The document discusses IBM Lotus Connections 2.0 and how it can be used to empower employees to be more innovative and execute more quickly through dynamic networks. It provides an overview of the key features of Lotus Connections including profiles, communities, blogs, activities, and more. It also discusses best practices for deploying Lotus Connections, including starting with a pilot program to gain adoption and train users on the new tools and capabilities. The document emphasizes that Lotus Connections is ready for deployment and that successful implementation requires buy-in, proper training of users, and finding influencers to help drive adoption.

1. #6 Church House Conference Centre, Westminster, London 19 th September 2008 Lotus Connections 2.0 and Beyond Neil Burston + Stuart McIntyre + Peter Thomond

3. Me + You = Us + Him + Him

4. IBM Lotus Connections Special Interest Group . . . I.L.C.S.I.G?

5. Why ?

6. W.I.I. F.M What – Lotus Connections 2.0 How – Getting it working Why – What can you do for your organization?

7. New thinking, new language

8. Interaction Buzzword Bingo “ What’s the Connection” Innovation Workshop

9. It’s all about connections . . . “ What’s the connection?”

10. Why do we need Connections?

11. Why . . . #1 - Demographics BB X Y

12. Why . . . #2 – Technology Adoption BB

13. Why . . . #3 – Human nature

14. How to find the right people and information Work environments are more complex Work environments are more disconnected More interactions with unknown people

15. Improve Business Execution and Reuse Best Practices

16. If those are the needs, what’s the solution? Need for Innovation Need for Execution Need to Empower Need to Connect Enterprise social software will be the biggest new workplace technology success story of this decade. 30% of enterprises will openly sponsor internal…social sharing spaces to help employees find others with similar interest, skills, backgrounds and experiences. - Gartner, “ Predicts 2007 – Big Changes Ahead in the High Performance Workplace”, Dec 5, 2006

17. What is Lotus Connections?

18. IBM Lotus® Connections social software Communities Blogs Dogear Activities Profiles Home page Lotus Connections is social software for business that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers , partners and customers .

19. Profiles - Stay In Touch With Your Network

20. Communities - Vibrant Places of interest

21. Blogs - Improving Search and Discovery

22. Dogear - Share and Discover Information

23. Activities - Get Things Done The Way You Work

24. Keep up-to-date through the Homepage

25. Access Lotus Connections from applications you already use IBM WebSphere® Portal Portlet integrates any / all services into portal pages / sites Lotus Connections Services Microsoft Office & Windows Explorer Upload files to Activities, search profiles, create a blog, and make Activity To Do's Extensibility Browser Bookmarklets Feed readers Business card Mashups Mobile REST APIs IBM Lotus Notes Powerful activity sidebar IBM Lotus Quickr Add page to Activities IBM Lotus Sametime Activities and Profiles plug-in

26. Start your search with a person, from Lotus Notes…

27. 27 … or Lotus Sametime…

28. 31 … or from Outlook…

29. … or Microsoft Office ...

30. … or RIM BlackBerry…

31. Bring it all together SharePoint + Portal + Connections Portal integration Connections integration

32. … or your enterprise search solution… 50% of all intranet searches in IBM end in a click on user-tagged content, powered by Dogear .

33. HELP ME WORK MORE EFFICIENTLY AND SHARE BEST PRACTICES

34. 37 Add an email or Notes document to an Activity in Lotus Notes

35. 38 Add Lotus Sametime chat to an activity

36. 39 Add email to an Activity in Microsoft Outlook

37. Add a file to an Activity from Microsoft Windows Explorer

38. Add a website link to an Activity

39. Add a Microsoft Office document to an Activity

40. Then, you can work with your Activity…

41. Activities – Templates

42. Keep up to date with your social Homepage

43. Features Benefits Works with everything

44. Ok, I want one, what do I do?

45. Is it a . . . ?

46. Is it a . . .

47. It’s a set of Web Services

48. Lotus Connections Extensibility Simple Easy to learn – ReST-style HTTP based API with XML, Javascript and HTML formatted output Enables “amateur” as well as professional developers Open Access for all users to functionality, regardless of client or platform Based on Open standards: XML, HTTP, Javascript, Atom feeds Extensible Utilizes Open Standards Used internally by own plugins, mash-ups and partners

49. What are the obstacles?

50. Don’t Be Afraid!

51. Don’t Be Afraid!

52. Don’t Be Afraid! Take a deep breath... Relax... It isn’t as bad as all that!

53. Some recent Lotus Connections projects LC2 Pilot - 50/1,000 users Windows, Domino LDAP, DB2, 2 VMs, All features LC2 Reference Deployment - 32,000 users AIX, AD2003, Oracle, 1 x LPAR++, Profiles/Blogs/Communities (first phase of production deployment) LC2 Pilot - 100/10,000 users Windows, AD2003, DB2, 2 VMs, All features LC2 Pilot - 120/2,000 users Linux, Domino LDAP, DB2, 2 VMs, All features

54. Why add Connections to your Domino environment? “ It's not what work you expect Employee #1234 to accomplish per person-month of work. It's the work you never expected would happen, that suddenly creates new business.”

55. Lotus Connections Operational Topology (high level view) Access Points Browsers Lotus Notes Lotus Sametime WebSphere Portal Microsoft Office Microsoft Outlook RIM BlackBerry Feed readers Other rich clients Lotus Connections Services WAS 6.1.0.13 + IBM HTTP Server 6.1.0.13 on Red Hat Enterprise Linux® Enterprise Server V4.0 on x86-32 Microsoft® Windows® 2003 Server - Standard Microsoft Windows 2003 Server – Enterprise SuSE Linux Enterprise Server 10 IBM AIX® 5.3.0.4 One or more features… Activities Homepage Profiles Dogear Blogs Communities RDBMS DB2 9.1 Fix Pack 2 SQL Server 2005 Oracle 10G 10.2.0.3 Corporate LDAP Directory IBM Tivoli Directory Server 6.0.0.3 or 6.1 Novell eDirectory v8.8 Microsoft Active Directory 2003 SP2 / ADAM Lotus Domino v7.0.2, v8, v8.0.1 Sun Java® System Directory Server v5.2 / v6

56. ‘ Pilot’ Deployment Windows-only, non-LDAP, Wizard-based cut-down install Install in less than an hour All features (Blogs, Communities, etc.) installed on one application server DB2 Express installed on same system Users loaded via text file Only recommended for development/demo Can be migrated to full install Physical/Virtual Machine WebSphere Application Server App ( Blogs ) App ( Communities ) App ( Profiles ) App ( Dogear ) App ( Activites ) App ( HomePage ) IBM HTTP Server DB2 Database

57. Stand-Alone Deployment Single server with full LC2.0 install Simplest form of full deployment/configuration All features (Blogs, Communities, etc.) installed on one application server All features share one common Lotus Connections features configuration file Single admin console for six different application server instances Only recommended for demo / test WebSphere Application Server App ( Activites ) LDAP / AD LDAP Database Physical/Virtual Machine App ( Blogs ) App ( Communities ) App ( Profiles ) App ( Dogear ) App ( HomePage ) IBM HTTP Server DB2 Database TDI

58. A more scalable version: Each feature on a two-node cluster with one shared Deployment Manager

59. More likely infrastructure... You almost certainly have existing LDAP either Domino or Active Directory else is very easy to configure TDI for Profiles integration will be new, but all scripted and relatively simple for LC use. Many will have existing Database and relevant skills DB2, Oracle or MS SQL if not, go with default DB2 install, well documented and easy to maintain ‘ One person to kick’ WebSphere The complex bit! In standalone mode (not ND) is relatively easy to install and configure, particularly on Windows Relevant experience/skills with other Java/J2EE infrastructures will help BUT troubleshooting much more tricky than Domino, and versions very delicate to manage This is where the training $ should go! IBM HTTP Server is ‘just Apache’ Vast majority will already have HTTP skills and probably Apache somewhere in organisation WebSphere plugin may be new, but is well documented and is a ‘setup once’ in most cases

60. Anatomy of a successful pilot Get business level buy-in and active involvement Use a sizable user population ~ 10%+ Extended evaluation period (90 days?) Cross-section of user types - not just IT! Find the influencers, passionates, collaboration hubs etc, and get them involved Train, train, train Give users designated tasks, targets, projects

61. Conclusion Lotus Connections 2.0 is ready for deployment Many, many companies are already doing so It is complex, but not that complex! If your organisation has J2EE/Java skills, get them on-side Pilot within your organisation, but do it properly

62. What are the issues?

63. “ empowers you to be more innovative”

64. What is Innovation? Innovation is a process * Success is judged by whether the output is ‘implementable’, value-generating and actually adopted by the target audience (or indeed anyone else). Thomond 2008 ©, Think, Play, Do Ltd

65. What is Innovation? Innovation is a process with specific tasks and features Thomond 2008 ©, Think, Play, Do Ltd

66. What is Innovation? Innovation is a process that needs the support of the organization Thomond 2008 ©, Think, Play, Do Ltd

67. Types of Innovation: Sustaining and Disruptive Essentially Same Significantly Advanced Essentially Same Significantly Changed Customer’s perception of process, product or services capability Technological capability of new process, product or service Continuous Improvement ‘ Sustaining Innovations’ Commercially Disruptive Technologically Disruptive often STILL sustaining Technologically & Commercially Disruptive e.g. Flat Screen TV e.g. CDs, disk drive technology e.g. Sony Walkman Adapted from Veryzer (1997) Thomond 2008 ©, Think, Play, Do Ltd

68. Types of Innovation: Sustaining & “Low-end” Disruptive Thomond 2008 ©, Think, Play, Do Ltd

69. Types of Innovation: “Sustaining” and “New-Market Disruptive” Potentially Disruptive Business Area of displacement Established Business Area of new wealth / new net growth Thomond 2008 ©, Think, Play, Do Ltd

70. What blocks Innovation? Idea Capture Holistic Innovation Management Innovation Awareness Rapid Customer Feedback Thomond 2008 ©, Think, Play, Do Ltd

71. Dialog - Group discussions

72. Understand what your’e doing Identify goals Run targeted pilot Encourage best practices Define an adoption plan Encourage Evangelists “ Harvest” the innovation and value

73. Overcoming the obstacles

74. Final thoughts + = ?? Your Org

75. Connections places

76. As of November 2007 : 6,753+ registered users 3,192 individual companies 7,695 unique visitors 127,719 pages viewed 4,752 repeat visitors

77. What next? – Some suggestions Connectr #7 at Gurteen Knowledge Café? Standards + Policies People + Places + Things

78. It’s all about connections . . . What’s the connection?

79. Prizes for Connections

80. Questions?

82. Sources & Thanks Luis Benitez & Socialize Me Blog http://www.lbenitez.com/ Stuart McIntyre http://lotusconnectionsblog.com/ Peter Thomond http://thinkplaydo.com/ Heidi Votaw + Suzanne Minassian http://synch.rono.us Connectr http://www.slideshare.net/search/slideshow?q=connectr