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Ignite Theater: Microsoft Enterprise Services Connected Collaboration Approach
The document outlines Microsoft's enterprise services connected collaboration approach, emphasizing their methodology for building solutions. It describes the process from envisioning to designing and implementing solutions in areas like customer service, marketing, HR onboarding, and R&D. Key components include real-time marketing innovations and various demo formats for showcasing solutions.
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Ignite Theater: Microsoft Enterprise Services Connected Collaboration Approach
- 1. Microsoft Enterprise Services ConnectedCollaboration approach Bart Bischoff David Smith
- 2. Typical approach byMicrosoft Services to build solutions…
- 3. Envisioning the solution… Vision/NeedsPersonas/Scenarios Design/Blueprint Solution
- 4.
- 5. Customer ServiceReal-time Marketing InnovationHROnboarding Customer Service Marketing R&DHR
- 6.
- 7. Customer ServiceReal-time Marketing InnovationHROnboarding Animations
- 8. Customer ServiceReal-time Marketing InnovationHROnboarding Click-Thru Demos
- 9.
Editor's Notes
- #5 The Connected Collaboration Jumpstart is a 2-week engagement that is designed to accelerate an organization’s enterprise social journey by working together to develop a social solution strategy that connects business objectives to benefits, establishes a vision, and defines an appropriate, measurable and outcome-based roadmap for success. Creating a successful Social environment for your company - one that provides a way for people to easily communicate, collaborate and work together to achieve common goals - requires more than just a few enabling software tools. It takes planning. Microsoft Services has worked with customers worldwide helping them develop successful business strategies that align social technologies and business objectives, driving broad user adoption and faster value realization. Connected Collaboration Essential Services: This two week engagement is designed to quickly start organizations on their enterprise social journey by working together to develop a social solution strategy that connects business objectives to benefits, establishes a vision, and defines an appropriate, measurable and outcome-based roadmap for success. By engaging appropriate business and technical audiences and carefully balancing customer time commitments, customer engagement is maximized across a 1 day customer workshop and 1 day design session over the course of the 80 hour delivery.
- #6 The Connected Collaboration Jumpstart is a 2-week engagement that is designed to accelerate an organization’s enterprise social journey by working together to develop a social solution strategy that connects business objectives to benefits, establishes a vision, and defines an appropriate, measurable and outcome-based roadmap for success. Creating a successful Social environment for your company - one that provides a way for people to easily communicate, collaborate and work together to achieve common goals - requires more than just a few enabling software tools. It takes planning. Microsoft Services has worked with customers worldwide helping them develop successful business strategies that align social technologies and business objectives, driving broad user adoption and faster value realization. Connected Collaboration Essential Services: This two week engagement is designed to quickly start organizations on their enterprise social journey by working together to develop a social solution strategy that connects business objectives to benefits, establishes a vision, and defines an appropriate, measurable and outcome-based roadmap for success. By engaging appropriate business and technical audiences and carefully balancing customer time commitments, customer engagement is maximized across a 1 day customer workshop and 1 day design session over the course of the 80 hour delivery.
- #7 Organization based, not industry based The Solution Scenarios provide a conversation framework to have an opening discussion and quickly identify customer needs. How can I have a positive impact on my company? How can we ensure the success of our marketing efforts and lessen risk? How can I best educate myself on my prospect before we meet? How can I resolve customer issues and bolster our brand? The new solutions include a set of audience-specific BDM conversations for some of the key enterprise social scenarios including: HR Onboarding Product Innovation Real-Time Marketing Customer Service This scenario-based approach is designed to foster non-IT 'business leader' customer conversations, engagement, deal shaping, and closing activities. The Sales Execution Kit includes resources that you can use to qualify and accelerate opportunities throughout the sales cycle Indeed, changing how you work will be a Journey for your organization. Over time, we have developed a methodology to help organizations go through this Journey. [click] Define Your Vision & Priorities: Clarity of vision is critical to success. Top executives and employees must come together to define the purpose of Enterprise Social to ensure widespread buy in. [click] Identify Business Outcomes: Identify areas where Enterprise Social can drive specific business goals, together with people in each for high-priority departments (for example, marketing or sales). [click] Plan to Work Social: Formulate a plan with people like Community Managers and Power Users who will play a critical role in the success of your launch. Also, executive sponsorship is crucial in achieving adoption – if the top ranks don’t use it, it will not be perceived as an approved solution. [click] Launch and Drive Success: As with all change management, proper communication about the purpose and what to expect goes a long way. [click] Evaluate, Adapt, & Iterate: Keep a pulse on your company and iterate to improve the use cases for Enterprise Social. Note: for additional information please go to our Customer Success Center which is localized in 28 languages.
- #9 The Enterprise Social Scenario demos align to the Enterprise Social business scenarios, and are a series of 'click through' demos that illustrate how each of the solution scenarios could potentially be implemented. These demos are part of the sales content and are intended to be used as a follow-on activity for each of the short solution scenario animations to provide a visual illustration of how this type of solution could be realized. The demos are driven from the perspective of multiple roles and devices for each of the various related departments and show how these individuals would leverage a particular scenario (e.g. - HR resources, Marketing Resources, etc.).
- #10 The Enterprise Social Scenario demos align to the Enterprise Social business scenarios, and are a series of 'click through' demos that illustrate how each of the solution scenarios could potentially be implemented. These demos are part of the sales content and are intended to be used as a follow-on activity for each of the short solution scenario animations to provide a visual illustration of how this type of solution could be realized. The demos are driven from the perspective of multiple roles and devices for each of the various related departments and show how these individuals would leverage a particular scenario (e.g. - HR resources, Marketing Resources, etc.).