in performing evaluation test for problems related to product quality.
 Monitors and documents effectiveness of countermeasure of quality related
problems.
 Prepares various reports and documents.

6.  Approves the transferring of finished products that had passed inspection
and test.
 Performs other function, which may be assigned by the supervisor, Section
and Department Managers from time to time.
 Presents quality status through Quality Review.
 Performs Initial Product Management Evaluation prior mass production/
production run.
 Set-up equipment (March 95, Thermal Chambers, Zadian Pods, and other
sophisticated test equipment) and evaluate equipment condition prior
condition use.
Quality Assurance Leadperson (Promoted)
Feb. 5, 1993 ~ Oct. 6, 1995
Pacific Semiconductor Incorporation (PSI), Taguig, Mla.
 Conduct 2nd
and 3rd
optical inspection.
 Performs QA Test (Wafer Saw, Die Shear, Wirepull, Crater Test)
 Buy-off special/ customized products.
 Handle Statistical Process Control
 Coordinates with other division to solve problems encountered during QA
Inspection and Test.
WR Grace Operation Center
 Hong Kong/Singapore Sale Order Project Management (April 2012)
 Process Redesigning
 Waste Reduction
 Asia Pacific Auto Invoice Transfer Project Management (Oct.
2012)
Affiliated Computer Services, Xerox Company
 Missed Journal Entry Error Reduction
 Man-Hour Reduction in Billing Process
Hitachi Global Storage Technologies
 Nitto Tape Material Consumption Reduction
 Burnt Slider Defect Reduction
Accenture, Philippines
 Process Improvement: Reduced Cost of Stabilization.
 Engaged and provided statistical analysis in Process Improvement activity
to reduce service delivery failures with deals assessment that has met their
expectation.
Six Sigma
Projects/
Project
Management

7.  Effectively coach/counsel others. Involved in deploying OE practices as a
coach on Deals.
Nidec, Philippines
Voice-of-the Customer
 Seagate Factory Control Excellence Hub Height Reject Rate Reduction:
Breakthrough improvement with a 0.2% reject rate recorded. Inline with
this, proliferated program/project to onshore counter part (China Plant).
 Provided GB Training and Certified (In-house) Greenbelts.
Six Sigma Certification Project
 HDD Motor “Sure” and Stuck-Up Reject Rate Reduction: Drastically fell
down below the baseline by more than 50% reduction with an annual cost
savings of 14M.
 HDD Motor Spindle Level Magnet Height Reject Rate Reduction: 90%
reduction in Magnet Height reject rate realized upon implementation of
improved KPIV’s.
BS Electronics and Communication Engineering (BSECE)
1988 ~1993 Rizal Technological University, Mandaluyong City
Electronics Servicemen
1987 ~ 1988 Baguio Colleges Foundation, Baguio City
March 24~25 2015
Business Maker Academy
 IRCA Registered ISO 9001:2008 Quality Management System
Auditor /Lead Auditor
February 2013
Neville Clark Philippines
 IRCA Registered ISO 9001:2008 Quality Management System
Auditor /Lead Auditor
November 3~4, 2011
Neville Clark Philippines
 Risk Management Training for ISO 27000
March 23 ~ June 23, 2006
Educational
Attainment
Training

8. PERA Neville Clark
(In-House Training in Nidec Corporation of the Philippines)
 Six Sigma Black Belt
Other Management Training (Various Companies)
 Train-the-Trainer
 Leaders Window Training
 Coaching Skill
 Basic Supervisory Course
 ISO 14001/ ISO 9000
 Microsoft Office (Excel/Word/Power Point/Visual Basic – Excel Macro)
 Basic SAP Knowledge
 Can communicate fluently in oral and written English
Other Skill