This document provides an agenda for a meeting on IBM Lotus Notes and social business. It introduces Vladislav Tatarincev from SIA "CYONE" as the speaker. CYONE is introduced as an IBM Premier Business Partner focused on IBM Lotus, IBM Tivoli, identity management and Citrix technologies. The document discusses IBM Lotus Notes licensing, new features in Notes 9, IBM Traveler, IBM Connections 5.0, and how a Kaizen approach can be implemented using social software to improve employee satisfaction, collaboration and knowledge sharing.

1. IBM Lotus News, Social Business
Vladislav Tatarincev vlaad@cyone.lv
Member of the board
SIA “CYONE”

2. Agenda
• IBM Lotus Notes Jaunumi
• IBM Connections – Vladislavs Tatarincevs (CYONE) ~ 1,5h
vlaad@cyone.lv
• Partraukums
• IBM Verse (Social Mail Next) 1-1,5h
- Dmitry Shpil (IBM) shpil.dmitry@ru.ibm.com
- Andrzej Olsztynski (IBM) Andrzej.Olsztynski@pl.ibm.com

3. Company “CYONE”
CYONE [Saione] – abbreviation from CYber ONE(unit)
• Company founded in - 2006
• Competence area
– IBM Lotus, IBM Tivoli, Identity Management, MDM
– Citrix (Server and workstation virtualization)
– Training (IBM, Citrix)
– IBM Premier Business Partner
– Citrix Silver Advisor Partner

4. • Employee experience in IBM technologies from 1998.
• IBM Premier Business Partner
• Professional team:
- Certified Lotus Domino Administrators (4.x,5.x,6.x,6.5,7.x,8.x,8.5.x,9.0)
- Tivoli Certified Professional (Tivoli Directory Integrator)
- IBM DB2, Oracle DBA
- IBM Certified Instructor (Lotus Domino 6.x, 7.x, 8.x, 8.5)
- Citrix Certified Administrators
- CoAuthored 3 IBM Redbooks.
- Optimizing Domino Administration
- Domino 8.5 Deployment Guide
- Lotus Traveler Deployment Guide

5. Lotus Notes 25 Years!
200 millions customers!!! Lotus Notes encryption – never hacked

6. • Positive tendency in Baltic market
• More clients migrate from to IBM Lotus
• 9% IBM Lotus grows in 2013
• ~Lotus license 500% more cost efficient than
Microsoft (Company 800 users, cluster, sametime)

9. IBM Lotus Notes Licenses
• 1. Express < 1000 users, 1 cluster (2 servers)
No Directory Assistance
No Cluster
Licensed only per User – 156EUR (servers are included at no additional charge)
• 2. Enterprise
• Licensed per Core/CPU + Per User
• 3. CEO Bundle (Communication Enterprise Bundle Offer)
• Unlimited number of servers, clusters
• Per User Employee Price

10. IBM Express License – unlimited functionality, its IBM

11. What is in the Package (bonus)
• IBM Sametime 9 (Entry / Limited Use) – Chat and presence awareness
• IBM Tivoli Directory Integrator – Blue Glue (if source or destination is
Domino)
• IBM Lotus Mobile Connect – VPN client for IBM Lotus Traveler, IBM
iNotes (Server part should be purchased, but still nice bonus)
• IBM Connections Files and Profile
• IBM Traveler (if installed on top of licensed IBM Domino server)
• IBM Global Workbench – Localization software
• IBM Sametime Proxy – Sametime Enable custom systems (Jira, etc))

12. IBM Traveler
• Single app for iOS (Mail, Calendar, ToDo,
OOO, Encryption) – tested now, arriving soon
• Integration with MDM
• One application (integrated with Sametime,
Connections) – small office in your hands

13. New Traveler
Arriving 2015.Jan-Feb
Support for MDM
Powered by Analyics
Fast Search
Search in mail and archive

14. IBM Traveler Support for MDM
• Citrix XenMobile
• IBM Maas 360

15. Workspace is still available

16. 9.0.1 Discover Page

18. Discover Page in Notes 9
Discover Page in Notes 9
• Fully customized
• HTML file
• Company Logos, colours
• Controlled by policies
• We can help you to make customer welcome screen

20. Social networks

21. Every 60 seconds

22. Every organization have this challenge:
1. How to make communication effective between
employees
2. Employees happy with their work
– It is not about the money
– Question of attitude to the work results

23. Information overload -3V
• Volume
• Variety
• Velocity
• 1 from 3 managers makes decision that is bases on unreliable data
• 56% of employees feel overloaded with information
• 60% understand they should process faster, and process information
faster
• 83% want to be better then competitors

24. Japan After WW2

25. Japan in 1980 (after 30 years)

26. • Japan was agriculture country before WW2, best high-
tech in early 70ies, 80ies
• Paid huge contribution after losing war, after 20-30
years became one of the best economies in the world!!!
• They Build Skyscrapers in area of earthquakes
• They live where tsunami is often
• They build airports in Ocean, because no
land

27. Secret of Japan Success
Toyota KaiZen approach
• KaiZen – employee (including management) should
work AND constantly improve process for better result
• Motorolla/GE Six Sigma® (99,99966%)
• 60% of companies who addoptet KaiZen/Six Sigma®
entered Fortune 500 (Top 500 companies of the world)
• ISO 13053-1:2011, ISO 13053-2:2011

28. KAIZEN
KaiZen – Work and personal attitude approach (Implemented by
Toyota after WWII)
• Focus on client – make them happy
• Constant change and innovation
• Accept problems, open way to discuss problems (if no problems
located, futher improvements are not possible)
• Openness – people work together as one (opposite to department,
offices, rooms )
• Engage people – Financial results not most important, people
should like what they do, add value to client
• Horizontal growth – employee experience should be shared and
become company experience

29. KAIZEN
• Self-improvement – employee should define what he is
responsible, what others are responsible, and start with
solving problems he in his area of responsibility
• Information – every employee should be informed what
is happening in company
• Delegation – rotation and cross experience of employees
makes delegation possible, thus helping whole process
• Manage – Make plan, compare plan with result
• Analysis – analyze company facts, make decisions on
trusted information

30. Implementation of KaiZen will result in:
• Keep existing clients
• Get more clients
• More revenue
• More satisfied client
• Satisfied and happy employees

31. • Employee satisfaction tests
AABYHXCSSERYUUER
HYRTEEJKERIUYRREE
• 3 groups
– Named and reviewed
– Unnamed and unreviewed
– Schredered
http://www.ted.com/talks/
dan_ariely_what_makes_us_feel_good_about_our_work?language=en

32. Satisfaction of 3 groups

33. Kaizen again
• Eliminate incidents cause (repeating)
• Implement quality check as soon as possible
(checking does not mean quality)
• Standardization – Method to keep and
improve results

34. Actors Studio of Kevin Spacey
Finds and filters talents via social web
• Filter
• Vote
• Find talents

35. Joseph Gordon-Levitt
• Hollywood actor
• hitRECord story
http://www.hitrecord.org/records/655204
Poem, animation, music made by different
people who collaborated over website

36. • Preparation of merge for two banks (story)
• Development that was done by
programmer, with no feedback for
weeks… (story)
Shared from
http://www.ted.com/talks/dan_ariely_what_makes_us_feel_good_about_our_work.html

37. IBM Redbook residency experience
www.redbooks.ibm.com
Different books about Hardware,software written by
professionals for other professionals
- 8 -12 weeks marathon
- 4-7 people work from different parts of the world,
use Lotus Notes Databases/IBM Connections
- Telco (voice, email, offline work, screen sharing,
recording)

38. Social Network

39. Why Social?
• People overloaded with information
• Employee replacement is 200% of annual salary
• OnBoarding of employee takes 2-4 month, complete onboarding
is finished in 2 years.
• Knowledge in 1 person head is not as effective as group
(improved, shared, tuned)
• Employees need feedback (no feedback->Not Satisfaction, no
satisfaction->less effective and people quit jobs)

40. IBM Connections 5.0

41. HOME

45. Ideation Blog

47. Wiki

48. Wiki 2

49. Wiki 3

50. Wiki 4

51. Activities

52. Jira integration (Domino, Exchange)

53. Search, Search, Search

57. Users can Works on Phones/Tablets

59. Whats new in IBM Connections 5.0
• External Users are for free – Communicate without
borders, collaborate with clients, suppliers. Community is
perfect for agile Project Management
• File Sync (files available across all devices, even offline)
• Media Gallery for Video/Media files
• File Preview (before download)
• Feeds (RSS Feeds can pull information and make Live,
Dinamic page) (Any Notes DB can be RSS Source)
• Wiki as Feed

60. Examples of IBM Connections
• Telco Company with Phone resell network (real story)
• Hospital or health sector (real story)
• Insurance Company (real story)
• Bank (management sharing law changes in different
countries, making investment decisions by Private
Community) – real story
• Any example from audience?

61. How to try Connections?
1a. On Premise installation
1b. Cloud SmartCloud – 90 day demo
2. Limited offer – 1 Year full license IBM Cloud
CYONE has knowledge in Adoption (process of putting business
needs of company on top of IBM Connections functionality)
Files and Profiles available now, in Your Lotus Notes License

62. KAIZEN
KaiZen – Work and personal attitude approach (Implemented by Toyota
after WWII)
• Focus on client – make them happy (Wiki, Communities, Profiles)
• Constant change and innovation (Communities, Blogs, Ideation
Blog)
• Accept problems, open way to discuss problems (if no problems located,
further improvements are not possible) (Forums)
• Openness – people work together as one (opposite to department, offices,
rooms ) – Communities, Profiles, Files, Status Updates
• Engage people – Financial results not most important, people should like
what they do, add value to client (Feedback on what they do )
• Horizontal growth – employee experience should be shared and become
company experience (Blogs, Ideation Blog)

63. KAIZEN
• Self-improvement – employee should define what he is
responsible, what others are responsible, and start with solving
problems he in his area of responsibility(Communities,
Blogs, Status Updates)
• Information – every employee should be informed what is
happening in company – HomePage, Company New
Community
• Delegation – rotation and cross experience of employees makes
delegation possible, thus helping whole process
• Manage – Make plan, compare plan with result (Activites)
• Analysis – analyze company facts, make decisions on trusted
information (Likes, Comments, Ideation Blog)

64. COMPANY WANT TO BE
MORE PRODUCTIVE AND
MORE SUCCESSFUL
IBM CONNECTIONS CAN MAKE
YOUR COMPANY WORK MORE
EFFICIENT IF …

65. Several Banks in LV
Energy Company in Baltics
2 insurance companies in Baltics
1 Telco
Many more commercial
8/10 largest banks use IBM Connections
12 largest Telco using IBM Connections
500 government organizations from G8 countries use IBM Connections

66. Questions?
Thank you