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Web 2.0 and your Bank
                           Version 2.0




Brad Garland, CEO
                                         The Garland Group
brad@thegarlandgroup.net
                                                             1
- FFIEC Audits
- Risk Assessments
- Penetration Testing
- Social Engineering
- Build Great Web Apps
for bankers


             The Garland Group
                                 2
RiskKey.com




              The Garland Group
                                  3
Banktastic.com




                 The Garland Group
                                     4
“Web 2.0 is the network as platform, spanning
all connected devices; Web 2.0 applications are
those that make the most of the intrinsic
advantages of that platform: delivering software
as a continually-updated service that gets
better the more people use it, consuming and
remixing data from multiple sources, including
individual users, while providing their own data
and services in a form that allows remixing by
others, creating network effects through an
quot;architecture of participation,quot; and going
beyond the page metaphor of Web 1.0 to
deliver rich user experiences.”
- Tim O’Reilly



                                                   5
“network as a platform”
                               “rich user experiences”

     “architecture of participation”


 “a collective intelligence”



               “wisdom of crowds”

                                                         5
The Garland Group
                    6
Locations




            The Garland Group
                                7
Machines




           The Garland Group
                               8
Documents




Web 1.0               The Garland Group
                                          9
People




Web 2.0            The Garland Group
                                   10
Cultural Shift


                 The Garland Group
                                 11
News

Information

Mass Media

Advertising

   Data

              The Garland Group
                              12
Read-Only Culture




                    The Garland Group
                                    13
News             Blogs

Information        Wiki’s

Mass Media    Video/Podcasts

Advertising   Personal Reviews

   Data        Niche Content

                    The Garland Group
                                    14
Read-Write Culture




                     The Garland Group
                                     15
The Garland Group
                16
The Garland Group
                17
The Garland Group
                18
19
The Garland Group
                20
21
The Garland Group
                22
The Garland Group
                23
The Garland Group
                24
The Garland Group
                25
The Garland Group
                26
The Technology


                 The Garland Group
                                 27
RSS
Really Simple Syndication




                            The Garland Group
                                            28
The Garland Group
                29
RSS Feed




The Garland Group
                30
RSS Feed




 The Garland Group
                 30
The Garland Group
                31
The Garland Group
                32
Blogs
- Free

- Setup in minutes

- RSS enabled

- Search Engine Friendly

- Engages Customers!

                           The Garland Group
                                           33
The Garland Group
                34
blogsearch.google.com




                        The Garland Group
                                        35
blogsearch.google.com




RSS




                              The Garland Group
                                              35
Where do I start?


                The Garland Group
                                36
Just Listen.



               The Garland Group
                               36
Start slowly.



                The Garland Group
                                36
Be Authentic.



                The Garland Group
                                36
What are my customers
    doing online?



                   The Garland Group
                                   37
The Garland Group
                38
The Garland Group
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The Garland Group
                40
The Garland Group
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The Garland Group
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The Garland Group
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The Garland Group
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The Garland Group
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The Garland Group
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The Garland Group
                46
The Garland Group
Source: Jim Bruene | netbanker.com

                                                     47
The Garland Group
Source: Nancy Feig | financetech.com

                                                      48
The Garland Group
                49
The Garland Group
                50
The Garland Group
                51
FYI
      The Garland Group
                      52
Web 2.0 and your Bank


                  The Garland Group
                                  53
Web 2.0 and their Bank


                   The Garland Group
                                   53
Thanks for your time.

                      Video and PDF slides at:
                      blog.thegarlandgroup.net




Brad Garland, CEO
                                                   The Garland Group
brad@thegarlandgroup.net
                                                                   54

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Web2.0 and your Bank - The Consumers