This document contains lecture notes from a human resource management class. It discusses several topics: - The hotel and restaurant industry employs over 8 million workers and has high turnover and lower wages. - Key HR issues for the industry include leveraging human resources, high turnover, and employing many lower-skilled workers who impact customer experience. - Future challenges for HR include balancing supply and demand for labor as the workforce ages and becomes more diverse. Benefit costs are also rising. - The goal of HR is to contribute to business success by getting the right people in the right jobs at the right time and price, while motivating and developing employees.