TMA World Webinar: Managing Cultural Differences Successfully

Steven Parkinson
sparkinson@tmaworld.com
Tuesday 12th April 2011

Managing cultural
differences successfully
A TMA World e-Class webinar

Why are we here?

Presentation
• Understanding cultural differences and their impact
• The ADAPT framework and case study
• Best practices for succeeding across cultures

Q&A

© Transnational Management Associates Ltd. 2011. All Rights Reserved. 2

ABC law firm

Akiko Morita
New Marketing Manager,
Tokyo office


ABC law firm

Akiko Morita Toshi Odaki
New Marketing Manager, Director, Tokyo office
Tokyo office


ABC law firm

New Marketing Manager, Director, Tokyo office Roppongi Hills
Tokyo office
Mori Tower,Tokyo


The personal ADAPT cycle

Understanding ourselves,
understanding others
Analyze

Making Tune Decide Choosing
adjustments, adaptations
as needed

Assessing Process Apply Making
effectiveness adaptations


The personal ADAPT cycle: Analyze

Analyze

Tune Decide

Process Apply


The personal ADAPT cycle: Competencies

Analyze Curiosity

Perceptiveness


The personal ADAPT cycle: Decide

Analyze

Choosing
Tune Decide
adaptation(s)

Process Apply



Analyze Curiosity

Perceptiveness

Decide Self Awareness

Tolerance for Ambiguity


The TMA Worldprism
RELATING
Cultural Self Awareness Map

REASONING

REGULATING


The personal ADAPT cycle: Apply

Analyze understanding others

Tune Decide Choosing
adaptations

Process Apply Making
adaptations



Analyze Curiosity

Perceptiveness



Apply Confidence

Risk-Taking


Applying the right decision

“The real voyage of discovery consists
not in seeking new landscapes
but in having new eyes.”
Marcel Proust


The personal ADAPT cycle: Process

Analyze
Analyze

Tune Decide Choosing
Decide adaptations

effectiveness Apply adaptations



Analyze Curiosity

Perceptiveness



Apply Confidence

Risk-Taking

Process Mindfulness

Restraint


Cultural differences and self management

STIMULUS FAST RESPONSES
Cultural Stereotyping
Difference
Wrong Assumptions
Hasty Evaluations
Impatience (Hot Buttons)
Anger(Hot Buttons)

SLOWING DOWN CONSIDERED RESPONSES
REACTIONS Individuality Focus
MANAGING Accurate Interpretations
• Feelings Non-judgmental
• Thoughts Patience
• Behaviors Calm


The personal ADAPT cycle: Tune

Analyze

as needed




Analyze Curiosity

Perceptiveness



Apply Confidence

Risk-Taking

Process Mindfulness

Restraint

Tune Flexibility

Resilience


So, what happened?

New Marketing Manager, Director, Tokyo office Roppongi Hills
Tokyo office
Mori Tower,Tokyo


Conclusions

Analyze

as needed



Q&A


Thank you for your participation

Please visit our website
www.tmaworld.com
Get in touch!

Contact us at enquiries@tmaworld.com

or Steven directly at sparkinson@tmaworld.com

TMA World is a leader in developing talent for the global workplace.


TMA World is a leader in developing talent for the
global workplace. Across 50 countries we apply
a blend of experiential workshops and e-learning
methodologies to enable individuals at all levels to
lead and collaborate across distances and difference:
Develop leaders - who possess appropriate global mindsets and competencies
Engage global teams - to collaborate seamlessly and support international growth
Achieve consistency - across cultures, methodologies and management
Harmonize cross-border relationships - both internally and externally
Unify your people - to enable the free flow of ideas and skills globally

To find out more about how we can help you address your learning and development
challenges, please contact us at enquiries@tmaworld.com or visit our website
www.tmaworld.com

London New York San Francisco Hong Kong Singapore Bangalore Moscow


TMA World Publications
Written by Terence Brake, President, TMA World-Americas http://virtualteamwork.blogspot.com

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