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Idaho Presentation
- 1. Digital Access A presentation for Boise State University http://www.huffingtonpost.com/mobileweb/2011/11/16/can-the-american-library-_n_1096484.html
- 5. What students expect: Simplicity, ease of use, immediate reward
- 6. Teaching and Learning Outreach and Engagement Climate and Organization Strategic Points Driving Library Success Scholarship Library
- 11. New kinds of technology—more personal http://www.ahmadism.com/2009/08/what-is-web-20.html
- 13. Strategy for library work in the 21 st century Recognize that the current library technology and workflows needs to be optimized for finding, discovery, and selection of the growing set of resources. Better communication throughout organization New models for public access Creating innovative methods of work culture that leverage our strengths and values as librarians – teleconferencing, flextime, etc. etc
Editor's Notes
- We’ve done a good job of reproducing the print world in electronic form -- Jstor
- Despite changes facing libraries Our fundamental social contract of outreach – being the people’s university doesn’t change. Our challenge is to meet our stated strategic goals. We have a commitment to train students to become lifelong learners and users of information.
- Web 2.0 -- a brief diagram. Going the idea of simply providing services to an interactive developing environment. Like it or not this is who they measure us against
- Cost containment, productivity, accountability – all driven by an environment which will probably have both reduced resources and increased demand – overall issue for universities, but something to keep in mind as we drill down to looking at the issues of libraries. Focusing on enrollment objectives Focusing on enrollment objectives reexamination ofd mission and business model to adopt to dramatic change Three points on which the success of the library endeavor depends. Lets discuss in more detail. \\ –program excellence combined with a great student experience that advances innovation for the entirety of life in Orgeon The quality of teaching, learning, research, and scholarship. * The increasing need for life-long learning. * The internationalization of education and commerce. * The responsiveness of our public service outreach to societal issues. * The rates of change of technological advances and knowledge creation.
- Human scale learning environments. Make the student feel important. Being involved with students. Technology enhances this ability not replacing it.
- Web 2.0/new technologies that puts user center in the creation and display of content. Role of the librarians stays important as a mediator
- Students get their information from a variety of sources. Our job isn’t so much to compete with Google as it is to teach the idea of discernment – evaluation of what’s good and what’s not. “Today, a large and growing number of students and scholars routinely bypass library catalogs in favor of other discovery tools, and the catalog represents a shrinking proportion of the universe of scholarly information. The catalog is in decline, its processes and structures are unsustainable, and change needs to be swift.” - Karen Calhoun, “The Changing Nature of the Catalog and its Integration with Other Discovery Tools,” Prepared for the Library of Congress, February 2006.
- People will still use the library. Not going to eliminate the reference desk, but it needs to be formatted and staffed in different ways. Students have what I call a “comfort culture” – food, pillows, ipods – it doesn’t, perhaps, look scholarly but it works for them Create and maintain a pleasant environment. Don’t sweat the little stuff. The physical space is well-maintained for the safety and security of the Campus Library's resources, patrons and staff. Provide ample Library space to support the mission of the Campus Library. Provide an information commons environment for students with access to multi-media, scanners and sound equipment & software. Provide substantial numbers of workstations to serve the needs of all patrons. Provide laptops for both in-house and off-campus circulation. Furnishings & Decorating small area furnishings comfortable space and furniture well-organized space Continue friendly refreshment environment. The Campus Library will create a ‘cozy' reading area in the stacks and in other places as appropriate.
- Campus Library staff members exhibit and exemplify positive customer service behaviors by being: Accessible to patrons Prompt in responding to needs of customers Friendly and outgoing Able to provide accurate information Effective in our method and timeliness of response to patron needs Willing to communicate at the appropriate level for patron's knowledge level Able to work with partners in assisting patrons Willing and able to provide equitable service to all patrons Positive interpersonal skills with co-workers are integral to best serving our customer's needs. Library hours of operation are appropriate for student needs. Develop better ways to provide customer service to students, staff & faculty.
- No mixed up signs. Focus is on educating students in an active environment – whether that’s online courses or tutorials or simple person to person interaction. We’re going to be working in a mixed environment for the forseeable future.