IBM Connections 4 has just been released, offers even better equipment than version 3 did and has good reviews, a very positive vibe an appealing look and feel. But how to implement and use this great technology? Or being cynical: why even bother? This session is about rephrasing your thoughts on IBM Connections and/or Social Business. Based on the concept of “Start with WHY” we will show you the real benefits to leverage the technology adoption lifecycle across your organization. With the four stages model of user adoption we will give you practical advice on HOW to support this process. The WHAT of IBM Connections 4 will be presented by co-presenters during the day.
BLUG Session 2013: Social Business: Technology? No, it’s all about Psychology!Roland Driesen
IBM Connections 4 and IBM Notes 9 has just been released, offers even better equipment than version 3 did and has good reviews, a very positive vibe an appealing look and feel. But how to implement and use this great technology? Or being cynical: why even bother? This session is about rephrasing your thoughts on IBM Collaboration and/or Social Business. Based on the concept of “Start with WHY” we will show you the real benefits to leverage the technology adoption lifecycle across your organization. With our four stages model of user adoption we will give you practical advice on HOW to support this process including the Getting Things Done method with IBM Collaboration. The WHAT of IBM Collaboration will be presented by co-presenters during the day.
BLUG Session 2013: Social Business: Technology? No, it’s all about Psychology!Roland Driesen
IBM Connections 4 and IBM Notes 9 has just been released, offers even better equipment than version 3 did and has good reviews, a very positive vibe an appealing look and feel. But how to implement and use this great technology? Or being cynical: why even bother? This session is about rephrasing your thoughts on IBM Collaboration and/or Social Business. Based on the concept of “Start with WHY” we will show you the real benefits to leverage the technology adoption lifecycle across your organization. With our four stages model of user adoption we will give you practical advice on HOW to support this process including the Getting Things Done method with IBM Collaboration. The WHAT of IBM Collaboration will be presented by co-presenters during the day.
Cover Story 8
With Nohria taking the reins of Harvard Business School, one of the world's most iconic universities, the relationship between Harvard and Indian Academia will get strengthened and will take up new initiatives and case studies with focus on India.
Poster from CHI 2008 Work-In-Progress paper:
Karapanos, E., Hassenzahl, M. & Martens, J.-B. (2008) User experience over time. CHI’08 extended abstracts on Human factors in computing systems. Florence, ACM Press. DOI: 10.1145/1358628.1358891 - See more at: http://ekarapanos.com/publications.html#sthash.ST0Cs5Pq.dpuf
Nourish Brands a marketing and advertising agency based in Melbourne Australia - we help brands grow. Specialising in FMCG, consumer and hospitality brands.
Cover Story 8
With Nohria taking the reins of Harvard Business School, one of the world's most iconic universities, the relationship between Harvard and Indian Academia will get strengthened and will take up new initiatives and case studies with focus on India.
Poster from CHI 2008 Work-In-Progress paper:
Karapanos, E., Hassenzahl, M. & Martens, J.-B. (2008) User experience over time. CHI’08 extended abstracts on Human factors in computing systems. Florence, ACM Press. DOI: 10.1145/1358628.1358891 - See more at: http://ekarapanos.com/publications.html#sthash.ST0Cs5Pq.dpuf
Nourish Brands a marketing and advertising agency based in Melbourne Australia - we help brands grow. Specialising in FMCG, consumer and hospitality brands.
What are some of the tensions we find in teams and what can we do about this? These slides do not include the workshop materials but give some ideas for moving forward.
this is an INTRODUCTION of a ONE whole day workshop on HeART 2 HeART Subtle Selling Skills
Many of the subtle elements in the workshop are inspired by the science of (NLP) Neuro Linguistics Programming and Neuro-Symantics. They are taken in such a way as to simplify the language and the jargon but made simple and applicable to sales and selling skills.
This program is part of a 60-Hour Sales, Sales Management and Sales Coaching training.
Reciprocal mentoring and leaner voice. This learning@school workshop focused on how intergenerational dialogue can benefit both people. It also explored the importance of looking for mentors who do not think like you - stretch outside your comfort zone to grow.
neuro-linguistic programming - covers neuro (your brain),
linguistics (your language), and programming (your internal
models of the world which you think of as reality)
LK Vienna Stephen Parry Sense and RespondStephen Parry
Stephen Parry Keynote Speech.
Author of Sense and Respond: The Journey to Customer Purpose.
Lean and Kanban: What’s the purpose?
This keynote speech will discuss what we mean by changing our thinking and the mind-sets of organisations. What are the challenges for our methods and our movement as a whole? How are we dealing with those challenges and what is needed from our community for future success. In essence, what is Lean Kanban’s purpose and have we set our sights high enough?
Lean Thinking Dimensions, The Psychology Profile of Lean Adaptive Organisations. Lean Measurement.
Insights Discovery is a world leading diagnostic that can enable individuals to understand themselves and others better leading with improved team and personal effectivenesss. Insights is based on the work of Carl Gustav Jung and is based on his work on preferences. We use Insights Discovery extensively in coaching, personal development, leadership and team development.
This presentation looks at several authors and how each defines the attributes necessary for success. A transformation model is introduced to the reader as a way forward.
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
Covid has drastically changed the way people work. Nowadays, many individuals can work wherever and whenever they prefer. However, this shift requires a different strategy for securing your environment. By adopting the Zero Trust principles, based on the 'Never Trust, Always Verify' mindset, you can mitigate these new risks. This session will delve into the concept and provide examples of how various HCL products can fit into this framework, particularly when it comes to building a central user repository and securing your email message flow.
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
Some HCL environments are not utilized to their full extent, and that is unfortunate. If only specific modules (such as Files or Activities) are used in HCL Connections, it is not perceived and experienced as the Enterprise Social Network it truly is. If Sametime is only used for internal chat, you are missing out on integrating tailor-styled web-meeting facilities into your key processes. If an HCL Notes application is not accessible via the web, fewer users will be able to find it. Kick-start your HCL environment with three business cases that are low-hanging fruit. All you need is some (re)thinking and user adoption!
Integrations - Thinking outside the box - Presentation Engage 2023 in AmsterdamRoland Driesen
Introduction and advantages on outside the box thinking. Then two examples:
Case 1: Customer moved mail to 365 while their Electronic Medical Record system (EMR) has only support for Notes/Domino and no support yet for Outlook/365.
Solution: Provide Notes agenda in Outlook trough iCal feed.
Case 2: A Notes/Domino application collects data from production systems. Customer wants to have a subset of this data available in SharePoint.
Solution: Don’t rebuild everything, but simply sync/upload the required data to a SharePoint list.
PACE, the roadmap for successful user adoptionRoland Driesen
How do you want to lead a project? Many projects are steered by top-down organizational factors: attention to technology, management, scope and budget. That is fine and gives results, but the most important key factor for sustainable change is missing. Namely: the human factor. A project plan is only truly complete if you also pay attention to communication, culture, scenarios and learning & development of your end users.
With PACE you approach a project holistically: from eight routes you map the current project situation and the ambition level of the change. Working with a special world map makes it clear at a glance on which route more or less guidance is required. And this guidance is available from the PACE toolbox: they complement your project plan on the routes where you can best use the support.
HCL Connections fully implemented at accounting firm NEVBRoland Driesen
The boutique accounting firm Nieuwint & Van Beek in Amsterdam, The Netherlands is a long-time user of the HCL portfolio for all core processes and has created a customer portal on Domino.
Last few years the suite of HCL Connections has been added to improve internal collaboration & communication. Because a large portion of their customers work with Microsoft Teams, first a seamlessly integration between the latest version of HCL Connections and Teams has been created. During the project we were able to replace the required Teams functionality with adding the latest version of HCL Sametime. Also we have implemented Multi Factor Authentication for all users, including external users. With this step the organisation is bringing the power and security of HCL in a complete collaboration portal.
Business partner Silverside has guided this journey and implemented the technical parts and run an adoption project. In this session Roland Driesen and Gert van Kempen will give you the insights of the project and the hurdles that needed to be tackled. Not the easiest path, but now ready for collaboration across all parties and functional richer than Microsoft could provide.
What if we adapt the adoption? Change approach based on digital literacy and ...Roland Driesen
More room (priority, time and budget) is given to the user adoption part of projects. This is a great development and makes Office 365 better used. But what if we want to bring this approach itself to the next level? Most projects still can improve in tailoring the communications and learning strategies to fit better a company culture, team dynamics and even personal preferences. Silverside, as the founder of the PACE methodology and experience with 200 customers, is proud to present the next version of our PACE toolset with a practical assessment for measuring culture, invitation to use our freemium success indicator for your change project and demonstrate our online tools for continuous learning and improving the daily usage of Office 365.
Use your IBM Collaboration tools smarter to make your work less stressfulRoland Driesen
Feeling like you need more time in the week? Did not get your work plan fit your schedule? Is too much email bringing you down? Having to chase people to see if their tasks are done?
IBM has introduced some great features and tools such as Connections, Verse and Watson to make your life less stressful. Combine a mix of proven concepts from time management principles (David Allen, Stephen Covey), agile task and project management, and Cognitive Technology to help you stay on track, find what you need, and get things really done pro-actively.
Are you ready to see how smarter usage of your existing tools can help your employees to be fit for summer? Join this highly interactive session!
PACE Roadmap - Presentation during Engage 2018Roland Driesen
Silverside is known for her PACE methodology to increase User Adoption of Microsoft and IBM platforms. PACE Online is the platform to make these proven services and accumulated knowledge available and accessible to everyone—from wherever they are, and at a price point that makes sense.
During Engage we will launch the modules Collaborative Knowledge Base (CKB) and Ask The Pacer (ATP). The first include an online shop for ready-to-go productivity scenarios including workbooks and training materials for Office 365 and IBM Connections. Using our Ask The Pacer module you can get consult from the original authors of that content. But what if you become a PACER yourself? With your own expertise and content these modules can become your new way of doing (additional) business.
In this session Roland will share the ideas and concept behind the PACE Online platform, a live demonstration of the new modules, the new business model for professionals and a technical peek under the hood.
Uitnodiging IGNITE COMES TO YOU – 2017 EDITIONRoland Driesen
Eind september vindt Microsoft Ignite plaats in Orlando, waarbij ons team weer prominent aanwezig zal zijn voor de laatste ontwikkelingen. We begrijpen echter dat niet iedereen daarbij aanwezig kan zijn. Om die reden organiseren wij opnieuw begin oktober op ons kantoor een exclusieve Microsoft Ignite Comes to You sessie. Gedurende deze middag zullen onder andere onderwerpen als innovatie en samenwerken, Microsoft SharePoint, Office 365 en Skype for Business aan bod komen. Ook zal onze collega Michael Sampson speciaal uit Nieuw Zeeland overkomen om tips te geven hoe u een Office 365 superheld in uw organisatie kan worden!
Daarnaast tonen wij de laatste ontwikkelingen van gespecialiseerde partners zoals harmon.ie en Beezy. Ook is de laatste Surface hardware van Microsoft aanwezig om zelf uit te proberen. Kortom, een volle week van 700 sessies samengevat door 7 internationale sprekers in een bruisend dagdeel in Rotterdam waarmee u weer voor een volledig jaar op de hoogte bent.
Connecting Colours - Teamontwikkeling met Insights DiscoveryRoland Driesen
Bij Connecting Colours zijn we gepassioneerd om teams te helpen nieuwe hoogtes te bereiken, wat hun startpunt ook is. We zijn ons er van bewust dat teams op verschillende posities binnen hun reis kunnen zijn, en we gebruiken onze uitgebreide ervaring en kennis om ze te laten groeien.
Of uw team net gestart is in het basiskamp, stormend en normerend onderweg naar boven, of presterend naar de top, samen bereiken we toppen die vooraf buiten bereik lijken te zijn. Onze formule is een combinatie van teamontwikkelingsmodellen zoals Tuckman en Lencioni, met daarbij een unieke mix van praktische, dynamische en resultaatgerichte oplossingen om uw uitdagingen aan te pakken.
Het fundament voor onze aanpak is het Insights Discovery model. Of het nu gaat om het creëren, verbeteren of uitdagen van een team, we gebruiken ons portfolio van Insights Discovery producten om het leren veilig te maken, als katalysator voor toekomstige ontwikkeling, en om te zorgen dat het geleerde bijblijft.
How to reach 84% User Adoption with a Social Business platform using our PACE methodology. The real story behind the successful implementation at our customer SES as presented during IBM Connect 2017 in San Francisco.
Still on 'Lotus' Notes? What is the next step? Are you enthusiastic about all the new things that IBM Verse can offer? But still on Notes and Domino on-premises and you don't know how to get the new versions and/or if you are forced to the cloud? In this session we help you identify your options and tell you what you need to go for the new options both on-premises as in the cloud. If you decide to move to SmartCloud Notes/Verse we show you the best recipe for you and your users from a governance, user and technical perspective. And as an alternative scenario: what happens when you embrace the new Outlook with Domino support?
Engage 2016 - Running a collaborative businessRoland Driesen
Do you know what your employees need to collaborate effectively? How do you ask the right questions for needs rather than functionality? Do you know the perceived company culture? Your company culture is the start point for your social business journey. Where do you stand now? Where do you need to go? What are the primary focus areas that would work for you? What approach is right for you? Through our specific developed survey held among all employees at your organization you get a better understanding of the perceived company culture and a better way to asses the collaboration need and current status of collaboration practices. From there on we plan your social business journey. We pick one of four specific flavors from Silverside’s 3G adoption approach to set the course that is right for you. We will demonstrate our social business culture test with findings from a customer, representing their company culture as a person, and the path forward to becoming a social business in the adoption approach suited to this culture.
To adapt, or not to adapt - that is the question!Roland Driesen
When building business application you know it will require some changes in the lifecycle of the application. Every year new laws, new insights and/or new business models need to be implemented in less time. How flexible is your solution when it is hard coded, smart coded or built using third party tooling like regular components, Nintex or K2. Roland Driesen will explain how you can make your application more flexibel and adaptive. He will explain the possible choices when to hard code or when to use a workflow engine (or combine) using a decision matrix. André Krijnen will then explain the different available options including the pro's and con's per option and real life scenario's.
Change to the cloud: by psychology pull or technology push?Roland Driesen
With every version the on-premise products offer great new functionality and state of the art technology. After release most IT departments are in doubt: when do we upgrade to this 'latest and greatest' version. Is there budget, when do we plan the downtime and will the end-users 'get it'. Isn't change the only constant factor in life? With cloud offerings you are no longer in control when which function will be released to your end users. In this session Duco Bergsma will explain the pro's and con's of directing the change with on-premises installations versus auto-pilot with cloud deployments from a technical push perspective. Roland Driesen will guide you through the impact of both scenarios on the user acceptance from a psychological pull perspective. Roland and Duco will share their cloud decision matrix to advice when to use cloud or on-premise and how to implement it with maximum user adoption.
Change to the cloud: by psychology pull or technology push?
Social Business: Technology? No, it’s all about Psychology!
1. Social Business
expeditie?
Het platform werkelijk
laten gebruiken!
Social Business: Technology?
No, it’s all about Psychology!
Social Connections - 30/11/2012 - Amsterdam
7. Feeling:
Why a Connections platfom?
Behaviour:
How to embed your platform
Tooling:
Platform, Clients, Integration
Implementation Approach
Full adoption < 10 days
8. Feeling:
Why a Connections platfom?
Behaviour:
How to embed your platform
Tooling:
Platform, Clients, Integration
Implementation Approach
Full adoption < 10 days
20. Feeling
Two main axes
Think
Introvert Extravert
Feel
21. Feeling
Four core disciplines
Think
Structure Action
Introvert Extravert
Support Inspire
Feel
22. Start with why!
What do you really want to achieve?
Focus gradually on 86% of the
population
Select the correct project / system name
Balance between the four disciplines
23. Feeling:
Why a Connections platfom?
Behaviour:
How to embed your platform
Tooling:
Platform, Clients, Integration
Implementation Approach
Full adoption < 10 days
33. Look into your own preferences
Check http://connectingcolours.nl/
Create a team charter
Determine the preferences of your
ambassadors and organization
Maintain the Four Colours Principle
Create a balanced team and software
40. Behaviour
Getting Things Done (GTD)
Input
Trash
Is it actionable? No Ever
Archive
Yes
Project What is my next
action?
41. Behaviour
Getting Things Done (GTD)
Input
Trash
Is it actionable? No Ever
Archive
Yes
Project What is my next
action? Does it take > then 2
minutes?
42. Behaviour
Getting Things Done (GTD)
Input
Trash
Is it actionable? No Ever
Archive
Yes
Project What is my next
action? Does it take > then 2 Yes Do it!
minutes?
43. Behaviour
Getting Things Done (GTD)
Input
Trash
Is it actionable? No Ever
Archive
Yes
Project What is my next
action? Does it take > then 2 Yes Do it!
minutes?
No
Delegate Defer on list
44. Leave no input behind!
Use Getting Things Done on all input
GTD = Collaboration Guidelines
Make it a common language for
collaboration and productivity
45. Feeling:
Why a Connections platfom?
Behaviour:
How to embed your platform
Tooling:
Platform, Clients, Integration
Implementation Approach
Full adoption < 10 days
52. Tooling
Integrate with ERP / HRM
change$ put$
get$
53. Stay on your platform!
IBM Connections or Microsoft SharePoint
Implement all four colours
Integrate Social Business with ERP
54. Feeling:
Why a Connections platfom?
Behaviour:
How to embed your platform
Tooling:
Platform, Clients, Integration
Implementation Approach
Full adoption < 10 days
57. Implementation Approach
Just another next > next > ...
Fase 0 - 3 days
Installation IBM Connections
Installation IBM Tivoli Directory Integrator
Configuration desktop clients
Documentation
61. Implementation Approach
Stage 1: Winning Attention
Communicate the Why
2,5% reach: Innovators > Early adopters
Communication plan
Collaboration guidelines
Launch announcement for 1st pilot wave
group
62. Implementation Approach
Stage 2: Cultivating Concepts
Train on the How
16% reach: Early adopters > Early majority
Classroom training “Getting Things
Done with IBM Collaboration”
Classroom training “What’s new with
IBM Connections”
Distribute GTD e-books
63. Implementation Approach
Stage 3: Enliving Applicability
Show the What
50% reach: Early adopters > Majority
24x7 support channel
Quick Reference Cards
Tip of the week including video link
Advanced training for key users
64. Implementation Approach
Stage 4: Making It Real
On the Job Support
84% reach: Early majority > Late majority
Over the shoulder support
Reference stories / -video
Best Practices Forum
Measure usage & Communicate growth
66. Feeling:
Why a Connections platfom?
Behaviour:
How to embed your platform
Tooling:
Platform, Clients, Integration
Implementation Approach
Full adoption < 10 days
67. Leave your business card and
we will bring you the 3G paper
and the book Start With Why!