Auto Update(AUT) - HCL Notes

Copyright © 2019 HCL Technologies Limited | www.hcltech.comCopyright © 2020 HCL Technologies Limited | www.hcltechsw.com
HCL AUT Overview, Configuration
&
Debugging/Troubleshooting
Speaker
Somnath Mohanty
Product Support Specialist

Copyright © 2019 HCL Technologies Limited | www.hcltech.comCopyright © 2020 HCL Technologies Limited | www.hcltechsw.com
About Us
Speaker - Somnath Mohanty
Product Support Specialist
HCL Software & Digital Solutions
somnath.m@pnp-hcl.com
Organizer - Vinayak Tavargeri
Senior Manager
vtavargeri@pnp-hcl.com
Technical Panelist - Rajendran Jayavel
Senior Technical Architect
Technical Panelist - Shrikant Jamkhandi
Group Technical Specialist
Technical Panelist – Ranjit Rai
Senior Technical Architect

Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
Agenda
3
 HCL AUT Introduction & Overview
 Advantages over Smart Upgrade
 AUT Architecture
 AUT Server & Client Components
 AUT Configuration
 AUT End to End Process
 AUT Debugging/Troubleshooting
 Questions, Answers & Feedback?

HCL AUT Introduction & Overview
4
AUT as a Tool
Control & Flexibility
Reduces customer’s TCO
Robust, maintainable,
reliable and scalable
1
2
3
4
AUT is an on-premises tool used to automate the Client upgrade process and is
introduced since NotesDomino Release 10.0.1
Reduces time, cost and ownership thereby reducing the effort involved in
upgrading Notes client.
Greater administrative control and flexibility over the upgrade process.
AUT is extended from Open source Google Update framework and hence is
robust, maintainable, reliable and scalable.

Advantages over Smart Upgrade
5
• AUT manages privileges transparently, for Smart Upgrade,
one must run different process for user with limited rights
on Operating System.
• For AUT, one doesn’t need separate process or steps for user
with limited rights on OS that means a Notes user without
administrative rights or with UAC enabled can still initiate
Notes updates through AUT service.
• AUT Server side management is simpler.
• As AUT is extended from Open source Google Update
framework , it is more robust, maintainable, reliable and
scalable
• The communication between AUT client and AUT server is
encrypted with SSL Handshake in between them so is quite
secured.

AUT Architecture
6

AUT Server & Notes Client Components
7
• AUT needs Notes & Domino 10.0.1 and above.
• AUT Servers are special purpose Domino servers configured
with :
1. Configuration document and Internet site/SSO documents to
support LTPA
2. Autoupdate uses DAS REST API configured in Internet site doc
, used by the Notes Client Autoupdate service to check for
updates
3. Desktop policy is used to control and enable users for AUT
check and download.
4. AUT Catalog database contains the product catalogs and the
product install (webkits)
• Notes Client has an AUT Client with it which runs as an
independent service on the client OS.

AUT Configuration
8
AUT Specific Configuration Document
AUT Catalog Database (Autcat.nsf)
configuration
AUT Desktop Policy Settings

Creating AUT Specific Configuration Document
9
Admin
Client
Configuration Configuration
AUT Service DNS name should be the FQDN name
of the Domino server
AUT Server should have a valid SSL certificate
(Either a 3rd party SSL certificate or a Self Signed
Certificate)
Internet certificate must be imported to the
Domino Directory.
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Domino
Directory
Server Add
Configuration
Specify the details in the “Client Upgrade” Tab
Specify the AUT server name or Server Group
Name

Creating AUT Specific Configuration Document Contd…
10
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 Choose the Internet certificate which
must have been imported to the domino
directory from the local SSL certificate
being used.
 This is to trust the and prevent users
from trusting the certificate manually
 This configuration wizard automatically
creates:
- Website & WEB SSO document
- AUT catalogue database(autcat.nsf)
 Autcat.nsf can also be created using
AUTCAT.ntf template file.
 Keyring File details should be updated to the AUT
specific Website document .

AUT Catalog Configuration
11
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 AUT catalog has all the information's with
regards to the upgradation versions and the
Installer File Details
 Starting with the “Version path” view click
on “Import manifest” and import the
corresponding manifest.xml file specific to
type of client.
 “Version paths” shows where an upgrade
kit is located for a given client OS, language,
and target version.
 Receive the manifest XML(Standard Notes
Client, Notes All Client and Basic Client) and
installer executable files from HCL.
 “To Version” is automatically written from the manifest xml file. “Upgrade From Version” , “Platform”
needs to Filled in . Installer file is uploaded into the “Contents Of” field.

AUT Catalog Configuration Contd…
12
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 The Files view shows all files stored in the NSF, and associated with Version Paths.
 Deploy Files action, installs all files in the file
systems of every server in AUT group.
They are under the server data directory so
Notes clients can download them efficiently
over HTTP.
 "Version Maps" view gives an ordered list
of version paths.
A New Version Map is needed for every
deployment. It is then mapped to the
Version Path.

AUT Desktop Policy Settings
 New Desktop Settings Policy for AUT to enable
users.
 Can assign specific sets of users through Explicit
Policy or all the users through organization
policy.
 Can make use of existing “Desktop Policy
Settings” as well.
 Control the frequency of updates(minimum is
60 minutes)
 Select the Server Configuration doc.
 Select the AUT Catalog Version Map that
defines the ordered list of product build
updates.
 Enable Automatic Update Tool has to be set
as Yes.
 Both AUT Activation as well as Deactivation
Notification can be left as Default System
dialog or can be have customized message
as well.

Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com 14
STAGE 01
 Domino admin makes the
required AUT
Configuration From server
end
STAGE 03STAGE 02 STAGE 04 STAGE 05
 After above message a
new entry is added in
Notes.ini -
EnableNotesAUT=1 and
AUT policy is imported
into the user profile
($Profile) in local contacts
AUT Desktop Policy Is
Created and the AUT
configuration and Version
Map is linked to it.
AUT End To End Process
 AUT Configuration
Document is Created
 AUT Catalog database is
configured with
appropriate Version
Paths, Files & Versions
maps
 Once the Policy gets
applied, AUT is enabled
and Notes client shows
following message on
launch:
 Notes client reads the
user profile and launches
AUT client
 Notes client starting with
10.0.1.X when installed
on a system it does have
the “Auto Update Service
“running as an
independent OS service:.
 AUT client authenticates
with AUT server using
LTPA token and sends
Update check http
request to AUT server
through XML with the
current version details.
 Current version is stored
in registry in pv field of
key Computer
(e.g.KEY_LOCAL_MACHIN
ESOFTWAREWOW6432
NodeIBMAutoUpdateCl
ients{3E1B33CC-8C2E-
4EED-B6A2-
3BB3EE0ACFF1})
 If new version (say 10.0.1
FP4) is available on AUT
server, AUT server
responds by sending
response back to AUT
client.
 AUT client shows
following message
 When Yes is clicked, then
download starts in the
background and
downloads to the path :
C:Users<username>A
ppDataLocalIBMAuto
UpdateDownload folder.
Post the download is
completed it shows the
below message:
 It is recommended to
close Notes when saying
Yes for the installation to
happen.

AUT Debugging/Troubleshooting
15
 In case of any issues related to AUT what shall I do?
From Notes Client end :
Add these AUT Notes.ini settings
Add DEBUG_AUT_CLIENT=1 to get AUT verbose logging
Add DEBUG_AUT_MGMT=1 to get AUT policy related logging
information
Above parameters captures information in the console.log
 From AUT Domino Server End:
Files/Data needed for investigation:
1. AUT Catalog Database i.e. Autcat.nsf
2. Config only Domino Directory (Policies, Servers, Internet
sites, Certificates etc.)
3. AUT subdirectory under the Domino data directory which
contains AUT related configuration file.
4. Console log from server.
5. For HTTP: "tell http debug thread on”,
TECHNICAL_SUPPORThtthr*.log .

AUT Debugging/Troubleshooting Contd…
16
 Where AUT Client Logs are generated?
C:ProgramDataIBMAutoUpdateLogAutoUpdate.log
 How much load does this put in the Client while it is
running?
No load or performance issue is noticed since the
downloader is a separate process & only interacts with the
Notes client for user authentication
 How long do we expect the download to
take?
Depends on network speeds. The download is supposed
to take place in the background so it shouldn't matter how
long it takes. It's ready when it's ready.

AUTO Upgrade Log Sample (AUT)
17
• In this case the AUT log shows that the AUT client is not able to establish the connection with the AUT server and
points to troubleshoot the issue further with the AUT specific WEB Site & WEB SSO document.

AUTO Upgrade Log Sample (AUT) Contd…
18
• In this case the AUT log shows that the AUT client is not able to fetch information about the current Notes
client versionrelease details from the Registry entries. Thus this needs to troubleshoot the current Notes
client installation instead of troubleshooting the AUT configurations from server end.

19
 What happens if there is not enough disk space available? Is the
User Notified?
Diskspace is checked before the download starts. The user is
notified and also logged in Autoupdate.log. Windows will typically
start complaining about low diskspace when any drive gets low so it
won't be a surprise to the end user.
 Could user just start the upgrade at any point?
Upgrade begins on each Notes launch and/or after a default
interval of 60mins(or as set in server policy)
 Is there a database that logs the success, failure or
cancelation of an AutoUpdate attempt like SmartUpgrade
has?
No, AutoUpdater is a separate process that is product
diagnostic. So it doesn't have the ability to write to a Notes
database
Note: AUT is only supported on Windows System currently and not
on MAC OS.

20
 Where to download XML Manifest File for Domino AUT
Catalog to push out Notes client upgrades for 11.0 and future
releases :
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0074862
 Where to download XML Manifest File for Domino AUT
Catalog to push out Notes client upgrades for 10.0.1 Fix
Packs
69494
 Auto Upgrade (AUT) procedural document.
76503

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References
Using Notes Auto Update
https://help.hcltechsw.com/domino/10.0.1/inst_aut_overview.html
Configuring AUT Servers
https://help.hcltechsw.com/domino/10.0.1/inst_aut_configuring_aut_servers.html
Using the AUT Catalog to upload new Notes versions
https://help.hcltechsw.com/domino/10.0.1/inst_aut_using_the_aut_catalog.html
Use Desktop Settings to enable Notes clients to install updates
https://help.hcltechsw.com/domino/10.0.1/inst_aut_enabling_notes_users_for_automatic_updates.html

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Questions, Answers & Feedback?
Thank You!!!

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Auto Update(AUT) - HCL Notes

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