Wollongong Tours & Travel Agency (WTA) currently uses inefficient manual processes for its supply chain operations. This results in slow communication, high costs, and an inability to meet increasing customer expectations. WTA could improve its operations by 40% by implementing an electronic supply chain management (SCM) system. The tables in the appendix provide additional details on WTA's key players, objectives, visions, opportunities, and current pain points related to its supply chain.