IESCO comparison with world other power companies and their advantages and disadvantage.

1. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
Islamabad Electric Supply
Company (IESCO)
Comparison with world known 4 companies
Submitted By: Muhammad Zahid
m.zee572@gmail.com

2. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
Contents
1. IESCO..........................................................................................................................................2
1.1. Scope..................................................................................................................................2
2. Comparisonwith other companies...............................................................................................2
2.1. China Light and Power Company Ltd (CLP).............................................................................3
2.2. Dubai Electricity and Water authority(DEWA).......................................................................3
2.3. Sharjah Electricity and Water Authority (SEWA).....................................................................3
2.4. Turkish Electric Power Ltd (TEP)............................................................................................3
3. Comparison ................................................................................................................................3
3.1. Safety of Workers................................................................................................................4
3.1.1. Recommendation for Safety..............................................................................................6
3.2. Stability of Distribution Systems ...........................................................................................6
3.2.1. Recommendation.............................................................................................................7
3.3. Employees’ Skills..................................................................................................................7
3.3.1. Recommendation...........................................................................................................10
3.4. Customer Service...............................................................................................................10
3.4.1. Recommendation...........................................................................................................12
4. References................................................................................................................................12
1. IESCO
Islamabad Electric SupplyCompany (IESCO) was formedin1998 to take overthe assets,functionsand
responsibilitiesof erstwhile Islamabadare electricboard,whichwaspartof WAPDA at that time.
1.1. Scope
IESCO’score functionistosupply,distribute andsell powerinareafromAttockto Jheleum andfrom
riverIndusto riverNeeluminKashmir.Itserved2.4millionconsumersdirectly,buttouchesthe livesof
more than 25 minpeople livinginthe 6 districtsitsservices.
2. Comparisonwithother companies
By comparingIslamabad Electric SupplyCompany (IESCO) withotherrenowncompanies of the world
like

3. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
 ChinaLightand PowerCompanyLtd(CLP)
 Dubai ElectricityandWater authority(DEWA)
 SharjahElectricityandWater Authority(SEWA)
 TurkishElectricPowerLtd(TEP)
2.1. China Light and Power Company Ltd (CLP)
ChinaLightand PowerCompanyLtd(CLP) is one of the largestforeigninvestorinChina’selectricity
industry,withapresence inthe country’smostvibranteconomicregions. CLP’sdiversifiedfuelmix
coverscoal,nuclearenergy,hydro andwindpower.Throughouractive participationinthe management
of ourinvestments,we hope toshare ourservice excellence,technical andmanagementexpertise anda
highlytransparentcorporate culture withourcounterpartsinthe Mainland.
ElectricitygeneratedatCLP's powerstationsinHongKongis deliveredtothe customersthrougha
transmissionanddistributionnetworkthatisownedandoperatedbyCLP.CLP achievesaworld-class
supplyreliabilityof 99.999%
2.2. Dubai Electricity and Water authority (DEWA)
Dubai Governmentfullysupportedthe ElectricityCompanyandthe WaterDepartmenttoprovide
Dubai’scitizensandresidentswithacontinuousandreliable supplyof electricityandwater.Since then,
DEWA has made considerable achievements,to be rankedas one of the bestutilitiesinthe world.
DEWA providesservicestodaytomore than 780,000 customerswitha happinessrate thatreached95%
in2016.
2.3. Sharjah Electricity and Water Authority (SEWA)
SEWA is always committed to provide high quality supply of electricity, water and natural gas
service rendered by Zulal Water Factory, and satisfy the needs of our customers.
Customer service in SEWA
2.4. Turkish Electric Power Ltd (TEP)
TurkishElectricPowerLtd(TEP) ElectricGeneration,DistributionandTrade Co.Ltd. visionistobe an
innovative andinfluential leaderinthe global sustainableelectrical energymarket.TEPisdedicatedto
accomplishthatwitha highqualityandcost effectivemanner.TEPisestablishedonJanuary2009 in
Ankara,Turkey.TEP has activitiesin electricity generation,distribution,trade andR&D.TEP is
committedtoachievingcommercial successwithoutcompromisingthe highestethical and
environmental standards.
3. Comparison
Islamabad Electric SupplyCompany (IESCO) comparisonwithothergivenfourcompanieswithrespect
to followingpointsis;
 Safetyof workers
 Stabilityof Distributionsystem
 Employee’sskills
 CustomerServices

4. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
3.1. Safety of Workers
Islamabad Electric SupplyCompany (IESCO) fieldworkers take securitymeasuresduring
any up gradationandrehabilitationworkforsafetyof theirlives. Providesafetytocompany's
employees
is a mustas linemenare assetsandbackbone of the
company.Line staff shoulduse securityinstruments
and directedseniorofficialsof the companytoensure
thisin theirrespectiveareastosave preciouslivesof
linemen. Butdue toeconomical andfinancial issue IESCO
lack downto provide safetyequipmentand protectiontool
(T&P) to staff duringwork.It isinadequate ornotaccording to the requirement ornature of work.
The staff of Islamabad Electric SupplyCompany (IESCO),includinglinemen,are facinglackof safety
facilitieswhichrisktheirliveswhiledischargingtheirprofessional dutiesonpolesandpowerlines.
Line staff demandedprovisionof safetyboots,helmets,
securitygloves,TandP, securityhatsat the earliestto
ensure securitytothe livesof linemen. Similarlyline
staff grade up gradationprocessisalsoa veryslow one.
We shouldtake some steptothinkaboutit because
theyare servedtheirlifebyservingus. Linemen
shouldbe upgradedtoscale-7,linemen-2toscale 9
and linemen-1toscale 11. Similarly,the scalesof all linemenshouldbe upgradedaftereveryfiveyears.
Everyone inChinaLight and Power Company (CLP) is
responsible forthe safetyof themselvesandtheir
co-workers.Suchsafetyvalue guidesall aspectsof
the company’sactivities, fromsystemsand

5. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
procedurestoinstructions, towardsthe goalsof "ZeroIncidents"and "ZeroNon-compliances".
Togetherwiththe implementationof safetymanagementsystems,CLPincorporatesriskmanagement
conceptsintocore operational proceduresand practicestopreventincidents,aswellasimprove
employees'safetyandhealthawareness,coupledwithprotectingthe environment.
Dubai Electricityand WaterAuthority (DEWA) follow BritishSocietyCouncil asinternationally known
for safety,healthand environmental managementof workerduringfieldwork. AlthoughPV systems
provide manybenefits,varioushazardsare alsoassociated withthem, especiallywheninstalledonto
rooftops. DEWA benefitedfrommaintaininga sustainable,environmental system withzero
environmental violationand NCRsfromthe regulatorybodiesand duringthe external andinternal
auditsas well asimprovingDEWA’simage by
winningBritishSafetyCouncil awards.The installationof PV systems onroofsmaycreate electrical,fire,
structural,and weather-relatedhazardsthatneed
to be adequatelyaddressed bythe relevantcodes,
standardsand guidelines.Sotheygive special T&P
Arc faultdetection Devices, Digital Multi Meter,
Non ObjectionCertificate,Collective
Protection Equipmentand Personal ProtectionEquipment.
While Sharajha Electricity and Water Authority(SEWA) have also strictinstructionforsafetyof
workeraccordingto international standardof safety.Theywill planfirstandcaterall risks and
try to minimize themormitigate themwithproper
use of T & P toolsand resources. Ouremployees
are our mostvaluable assets.We investinthe
developmentandsupportof our staff and leaders.
Safetyis nevercompromisedatSEWA.It isa conscious
effortandan absolute commitmentthatnojobisso
urgentthat itcannot be done in a safe and an
environmentallyresponsible manner.
While TurkishElectric PowerLtd (TEP) hassome benchmark
for safetyof worker,howeverforsafetyof workerTurkeyhas
worstrecord of incidentsduringfieldwork.Butknow due to
imposingfromhumanrightscommittee,HSEandinternational
labor organizationtheywill caterthisissue some seriousness.
The electrical powerinstallationsmaybe dangerousin
some cases(approaching,touchingetc.) forpeople,other
livingcreaturesandmaterialsandthatensure the production
of electrical energy,changingitscharacteristics,storage,

6. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
transmissionanddistributionof thisenergy tothe consumers.
So Safety ofelectric power installations, Earthings,Protection Methods, Fuses, Miniature Breakers
and Breakers are use for protection purpose for human and instruments.
3.1.1. Recommendation for Safety
Do a riskassessment forworkyouare plannedtodoand try to coverall electrical hazards.
Learn howto recognize electrical wire,theirtypesandcapacityof themtocarry voltage.
Findelectrical wiresandequipmentnearwhere
you go to workand findoutif there isany kind
of signswarningof dangersfromelectricity.
For undergroundfaulttracing,checkcable locator
it will workproperly.Mostimportantif there isnosuchserious issue thentries toworkonlinesduring
shutdowncondition.
3.2. Stability of Distribution Systems
Stabilityof distributionsystemintermsof voltage stabilityis mostimportantparameterbecause due to
voltage fluctuation homeappliance,otherindustrialequipmentshouldbe damaged.Italsocausedthe
wiringshortcircuitand changesof start firingdue to
arc andsparking.Most of electronicsequipmentsare voltage
sensitive soaslighterchange involtage canbe handle by
equipmentsbuthigherchange cause differenttypesof
damage incomponentsaswell ashome wirings.
Withgrace of AllahAlmightyinIslamabadElectric SupplyCompany (IESCO) we have stable voltage as
compare to the otherworldvoltages.InPakistanwe have same frequencyatgenerationlevel andit
remainsame upto distributedtothe consumer.
Stability inChina Light and Power Company (CPL) Electrical powergenerationischangingdramatically
across the worldbecause of itsenvironmentsand greenhouse gasemissionsandtointroduce mixed
energysources.The powernetworkfacesgreatchallengesintransmissionanddistributiontomeet
demandwithunpredictable instabilityandseasonal variations.Electrical EnergyStorage (EES) is
recognizedasunderpinningtechnologiestohave greatpotential inmeetingthesechallenges,whereby
energyisstoredina certainstate,accordingto the technologyused,andisconverted toelectrical
energywitsable value.

7. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
Stabilityin Dubai Electricity and WaterAuthority (DEWA) provides anticipationof deregulation,state-
ownedDEWA segregatedtheirbusinessesintotwoparts:a DistributionControlCenter(DCC) anda
TransmissionControl Center(TCC).The DCC’sGlobal RangerSystem (GRS) hadexceededitslifespanand
neededtobe exchanged,andthe TCCwantedtostrengthenitsreliability,stability andavailability.
What’smore,both businesseswantedtoincrease theiroperational efficiencythroughstate-of-the-art
energymanagementsystemswithadvancedapplicationfunctions. Distributioncontrol centers,
adaptingthe substationbyaddingcommunicationportsinexistingremote terminal unitsandstation
control systems,extendingthe existingcommunicationsystem, andmigrating
data fromthe oldGRS, itcomplete solutiondelivers
the desiredoverall increase inefficiency.The DCC
benefitsfromadvancedfunctionsfordistribution
studiesandplanning.Networklossescannow be
minimized andstabilityincrease byexamining,forexample,the impactof shortcircuits,installing
intelligentalarmprocessing,andreceivingsuggestionsforfeederreconfigurationtorestore services
afterfaultoccurrence.Inaddition,advancedstabilitystudyfunctionsimprove blackoutprevention.The
TCC’s advantage liesinitshighnetworkstabilityandincreasedefficiencyintransmissionoperations.
Advancedgenerationcontrol functionsguarantee areliable powersupply.
Stability in Sharajha Electricity and Water Authority (SEWA) achieve abetternetwork
stabilityandreliable powersupplyinthe emirate,meetthe projectedsurge inpowerdemandand
provide more flexibilityinloaddispatchingatthe relevantareas. Itwill remarkablymitigate the pressure
on the distributionandtransmissionnetworkandcontribute inimprovingthe efficiencyof the power
systemtoenable SEWA to meetthe ever-growingdemandforpowerparticularlyinnewlydeveloped
areas withslightchange.SEWA sparesnoeffortincontinuingthe developmentandmodernization
processas perits commitmenttoprovide bestqualityservicestosatisfactionof the customers.
Stabilityin Turkish Electric PowerLtd (TEP) providedby supplyinguninterrupted,reliable, andlow cost
and environmentally securepowersource.Powerisdispatchthrough control of flows,security, and
stability withsame frequency tothe customers. Theybalancingthe supply‐ demanddue tofluctuations
of the generation, keepingthe systemfrequencyinprescribed level. The authorityiscommittedtouse
the besttechnological solutionsthatraise the level of productivityandperformance andinthe same
time,minimize the carbonemissionsinlinewiththe environment’spolicyof sustainability.
3.2.1. Recommendation
DeclaredVoltage requiredtobe suppliedatthe consumers’ terminalswithpermissible variations
accordingto Performance Standards(Distribution).
3.3. Employees’ Skills
In everyorganizationadepartmentmustexistswhichhandle all the traininganddevelopmentof staff
for differenttasks.Especiallywhennewsystemandmachine are install atthattime a special training
conduct byorganizationforworkingstaff toknow how to use it inbetterandproperway.

8. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
Islamabad Electric SupplyCompany (IESCO) have theirowncollege knownasa Regional TrainingCenter
WAPDA Staff College (RTC) whichhelddifferenttypesof coursesfor staff toimprove theirmanagerial
and technical skills.Developanintegratedsystem,designedto provide informationusedinHRdecision
makingsuchas administration,payroll,recruiting, training,andperformance analysis. A projectname
Linemanapprenticeshipprogram startedespeciallyforlinemanandlowersstaff toenhance theirskills
by trainingatdifferenttrainingcenterandRTCundersupervisionof IESCO.
China Light and Power Company(CPL) are committedtothe ongoingTrainingand
Developmentof theirstaff.Thisisbasedonthe
well accepted70:20:10 principle where 70% of
learningcomesfromon-the-jobexperience,
20% fromlearningthroughothersand10 % from
formal training.Withrespecttothe 10% formal
trainingall ouroperationshave inplace a range
of internal andexternal trainingprogram including
technical,management,customerandlanguage skills.
The successof our staff developmentisdirectlyreflected
in our highratesof internal promotionandthe factthat
the majorityof seniorvacanciesare filledthroughour
internal successionplanratherthanexternalrecruitment.
In Dubai Electricity and WaterAuthority (DEWA) has publisheditsTrainingCoursesGuide 2016 for all
itsemployees.The guide featuresinformationon trainingcoursesandprogram,andincludesover1,095
trainingcourses.DEWA aimsto train 10,000 employeesduring2016, with a total budgetof AED 31
million.ThissupportsDEWA’seffortstotrainitsworkforce toachieve itsgoal of enhancingleadership
and professionalismwithitsoperationsandambitiousdevelopmentplans. DEWA alsoconducted
regulartrainingsessionstoall employees,inorderto improve the environmentalawareness levelas
well asraisingthe competency level of the environmentalcoordinators.
DEWA has adopteda clearstrategyto enhance innovationamongitsemployeesinall itsdivisions.
DEWA worksto enhance,anddeepenthe awarenessof itsstaff toimprove theirskills,andtrainthem
to adhere tobestpractices.Thissupportsthe development of theirskills,tomake ita part of our day-to-
day operations.We will continue oureffortstodevelopthe skillsof ourstaff throughtrainingprogram
and rewardingtheirefforts, astheyare an important
elementthatcontributestoDEWA’sstandardsof
excellence,asshown byour servicesandoperations”.
“DEWA takespriorityintrainingstaff,asit always
showspositive results.We strive tointegrate and
supportinnovative andtalentedemployees,their
innovative abilities,andtheirskills.Thisemphasizes
DEWA’s visionanditscommitmenttoitsemployees.DEWA hasallocatedalarge budgetfortraining,
innovation,professionaldevelopment,education,andacademicstandards,concludedAl Tayer.

9. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
“DEWA has achievedoutstandingresultsamongseveral academicprogrammes.Incollaborationwith
the UnitedArab EmiratesUniversity(UAEU),the scholarshipprogramme annuallyoffers20studentsa
Bachelor’sdegree inelectrical andmechanical engineering.The IntilaqProgramme offers60studentsa
Bachelor’sdegree ineithermechanical orelectrical engineering,withinvariousgovernmentandprivate
universities annually,30beinghigh-school graduates,and30 intheirfinal yearof study.As part of our
commitmenttoidentifythe future needsof the renewable energyandsustainabilitysectors,DEWA
recentlylauncheditsRenewable Sustainable EnergyProgrammefor highschool graduates:20 students
will studyinthe Universityof Sharjah(UoS),and10 studentswillstudyabroad,”saidDr Yousef Al Akraf,
Executive Vice Presidentof BusinessSupportandHumanResourcesatDEWA.
Sharajha Electricityand Water Authority (SEWA) leave no
stone unturnedinearningemployeeloyalty, becauseitgives
us the confidence toface anyfuture challenges.Improving
theirskills throughcontinuoustraining programsenablesthem
to stay updatedintheirrelevantfield of expertise.We also
believein ‘learningfromexperience’- especiallyfirst-hand
experience;soSEWA offersitsemployeesopportunitiesfor
directinteractionwithorganizationsand companiesabroadto
educate themselvesaboutthe global best practices;learn
aboutinnovative technologiesandacquire processesandtools
that have the potential tobe replicatedoradaptedin-house.
In alignmentwiththe ambitiousstrategyof the emirate of
Sharjah,SEWA isnow steppingupeffortstoearna distinctive
status as one of the bestplacestowork forin the world.We intendtoachieve ourgoal for 2020 by
attractingcompetentcapabilitiesandsustainingahappyculture thatfosters national identityandin
doingso;SEWA will adhere tothe followingrights;
 Attract and retainthe righttalent
 Skilledandexperiencedworkforcewitheffective knowledge management
 Smart integratedtechnologytosupportourbusiness
 Create a happywork environment
In Turkish Electric PowerLtd (TEP) trainingsare
alsocrucial increatingaworkforce of expected
qualities. Occupational skill development
programs importantfor employee motivation
and loyaltyaswell. Needsanalysesforanactive
workforce and planningof occupational training
programs accordingto the required needsare
withinthe scope of the National Development
Plan. TEP alsoimplementsvarious department-
basededucationcollaborations andprograms.
For instance,the Oil andGas departmentdesign
a PowerGeneration,BusinessManagement
trainingprogramfor the freshmenof the
Departmentof Electrical Engineering.

10. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
3.3.1. Recommendation
For improvementof organizationaswell asstaff organizationneedtoconducttrainingcourse for
awarenessof staff tothe latesttechnologyandinnovationof the worldtouse theirknowledgeandskill
to implementonthemtomake in betterconditionandlearnfromthemanduse itin theirownworkfor
betterperformance.
3.4. Customer Service
In everyorganizationadepartmentexistwithname of
customerwordlike customerservice,care etc.it’sthe
mainbackbone forimprovementof service because
throughthiscompanyacquire theirconsumerfeedback
and suggestionthroughcomplaintscenter,feedbacks
and surveys.Ithelpstoimprove reliabilityandavailability
of service inbetterway.
Islamabad Electric SupplyCompany (IESCO) alsohave the same departmentknownbyCustomer
Serviceswhichtake complaintsthroughcalls,smsand
email forconsumercomplaintsregardingbill correction,
duplicate bill, andinformation change forcustomer.
Due to generationandconsumptionshortfall inour
countryour customerservice departmentspendtheir
time to conveyingthemthe time of loadshading
procedure andthe time-frame forhandlingand
re addressable of differenttypes of consumer
complaints. Forease of customera complete consumermanual giventothe customerwhichcontainall
the rule and regulationforbothIESCOas well ascustomer. Complaintsinrespectof new connections,
meterreadingandbilling,electricsupply failuresandothermattersrelatingtosupplyof electricpower
servicesshall be handledby IESCO’sexpeditiously.Inordertoredressconsumercomplaints,Consumer
ServicesCentersshallbe approachedforall typesof complaintstobe lodgedbythe consumers.
Additionally,One WindowOperationsare establishedinthe IESCOofficeswhereinall typesof
complaintsare receivedfromthe consumerswhoare givenacknowledgementof the same withdefinite
datesfor theirreplies accordingtotime frame forhandlingand redressel of suchcomplaints.
PowerSystemsBusinessGroup(PSBG)
China Light and Power Company(CPL) Powerhasdevelopedandimplementeda structuredasset
managementframeworkthathasprovedinvaluabletothe company’sbusiness performance toimprove
customersatisfaction.Overthe last10 years,PSBG hasachievedmore than90% reductionin Customer
MinutesLost(CMLs) while simultaneouslyrespondingtoa 20% loadgrowth, expandingourassets,and
maintainingourtariff competitive.PSBGhasachievedsuchhigh
supplyreliabilityandcosteffectivenessbycontinuouslyimprovingitsassetmanagement capability.
In Dubai Electricity and WaterAuthority (DEWA) benefitedfrommaintainingasustainable,
environmentalsystemwithzeroenvironmental
violationand NCRsfromthe regulatorybodiesand
duringthe external andinternal audits aswell as
improvingDEWA’simage by winningBritish
SafetyCouncil awards. DEWA dependon3 D’s

11. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
Of customerexperience strategydesire,deliverand
Develop. We strive todevelopalong-termcustomer
relationshipby consistentlydeliveringquality,
innovation,andbusiness valuethatmeetorexceedourcustomers’expectation.SEWA isobsessedwith
customerservice excellenceandpracticesquickresponsivenesstocomplaintswith100% adherence to
ISO10002 standardsand valuescustomerfeedback.EWA’sperformance visionforthe year2020 is to
continuouslydevelopcustomersatisfactionand anticipationbyusingthe unfailingservicesof electricity,
waterand natural gas. The keyto good customerservice isbuildinggood relationshipswithyour
customers.Thankingthe customer andpromotingapositive,helpful andfriendlyenvironment will
ensure they leave withagreatimpression. DEWA aims toprovide the bestservicestoitsconsumersand
customers. Ouremployeesworkhardtomaintainan excellentstandard of service andcertain
departmentsstayopen24/7 to cater to any needsof the residentsof DEWA.
Sharajha Electricityand WaterAuthority (SEWA) hastakengreat stridestopromote a happywork
environment.Employee satisfactionisone of ourprioritiesbecausewe know thathappyemployees
meanhappycustomerswhichinturn lead tothe successof the organization. SEWA inline withkeen
interesttoprovide reliableandconvenientservices,
moderncomputerizedfacilitieswithstate-of –the-art
technologieshave beenestablishedatits6 customer
care centerslocatedin(Industrial Area,Halwan,
Al Mareejah,Al Jazat,Al Qassimia,Al Majaz andAl Taawun)
alongwithits mainoffice inSharjahCitytofacilitate the
routine transactionsof ourcustomers.Inthiseffect,
SEWA enabledbillpaymentthroughEmpost.Inadditiontothat,SEWA launcheditson-line billpayment
and presentationservice onitswebsite withitsnew lookinordertoease upthe processof bill payment
and presentationforourcustomers.Thisnew stepcomesasa continuationof the initiatedstepsinthis
area,whichincludesthe paymentof consumptionbillsthrough17 majorbanksin additiontofacilitating
the communicationbetweenSEWEandthe publicthroughSMS system.Inthiseffectnew bill payment
facilitieswere introducedatvariousmalls,shoppingcentersandcooperative societiesthroughoutthe
cityand tow additional collectionofficeswereopenedatthe premisesof Al QarainCooperative Society
and Al Batayah Municipalitytoenable ourcustomerstoeasilyandconvenientlypaytheirutilitybills.
SEWA wantsto achieve thisbyhaving a reliabledemandinelectricityduringpeakhours,areliable gas
and watersupplytoSharjahresidentsandincommercial areas.SEWA will use advancedtechnologies,
the services of majorinternational companiesandskilledemployeesto meetitscustomersatisfaction
alongwithlegitimatebusiness practices. SEWA maingoal to meetandexceedcustomersatisfactionand
expectationthroughdeliveryof reliableservicesof electricity,waterandnatural gasat excellentlevel of
safetyandqualitystandardsinline withmostadvancedtechnologiesundersupervisionoff qualifiedand
skilledemployees.
In Turkish Electric PowerLtd (TEP) Customerandemployeecommunications,throughadefinedand
developedstrategy,will be
usedto create an essential educationandinformationlinkandbuildtrustbetweenthe company
and itscustomersandemployees.Implementanew CustomerInformationSystem(CIS) basedon
moderninformationtechnology andincorporatingthe followingcapabilities:
 Abilitytoacceptmeterreadingsfromall mannerof meterreadingdevices,rangingfrom
manual entryandhandheldmeterreadtabletstoautomatedmeterreadingsystems.

12. IESCO and otherPowerCompanies
Regional TrainingCenter (RTC)
 Managementof the connectionapplicationprocessanditsfulfillment.
 Meterinstallation/removal workorderandinventorycontrol.
 Consumerlocationandsystemcomponent(feeder,transformer) linkage.
 Multi-monthmeteringdatabasesforerrorcheckingandtrendanalysis.
 Securityorganizedbylevelsof authorization,withaudittrackingof adjustmentsinvalue.
 Error checkinganddetectionof anomalies.
 Automatedexceptionreporting.
 Establishednewpracticesforservicerequests,meterinstallations,meterinventory control,
meterroute definitionandotherbusiness procedures;consistentwiththe use of the CISsystem.
3.4.1. Recommendation
For developmentof companyandprogressof country customerservice centerhave some special
attributesforcustomerandprovide themafell free environmentforfeedbackandtheircomplaints
regardingthe servicesissue facingbyconsumer.Alsotakessuggestionfromthemtoimprove the system
by consideringtheirvalidand positive suggestionfortheirsatisfaction.
4. References
1. www.iesco.com
2. www.cpl.com
3. www.dewa.com
4. www.sewa.com
5. www.tep.com
6. www.slideshare.com