The document introduces samespace dock, an integrated platform for call and chat interactions that aims to improve user experience, adapt to organizational changes, and intelligently match agents with prospects. It provides a single interface for call management, chat, notes, routing, scheduling, and analytics to give a complete view of operations with minimal training or costs. Features include web calling, skills-based routing, reporting, call recording, custom permissions, and everything needed to transform interactions.

1. Powerful interactions – simplified.

2. How can your teams have an amazing user experience that helps them to engage better?
How can one platform adapt to every change in your organisation and even grow with it?
How can the right agent be matched with the right prospect, intelligently?
How can you have simple yet in-depth analytics that gives you a complete view of your operations?
Every interaction is an opportunity.
So, how can we make them better?
We started with many such questions like these!

3. And, we found the answer!
Say hello to the future of interactions!

4. samespace dock – One simple interface for integrated call & chat.
Analytics – Get the bigger picture, presented beautifully.
Scalability – Grow your whole process exponentially in minutes.
Zero IT cost – Forget deployment or maintenance cost.
Smart Agent matching – The right prospect talks to the right agent, every time.
Fast Setup – Start interacting with your prospects within minutes.
Web call – Engage your prospects better over a conversation.
Minimum training required – Simple & intuitive design lets you engage from day 1.
Why samespace?

5. The samespace dock
The only interface your team would have to
work on. It is powerful yet minimal, so it stays
out of their way while managing the complete
interaction.

6. Start with chat and close it on a call.
Take Notes & Tag conversations.
Route calls the way you want.
Schedule calls with ease.
A single chrome extension does the
magic.

7. And, It takes less than 1% of the screen space.

8. Insights – the window to your
whole process.
See the bigger picture of your team’s performance.
Understand how your customers are feeling.
Get historical or live data.
Macro to Micro Reporting.
Download reports for further analysis.

9. Feel the pulse of your interactions.
Supervise what your agents are
doing right now.
Review conversations silently
or engage actively.

10. Manage everything – effortlessly.
Control everything from one
window – Teams, users, routing
& security.
Make custom IVR on the fly.
Start a new campaign within
minutes.
Scale fast, exponentially.

11. Talk – along with chat.
Have more engaging conversations with your
website visitors by letting them talk to your
team directly over a call.

12. Perfect matches – made in samespace.
Support better or convert faster by
letting the right agent talk to the right
prospect, matched intelligently.

13. • Cloud, On Premise & Hybrid Deployment
• Destination Access Control
• Personalied Greetings
• Device Independence
• Skills-Based Routing
• Automated Dialling
• Prebuilt Reports
• Ring Groups
• Voicemail
• Interactive Voice Response (IVR)
• Multiple SIP Providers/Carriers
• Country Specific Caller ID
• Do-Not-Disturb Listing
• DTLS/SRTP Encryption
• Reporting & Analytics
• 100% Call Recording
• Custom Permissions
• Call Forwarding
And everything else that happens in samespace.

14. Transform your interactions today, with –
www.samespace.comsales@samespace.com +16468107000