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Web 2.0
                           and the Community Bank




Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
Compliance & Collaboration


                                                  The Garland Group | SocialStratus
Thursday, March 19, 2009
SocialStratus


                           RiskKey




Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
The Garland Group | SocialStratus
Thursday, March 19, 2009
2
Thursday, March 19, 2009
Technology Shift


Thursday, March 19, 2009
Locations




Thursday, March 19, 2009
Machines




Thursday, March 19, 2009
Documents




    Web 1.0
Thursday, March 19, 2009
People




                    Web 2.0
Thursday, March 19, 2009
Cultural Shift

Thursday, March 19, 2009
News

            Information

            Mass Media

             Advertising

                       Data


Thursday, March 19, 2009
Thursday, March 19, 2009
Read-Only Culture




Thursday, March 19, 2009
News        Blogs

                Information            Wiki’s

                Mass Media        Video/Podcasts

                Advertising       Personal Reviews

                           Data    Niche Content


Thursday, March 19, 2009
Thursday, March 19, 2009
Read-Write Culture




Thursday, March 19, 2009
3rd or 4th century AD


Thursday, March 19, 2009
1999




Thursday, March 19, 2009
1896




Thursday, March 19, 2009
early 2000s




Thursday, March 19, 2009
1920s




Thursday, March 19, 2009
1999




Thursday, March 19, 2009
Fast forward Innovation

       4th century            1896 1920s       Last 10 years
      Newspapers              Radio   TV          Blogs
                                                  Podcasts
                                                    Tivo
                                             Social Networking




Thursday, March 19, 2009
Conversations!


Thursday, March 19, 2009
Thursday, March 19, 2009
The New Email


Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Going Mainstream

                                                WholeFoods
                            Britney Spears

                                                  Zappos
                            John McCain

                                               Meet the Press
                           Shaquille O’Neal

                                              Outdoor Channel
                            Terrell Owens

                                                   ESPN
                           Dave Matthews

                                                   Banks?
                           Barack Obama

Thursday, March 19, 2009
New Customer Service

Thursday, March 19, 2009
There's a plane in the Hudson. I'm on the
                           ferry going to pick up the people. Crazy.
                                            - jkrums

Thursday, March 19, 2009
Disaster Recovery




Thursday, March 19, 2009
Email




Thursday, March 19, 2009
Collaboration




Thursday, March 19, 2009
Customer Mgmt   Project Mgmt




Thursday, March 19, 2009
YouTube killed
                            the TV star


Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Case Study



Thursday, March 19, 2009
blog.banktastic.com

Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Web 2.0
                           Financial Services



Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Generation
                           ‘Connected’



Thursday, March 19, 2009
Thursday, March 19, 2009
Thursday, March 19, 2009
Q&A

Thursday, March 19, 2009
Thanks.



   Brad Garland, CEO
                                        The Garland Group
   brad@thegarlandgroup.net
Thursday, March 19, 2009

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ICBA Presentation on Web 2.0 & Financial Services

Editor's Notes