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UKSG 2018 Plenary - Privacy and the library patron: an ongoing ethical challenge - Gangadharan

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Privacy and the library patron: an ongoing ethical challenge
Seeta Peña Gangadharan
Department of Media and Communications,
London School of Economics and Political Science

Published in: Education
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UKSG 2018 Plenary - Privacy and the library patron: an ongoing ethical challenge - Gangadharan

  1. 1. PRIVACY AND THE LIBRARY PATRON: AN ONGOING ETHICAL CHALLENGE Dr. Seeta Peña Gangadharan London School of Economics April10, 2018 Plenary Session at the Annual conference of the UKSG, Glasgow, Scotland
  2. 2. Library Patron Early 20th century: A relatively simple flow of patron information. “It is the librarian’s obligation to treat as confidential any private information obtained through contact with library patrons.” (American Library Assn., 1939)
  3. 3. Library Patron Internet Third Party Vendors Early 21st century: A more complex flow of patron information.
  4. 4. Acquisi'ons Barcoded devices (tablets, MiFi) Cataloging Chat desk Circula'on Copiers Discovery layer Ebooks Furniture Hard drives Informa'on aggregators/ databases Internet service Library website, other Web proper'es Link resolvers Kiosks (prin'ng, fines) Network traffic management tools OPAC Privacy screens Publisher websites Repositories Room design Routers Scanners Security cameras Serials Servers Usbs Web analy'cs Web filters Wifi scanning
  5. 5. Acquisi'ons 2. LIBRARIANS’ PRIVACY KNOWLEDGE
  6. 6. Acquisi'ons Survey results: Data Privacy Project Question Ans. U* T** Using public library Wi-Fi means your behavior is anonymous It is safe to use the same password for multiple user accounts, as long as it contains a few different letters, numbers, or symbols. When a website has a privacy policy, it means the site will not share my information with other websites and companies without my permission. During a web-browsing session in private or incognito mode, cookies cannot communicate information about your browsing behavior to third parties. F F F F 69 62 42 ** 92 87 60 34 * = Untrained, before professional development program began ** = Trained population
  7. 7. Acquisi'ons Staff knowledge Institutional changes Patron education 3. LITERACY: ONE PART OF THE PUZZLE
  8. 8. Context: Data Privacy Project Patron Profiles for Privacy Risk Assessments Tools for Assessing Vendor’s Cybersecurity
  9. 9. Acquisi'ons Acquisi'ons Context Profssnl Legal Tech Social Other Model Contracts Network Design Procurement Guidelines Privacy Impact Assessments Patron Education Professional Education Professional Development Privacy/data protection Software Choices Terms of Service Transparency Guidelines Solutions
  10. 10. Acquisi'ons American Library Association. (2002, June 19). Privacy: An Interpretation of the Library Privacy Bill of Rights. Retrieved from http://www.ala.org/advocacy/intfreedom/librarybill/interpretations/privacy Becker, S., Crandall, M.D., Fisher, K.E., Blakewood, R., Kinney, B., and Russell-Sauvé, C. (2010). Opportunity for all: How the American public benefits from internet access at U.S. libraries. (IMLS-2010-RES-01). Institute of Museum and Library Services: Washington, DC. Retrieved March 20, 2016, from http://www.imls.gov/assets/1/AssetManager/OpportunityForAll.pdf   Brooklyn Public Library [website]. (n.d.) Retrieved April 9, 2018 from http://www.bklynlibrary.org. Clark, L. and Archer, K. (2015, December). After access: Libraries & digital empowerment. American Library Association: Washington, DC. Retrieved March 20, 2016, from http://www.ala.org/advocacy/sites/ala.org.advocacy/files/content/ ALA%20DI%20After%20Access_final_12%2017%2015.pdf Data Privacy Project. (2016). Retrieved March 20, 2016, from http://www.dataprivacyproject.org. Gangadharan, S.P. (2017). Library privacy in practice: System change and challenges. I/S 13, 1. Retrieved April 9, 2018 from http://moritzlaw.osu.edu/students/groups/is/files/2017/08/Gangadharan.pdf. Morrone, M. & Witt, S. (2013). Digital inclusion, learning, and access at the public library. Urban Library Journal 19(1): 1-10. Retrieved April 9, 2018, from http://academicworks.cuny.edu/ulj/vol19/iss1/8. Mosman Library. (2013). Entrance to the National Digital Library of Korea/Dibrary. Retrieved April 9, 2018 from www.flickr.com/photos/mosmanlibrary/4978470684/sizes/l/in/photostream. Nissenbaum, H. F. (2010). Privacy in context: Technology, policy, and the integrity of social life. Stanford, CA: Stanford Law Books. Sharpe, S. (2008). A timeline of events in the history of libraries. Presented at the Foundations in Library and Information Science. Retrieved from http://www.slideshare.net/sharpe3/a-timeline-of-events-in-the-history-of-libraries Zickuhr, K., Rainie, L. and Purcell, K. (2013, January). Library services in the digital age. Pew Internet & American Life Project: Washington, DC. Retrieved March 20, 2016 from http://libraries.pewinternet.org/2013/01/22/library-services/. REFERENCES

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