1. YEN NGUYEN
Phone: 714.656.5418
Email: hyennguyen2002@yahoo.com
BUS INE S S OPE RAT IONS & PROJE C T MANAG E R
Highly accomplished business operations manager with a history of implementing strategic and tactical operational
initiatives to meet business plans by leading projects from inception to completion. Demonstrated success managing
operations and processes, executing and monitoring performance standards, and evaluating acquisition and merger
activities. Expert at translating customer needs to program and tactical level strategies measurable at the lifecycle
level. Experienced leading business systems operations, analysis, and integration as well as merging diverse technical
systems, platforms, services, and support personnel. Proven leader with expertise developing collaborative teams
focused on quality and defined expectations. Skilled in driving LEAN methodologies. Solid presentation, reporting, and
communication skills with a talent for building effective working relationships with employees and customers.
AREAS OF EXPERTISE
 Risk Management
 Financial Analysis
 Project Management
 Budget Planning
 Regulatory Compliance
 Strategy Development
 Operational Leadership
 Program Management
 Strategic Analysis
 Mitigation Planning
 Process Systems Analysis
 Integrated Requirements
PROFESSIONAL EXPERIENCE
BOEING, HUNTINGTON BEACH, CA 2000 – 2014
MANAGER – BUSINESS OPERATIONS & GOVERNANCE (2010 – 2014)
Lead business strategy, integration, and operations to ensure optimal performance and results with a focus on driving
functional excellence through a lean operating framework in alignment with business priorities. Establish standards
and processes, leveraging best practices according to industry and enterprise standards. Manage risk oversight
through compliance management, sourcing optimization, and investments. Ensure compliance with regulations.
Partner with organizations to promote compliance, functional excellence, and continuous improvement.
 Eliminated three redundant processes by introducing a consistent, enterprise-wide, risk-based approach through
data mining, data restructuring, and analysis using multiple analytical tools
 Achieved 98% first time pass rate by providing guidance, oversight, and monitoring of SOx compliance
 Slashed life cycle by 10% by streamlining processes and leading a program review for critical Block Point releases
 Realized zero open audit issues in three consecutive years by ensuring flawless integration and execution of
internal business strategies and operations across internal departments, customers, and stakeholders
 Reduced rework by 38% for KPI’s & Performance Metrics, CIO Scorecard, and Business Review
 Steered 100% annual compliance by updating and managing compliance tools (GRC, Website, Dashboard,
ClearQuest, and SharePoint) to include access, contents, and archiving
 Facilitated strong relationships between executive leadership, finance, controller’s office, SOx centers of
excellence, audit communities, business units, and corporate compliance teams
 Saved more than 400 hours in costs by developing best practices and disciplines adopted across organizations
MANAGER – MERGERS, ACQUISITIONS, & BUSINESS INTEGRATION (2007 – 2010)
Managed the development and execution of business services to support more than 30 acquisitions, joint ventures,
divestitures, and equity investments in collaboration with corporate and strategic development, business units, and
internal functional groups. Served as liaison to corporate development, business units, and functional support.
 Developed and implemented an efficient and repeatable process for estimating technical, cost, and schedule
results of new business requirements, resulting in 18% accuracy in estimates and improved visibility of impacts
 Assessed acquisition strategic objectives, financial, and operational fit as well as risks
 Evaluated new initiatives for impacts to business unit, leading more than 50 management reviews for the Chief
Information Officer and the Information Technology Leadership Team
 Established key metrics and process reporting tools to measure progress of impact analysis

2. YEN NYGUYEN Resume, Page 2
 Conducted in-depth financial analyses and business case assessments including valuation and risk assessments
 Created processes to conduct development of due diligence, integration, transition, and post-closing activities
 Optimized process effectiveness and introduced continuous improvements opportunities
CONNEXION BY BOEINGSM, IRVINE, CA (2000 – 2007)
MANAGER – OPERATIONS INTEGRATION MANAGEMENT & BILLING OPERATIONS
Managed the Long Range Business Plan process for Operational Services, including the consolidation of inputs from
multiple Integrated Product Teams and a $40 million budget for approximately 130 employees. Governed Operations
Integration Management with a focus on ensuring high-quality coordination and communication of policies,
processes, and interfaces between operational services teams and across the enterprise. Hired specifically to develop
and introduce a new, streamlined consumer billing and operations platform for the company.
 Steered analysis of new markets for mobile broadband data communication services, including international and
domestic airlines, commercial maritime shipping enterprises, and U.S. government organizations
 Developed processes for service usage measurement, reporting, and revenue management for commercial
airlines, cargo transporters, and National Command Authority, Executive Transport and Special Mission aircraft
 Reduced total documents by 38% thanks to reorganizing Operational Services Enterprise Process Model to the
Single Source of Process Information (SSPI) Model for Third Party Certification
 Achieved 99.4% accuracy thanks to strategic administration of business policies, procedures, and processes for
company’s global 24/7/365 billing and transaction processing systems
 Mounted billing system architecture, software development, operational concepts execution, requirements
analysis, and implementation strategies
 Coordinated schedules, budget, resource plans, and forecasts, for project development and operational activities
 Analyzed billing and revenue operations for all commercial airline, maritime, and government customers
 Optimized internal and external business processes to support staff, customers, budgets, and financial reporting
SOUTHERN PACIFIC BANK, TORRANCE, CA 1998-2000
ASSISTANT VICE PRESIDENT, PORTFOLIO ANALYST
 Developed delinquency report modeling for various bank portfolios including asset lending, income property,
auto warehouse finance, participation loans, mortgage warehouse finance, and franchise lending
SANWA BANK OF CALIFORNIA, LOS ANGELES, CA 1995-1998
ASSISTANT VICE PRESIDENT, FINANCIAL ANALYST
 Increased revenue by 5% through objective, accurate and thorough analysis of commercial transactions with
lending authority of $1 million based on borrower’s credit-worthiness, debt ratio and cash flow
UNION BANK OF CALIFORNIA, ORANGE, CA 1994-1995
MANAGER, FINANCIAL SERVICES
 Developed, implemented, and administered risk management and credit recovery to protect bank assets,
minimizing risk exposure on 15% of the delinquent portfolio
WELLS FARGO BANK, FOUNTAIN VALLEY, CA 1989-1994
PERSONAL BANKING OFFICER & SALES MANAGER
 Produced department’s quarterly strategies and tactics report for senior management
EDUCATION & TRAINING
Master of Business Administration, Pepperdine University, Malibu, California
Bachelor of Finance & Management, California State University-Fullerton, Fullerton, California
Certificate of Innovative Leadership, University of California San Diego, San Diego, California
Certificate of Project Management, University of California-Irvine, Irvine, California
SECURITY CLEARANCE: SECRET CLEARANCE
INVESTIGATION TYPE: NAC/LAC