The document discusses digital transformation in organizations, particularly in government, highlighting the need for comprehensive change in services, technology, and communication. It emphasizes the importance of efficiency and creating a connected experience for citizens. Additionally, it suggests that leveraging digital technologies can drive modernization and new revenue streams.

1. Digital Transformation –
How digital technologies are radically
transforming organizations
Barton George, @barton808
Director of Developer Programs,
Dell Services

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A show of hands
Photo sourceDavid Goehring; http://creativecommons.org/licenses/by-sa/4.0/

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These guys screwed up everything!

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How people expect to access your services

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If you’re not born digital, you need to...

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What does digital transformation mean for Government?
The process of whole scale change that affects
governmental functions, from customer service to
technology, to communications and marketing

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What’s its value?
• Drives efficiency < greater public service
• Goal: create a unified, connected
experience of people with the government
Photo source Andy Arthur http://creativecommons.org/licenses/by-sa/4.0/

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The citizen is your compass
Photo source ItzaFineDay http://creativecommons.org/licenses/by-sa/4.0/

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Tired of waiting

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An example of well-organized web services

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What technologies will you draw on?

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Five years after the financial crisis

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Disrupters

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New Revenue streams

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A case study

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Haiti, a wake up call

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Surveying expectations
3 out of 4 Within one
hour

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Setting up a command center

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Battle tested during Sandy

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And in conclusion
-> Closing the Gap
• A whole scale change
• Integrating digital touch points

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Thank You!