The document discusses how technological changes have disrupted many industries by enabling new delivery methods for goods and services and empowering consumers. It notes that higher education is now facing similar challenges as the monopoly it once held is breaking down, with online alternatives providing academic content, research, support services, social networking, and professional certifications. This presents both a threat if universities do not adapt, but also an opportunity to reinvent themselves and focus on areas of distinct value like specialized degrees and hands-on learning experiences.