The document is a human resources needs assessment tool used by the Palestinian Ministry of Social Affairs (MoSA) and the European Commission for their Social Protection Reform and Integration Project. The assessment tool collects information from MoSA employees about their job qualifications and needs, training requirements, work environment, performance reviews, motivation factors, and recommendations for organizational development. Employees are asked to provide feedback in several areas, including top professional development priorities, needed competencies, the flow of information, and relationships between staff at different levels. The goal is to identify training opportunities and improvements to better support staff and advance the social protection initiatives of MoSA and the European Commission.

1. Social Protection Reform and Integration Project
Palestinian Ministry of Social Affairs European Commission
Human Resources Need Assessment Tools
1. Employee Profile:
Name: _______________________________ Title: _____________________________
Qualifications: ___________________________ Years in MoSA:___________________
Workstation: _____________________________ Department/Division:______________
2. Do you have specific job description? Yes______ , No_______.
3. Do you have job plan? Yes ________, No _______.
4. Have you attended professional training courses related to your current job?
5. What are the topics? ________________________________________________,
for how long?_________
6. Were the attended courses helpful in performing your duties? Yes___, No____.
7. Please indicate top 5 priorities areas that essential for your professional
development and will help you to perform your job much better.
1.__________________________________________________________________
2.__________________________________________________________________
3.__________________________________________________________________
4.__________________________________________________________________
5.__________________________________________________________________
8. Please indicate top 5 competencies/skills that you personally needed to better
improve your personal development.
1.___________________________________________________________________
2.___________________________________________________________________
3.___________________________________________________________________
4.___________________________________________________________________
5.___________________________________________________________________
9. How do you evaluate the working environment?
Supportive_____, Average _____, Not supportive ______.
10. To What extent the flow of information and communication are smoothly
disseminated from your line manager to you and from you to your subordinate?
Very good_______, Good_______, Poor flow______.
11. Have you ever get promoted within MoSA? Yes____, if yes, indicate your last
job_______________________, if No, please indicate the reason:
_________________________________________________________________
_
12. What type of training courses do you wish to attend to fulfill your identified
professional areas in Q. 7, please prioritize top 3 course you would like to attend:
Prepared by: Khaled Ayesh, Institutional & HR Specialist, 1
EC Contractor: Bernard Brunhes International, France

2. Social Protection Reform and Integration Project
12.1.___________________________________________________________________
Palestinian Ministry of Social Affairs European Commission
_
12.2.___________________________________________________________________
_
12.3.___________________________________________________________________
_
13. What type of training courses do you wish to attend to fulfill your identified personal
skills areas in Q. 8, please prioritize top 3 courses you would like to attend?
13.1.___________________________________________________________________
_
13.2.___________________________________________________________________
_
13.3.___________________________________________________________________
_
14. What is your suggestion to improve the organizational development and staff as well?
14.1.___________________________________________________________________
_
14.2.___________________________________________________________________
_
14.3.___________________________________________________________________
_
15. How do you rate the current performance appraisal practices at MoSA? Good, fair,
bad, not valid, please explain your insight on the applicable performance system
If Good: why?____________________________________________________________
If Fair: why?_____________________________________________________________
If Bad: why?_____________________________________________________________
If not valid: Why?_________________________________________________________
16. What are the factors that motivate you the most for doing excellent job and deliver
high quality services?
16.1.___________________________________________________________________
_
16.2.___________________________________________________________________
_
16.3.___________________________________________________________________
_
17. How do you evaluate the current internal relationships between and amongst staff at
the following levels: (good, neutral, bad)
17.1.Ministry level: the relationship among various directorates: (__________)
17.2.Professional level: the relationship among operational staff: (__________)
17.3.Functional level: the relationship among Ministry and district offices (________)
17.4.Service delivery: the relationship among the front service providers and end
beneficiaries of service recipients (____________).
Prepared by: Khaled Ayesh, Institutional & HR Specialist, 2
EC Contractor: Bernard Brunhes International, France

3. Social Protection Reform and Integration Project
Palestinian Ministry of Social Affairs European Commission
18. Any areas you would like to add to improve yourself personally and professionally
within MoSA settings and within the Social Protection and Integration Programme.
18.1.__________________________________________________________________
18.2.__________________________________________________________________
18.3___________________________________________________________________
Prepared by: Khaled Ayesh, Institutional & HR Specialist, 3
EC Contractor: Bernard Brunhes International, France