Human Resources
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The document discusses the key aspects of human resources (HR) management in Hilton hotels, including recruitment and selection, compensation and benefits, employee retention, turnover, orientation, training and development. It provides details on the various roles in HR departments and the processes for recruitment, selection, compensation, orientation and training. It also summarizes Hilton's values and discusses their development programs. Hilton is a major international hotel chain with thousands of locations worldwide and hundreds of thousands of employees.
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The document outlines the key functions of human resource management including planning, staffing, employee development, and employee maintenance. It discusses how these functions work towards effective utilization of human resources, desirable working relationships, and individual development. Some example functions are human resource planning, job analysis, staffing, orientation, training, performance appraisal, compensation, and benefits. The primary responsibilities of an HR manager are developing knowledge of corporate culture and policies, acting as an internal change agent, keeping communication lines open, identifying HR strategies, and evaluating the impact of HR interventions.
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HR now plays an important role as a business partner that has significant impact on business performance. HR owns change management projects and introduces policies focused on increasing employee performance and satisfaction as well as designing a unique corporate culture. HR business partners work closely with senior leaders to develop an HR agenda that supports organizational aims, and the process of aligning HR with business goals is known as HR business partnering. Qualities of successful HR business partners include self-belief, belief in HR, confidence, relationship building skills, business knowledge, and communicating in business terms.
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- 2. The Contents: What is HR? Recruitment and Selection Wages , salaries and benefits Retaining employees Turnover Orientation Training and development Career Development Employee relations Human Resources in Hilton hotel
- 4. Human Resources HR Assistant /Intern HR Generalist Benefits Analyst Manager, Training and Development Work/Life Coordinator HR Manager Recruiter Recruiting manager
- 5. Recruitment Newspapers Magazines, Brochures, Working with colleges Use external employment agencies
- 6. Selection Application forms, Interviews, Administer test, Medical examination
- 7. Wages, Salaries, and Benefits Benefits: Group insurance (health, dental, vision, life, etc.) Disability income protection, Retirement, Daycare, Sick leave Vacation.
- 8. Retaining Employees Interested, Motivated Engaged with the organizations.
- 9. Turnover Causes of high or low turnover: High turnover unhappy with the work or compensation; it can also indicate unsafe or unhealthy conditions Low turnover satisfied, healthy and safe, salary comfortable workplace
- 10. Orientation An introduction to the job and property Wage concerns Benefits Working conditions Human relations on the job A tour of the property including introduction to all staff A review of fire and safety procedures, conduct regulations, and grievance procedures
- 11. Training and Development Progress within the company.
- 14. Spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and midpriced hotels
- 15. Annual revenues tend to be around
- 21. Values: HOSPITALITY – They are passionate about delivering exceptional guest experiences. INTEGRITY – They do the right thing, all the time. LEADERSHIP – They are leaders in their industry and in their communities. TEAMWORK – They are team players in everything they do. OWNERSHIP – They are the owners of their actions and decisions. NOW – They operate with a sense of urgency and discipline.
- 22. Recruitment electronic applicant tracking With top schools in the world Internet recruiting
- 24. Getting the Interview Sales recruiter 6% employe referal 12% campus recruiting 12% applied online 51% In-person 19%
- 27. Development Programs and Facilities Internship Programs Elevator is Hilton’s award winning, fast track development program Hilton University Graduate Management Development Program