The document discusses the history and development of Crew Resource Management (CRM) training programs in aviation. It describes how CRM originated from studies conducted by NASA in the 1970s that identified human factors like poor communication and decision making as contributing to aviation accidents. The first CRM program was established in 1979 and aimed to improve crew performance and reduce human error through training. CRM has since been adopted widely and has evolved over several generations to encompass additional topics like leadership, situation awareness, and personal limitations. It is now considered one of the major successes of applied psychology in optimizing flight safety.
AirMAXCrew resource management Flight Scheduler ,Reservation System has it all - scheduling, booking, reporting, customer management, and other functions, all operated from a secure, web-based application.
AirMAX Owing to supreme innovation into the digital field, the airline and travel industries have managed to get their share of such vast electronic sophistication and hence there are developed scores of applications which are aimed at a range of modules of typical airline industry. For instance, the efficient and creative programming artists have developed applications pertaining to airline reservation system, crew resource management,aircraft charter quotes,APIS automation,APIS transmitting flexible reservations and inventory management, passenger reservation and so on. Besides, the thoughtful but extremely efficient application designers always keep their systems simple and easy to use even for a person with limited knowledge of internet and software. As a matter of interesting fact, modern application developers also align agent control modules so that the authorized travel agents of the leading airlines will have the access and control over the centralized systems and so a wide range of information could easily be manipulated and updated at times for the common benefit but without affecting the integrity and security of the centralized data repository. for more visit http://www.airmaxsystem.com
Name________________PowerPoint Test Instructions1. Start.docxhallettfaustina
Name________________
PowerPoint Test Instructions
1. Start PowerPoint and open the file Test 1 and save it to your desktop as Your Name PowerPointTest 1.
2. Format the slides using the Facet design theme with a blue varient.
3. Go to slide 3 and change the layout to Two Content.
4. Insert an appropriate graphic relating to computers.
5. Create a 3 pt. picture border around the graphic that is any color that matches the chosen picture.
6. Move and size the graphic to fit on the slide without covering any of the text (you may place it anywhere you like)
7. Insert a slide after slide 3. The title will be Advertising. Insert the following information
Social Media (main bullet)
Facebook (sub-bullet)
Twitter (sub-bullet)
Radio Commercials (main bullet)
Newspapers (main bullet)
Dallas Morning News (sub-bullet)
Local college papers (sub-bullet)
8. At the end of the presentation insert a new slide. The title of the slide will be User Cost
9. Create a table that is 2 columns by 3 rows
10. Add the following information to the table
Basic
Premium
Pay per download
Unlimited downloads
$3.99 each
$19.99
11. Center the text in the top row of the table.
12. Format the table using the table design Light Style 2-Accent 1.
13. On slide 2 create a banner from shapes that includes the words “#1 Provider”. Change the font to Algerian 24 pt.
14. Change the color of the banner to any green color you want.
15. On slide 4 convert the text to SmartArt using Converging Radial style found in the Relationships section. Change the color to Colorful Range- Accent Colors 2 to 3. Change the SmartArt Style to 3-D Cartoon.
16. Go to slide 2 and insert the following in the speaker note area: “List all the areas where we are the number one provider.”
17. Set a random bars transition for all slides.
18. Using the slide master, change the heading on all slides to Castellar 36 pt.
19. On slide 2, 3, and 4 animate the bullets to by flying in from the left side.
20. Add your name as a footer to the slides.
21. Set the timings for each slide to 5 seconds
22. Check your spelling and save the presentation.
23. Save the presentation.
24. Set up the PowerPoint to print the presentation as handouts so it prints 6 slides per sheet. Do a screen shot of the backstage print preview. You can use the Snipping Tool or the PRNTSCRN button. Save the screen shot as Test 1 Print Preview. Submit the files Your Name PowerPoint Test 1 and Test 1 Print Preview in eCampus. Close out of PowerPoint.
Running Head: HUMAN ERROR MANAGEMENT
1
HUMAN ERROR MANAGEMENT
2
Research Manuscript
Course
Professor
Date
Abstract
Commercial aviation has evolved in terms of training to include crew resource management(CRM) – a shift from cockpit training. As such, CRM can be evaluated and validated, its limitations, such as inefficient cross-cultural outlook, are highlighted. An inclusive framework that focuses on human error management to enhance its acceptance in the commercia.
The aviation system is a complex and interrelated network with concern on the airline operations safety. Safety in aviation involves airport conditions, aircraft maintenance, communication with the system operators and route information which aims at avoiding airline hazards on and off flights (Cushing, 1997). The Federal Aviation Regulations is a set of guidelines that are set for airline operations to be safe, enhancing effective air traffic control, effective airline safety measures among other safety procedures. There are also other aviation authorities that monitor commercial and general aviation to improve safety. The industry also depends on statistical research which justifies changes and improvements of the safety features of airlines. Safety in aviation also depends on external factors such as economic and political environments for effective safety measures and therefore the aerospace industry works in alliances and partnerships with other companies and the military aviation for a safe civil aviation practice (Cushing, 1997). Costs of operations, liability insurance covers, meteorological conditions and human errors which are safety related factors in commercial aviation are evaluated and used to develop safe and comfortable aviation practices in commercial aviation. In this paper, the safety guidelines in commercial aviation and the relevant authorities that monitor aviation safety are the significant concern especially in commercial airline companies.
AirMAXCrew resource management Flight Scheduler ,Reservation System has it all - scheduling, booking, reporting, customer management, and other functions, all operated from a secure, web-based application.
AirMAX Owing to supreme innovation into the digital field, the airline and travel industries have managed to get their share of such vast electronic sophistication and hence there are developed scores of applications which are aimed at a range of modules of typical airline industry. For instance, the efficient and creative programming artists have developed applications pertaining to airline reservation system, crew resource management,aircraft charter quotes,APIS automation,APIS transmitting flexible reservations and inventory management, passenger reservation and so on. Besides, the thoughtful but extremely efficient application designers always keep their systems simple and easy to use even for a person with limited knowledge of internet and software. As a matter of interesting fact, modern application developers also align agent control modules so that the authorized travel agents of the leading airlines will have the access and control over the centralized systems and so a wide range of information could easily be manipulated and updated at times for the common benefit but without affecting the integrity and security of the centralized data repository. for more visit http://www.airmaxsystem.com
Name________________PowerPoint Test Instructions1. Start.docxhallettfaustina
Name________________
PowerPoint Test Instructions
1. Start PowerPoint and open the file Test 1 and save it to your desktop as Your Name PowerPointTest 1.
2. Format the slides using the Facet design theme with a blue varient.
3. Go to slide 3 and change the layout to Two Content.
4. Insert an appropriate graphic relating to computers.
5. Create a 3 pt. picture border around the graphic that is any color that matches the chosen picture.
6. Move and size the graphic to fit on the slide without covering any of the text (you may place it anywhere you like)
7. Insert a slide after slide 3. The title will be Advertising. Insert the following information
Social Media (main bullet)
Facebook (sub-bullet)
Twitter (sub-bullet)
Radio Commercials (main bullet)
Newspapers (main bullet)
Dallas Morning News (sub-bullet)
Local college papers (sub-bullet)
8. At the end of the presentation insert a new slide. The title of the slide will be User Cost
9. Create a table that is 2 columns by 3 rows
10. Add the following information to the table
Basic
Premium
Pay per download
Unlimited downloads
$3.99 each
$19.99
11. Center the text in the top row of the table.
12. Format the table using the table design Light Style 2-Accent 1.
13. On slide 2 create a banner from shapes that includes the words “#1 Provider”. Change the font to Algerian 24 pt.
14. Change the color of the banner to any green color you want.
15. On slide 4 convert the text to SmartArt using Converging Radial style found in the Relationships section. Change the color to Colorful Range- Accent Colors 2 to 3. Change the SmartArt Style to 3-D Cartoon.
16. Go to slide 2 and insert the following in the speaker note area: “List all the areas where we are the number one provider.”
17. Set a random bars transition for all slides.
18. Using the slide master, change the heading on all slides to Castellar 36 pt.
19. On slide 2, 3, and 4 animate the bullets to by flying in from the left side.
20. Add your name as a footer to the slides.
21. Set the timings for each slide to 5 seconds
22. Check your spelling and save the presentation.
23. Save the presentation.
24. Set up the PowerPoint to print the presentation as handouts so it prints 6 slides per sheet. Do a screen shot of the backstage print preview. You can use the Snipping Tool or the PRNTSCRN button. Save the screen shot as Test 1 Print Preview. Submit the files Your Name PowerPoint Test 1 and Test 1 Print Preview in eCampus. Close out of PowerPoint.
Running Head: HUMAN ERROR MANAGEMENT
1
HUMAN ERROR MANAGEMENT
2
Research Manuscript
Course
Professor
Date
Abstract
Commercial aviation has evolved in terms of training to include crew resource management(CRM) – a shift from cockpit training. As such, CRM can be evaluated and validated, its limitations, such as inefficient cross-cultural outlook, are highlighted. An inclusive framework that focuses on human error management to enhance its acceptance in the commercia.
The aviation system is a complex and interrelated network with concern on the airline operations safety. Safety in aviation involves airport conditions, aircraft maintenance, communication with the system operators and route information which aims at avoiding airline hazards on and off flights (Cushing, 1997). The Federal Aviation Regulations is a set of guidelines that are set for airline operations to be safe, enhancing effective air traffic control, effective airline safety measures among other safety procedures. There are also other aviation authorities that monitor commercial and general aviation to improve safety. The industry also depends on statistical research which justifies changes and improvements of the safety features of airlines. Safety in aviation also depends on external factors such as economic and political environments for effective safety measures and therefore the aerospace industry works in alliances and partnerships with other companies and the military aviation for a safe civil aviation practice (Cushing, 1997). Costs of operations, liability insurance covers, meteorological conditions and human errors which are safety related factors in commercial aviation are evaluated and used to develop safe and comfortable aviation practices in commercial aviation. In this paper, the safety guidelines in commercial aviation and the relevant authorities that monitor aviation safety are the significant concern especially in commercial airline companies.
Available online at httpdocs.lib.purdue.edujateJournal.docxcelenarouzie
Available online at http://docs.lib.purdue.edu/jate
Journal of Aviation Technology and Engineering 3:2 (2014) 2–13
Crew Resource Management Application in Commercial Aviation
Frank Wagener
Embry-Riddle Aeronautical University
David C. Ison
Embry-Riddle Aeronautical University–Worldwide
Abstract
The purpose of this study was to extend previous examinations of commercial multi-crew airplane accidents and incidents to evaluate
the Crew Resource Management (CRM) application as it relates to error management during the final approach and landing phase of
flight. With data obtained from the Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB), a x2
test of independence was performed to examine if there would be a statistically significant relationship between airline management
practices and CRM-related causes of accidents/incidents. Between 2002 and 2012, 113 accidents and incidents occurred in the researched
segments of flight. In total, 57 (50 percent) accidents/incidents listed a CRM-related casual factor or included a similar commentary within
the analysis section of the investigation report. No statistically significant relationship existed between CRM-related accidents/incidents
About the Authors
Frank Wagener currently works for Aviation Performance
Solution
s LLC (APS), dba APS Emergency Maneuver Training, based at the Phoenix-Mesa
Gateway Airport in Mesa, Arizona. APS offers comprehensive LOC-I solutions via industry-leading, computer-based, on-aircraft, and advanced full-flight
simulator upset recovery and prevention training programs. Wagener spent over 20 years in the German Air Force flying fighter and fighter training aircraft
and retired in 2011. He flew and instructed in Germany, Canada, and the United States. He holds several international pilot certificates including ATP,
CPL, CFI, as well as a 737 type rating. He graduated with honors from the Master’s in Aeronautical Science Program at Embry-Riddle Aeronautical
University. Correspondence concerning this article should be sent to [email protected]
David C. Ison has been involved in the aviation industry for over 27 years, during which he has flown as a flight instructor and for both regional and
major airlines. He has experience in a wide variety of aircraft from general aviation types to heavy transport aircraft. While flying for a major airline, Ison
was assigned to fly missions all over the world in a Lockheed L-1011. Most recently, he flew Boeing 737–800 aircraft throughout North and Central
America. He worked as an associate professor of aviation for 7 years at a small college in Montana. He is currently Discipline Chair–Aeronautics and an
assistant professor of aeronautics for Embry-Riddle Aeronautical University–Worldwide. Ison has conducted extensive research concerning aviation
faculty, plagiarism in dissertations, statistics in aviation research, as well as the participation of women and minorities in aviation. His previo.
The aviation system is a complex and interrelated network with concern on the airline operations safety. Safety in aviation involves airport conditions, aircraft maintenance, communication with the system operators and route information which aims at avoiding airline hazards on and off flights (Cushing, 1997). The Federal Aviation Regulations is a set of guidelines that are set for airline operations to be safe, enhancing effective air traffic control, effective airline safety measures among other safety procedures. There are also other aviation authorities that monitor commercial and general aviation to improve safety. The industry also depends on statistical research which justifies changes and improvements of the safety features of airlines. Safety in aviation also depends on external factors such as economic and political environments for effective safety measures and therefore the aerospace industry works in alliances and partnerships with other companies and the military aviation for a safe civil aviation practice (Cushing, 1997). Costs of operations, liability insurance covers, meteorological conditions and human errors which are safety related factors in commercial aviation are evaluated and used to develop safe and comfortable aviation practices in commercial aviation. In this paper, the safety guidelines in commercial aviation and the relevant authorities that monitor aviation safety are the significant concern especially in commercial airline companies.
Review of the National Culture Influence on Pilot’s DecisionMaking during fli...IOSRJBM
Thisreview paperstudies the influence of the national culture onflying safety in the cockpit. Likewise, the study aims toevaluate the pilot behaviour and response to risk during flight in terms of pilot decisionmaking. According to Helmreich (2000), ―cultural values are so deeply ingrained; it is unlikely that exhortation, edict, or generic training programs can modify them. The challenge is to develop organizational initiatives that congruent with the culture‖. Thus,evaluating the technology-culture interference impact on a pilot’s decision-making performance, within a specific region gives deep understanding of the pilot’s behaviour under the effect of this region national culture. In addition,this appraises the risk tolerance, error management and factors that affect pilot decision-making in regarding to national culture within the region.The expected contribution of this research is to enhance the pilot decision-making performance within the region of North Africa. Moreover, this study will enhances the implementation of Crew Resource Management training program (CRM), in which will support the culture calibration of the CRM tofit the pilot’sneeds within this region. Ultimately, a safe operation of the aircrafts and improvethe aviation marketwithin the region
Select one of the following options to complete this assignment.docxlvernon1
Select one of the following options to complete this assignment:
· health information specialist
Write a 700- to 1,050-word paper that summarizes certifications and continuing education that would be appropriate for a professional role in a hospital or other applicable health care setting.
· Identify a professional organization that would provide professional development opportunities for the role you selected.
· Describe professional development and other opportunities the professional organization would provide to you as a member.
· Explain the importance of being a member in a professional organization.
· Include the link to this organization.
Cite 2 peer-reviewed, scholarly, or similar references to support your assignment.
Format your assignment according to APA guidelines.
Click the Assignment Files tab to submit your assignment.
Materials
· Certifications and Continuing Education in Your Professional Role Grading Criteria
Running head: EVALUATING HUMAN FACTORS IN AVIATION ACCIDENTS 1
EVALUATING HUMAN FACTORS IN AVIATION ACCIDENTS 21
An Evaluation of Accidents Caused by Human factors in Commercial Aviation.
by
Sandro Jose Chiappe
A Research Project Proposal
Submitted to the Worldwide Campus
In Partial Fulfillment of the Requirements
of Course, ASCI 490, The Aeronautical Science Capstone Course
For the Bachelor of Science in Aeronautics Degree
Embry-Riddle Aeronautical University
July 2018
Abstract
The purpose of this project is to evaluate specific accidents in Commercial Aviation history. To evaluate various factors that have culminated in such catastrophes, primarily focusing on human error. Although, there are many unprecedented variables such as natural disasters that may result in devastating accidents, they are not as common as human factors (BASI, 1996). The student will review the details of certain accidents that have been attributed to human factors. One of the accidents for instance, will be Aeroperu, flight 603 that crashed on October 1996 (Skybrary, 1996). Although there were a variety of elements that played into this tragic event, it was primarily attributed to human error. One of the other accidents that will be investigated in the duration of this project is the Colgan crash (Collins). The Colgan crash was a result of multiple components, most notably, the failure of following sterile flight deck procedures by both pilots (Collins). Although it is still under investigation, the Cubana de Aviacion crash of May, 2018 is also suspected to be caused by human errors (Whitefield, 2018). Additionally, the student will evaluate the differences between factors and how they came into play in each of these accidents. In addition to human error, other factors may come into play that may increase the chances of devastation. Factors such as, mechanical, weather, instrumental or environmental (Shapell, 2001). The student will delve in each one of these variables and will determine how each of these factors com.
Week 4 DiscussionCOLLAPSETop of FormOverall Rating· 1· .docxcockekeshia
Week 4 Discussion
COLLAPSE
Top of Form
Overall Rating:
· 1
· 2
· 3
· 4
· 5
· 1
· 2
· 3
· 4
· 5
"Security Monitoring" Please respond to the following:
· Considering your place of employment or your home computing environment, discuss in detail the way in which in-depth (or layered) defense is employed to enhance security in your chosen environment.
· According to the textbook, Intrusion Detection Systems (IDS), which can be categorized as Host IDS (HIDS) and Network IDS (NIDS), is a means of providing real-time monitoring. Compare and contrast HIDS and NIDS, and provide at least one (1) example identifying when one (1) would be more appropriate to use over the other. Provide a rationale to support your chosen example.
Bottom of Form
This syllabus was developed for online learning by Ervin C. Deck Wiscasset
MGMT_408__online_syllabus_0415
MGMT 408
Airport Management
Online Course Syllabus
Credit Hours: 3
Delivery Method: Online (Internet /Canvas)
Required Course Materials
Wells, A. T., & Young, S. Y. (2011). Airport planning & management (6th
ed.). New York, NY: McGraw-Hill.
ISBN: 978-0-0714-1301-5 Hardcover
ISBN: 0-07-143606-5 E-Book
American Psychological Association. (2010). Publication manual of the
American Psychological Association (6th ed.). Washington, DC:
Author.
ISBN: 978-1-4338-0561-5
(APA website: http://www.apastyle.org/manual/index.aspx)
Federal Aviation Administration. (FAA). (current issue). Airport master
plans. (Advisory Circular No. 150/5070-6B). Washington, DC:
Author.
Federal Aviation Administration. (FAA). (current issue). Airport master plans. (Advisory Circular
No. 150/5070-6B). Washington, DC: Author.
Federal Aviation Administration. (FAA) (current issue). Architectural, engineering, and planning
consultant services for airport grant project. (Advisory Circular No. 150/5100-14D).
Washington, DC: Author.
Note, required CFRs and FAA documents are freely available on the FAA Website. Internet
links are provided in the modules where the documents are applicable and in the Resources
content area along with links for supplemental materials related to aviation management.
http://www.apastyle.org/manual/index.aspx
Page 2 of 8
.
Suggested Supplemental Materials
Federal Aviation Administration. (FAA). (current issue). National Environmental Policy Act
(NEPA) Implementing Instructions for Airport Actions. (Order No. 5050.4B). Washington,
DC: Author.
United States Code of Federal Regulations. (CFR). (current issue). Title 49 part 23, Participation
of disadvantaged business enterprise in concessions. Washington, DC: Government
Printing Office.
United States Code of Federal Regulations (CFR). (current issue). Title 49 part 1542: Airport
Security. Washington, DC: Government Printing Office.
Federal Aviation Administration. (FAA). (2009–2013). Report to Congress: National plan of
integrated airports system (NPIAS). Washin.
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
FAA Advanced Qualification Program (AQP) and CRM for Military & .docxlmelaine
FAA Advanced Qualification Program (AQP) and CRM for Military & Single Seat Pilots: Applications in CRM
ASCI 516 Applications in CRM
Module 8 Presentation
Military History of CRM
Military interest in CRM to prevent errors increased when training suggested an enhancement of mission effectiveness was also shown
In the Air Force, CRM was first considered as a way to take advantage of developments in training to update existing training for aircrew coordination
1980’s training programs in the Air Force, Army and Navy were generally referred to as Aircrew Coordination Training (ACT)
2
CRM in the Military
In 1970, civil aviation took the lead in CRM, and the military began implementing this type of training in the early 1980’s
3
Air Carrier and Military Aviation
Commonalities
Navigation
Weather
Controlling aircraft in flight
4
Differences
Purpose of organization
Qualifications of crews
Rank distinctions
Responsibilities of the crews
Labor relations
Miscellaneous factors (ie. Training)
5
Differences - Task
Task environment
Mission tasks
Decision goals
Time elements
Mission Alterations
Equipment
6
Differences - People
Entry level experience of military vs. civilian pilots
Promotion in military often means accepting jobs not related to flying
Motivation
Study of pilots who were both commercial airline and military reserve pilots showed military offers more of the “fun flying” and camaraderie
7
Differences - Organization
Rank and position
Officer/enlisted relations possible inhibitor of assertiveness
Rank reversals considered likely to add tension to cockpit relations
Formality that exits in military cockpit (based on recognition of rank differences) may act as barrier to effective communications
8
Military aircrew are often given duties that may interfere with their flying
safety officer
logistics officer
legal officer
maintenance officer
EEO program oversight
Scheduling
ordering A/C parts
train
investigate accidents
lecture
hold inspections
sit on promotion boards
fill out fitness reports
keep records
counsel subordinates
report to superiors
9
Training
Airlines are in business of transporting people safely – training is make that possible
Military trains for accomplishment of mission
virtually all peacetime flying is training activity
10
Military ACT/CRM Programs
By 1989 the Air Force/Navy/Army had at least one CRM-type program
Most programs are generally stand-alone lecture/discussion sessions, lasting 1-3 days
Videotapes developed for the airlines are often incorporated directly into programs
11
CRM For General Aviation
The Single Pilot
CRM For General Aviation
“No man is an island” and no pilot flies in a protective bubble.
How we interact with every person we come into contact with before and during a flight can significantly affect the outcome of that flight
Learning how to handle yourself and those around you is one of the keys to being a safer pilot
Crew Resourc ...
FAA Advanced Qualification Program (AQP) and CRM for Military & .docxnealwaters20034
FAA Advanced Qualification Program (AQP) and CRM for Military & Single Seat Pilots: Applications in CRM
ASCI 516 Applications in CRM
Module 8 Presentation
Military History of CRM
Military interest in CRM to prevent errors increased when training suggested an enhancement of mission effectiveness was also shown
In the Air Force, CRM was first considered as a way to take advantage of developments in training to update existing training for aircrew coordination
1980’s training programs in the Air Force, Army and Navy were generally referred to as Aircrew Coordination Training (ACT)
2
CRM in the Military
In 1970, civil aviation took the lead in CRM, and the military began implementing this type of training in the early 1980’s
3
Air Carrier and Military Aviation
Commonalities
Navigation
Weather
Controlling aircraft in flight
4
Differences
Purpose of organization
Qualifications of crews
Rank distinctions
Responsibilities of the crews
Labor relations
Miscellaneous factors (ie. Training)
5
Differences - Task
Task environment
Mission tasks
Decision goals
Time elements
Mission Alterations
Equipment
6
Differences - People
Entry level experience of military vs. civilian pilots
Promotion in military often means accepting jobs not related to flying
Motivation
Study of pilots who were both commercial airline and military reserve pilots showed military offers more of the “fun flying” and camaraderie
7
Differences - Organization
Rank and position
Officer/enlisted relations possible inhibitor of assertiveness
Rank reversals considered likely to add tension to cockpit relations
Formality that exits in military cockpit (based on recognition of rank differences) may act as barrier to effective communications
8
Military aircrew are often given duties that may interfere with their flying
safety officer
logistics officer
legal officer
maintenance officer
EEO program oversight
Scheduling
ordering A/C parts
train
investigate accidents
lecture
hold inspections
sit on promotion boards
fill out fitness reports
keep records
counsel subordinates
report to superiors
9
Training
Airlines are in business of transporting people safely – training is make that possible
Military trains for accomplishment of mission
virtually all peacetime flying is training activity
10
Military ACT/CRM Programs
By 1989 the Air Force/Navy/Army had at least one CRM-type program
Most programs are generally stand-alone lecture/discussion sessions, lasting 1-3 days
Videotapes developed for the airlines are often incorporated directly into programs
11
CRM For General Aviation
The Single Pilot
CRM For General Aviation
“No man is an island” and no pilot flies in a protective bubble.
How we interact with every person we come into contact with before and during a flight can significantly affect the outcome of that flight
Learning how to handle yourself and those around you is one of the keys to being a safer pilot
Crew Resourc.
Available online at httpdocs.lib.purdue.edujateJournal.docxcelenarouzie
Available online at http://docs.lib.purdue.edu/jate
Journal of Aviation Technology and Engineering 3:2 (2014) 2–13
Crew Resource Management Application in Commercial Aviation
Frank Wagener
Embry-Riddle Aeronautical University
David C. Ison
Embry-Riddle Aeronautical University–Worldwide
Abstract
The purpose of this study was to extend previous examinations of commercial multi-crew airplane accidents and incidents to evaluate
the Crew Resource Management (CRM) application as it relates to error management during the final approach and landing phase of
flight. With data obtained from the Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB), a x2
test of independence was performed to examine if there would be a statistically significant relationship between airline management
practices and CRM-related causes of accidents/incidents. Between 2002 and 2012, 113 accidents and incidents occurred in the researched
segments of flight. In total, 57 (50 percent) accidents/incidents listed a CRM-related casual factor or included a similar commentary within
the analysis section of the investigation report. No statistically significant relationship existed between CRM-related accidents/incidents
About the Authors
Frank Wagener currently works for Aviation Performance
Solution
s LLC (APS), dba APS Emergency Maneuver Training, based at the Phoenix-Mesa
Gateway Airport in Mesa, Arizona. APS offers comprehensive LOC-I solutions via industry-leading, computer-based, on-aircraft, and advanced full-flight
simulator upset recovery and prevention training programs. Wagener spent over 20 years in the German Air Force flying fighter and fighter training aircraft
and retired in 2011. He flew and instructed in Germany, Canada, and the United States. He holds several international pilot certificates including ATP,
CPL, CFI, as well as a 737 type rating. He graduated with honors from the Master’s in Aeronautical Science Program at Embry-Riddle Aeronautical
University. Correspondence concerning this article should be sent to [email protected]
David C. Ison has been involved in the aviation industry for over 27 years, during which he has flown as a flight instructor and for both regional and
major airlines. He has experience in a wide variety of aircraft from general aviation types to heavy transport aircraft. While flying for a major airline, Ison
was assigned to fly missions all over the world in a Lockheed L-1011. Most recently, he flew Boeing 737–800 aircraft throughout North and Central
America. He worked as an associate professor of aviation for 7 years at a small college in Montana. He is currently Discipline Chair–Aeronautics and an
assistant professor of aeronautics for Embry-Riddle Aeronautical University–Worldwide. Ison has conducted extensive research concerning aviation
faculty, plagiarism in dissertations, statistics in aviation research, as well as the participation of women and minorities in aviation. His previo.
The aviation system is a complex and interrelated network with concern on the airline operations safety. Safety in aviation involves airport conditions, aircraft maintenance, communication with the system operators and route information which aims at avoiding airline hazards on and off flights (Cushing, 1997). The Federal Aviation Regulations is a set of guidelines that are set for airline operations to be safe, enhancing effective air traffic control, effective airline safety measures among other safety procedures. There are also other aviation authorities that monitor commercial and general aviation to improve safety. The industry also depends on statistical research which justifies changes and improvements of the safety features of airlines. Safety in aviation also depends on external factors such as economic and political environments for effective safety measures and therefore the aerospace industry works in alliances and partnerships with other companies and the military aviation for a safe civil aviation practice (Cushing, 1997). Costs of operations, liability insurance covers, meteorological conditions and human errors which are safety related factors in commercial aviation are evaluated and used to develop safe and comfortable aviation practices in commercial aviation. In this paper, the safety guidelines in commercial aviation and the relevant authorities that monitor aviation safety are the significant concern especially in commercial airline companies.
Review of the National Culture Influence on Pilot’s DecisionMaking during fli...IOSRJBM
Thisreview paperstudies the influence of the national culture onflying safety in the cockpit. Likewise, the study aims toevaluate the pilot behaviour and response to risk during flight in terms of pilot decisionmaking. According to Helmreich (2000), ―cultural values are so deeply ingrained; it is unlikely that exhortation, edict, or generic training programs can modify them. The challenge is to develop organizational initiatives that congruent with the culture‖. Thus,evaluating the technology-culture interference impact on a pilot’s decision-making performance, within a specific region gives deep understanding of the pilot’s behaviour under the effect of this region national culture. In addition,this appraises the risk tolerance, error management and factors that affect pilot decision-making in regarding to national culture within the region.The expected contribution of this research is to enhance the pilot decision-making performance within the region of North Africa. Moreover, this study will enhances the implementation of Crew Resource Management training program (CRM), in which will support the culture calibration of the CRM tofit the pilot’sneeds within this region. Ultimately, a safe operation of the aircrafts and improvethe aviation marketwithin the region
Select one of the following options to complete this assignment.docxlvernon1
Select one of the following options to complete this assignment:
· health information specialist
Write a 700- to 1,050-word paper that summarizes certifications and continuing education that would be appropriate for a professional role in a hospital or other applicable health care setting.
· Identify a professional organization that would provide professional development opportunities for the role you selected.
· Describe professional development and other opportunities the professional organization would provide to you as a member.
· Explain the importance of being a member in a professional organization.
· Include the link to this organization.
Cite 2 peer-reviewed, scholarly, or similar references to support your assignment.
Format your assignment according to APA guidelines.
Click the Assignment Files tab to submit your assignment.
Materials
· Certifications and Continuing Education in Your Professional Role Grading Criteria
Running head: EVALUATING HUMAN FACTORS IN AVIATION ACCIDENTS 1
EVALUATING HUMAN FACTORS IN AVIATION ACCIDENTS 21
An Evaluation of Accidents Caused by Human factors in Commercial Aviation.
by
Sandro Jose Chiappe
A Research Project Proposal
Submitted to the Worldwide Campus
In Partial Fulfillment of the Requirements
of Course, ASCI 490, The Aeronautical Science Capstone Course
For the Bachelor of Science in Aeronautics Degree
Embry-Riddle Aeronautical University
July 2018
Abstract
The purpose of this project is to evaluate specific accidents in Commercial Aviation history. To evaluate various factors that have culminated in such catastrophes, primarily focusing on human error. Although, there are many unprecedented variables such as natural disasters that may result in devastating accidents, they are not as common as human factors (BASI, 1996). The student will review the details of certain accidents that have been attributed to human factors. One of the accidents for instance, will be Aeroperu, flight 603 that crashed on October 1996 (Skybrary, 1996). Although there were a variety of elements that played into this tragic event, it was primarily attributed to human error. One of the other accidents that will be investigated in the duration of this project is the Colgan crash (Collins). The Colgan crash was a result of multiple components, most notably, the failure of following sterile flight deck procedures by both pilots (Collins). Although it is still under investigation, the Cubana de Aviacion crash of May, 2018 is also suspected to be caused by human errors (Whitefield, 2018). Additionally, the student will evaluate the differences between factors and how they came into play in each of these accidents. In addition to human error, other factors may come into play that may increase the chances of devastation. Factors such as, mechanical, weather, instrumental or environmental (Shapell, 2001). The student will delve in each one of these variables and will determine how each of these factors com.
Week 4 DiscussionCOLLAPSETop of FormOverall Rating· 1· .docxcockekeshia
Week 4 Discussion
COLLAPSE
Top of Form
Overall Rating:
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"Security Monitoring" Please respond to the following:
· Considering your place of employment or your home computing environment, discuss in detail the way in which in-depth (or layered) defense is employed to enhance security in your chosen environment.
· According to the textbook, Intrusion Detection Systems (IDS), which can be categorized as Host IDS (HIDS) and Network IDS (NIDS), is a means of providing real-time monitoring. Compare and contrast HIDS and NIDS, and provide at least one (1) example identifying when one (1) would be more appropriate to use over the other. Provide a rationale to support your chosen example.
Bottom of Form
This syllabus was developed for online learning by Ervin C. Deck Wiscasset
MGMT_408__online_syllabus_0415
MGMT 408
Airport Management
Online Course Syllabus
Credit Hours: 3
Delivery Method: Online (Internet /Canvas)
Required Course Materials
Wells, A. T., & Young, S. Y. (2011). Airport planning & management (6th
ed.). New York, NY: McGraw-Hill.
ISBN: 978-0-0714-1301-5 Hardcover
ISBN: 0-07-143606-5 E-Book
American Psychological Association. (2010). Publication manual of the
American Psychological Association (6th ed.). Washington, DC:
Author.
ISBN: 978-1-4338-0561-5
(APA website: http://www.apastyle.org/manual/index.aspx)
Federal Aviation Administration. (FAA). (current issue). Airport master
plans. (Advisory Circular No. 150/5070-6B). Washington, DC:
Author.
Federal Aviation Administration. (FAA). (current issue). Airport master plans. (Advisory Circular
No. 150/5070-6B). Washington, DC: Author.
Federal Aviation Administration. (FAA) (current issue). Architectural, engineering, and planning
consultant services for airport grant project. (Advisory Circular No. 150/5100-14D).
Washington, DC: Author.
Note, required CFRs and FAA documents are freely available on the FAA Website. Internet
links are provided in the modules where the documents are applicable and in the Resources
content area along with links for supplemental materials related to aviation management.
http://www.apastyle.org/manual/index.aspx
Page 2 of 8
.
Suggested Supplemental Materials
Federal Aviation Administration. (FAA). (current issue). National Environmental Policy Act
(NEPA) Implementing Instructions for Airport Actions. (Order No. 5050.4B). Washington,
DC: Author.
United States Code of Federal Regulations. (CFR). (current issue). Title 49 part 23, Participation
of disadvantaged business enterprise in concessions. Washington, DC: Government
Printing Office.
United States Code of Federal Regulations (CFR). (current issue). Title 49 part 1542: Airport
Security. Washington, DC: Government Printing Office.
Federal Aviation Administration. (FAA). (2009–2013). Report to Congress: National plan of
integrated airports system (NPIAS). Washin.
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
FAA Advanced Qualification Program (AQP) and CRM for Military & .docxlmelaine
FAA Advanced Qualification Program (AQP) and CRM for Military & Single Seat Pilots: Applications in CRM
ASCI 516 Applications in CRM
Module 8 Presentation
Military History of CRM
Military interest in CRM to prevent errors increased when training suggested an enhancement of mission effectiveness was also shown
In the Air Force, CRM was first considered as a way to take advantage of developments in training to update existing training for aircrew coordination
1980’s training programs in the Air Force, Army and Navy were generally referred to as Aircrew Coordination Training (ACT)
2
CRM in the Military
In 1970, civil aviation took the lead in CRM, and the military began implementing this type of training in the early 1980’s
3
Air Carrier and Military Aviation
Commonalities
Navigation
Weather
Controlling aircraft in flight
4
Differences
Purpose of organization
Qualifications of crews
Rank distinctions
Responsibilities of the crews
Labor relations
Miscellaneous factors (ie. Training)
5
Differences - Task
Task environment
Mission tasks
Decision goals
Time elements
Mission Alterations
Equipment
6
Differences - People
Entry level experience of military vs. civilian pilots
Promotion in military often means accepting jobs not related to flying
Motivation
Study of pilots who were both commercial airline and military reserve pilots showed military offers more of the “fun flying” and camaraderie
7
Differences - Organization
Rank and position
Officer/enlisted relations possible inhibitor of assertiveness
Rank reversals considered likely to add tension to cockpit relations
Formality that exits in military cockpit (based on recognition of rank differences) may act as barrier to effective communications
8
Military aircrew are often given duties that may interfere with their flying
safety officer
logistics officer
legal officer
maintenance officer
EEO program oversight
Scheduling
ordering A/C parts
train
investigate accidents
lecture
hold inspections
sit on promotion boards
fill out fitness reports
keep records
counsel subordinates
report to superiors
9
Training
Airlines are in business of transporting people safely – training is make that possible
Military trains for accomplishment of mission
virtually all peacetime flying is training activity
10
Military ACT/CRM Programs
By 1989 the Air Force/Navy/Army had at least one CRM-type program
Most programs are generally stand-alone lecture/discussion sessions, lasting 1-3 days
Videotapes developed for the airlines are often incorporated directly into programs
11
CRM For General Aviation
The Single Pilot
CRM For General Aviation
“No man is an island” and no pilot flies in a protective bubble.
How we interact with every person we come into contact with before and during a flight can significantly affect the outcome of that flight
Learning how to handle yourself and those around you is one of the keys to being a safer pilot
Crew Resourc ...
FAA Advanced Qualification Program (AQP) and CRM for Military & .docxnealwaters20034
FAA Advanced Qualification Program (AQP) and CRM for Military & Single Seat Pilots: Applications in CRM
ASCI 516 Applications in CRM
Module 8 Presentation
Military History of CRM
Military interest in CRM to prevent errors increased when training suggested an enhancement of mission effectiveness was also shown
In the Air Force, CRM was first considered as a way to take advantage of developments in training to update existing training for aircrew coordination
1980’s training programs in the Air Force, Army and Navy were generally referred to as Aircrew Coordination Training (ACT)
2
CRM in the Military
In 1970, civil aviation took the lead in CRM, and the military began implementing this type of training in the early 1980’s
3
Air Carrier and Military Aviation
Commonalities
Navigation
Weather
Controlling aircraft in flight
4
Differences
Purpose of organization
Qualifications of crews
Rank distinctions
Responsibilities of the crews
Labor relations
Miscellaneous factors (ie. Training)
5
Differences - Task
Task environment
Mission tasks
Decision goals
Time elements
Mission Alterations
Equipment
6
Differences - People
Entry level experience of military vs. civilian pilots
Promotion in military often means accepting jobs not related to flying
Motivation
Study of pilots who were both commercial airline and military reserve pilots showed military offers more of the “fun flying” and camaraderie
7
Differences - Organization
Rank and position
Officer/enlisted relations possible inhibitor of assertiveness
Rank reversals considered likely to add tension to cockpit relations
Formality that exits in military cockpit (based on recognition of rank differences) may act as barrier to effective communications
8
Military aircrew are often given duties that may interfere with their flying
safety officer
logistics officer
legal officer
maintenance officer
EEO program oversight
Scheduling
ordering A/C parts
train
investigate accidents
lecture
hold inspections
sit on promotion boards
fill out fitness reports
keep records
counsel subordinates
report to superiors
9
Training
Airlines are in business of transporting people safely – training is make that possible
Military trains for accomplishment of mission
virtually all peacetime flying is training activity
10
Military ACT/CRM Programs
By 1989 the Air Force/Navy/Army had at least one CRM-type program
Most programs are generally stand-alone lecture/discussion sessions, lasting 1-3 days
Videotapes developed for the airlines are often incorporated directly into programs
11
CRM For General Aviation
The Single Pilot
CRM For General Aviation
“No man is an island” and no pilot flies in a protective bubble.
How we interact with every person we come into contact with before and during a flight can significantly affect the outcome of that flight
Learning how to handle yourself and those around you is one of the keys to being a safer pilot
Crew Resourc.
This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
The Impact of Artificial Intelligence on Modern Society.pdfssuser3e63fc
Just a game Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?
1. viation has become one of the basic pillars on which social
life and economic activity are based, and psychology has
contributed significantly to this development. Applied
psychology appeared in response to the demands of the great
social and technological change that took place in the last decades
of the 19th century and the beginning of the 20th century (Sáiz &
Sáiz, 2012), and aviation became one of the most interesting fields
of application of psychological science to questions of a practical
nature (Dockeray & Isaacs, 1921).
World War I was the trigger that prompted the introduction of
psychology in the world of aviation, initially focusing on the
search for the characteristics that the “ideal” aviator should have
(Muñoz-Marrón, in progress). This initial stage was
characterized by the development of psychological tests and
examinations of aptitude (Baumgarten, 1957) and personality,
the objective of which was to understand which specific qualities
pilots should possess (Sáiz & Sáiz, 2012). These early studies
and works mixed aspects that were closer to physiology with
those of a purely psychological scope.
The period between the wars was characterized by a decrease
in the interest of researchers in the application of psychological
science to the armed forces, and in particular to the air force,
when the urgency in the need for selecting pilots disappeared.
In the psychological field, World War II brought progress in
the study of the selection and training of aviators, caused by
their increasingly difficult adaptation to more complex and fast
machines (Alonso, 1997). Training evaluations were introduced
and a progression was observed from the approach of more
cognitive and motor aspects to others of a motivational nature.
Once the fighting was over, the objective of the research
changed radically, moving from a specifically wartime
environment to one in which civilian research prevailed. As a
result, in 1949 the leading airlines began to hire the first
psychologists (Alonso, 1997).
At the end of the seventies an event took place that would
radically change the relationship between psychological
science and aviation (Muñoz-Marrón, in progress). As will be
described later, in a meeting sponsored by the National
Aeronautics and Space Administration of the United States
(NASA), the concept of Cockpit Resource Management (CRM)
appeared as a training program for air crews, which after
several stages of development has reached the current crew
resource management (Helmreich, Merritt, & Wilhelm, 1999).
CRM was a new form of teamwork for air crews and basically
referred to the optimal management of available resources in
terms of aircraft technology, flight crew, passenger cabin, air
traffic control, navigation aids, etc. (Turner, 1995).
HUMAN FACTORS IN AVIATION:
CRM (CREW RESOURCE MANAGEMENT)
Daniel Muñoz-Marrón
Piloto del Ejército del Aire (Ministerio de Defensa). Psicólogo Especialista en Psicología Clínica
Uno de los campos aplicados a los que más ha contribuido la ciencia psicológica es, sin lugar a dudas, el de la aviación. El
análisis y estudio de los factores humanos constituye actualmente uno de los puntos fuertes en el sector aeronáutico de cara a
la reducción de los accidentes aéreos. Desde su aparición en 1979, los programas de Gestión de Recursos de la Tripulación
(CRM) han sido una de las herramientas que con mayor éxito han gestionado el denominado “error humano”. El presente
artículo realiza un breve recorrido por la historia de estos programas globales de entrenamiento que suponen uno de los
grandes logros de la Psicología Aplicada.
Palabras clave: Gestión de Recursos de la Tripulación (CRM), Entrenamiento de vuelo, Factores humanos, Psicología de la
Aviación, Seguridad Aérea.
Without a doubt, aviation is one of the applied fields to which psychological science has most contributed. The analysis and
study of human factors is currently one of the strong points in the aeronautical sector in reducing accidents in aviation. Since
their appearance in 1979, crew resource management (CRM) programs have been one of the most successful tools for dealing
with what is known as “human error”. This paper gives a brief tour through the history of these global training programs that
represent one of the great achievements of applied psychology.
Key words: Crew resource management (CRM), Flight training, Human factors, Aviation psychology, Aviation safety.
Received: 12 enero 2018 - Accepted: 8 junio 2018
Correspondence: Daniel Muñoz-Marrón. Piloto del Ejército del
Aire (Ministerio de Defensa).Psicólogo Especialista en Psicolo-
gía Clínica. 43 Grupo de Fuerzas Aéreas. Base Aérea de Torre-
jón. Autovía A2 s/n. 28850 Torrejón de Ardoz. Madrid. España.
E-mail: dmunma1@ea.mde.es
A r t i c l e s
Papeles del Psicólogo / Psychologist Papers, 2018. Vol. 39(3), pp. 191-199
https://doi.org/10.23923/pap.psicol2018.2870
http://www.papelesdelpsicologo.es
http://www.psychologistpapers.com
A
191
2. WHAT IS CRM?
Designed to reduce the mistakes and increase the effectiveness
of air crews (Wiener, Kanki, & Helmreich, 1993), CRM can be
defined as the optimal use, by an air crew, of all available
resources (information, material equipment and human
resources) for the achievement of safe and efficient flight
operations (Lauber, 1984). It encompasses a set of behaviors
and strategies that the flight crew possesses and has to follow
(Helmreich & Foushee, 1993), for the sake of safety, and
constitutes the formal recognition by the aeronautical sector of
the importance of the study of human factors in the optimization
of air operations and flight safety.
Used in both commercial and military aviation, CRM is actually
a global program of preparation and training in management
skills and abilities, evidence-based, and designed to improve
communication, decision making and adaptation among team
members in critical situations (Salas, Burke, Bowers, & Wilson,
2001; Shuffler, DiazGranados, & Salas, 2011); a tool to
combat accidents in which deficient teamwork in the cockpit
could be a precipitating factor (Salas, Wilson, & Edens, 2009).
The objective of the program is to combine technical and human
skills in order to achieve safer and more efficient air operations
(Federal Aviation Administration [FAA], 2012).
It is a method created to optimize performance by reducing the
effect of human error through the use of all resources to solve
problems, including people, technology and processes
(Marshall, 2010). In a more detailed way, Marshall himself
(2010) based his definition of the program on three
fundamental pillars that we summarize below:
4 A systems approach to security, which emphasizes the inher-
ent nature of error, promoting a non-punitive culture and fo-
cusing on specific and standardized work procedures.
4 A comprehensive system based on practice and operationally
aimed at the proactive application of human factors in order
to improve team performance.
4 A system characterized by: (1) defining the crew as a whole,
rather than the individual, as a standard training unit; (2) fo-
cusing on how the attitudes of crew members and their be-
haviors affect safety; (3) employing a methodology of active
and practical training, based on participation and mutual
learning; (4) including leadership techniques, work skills and
team management; (5) promoting the creation of participato-
ry work teams, preserving authority and the chain of com-
mand; and, (6) providing individuals and teams the
opportunity to review and analyze their own performance
and introduce the appropriate improvements.
CRM programs emphasize the nature of error in that they
recognize that to err is inherent in human behavior. In order to
reduce errors as much as possible, clearly defined work
procedures are created, while crews are provided with methods
to freely report the errors committed, without these being
accompanied by a sanction. These communications help to
develop a proactive performance improvement system, in that
the aim is to create “barriers to error” before they occur. Taking
the team as a unit of action, and through the use of a practical
methodology, based on active participation and mutual
learning, the program seeks to modify attitudes and establish
real work teams in which, without damaging the chain of
command, the participants can analyze their own performance
and introduce the relevant improvements in order to optimize
performance and achieve safer flight operations.
Training programs in CRM are, in short, a fundamental tool
created to improve the performance of a team with the aim of
reducing the effect of what is known as “human error” and
optimizing execution through the use of all available resources.
The appearance of CRM was a key milestone in the
psychology-aviation relationship and it brought about a radical
change in the study of aviation security, thanks to which
psychological science has become an essential pillar in the
search for flight safety and an ally of the aviation industry in the
development of training programs aimed at reducing human
error and increasing the effectiveness of flight crews.
For this reason, CRM is one of the success stories of modern
psychology and cognitive engineering (Cooke & Durso, 2007)
and an essential prevention tool in the current world of aviation
(Maurino, 1999), created within the world of psychology. CRM
strategies are currently used with the aim of improving safety,
reducing human error and providing crews with the necessary
training to enable them to make use of all of the resources at
their disposal (Salas & Cannon-Bowers, 2001).
Currently, CRM programs include different modules that
address key concepts based on a design that includes three
major areas of work: Command (direction, communication
processes and decision making), leadership (management, work
climate and team organization) and resource management
(management of resources, workload and situation analysis).
Introductory CRM courses, which are carried out by the
different airlines and the air force units of the Armed
Forces, generally last between two and five days, and are
run by psychologists and pilots who work together in their
development. Teaching methods include lectures, practical
exercises, role playing, case studies and accident
recreation videos (O’Connor & Flin, 2003), among other
work techniques. Although there is no standardized
methodology for their development (Salas, Fowlkes, Scout,
Milanovich, & Prince, 1999), the courses usually address
topics such as teamwork, leadership, situational
awareness, decision making, communication and personal
limitations (Flin & Martin, 2001), although there is
significant variability in this respect, mainly due to the fact
that their design is adapted to the needs of the air operator
that carries them out.
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3. THE ORIGIN OF CRM
A series of accidents that occurred in aviation in the 1970s
(Helmreich et al., 1999), as well as the high incidence of cases
in which such disasters were due to human error, led to the
implementation of CRM training programs. NASA, already a
pioneer in the study of human factors in aeronautics and
astronautics, began its program on human factors for aviation
safety in 1973 (Marshall, 2010). From its Ames Research
Center (Moffett Field, CA) the researchers, Charles K. Billings
and John K. Lauber, together with the test pilot, George E.
Cooper, began to investigate by directly questioning the pilots
who had been involved in an accident, with the aim of obtaining
detailed information on their version of events. The objective
was to develop a research program aimed at analyzing the
human errors that could be behind the accidents and to identify
the factors that were present in what are known as accidents due
to “pilot error” (Alkov, 1989).
This program of interviews led to the creation of NASA’s
Aviation Safety Reporting System (ASRS) (Alkov, 1989;
Amézcua González, Lareo, & Amézcua Pacheco, 2001). From
their testimonies, the pilots made it clear that the training
programs did not cover the needs that arose during the flight.
What is really significant, as far as psychology is concerned, is
that this complaint did not refer to flight training techniques, but
fundamentally to aspects directly related to human behavior,
with special emphasis on decision making, leadership and
interpersonal communication. The researchers found that to be
a good pilot it was not enough to have good dexterity at the
controls of an aircraft. Ruffel-Smith analyzed the behavior of
different crews in a flight simulator, in both routine and
emergency situations, and showed that the better the crew’s use
of resources and the more efficient the communication between
its members, the better the performance (Ruffel-Smith, 1979).
The conclusions of various investigations enabled the
identification of a number of indications for the subsequent
creation of what we know today as training in CRM.
HISTORICAL IMPORTANCE AND DEVELOPMENT OF CRM
Training in CRM, with the variants that it has presented over
time, originated in June 1979 (FAA, 2012; Helmreich et al.,
1999; Marshall, 2010; McKeel, 2012), specifically in a meeting
conducted under the sponsorship of NASA (Alkov, 1989) and
entitled Resource Management on the Flight Deck (Cooper,
White, & Lauber, 1980; Helmreich, 2006). This event was
organized –in part, because of the accident suffered by United
Airlines flight 173 in December 1978– by the United States
National Transportation Safety Board (NTSB). The accident was
attributed mainly to an error made by the aircraft commander
in failing to comply with the instructions of his crew, as well as
the lack of assertiveness on the part of the latter (NTSB, 1978).
The accident is a clear example of poor management of human
resources in the flight deck and terrible teamwork in a situation
of system failure of the aircraft, caused primarily by the use of
an authoritarian leadership style by the commander of the
aircraft.
During this meeting, NASA presented the results of the
investigation that it had conducted into the causes underlying
the accidents in air transport. These results included the
identification of the aspects of human error present in most air
accidents, such as failures in interpersonal communication or
errors in decision making and leadership management. It was
at that time when the term CRM was coined to define the
training program aimed at reducing pilot error based on an
improved use of human resources in the flight deck.
Initially, the abbreviation CRM referred to Cockpit Resource
Management, but shortly afterwards (at the end of the eighties)
it was changed to stand for Crew Resource Management,
substituting the term cockpit for that of crew and moving the
focus of attention from the pilot as an individual element to that
of the crew as a group element or work team.
In the early eighties, research on the causes of aviation
accidents enabled the introduction of structured training
programs in CRM in civil aviation (Helmreich, 2006). In January
1981, the company United Airlines created the first specific
training program in CRM (Helmreich et al., 1999). Later KLM
followed suit in Europe as did Ansett in Australia (Helmreich,
2006). Since then, the most important airlines, the Air Force, the
Army, the Navy and the Coast Guard of the USA have
developed and used CRM programs, albeit in some cases under
another name (Alkov, 1989). These training programs have
continued to spread, first in the USA and later throughout the
world, while their use has been generalized to other work areas,
both ones belonging to aviation, such as maintenance (Taylor &
Thomas, 2003) or air traffic control, and ones in other fields,
such as medicine (Gordon, Mendenhall, & O’Connor, 2013),
surgery (Helmreich, 2006), oil platforms (O’Connor & Flin,
2003), the rail sector (Sebastián, 2002, 2009), the submarine
force (Acuña, 2013) or that of military divers (O’Connor &
Muller, 2006).
The process followed by CRM has undergone an evolution that
has seen it pass through different stages each with their own
characteristics. Following Helmreich (2006) and Marshall
(2010), we can distinguish six major stages in the development
of CRM training programs, each one based on the successes
and lessons learned from the previous one. We summarize
below the most significant psychological aspects that are
contemplated in each stage, reflecting in each case the ideas of
the cited authors.
First generation: Cockpit Resource Management
The program initiated by United Airlines in 1981 (Helmreich et
al., 1999) was called Command-Leadership-Resource
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4. Management (CLR) (Helmreich, 2006). It consisted of a series of
seminars during which the participants analyzed their own
management styles. Contributions made for NASA were used
by Blake and Mouton, pioneers in management consulting,
whose work acquired relevance in the field of work and
organizational psychology, to the point that their theory, known
as the managerial grid (Blake & Mouton, 1964, 1985) appears
in any self-respecting manual. The managerial grid consists of a
numerical matrix to identify the different styles of leadership,
depending on the two dimensions that are considered
fundamental: the interest in people and the interest in production
or results. The theory of these authors considers that the optimal
management style harmoniously combines concern for people
and for results, following on from the then famous Theory Y, by
McGregor (1960), a key work of organizational psychology.
Soon other airlines carried out similar programs focused on
modifying the styles diagnosed as erroneous and correcting
deficiencies associated with individual behaviors, such as
excessive authority shown by aircraft commanders over the rest
of the crew, or lack of assertiveness demonstrated by pilots with
less experience compared to the authoritarian behavior of their
commanders.
Reactions to these first generation programs were reasonably
positive (Helmreich, 2006), although some pilots showed some
reluctance to them, accusing them of trying to manipulate their
personalities (Helmreich et al., 1999) and fundamentally
showing some potential fear of losing control of the cockpits due
to the interference of other external professionals, mainly
psychologists, until then completely outside the field of aviation.
Second generation: Crew Resource Management
In May 1986, NASA, who had been involved in the
development of CRM since its inception, organized a meeting
for the aeronautical industry (Helmreich, 2006; Orlady &
Foushee, 1987), which became the ideal place for the
communication and subsequent analysis of the results obtained
by the air operators in their first approaches to CRM. The
conclusions indicated the modification of the CRM programs,
such that they should cease to be an isolated element in the
training of the crews to become an essential component of a
more complex training program. This new program, carried out
periodically, would combine theoretical training with practical
sessions in the flight simulator, called LOFT (Line Oriented Flight
Training) (Helmreich et al., 1999), in which training would be
given in the interpersonal skills addressed in the classroom.
The programs of this second generation incorporate the
practical application of various concepts to the work dynamics
that occur among the crew components, such as cockpit group
dynamics, mainly oriented towards the work of the crew as a
team, and training in decision-making strategies or how to
break the chain of error. The concepts dealt with previously now
became more operational, thus bringing the training closer to
real air operations. Thanks, in part, to the latter, the acceptance
of these programs by the crews was greater than that of the first
generation programs, eliminating a large part of the resistance
that the crews displayed towards the intervention of psychology
in their training.
Third generation: CRM training programs extend their reach
CRM programs reached such relevance that their use began to
extend unceasingly. CRM began to take into account the systems
used in aviation (Salas et al., 2001) and its design began to
incorporate characteristics of the air sector, which produced a
breakthrough in the specific training of flight crews, while also
overcoming one of the most significant criticisms of the models
of previous generations. Efforts were now focused on the
integration of CRM with technical training, paying special
attention to the specific skills and behaviors that crews could
perform during the development of any real flight in order to
achieve a more efficient execution.
During these years, the aeronautical industry evolved at a
rapid pace, substantially improving aircraft design, while the
reliability of airplanes was also increasing (Alkov, 1989). The
aircraft cockpits underwent major modernizations with the
inclusion of increasingly safe and complex systems, so the need
to achieve the correct matching of crews to the new cockpits
became essential. For this reason, many airlines begin to include
CRM modules designed specifically for the correct use of the
different elements of the cockpits in their modern planes. The
training programs also began to go into more depth in other
aspects, such as the identification and assessment of critical
elements in human factors or the analysis of the aspects of the
organizational culture related to safety. Specific training
programs were designed for aircraft commanders, focused on
the leadership role inherent in this position within the crew and
advanced training in CRM was introduced for the professionals
responsible for the training and assessment of technical and
human factors in the airline companies.
This last aspect is characteristic of the third stage, during which
training in CRM began to extend to other groups of aviation
professionals (Helmreich, 2006), such as flight attendants and
maintenance personnel (Taylor & Thomas, 2003), among
others. In addition, air operators began to conduct joint CRM
training for cockpit and cabin crew, so this third generation
extends the concept of flight crew, covering some of the gaps in
the second-generation programs.
Fourth generation: Integration of CRM in flight operations
In 1990, the FAA went one step further and made CRM a
regulatory requirement for all US airlines. Shortly thereafter, in
1994, the US Air Force required all members of its flight crews
to receive training and evaluation in CRM (O’Connor, Hahn, &
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5. Nullmeyer, 2010). It was also at the beginning of this decade
when the FAA began its Advanced Qualification Program
(AQP) (Birnbach & Longridge, 1993; Helmreich, 2006), which
was one of the biggest changes in the training of flight crews.
The AQP allows the creation of “customized” CRM training,
enabling each operator to fulfill its specific needs (Salas et al.,
2001). Thanks to the AQP, the training plans were made more
flexible and adaptable to the particularities of each company,
and even to each type of aircraft, enabling a specific response
to the particular problems, related to human factors, of each
operator.
Additionally, as part of the integration of CRM in flight
operations, many companies began to protocolize concepts,
introducing specific behaviors to their checklists (Helmreich,
2006). The aim of this was that the performance of each
member of the crew would be set in advance, so each
professional had what to do and how to do it clearly defined in
each of the maneuvers to be performed or even in the case of
any emergency events that could occur. The objective was to
ensure that decisions and actions were made taking into account
the master guidelines, ensuring that the fundamentals of CRM
were always present, particularly in unusual situations
(Helmreich et al, 1999; Marshall, 2010). The standardization of
the procedures of action and checklists, together with the
declared acceptance of their use by the air crews, have been, in
the fourth generation CRM programs, an important field of work
as a critical element with which to reduce air accident rates.
Fifth generation: Error management and normalization
The fundamental aspect of this period was the consideration of
CRM as a strategy of error management and reduction
(Helmreich, 2006). Now the training programs aimed at
standardizing the error and developing strategies for dealing
with it (Helmreich, 1997). This is based on the idea that the error
is inevitable (Salas et al., 2001), so the interest is focused on the
generation of “barriers” to avoid its appearance and the
creation of the necessary tools to deal with it adequately if it
should occur. It is considered that a well-managed error is an
indicator of effective performance, with training in teamwork
skills as a tool to achieve this becoming of paramount
importance (Salas et al., 2001).
The avoidance of human error was already present in the first
training programs in CRM. However, its justification and
implementation had not been as desired. This stage was based
on the premise that human error, in addition to being
unavoidable, is ubiquitous, so we must live with it. But it is also
considered a valuable source of information. If the error is
unavoidable and ubiquitous, CRM is defined as a set of
countermeasures to stop this error, with three fundamental lines
of defense. The first, of course, is the avoidance of the error’s
occurrence; the second is the anticipation or search for incipient
errors before they are committed; and the third and final one is
the mitigation of the consequences associated with the errors
that have occurred and that we have not been able to avoid.
CRM thus becomes a methodology that includes a set of effective
countermeasures or strategies to successfully resolve the
situations that could lead an aircraft to disaster. The difference
in its mode of use lies simply in the moment in which the error is
detected.
Fifth generation CRM emphasized the collection and analysis
of data as a method to promote the understanding of errors. To
this end, the FAA launched the Aviation Safety Action Program
(ASAP), an initiative whose objective was to promote the
reporting of incidents within airline companies, in order to
address safety issues proactively (FAA, 1997), which was a
resounding success (Helmrich et al, 1999).
Sixth generation: Error management and the threat inherent in
the field of operation. The current situation of CRM
Training programs in CRM have continued their evolution,
conditioned mainly by the events that have occurred in the world
of aviation and by the development of psychological science in
recent years. The relevance of CRM training in the operational
context is primordial (Maurino, 1999) and, currently, the
evidence on the effectiveness of CRM training is impressive,
although not perfect (Salas et al., 2001). Following Helmreich
(2006) and Marshall (2010), we can affirm that we are within
what is now known as the sixth generation of CRM training
programs, which has emerged as a logical continuation of the
previous generation and reflects the fact that air crews no longer
only face human error within the cockpit, but they also deal with
external threats from the field of operation (Helmreich, 2006).
The fundamental characteristic of this stage is that there is a
greater awareness of the contextual risks that must be managed.
Flight crews must now also deal with threats to flight safety that
arise from the work environment as a whole, that is, those that
come from the operating environment (for example, a
miscalculation of fuel at the time of refueling by airline personnel
or a communication error by the air traffic controller).
As a consequence of this, the focus of attention is no longer set
solely on the pilot (as in the first-generation trainings), nor on the
crew (typical of the second and subsequent generations), nor
only on the specific training in the use of automation and the
leadership role of aircraft commanders (highlighted in the third
generation). It is not even only focused on the error management
approach (of the fifth generation), which reinforced the AQP
training approach of the fourth generation. The management of
the threat and therefore of security now covers a much broader
field, the one in which air operations are developed.
Therefore, at present, CRM methodology aims not only to
eliminate, stop or mitigate errors, but also to identify and deal
with the systemic threats to security that arise in the complex
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6. world of aviation. The qualitative leap that occurred between the
fifth and sixth generation is the awareness of a new aspect, the
external threat, which poses new challenges for psychological
science applied to aviation.
However, and in spite of the vast progress made, there is still
much to be done, since there are differences in the training
among the different companies. Although in 1998 CRM training
became mandatory for all the airlines in the world (International
Civil Aviation Organization, ICAO, 1998), until recently not all
aviation crews received this training (FAA, 2012). To this we
must add that there are important aspects that CRM does not
include and that may be essential to help the crews in their work
and thereby reduce air accidents even further (Muñoz-Marrón,
in progress; Muñoz-Marrón, Gil, & Lanero, in progress). On the
other hand, although the action procedures or checklists
constitute a very useful and effective tool for routine flight
situations or in the case of systems failures or aerial emergencies
of low danger, their use in situations of extreme danger
characterized by their novelty, low probability of occurrence
and unpredictable nature has been questioned, since it may
involve some loss of initiative on the part of the crew in terms of
effective decision making (Muñoz-Marrón, Gil, & Lanero, in
progress). Perhaps for this reason or due to the lack of evidence
to support the idea that CRM training is having a direct effect on
the accident rate (O’Connor, Jones, McCauley, & Buttrey,
2012), the relationship between CRM and the increase in
aviation security is tenuous (Maurino, 1999) or not very evident.
This lack of evidence is caused largely by the small sample size
of the different studies carried out, as well as by the (fortunately)
low rate of air accidents that occur nowadays, which have made
it impossible, currently, to establish a direct relationship between
CRM training and the reduction of aerial accident rates.
When we talk about CRM training programs it is easy to
understand both their contributions and their limitations. What
is clear is that the fundamental reason for training in human
factors is as strong now, if not more so, as when the term CRM
was coined for the first time (Helmreich, 1999). It is important to
make it clear that “CRM is not and never will be the mechanism
to eliminate error and assure safety in a high risk endeavor such
as aviation” (Helmreich, et al., 1999, p.30), while it is also
worth insisting that it is currently the most powerful tool that air
operators have in terms of training in human factors. Its
development is in continuous evolution; it is becoming more and
more complete and sophisticated, integrating aspects of a
rapidly-progressing industry and being assisted by the
contributions that other sciences, such as psychology, offer in the
ceaseless attempt to progress in the direction of the reduction of
air accidents. The inevitable consequences of the loss of human
lives that air accidents entail, make continuous efforts on the part
of the aeronautical industry necessary, to which psychology as
a science can no longer be alien.
AREAS OF PSYCHOLOGY THAT HAVE CONTRIBUTED MOST
TO THE DEVELOPMENT OF CRM
Although it is relatively easy to identify psychological aspects
in the development of CRM, since these are the ones that make
up its central core, it is not so easy to isolate the presence of
these aspects at each stage, since the events take place in a not
exactly regular or methodical way, and with great variations
depending on the countries in which the training programs are
introduced at different times. A posteriori, when we attempt to
locate the aspects in order to obtain relevant information, we
can talk about a certain logical evolution. This occurs in all
processes, and ours is not an exception. We will attempt,
however, to extract from the information provided by the
process of developing and establishing CRM the elements that
more directly refer to the aspects in which, due to their content,
the last word from the scientific point of view corresponds to
psychological science.
The problems around which CRM revolves are very varied, the
following topics being outstanding specifically: leadership,
human resources management, teamwork, communication,
interpersonal skills, training and education, decision making
and effective management of the error or effective performance.
The whole subject, whose objective is always focused on an
attempt to achieve an effective performance or execution to
avoid errors and, consequently, accidents, has its origin in
social psychology, precisely in the pioneering works of Lewin
(1940, 1945, 1947) and collaborators (Lewin, Lippitt, & White,
1939) on leadership and study of group management, with all
of the interpersonal problems that come with teamwork and the
need to study in further depth the interpersonal skills that come
into play when working in this way. Much emphasis was placed
on group dynamics (typical of the second generation of CRM)
and its application in the classroom methodology or training in
situations that simulate real situations, with the development of
case studies, the training group (Lewin, 1945) and the technique
of role playing (Maier, Solem, & Maier, 1975). Subsequently,
social psychology continues to deepen our knowledge of these
problems, being enriched with the contributions of work and
organizational psychology, historically known under
denominations such as industrial psychology, human resources
psychology, occupational psychology, organizational
psychology, or the more interdisciplinary denomination of
organizational behavior and human resources management.
We can say, without a doubt, that the greatest contribution of
psychology to the world of aviation has been CRM programs.
The incursion of professionals of psychological science into this
world, not well received at first by the pilots (Helmreich et al.,
1999), was instigated with the primary objective of combating
human error. The initial interest in developing this facet, at the
time almost unexplored in aviation, from the Ames Research
Center of NASA and the emergence of psychologists such as
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7. Lauber, Blake, Mouton or Helmreich himself and his team of
collaborators at the University of Texas, caused the creation of
a branch of applied psychology with great future potential:
aeronautical psychology or aviation psychology.
Given that the objective of CRM has been well identified and
that the process is going in the desired direction in order to
achieve a higher level of aviation security based on a decrease
in human error, it is to be expected that psychology will continue
to have the importance it has had until now. We could even
suppose, without the slightest hint of exaggeration, that in future
research the contribution of psychology will be even greater,
with a special impact on the improvement of the training of all
airline personnel (an aspect that began in the fourth generation,
as it included the entire crew in the training programs), and the
selection, preparation and training of crews in areas such as
flexibility and creativity, given the key importance of these
qualities when implementing effective behavior in emergency
situations and the evidence of the gap that is found in the current
training on these matters (Muñoz-Marrón, in progress).
CONFLICT OF INTERESTS
There is no conflict of interest.
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