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INTERCULTURAL LEARNING FROM THE INSIDE OUT: SUPPORTING FACULTY, STAFF AND STUDENT DEVELOPMENT 
CIEE CONFERENCE 
November 23, 2014 
Catherine Menyhart, CIEE 
Tara Harvey, CIEE 
Serigne Ndiaye, CIEE – Dakar, Senegal
Goals 
Understanding relationship between intercultural development in our students and intercultural development in ourselves 
Consider application of the “inside out” model to our own professional lives and contexts 
November 23, 2014 
2
INTERCULTURAL LEARNING FOR STUDENTS 
3
History of Intercultural Learning at CIEE 
•Realization that we need to intervene in students’ learning 
•Seminar on Living and Learning Abroad (SLL), 2007 - 2008 
•Two-credit, semester-long intercultural course 
•Curriculum developed by CIEE 
•Taught on-site by resident staff 
•Developmental, experiential, holistic 
4
Evolution 
Realizations: 
•Good curriculum necessary but insufficient condition for success 
•Importance of skilled facilitation 
•Understand content/theory 
•Comfort with pedagogy 
•Intercultural development 
Response: 
•On-going, one-on-one coaching for instructors 
•Increasing focus on instructors’ intercultural development 
5
Research on Faculty/Staff Role 
•Rasch (2001) examined faculty perception of their role as on- site directors of study abroad 
•Said facilitating and fostering student growth/change was a primary goal, but didn’t know how to do this effectively 
•Goode (2007/08) explored role of study abroad faculty directors in facilitating students’ intercultural development 
•Faculty emphasized “Dean of Students” role most and said least about intercultural dimension of their job 
•Average IDI score in Minimization – “not optimal” 
6
Research on Faculty/Staff Role 
•Ziegler (2006) examined study abroad on-site staff’s perception of the culture learning process and their role in that process 
•Much more focused on direct encounter than on reflection 
•Faculty/staff training and own intercultural development directly related to strategies used to facilitate students’ intercultural learning 
7
“This is an interesting pattern because it suggests that people who function in an acceptance/adaptation worldview spend their energy conceptualizing, assessing, and facilitating their students’ intercultural development needs. They focus on coordinating a rigorous academic program, blending culture learning with other content areas, and guiding students along in their intercultural learning experience. Those operating in a minimization framework tend to see themselves as interpreters, devoting significant energy to explaining cultural differences, and helping people to prevent or overcome culturally-based misunderstandings. They tend to focus on culture-specific learning and adaptation. They spend less time teaching and helping students to develop a culture-general conceptual framework from which to approach questions of cultural difference that may occur in any setting.” (Ziegler, 2001, p. 151) 
8
Research on Faculty/Staff Role 
•Harvey (2013) examined the process of on-site staff facilitating students’ intercultural learning through CIEE’s Seminar on Living and Learning Abroad (SLL) 
•All instructors (n=3) moved up at least one intercultural worldview and all moved into more intercultural mindsets of Acceptance and Adaptation 
•Instructors reported teaching the Seminar (and associated coaching) helped them develop their own intercultural competence 
•Instructors also said the experience positively impacted how they interacted with students and staff beyond Seminar 
9
New Intercultural Learning Initiative 
10 
Three-Credit 
“Intercultural 
Communication & 
Leadership” (ICL) course 
Embedded Intercultural Learning Component
Expanded Learning Objectives 
SLL Learning Objectives 
•Cultural Self-Awareness 
•Cultural Literacy 
•Cultural Bridging 
ICL Learning Objectives 
•Self-Awareness 
•Cultural Literacy 
•Cultural Bridging 
•Developing an Intercultural Leadership Practice 
11
Increased Facilitator Support & Training 
•Semester-long online development course for facilitators 
•Individual work 
•Partner work 
•Five “live” plenaries 
•Emphasis on developing their own intercultural leadership practice 
•Helps build an intercultural teaching/learning community and a shared language 
•Continued one-on-one coaching and support 
12
INTERCULTURAL LEARNING FOR STAFF 
13
Research in HR Context 
•Culture at Work Report by British Council & Booz Allen Hamilton (2013) 
•88% of U.S. employers list intercultural skills as fairly to very important 
•Only 38% of employers report encouraging development of intercultural skills “a great deal” 
•“There is real business value in employing staff who have the ability to work effectively with individuals and organisations from cultural backgrounds different from their own.” 
•Gap between recognizing importance of these skills and intentionally developing them 
14
Research in HR Context 
•Deloitte Global Human Capital Trends (2014) 
•Nearly one-third of respondents say they are “unprepared” in the area of diversity and inclusion 
•Only 10% provide formal programs to build an inclusive environment 
•“One essential component of building a strategy of inclusion is recognizing the biases in the way each of us receives and processes information and the historical biases in our systems of work.” 
•Transitioning from a compliance-focus to inclusion and skill building as a benefit and strength 
15
Research in HR Context 
•What Is Global Leadership? (2011) 
•Cites cultural self-awareness as one of ten key behaviors of global leadership 
•“Their global roles enabled them to see themselves and their own leadership style for the first time as the product of a particular cultural context, and this led them to question deeply their own actions and assumptions.” 
16
EMPLOYEE INTERCULTURAL DEVELOPMENT PROGRAM 
November 23, 2014 
17
November 23, 2014 
18 
•Co-facilitation practice 
•Being delivering specific IC content to colleagues 
•Personal intercultural development and goals 
•Peer learning 
•Debriefing skills and practice 
•Relationship building 
•3 on-site workshops 
•Intercultural content & competence 
•Experiential learning 
•Facilitation skills 
•IDI QA 
Group Training 
Cultural Partners 
Cultural Working Groups 
Individual Coaching
Impact 
Intercultural Trainers 
•Individual level 
•Program level 
•Community level 
Employees 
•Working more effectively within and across teams 
•Develops our role as intercultural educators in all we do 
•Lays foundation for future development 
19 
As I continue to think about this, what rings true for me is that my SELF AWARENESS barometer is flying off the charts…I find that when I am most present to my surroundings, I am more accepting and adaptable to what is in front of me. 
Creates relationships and intercultural allies!
LIVING THE INSIDE OUT 
20
Building Intercultural Competence through Professional Training 
Intercultural Communication Training & Practice 
•Taught the Seminar on Living and Learning Abroad (SLL) as pilot program 
•Attended the Summer Institute for Intercultural Communication (SIIC) 
•Involved in the CIEE Train-the-Trainer Program 
•Participating in the development course for Intercultural Communication & Leadership instructors 
November 23, 2014 
21
Impact of Training on Personal Development 
Training Tools as Frameworks for Enhanced Intercultural Competence 
•Intercultural Development Inventory (IDI) 
•Kolb’s Learning Styles Inventory (LSI) 
•Mindfulness 
November 23, 2014 
22
Implications of Training for Student Learning 
Align Teaching and Performance with Lessons Learned from Training Programs 
Remember the Ziegler quote? 
Minimization Worldview 
•Interpreters of cultural differences 
•Focus on culture-specific learning and adaptation 
Acceptance/Adaptation Worldview 
•Conceptualizing, assessing, and facilitating students’ intercultural development needs 
•Focus on coordinating a rigorous academic program, blending culture learning with other content 
•Guiding students along in their intercultural learning experience 
November 23, 2014 
23
Impact of Training on General Program Management 
Intentionally Putting Intercultural Skills into Practice 
•Intervention in Curriculum Design 
•More Mindful Interactions with Colleagues 
•Enhanced Ability to Mitigate Cross-cultural Conflicts 
November 23, 2014 
24
INTERCULTURAL LEARNING FOR US 
25
Partner Work 
Recall a recent or recurring challenge in interacting across difference that you face in your work or life. 
What might this experience tell you about your values, beliefs or assumptions? 
What might it tell you about the other party’s values, beliefs or assumptions? 
November 23, 2014 
26
Partner Work 
What is one step you can take within the next week to develop your own intercultural practice? 
November 23, 2014 
27
Resources and Opportunities 
Summer Institute for Intercultural Communication (SIIC): July 13 – 24, 2015 
Winter Institute for Intercultural Communication (WIIC): March 9 – 12, 2015 
SIETAR (National and Regional) 
WISE Conference at Wake Forest University : February 4 – 6, 2015 
CIEE Intercultural Faculty Development Seminar: June 7 – 13, 2015 
Personal Leadership Seminars 
Cultural Detective © Online 
28
References 
Goode, M.L. (2007-2008). The role of faculty study abroad directors: A case study. Frontiers: The Interdisciplinary Journal of Study Abroad, XV, 149-172. 
Harvey (2013). Facilitating intercultural development during study abroad: A case study of CIEE’s Seminar on Living and Learning Abroad. Unpublished dissertation, University of Minnesota, Minneapolis, MN. 
Rasch, D.C. (2001). Faculty voices from the field: Perceptions and implications of study abroad. Unpublished dissertation, Vanderbilt University, Nashville, TN. 
Ziegler, N.J. (2006). Culture learning in study abroad from the perspective of on-site staff in France and Senegal. Unpublished dissertation, University of Minnesota, Minneapolis, MN. 
Deloitte Consulting LLP and Bersin by Deloitte (2014). Global Human Capital Trends 2014: Engaging the 21st century workforce. Deloitte University Press. 
British Council, IPSOS, & Booz/Allen/Hamilton (2013). Culture at Work: The value of intercultural skills in the workplace (http://www.britishcouncil.org/press/research-reveals-value-intercultural-skills-workplace). 
Gundling, E., Hogan, T., Cvitkovich, K. (2011). What is Global Leadership? 10 key behaviors that define global leaders. Nicholas Brealey Publishing, Boston, MA. 
29

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Intercultural Learning from the Inside Out: Supporting Faculty, Staff, and Student Development

  • 1. INTERCULTURAL LEARNING FROM THE INSIDE OUT: SUPPORTING FACULTY, STAFF AND STUDENT DEVELOPMENT CIEE CONFERENCE November 23, 2014 Catherine Menyhart, CIEE Tara Harvey, CIEE Serigne Ndiaye, CIEE – Dakar, Senegal
  • 2. Goals Understanding relationship between intercultural development in our students and intercultural development in ourselves Consider application of the “inside out” model to our own professional lives and contexts November 23, 2014 2
  • 4. History of Intercultural Learning at CIEE •Realization that we need to intervene in students’ learning •Seminar on Living and Learning Abroad (SLL), 2007 - 2008 •Two-credit, semester-long intercultural course •Curriculum developed by CIEE •Taught on-site by resident staff •Developmental, experiential, holistic 4
  • 5. Evolution Realizations: •Good curriculum necessary but insufficient condition for success •Importance of skilled facilitation •Understand content/theory •Comfort with pedagogy •Intercultural development Response: •On-going, one-on-one coaching for instructors •Increasing focus on instructors’ intercultural development 5
  • 6. Research on Faculty/Staff Role •Rasch (2001) examined faculty perception of their role as on- site directors of study abroad •Said facilitating and fostering student growth/change was a primary goal, but didn’t know how to do this effectively •Goode (2007/08) explored role of study abroad faculty directors in facilitating students’ intercultural development •Faculty emphasized “Dean of Students” role most and said least about intercultural dimension of their job •Average IDI score in Minimization – “not optimal” 6
  • 7. Research on Faculty/Staff Role •Ziegler (2006) examined study abroad on-site staff’s perception of the culture learning process and their role in that process •Much more focused on direct encounter than on reflection •Faculty/staff training and own intercultural development directly related to strategies used to facilitate students’ intercultural learning 7
  • 8. “This is an interesting pattern because it suggests that people who function in an acceptance/adaptation worldview spend their energy conceptualizing, assessing, and facilitating their students’ intercultural development needs. They focus on coordinating a rigorous academic program, blending culture learning with other content areas, and guiding students along in their intercultural learning experience. Those operating in a minimization framework tend to see themselves as interpreters, devoting significant energy to explaining cultural differences, and helping people to prevent or overcome culturally-based misunderstandings. They tend to focus on culture-specific learning and adaptation. They spend less time teaching and helping students to develop a culture-general conceptual framework from which to approach questions of cultural difference that may occur in any setting.” (Ziegler, 2001, p. 151) 8
  • 9. Research on Faculty/Staff Role •Harvey (2013) examined the process of on-site staff facilitating students’ intercultural learning through CIEE’s Seminar on Living and Learning Abroad (SLL) •All instructors (n=3) moved up at least one intercultural worldview and all moved into more intercultural mindsets of Acceptance and Adaptation •Instructors reported teaching the Seminar (and associated coaching) helped them develop their own intercultural competence •Instructors also said the experience positively impacted how they interacted with students and staff beyond Seminar 9
  • 10. New Intercultural Learning Initiative 10 Three-Credit “Intercultural Communication & Leadership” (ICL) course Embedded Intercultural Learning Component
  • 11. Expanded Learning Objectives SLL Learning Objectives •Cultural Self-Awareness •Cultural Literacy •Cultural Bridging ICL Learning Objectives •Self-Awareness •Cultural Literacy •Cultural Bridging •Developing an Intercultural Leadership Practice 11
  • 12. Increased Facilitator Support & Training •Semester-long online development course for facilitators •Individual work •Partner work •Five “live” plenaries •Emphasis on developing their own intercultural leadership practice •Helps build an intercultural teaching/learning community and a shared language •Continued one-on-one coaching and support 12
  • 14. Research in HR Context •Culture at Work Report by British Council & Booz Allen Hamilton (2013) •88% of U.S. employers list intercultural skills as fairly to very important •Only 38% of employers report encouraging development of intercultural skills “a great deal” •“There is real business value in employing staff who have the ability to work effectively with individuals and organisations from cultural backgrounds different from their own.” •Gap between recognizing importance of these skills and intentionally developing them 14
  • 15. Research in HR Context •Deloitte Global Human Capital Trends (2014) •Nearly one-third of respondents say they are “unprepared” in the area of diversity and inclusion •Only 10% provide formal programs to build an inclusive environment •“One essential component of building a strategy of inclusion is recognizing the biases in the way each of us receives and processes information and the historical biases in our systems of work.” •Transitioning from a compliance-focus to inclusion and skill building as a benefit and strength 15
  • 16. Research in HR Context •What Is Global Leadership? (2011) •Cites cultural self-awareness as one of ten key behaviors of global leadership •“Their global roles enabled them to see themselves and their own leadership style for the first time as the product of a particular cultural context, and this led them to question deeply their own actions and assumptions.” 16
  • 17. EMPLOYEE INTERCULTURAL DEVELOPMENT PROGRAM November 23, 2014 17
  • 18. November 23, 2014 18 •Co-facilitation practice •Being delivering specific IC content to colleagues •Personal intercultural development and goals •Peer learning •Debriefing skills and practice •Relationship building •3 on-site workshops •Intercultural content & competence •Experiential learning •Facilitation skills •IDI QA Group Training Cultural Partners Cultural Working Groups Individual Coaching
  • 19. Impact Intercultural Trainers •Individual level •Program level •Community level Employees •Working more effectively within and across teams •Develops our role as intercultural educators in all we do •Lays foundation for future development 19 As I continue to think about this, what rings true for me is that my SELF AWARENESS barometer is flying off the charts…I find that when I am most present to my surroundings, I am more accepting and adaptable to what is in front of me. Creates relationships and intercultural allies!
  • 21. Building Intercultural Competence through Professional Training Intercultural Communication Training & Practice •Taught the Seminar on Living and Learning Abroad (SLL) as pilot program •Attended the Summer Institute for Intercultural Communication (SIIC) •Involved in the CIEE Train-the-Trainer Program •Participating in the development course for Intercultural Communication & Leadership instructors November 23, 2014 21
  • 22. Impact of Training on Personal Development Training Tools as Frameworks for Enhanced Intercultural Competence •Intercultural Development Inventory (IDI) •Kolb’s Learning Styles Inventory (LSI) •Mindfulness November 23, 2014 22
  • 23. Implications of Training for Student Learning Align Teaching and Performance with Lessons Learned from Training Programs Remember the Ziegler quote? Minimization Worldview •Interpreters of cultural differences •Focus on culture-specific learning and adaptation Acceptance/Adaptation Worldview •Conceptualizing, assessing, and facilitating students’ intercultural development needs •Focus on coordinating a rigorous academic program, blending culture learning with other content •Guiding students along in their intercultural learning experience November 23, 2014 23
  • 24. Impact of Training on General Program Management Intentionally Putting Intercultural Skills into Practice •Intervention in Curriculum Design •More Mindful Interactions with Colleagues •Enhanced Ability to Mitigate Cross-cultural Conflicts November 23, 2014 24
  • 26. Partner Work Recall a recent or recurring challenge in interacting across difference that you face in your work or life. What might this experience tell you about your values, beliefs or assumptions? What might it tell you about the other party’s values, beliefs or assumptions? November 23, 2014 26
  • 27. Partner Work What is one step you can take within the next week to develop your own intercultural practice? November 23, 2014 27
  • 28. Resources and Opportunities Summer Institute for Intercultural Communication (SIIC): July 13 – 24, 2015 Winter Institute for Intercultural Communication (WIIC): March 9 – 12, 2015 SIETAR (National and Regional) WISE Conference at Wake Forest University : February 4 – 6, 2015 CIEE Intercultural Faculty Development Seminar: June 7 – 13, 2015 Personal Leadership Seminars Cultural Detective © Online 28
  • 29. References Goode, M.L. (2007-2008). The role of faculty study abroad directors: A case study. Frontiers: The Interdisciplinary Journal of Study Abroad, XV, 149-172. Harvey (2013). Facilitating intercultural development during study abroad: A case study of CIEE’s Seminar on Living and Learning Abroad. Unpublished dissertation, University of Minnesota, Minneapolis, MN. Rasch, D.C. (2001). Faculty voices from the field: Perceptions and implications of study abroad. Unpublished dissertation, Vanderbilt University, Nashville, TN. Ziegler, N.J. (2006). Culture learning in study abroad from the perspective of on-site staff in France and Senegal. Unpublished dissertation, University of Minnesota, Minneapolis, MN. Deloitte Consulting LLP and Bersin by Deloitte (2014). Global Human Capital Trends 2014: Engaging the 21st century workforce. Deloitte University Press. British Council, IPSOS, & Booz/Allen/Hamilton (2013). Culture at Work: The value of intercultural skills in the workplace (http://www.britishcouncil.org/press/research-reveals-value-intercultural-skills-workplace). Gundling, E., Hogan, T., Cvitkovich, K. (2011). What is Global Leadership? 10 key behaviors that define global leaders. Nicholas Brealey Publishing, Boston, MA. 29