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Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Enablement at Rollins, Inc.
Victor Kannan
CEO, Symbioun Technologies, Inc.
®
1st Nov 2010
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
About the Speaker
2
• 30 years of executive experience.
• Grew AMI to become a $260M company with an
exit in 2001 valued @ $240M
• Strategic Planning & Execution
• Advisor to BB&T, Thought Leader
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Rollins Philosophy
3
As the Company moves forward in the 21st Century, we are
constantly challenged to make innovations to improve our sales
and service programs through new technologies and processes.
We view these as opportunities to increase shareholder value by
building recurring revenue and realizing cost efficiencies where
appropriate. As a company, we remain committed to providing
our customers with the most extraordinary pest and termite
control service available today.
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Implication
4
Enable is to provide adequate power, means (training,
technology, processes) , opportunity, authority to do…
To grow in a changing world, Rollins has
recognized the changes it has to embrace
At times these changes are challenging to
recognize, plan for, and implement
Hence Enablement planning is a foundation to be
true to this philosophy
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
New Economy’s Fork
5
“Two roads diverged in a wood, and I – I took the one less traveled by, And
that has made all the difference.” - Robert Frost
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Key Trends
6
New Media – Social, Viral, Spectrum
New Reality – Collaboration between physical and virtual
Social Power Crowd sourcing, Transparency Brand Monitoring
3D printing, on Demand TV on the go
Cloud, SaaS, everything 2.0 – Schmidt law
Web transforms from Search to Decision tool
Demographics, Behavior – effects of technology
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Enablement Plan
7
Executive Adoption
Technological challenges
Industry and company relevant
Implementation discipline
Evolutionary, constant
Intangibles – Really?
Goal, Empower, Accountability, Recognition
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Executive Level
8
Employees
Budget
Committees
Empower
Stay Involved
Encourage
Advocacy Group
Change Management
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Technology Instilled
9
Training
Web 2.0
Mobile – text,
email, smart
Social Network
Viral Marketing
Fan Club
e-Learning
m-Learning
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Implementation Stage
10
Sales
Technical
Train the trainer
Formal
Informal
Peer2Peer
Multi Media –
elearning, mobile,
remote training
Sales, Field Service
Talent Management
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
AAA Enablement
11
Account
ability
Awards Goal oriented
Empower
Accountability
Recognition
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Enablement Wheels
12
Employee
s
Process
Training
TMO
Sales
Technical
Synchronized Implementation is key to success
Define, Consensus, Empower, Budget, Implement, Measure
Accou
ntabili
ty
Awards
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Story
13
Introduction to SAVO Sales Enablement
www.youtube.com/watch?v=uI2nFEsbX1A
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Key Challenges
14
Right Sizing the
objectives
Change Management
Technology Selection Management Buy in
Enablement
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
Implementation Strategies
15
• Board Level Steering committee
• Executive level management committee
• Sub committees for implementation
• Evolutionary approach
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
What is not…
16
Home Shopping Ladder Blooper
www.youtube.com/watch?v=uI2nFE
sbX1A
Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved
THANK YOU
Victor Kannan
CEO
victork@symbiountech.com
(678) 571-8605
17

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Rollins Enablement Strategy

  • 1. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Enablement at Rollins, Inc. Victor Kannan CEO, Symbioun Technologies, Inc. ® 1st Nov 2010
  • 2. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved About the Speaker 2 • 30 years of executive experience. • Grew AMI to become a $260M company with an exit in 2001 valued @ $240M • Strategic Planning & Execution • Advisor to BB&T, Thought Leader
  • 3. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Rollins Philosophy 3 As the Company moves forward in the 21st Century, we are constantly challenged to make innovations to improve our sales and service programs through new technologies and processes. We view these as opportunities to increase shareholder value by building recurring revenue and realizing cost efficiencies where appropriate. As a company, we remain committed to providing our customers with the most extraordinary pest and termite control service available today.
  • 4. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Implication 4 Enable is to provide adequate power, means (training, technology, processes) , opportunity, authority to do… To grow in a changing world, Rollins has recognized the changes it has to embrace At times these changes are challenging to recognize, plan for, and implement Hence Enablement planning is a foundation to be true to this philosophy
  • 5. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved New Economy’s Fork 5 “Two roads diverged in a wood, and I – I took the one less traveled by, And that has made all the difference.” - Robert Frost
  • 6. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Key Trends 6 New Media – Social, Viral, Spectrum New Reality – Collaboration between physical and virtual Social Power Crowd sourcing, Transparency Brand Monitoring 3D printing, on Demand TV on the go Cloud, SaaS, everything 2.0 – Schmidt law Web transforms from Search to Decision tool Demographics, Behavior – effects of technology
  • 7. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Enablement Plan 7 Executive Adoption Technological challenges Industry and company relevant Implementation discipline Evolutionary, constant Intangibles – Really? Goal, Empower, Accountability, Recognition
  • 8. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Executive Level 8 Employees Budget Committees Empower Stay Involved Encourage Advocacy Group Change Management
  • 9. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Technology Instilled 9 Training Web 2.0 Mobile – text, email, smart Social Network Viral Marketing Fan Club e-Learning m-Learning
  • 10. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Implementation Stage 10 Sales Technical Train the trainer Formal Informal Peer2Peer Multi Media – elearning, mobile, remote training Sales, Field Service Talent Management
  • 11. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved AAA Enablement 11 Account ability Awards Goal oriented Empower Accountability Recognition
  • 12. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Enablement Wheels 12 Employee s Process Training TMO Sales Technical Synchronized Implementation is key to success Define, Consensus, Empower, Budget, Implement, Measure Accou ntabili ty Awards
  • 13. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Story 13 Introduction to SAVO Sales Enablement www.youtube.com/watch?v=uI2nFEsbX1A
  • 14. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Key Challenges 14 Right Sizing the objectives Change Management Technology Selection Management Buy in Enablement
  • 15. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved Implementation Strategies 15 • Board Level Steering committee • Executive level management committee • Sub committees for implementation • Evolutionary approach
  • 16. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved What is not… 16 Home Shopping Ladder Blooper www.youtube.com/watch?v=uI2nFE sbX1A
  • 17. Copyright © 2005-2010 Symbioun Technologies, Inc. All Rights Reserved THANK YOU Victor Kannan CEO victork@symbiountech.com (678) 571-8605 17

Editor's Notes

  1. World English Dictionary enable  (ɪnˈeɪb ə l) — vb 1. to provide (someone) with adequate power, means, opportunity, or authority (to do something) 2. to make possible 3. to put (a digital electronic circuit element) into an operative condition by supplying a suitable input pulse. Human enhancement by applying emerging technologies to modify human capacities. Corporate culture is the only sustainable competetive advantage
  2. Watch for tipping points - broadband, smart phones, media and device convergence, virtual crowds Amplifiers Brands of the future are vehicles and not destinations – dynamic brands and static ones – american automobile industry Elephants can dance – Lou Gershner
  3. Technology Enablement is the application of our knowledge and expertise of web technology to a product, service or business concept to create additional value, scalability and efficient delivery, to help your business soar.
  4. Technology Enablement is the application of our knowledge and expertise of web technology to a product, service or business concept to create additional value, scalability and efficient delivery, to help your business soar. New commercial of go to meeting .com - sushi staplers… for a hongkong merchant..
  5. Focus on equipping sales and technical forces with visually persuasive and interactive client presentations, technical bug reports and support scenarios that improve sales and tech support performance and create strategic customer relationships.
  6. This is the spirit of enablement
  7. Management Buy in – Not invented here syndrome.. Consultants listen to the employees and come with a report.. – a blend is needed Technology selection may be unnerving with the changes.. So the tech shelf life should be 5 – 7 years Right sizing the goals are important.. What can be realistically changed, adopted and ROI realized
  8. Bleeping emails from microsoft commercial – needs to be bleeped!
  9. If you like a copy of the ppt and some reading material please contact me by email or give me your card