SlideShare a Scribd company logo
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!"#$%&#'(()#*)(#*+#,$(#'-..#/*01#2)#3%01(,2)4#,*#3%1(#
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<$2&#0(&(%08$#/%&#8*)7-8,(7#2)#*07(0#,*#-)7(0&,%)7#,$(#
7242,%62.%,2*)#2356(3(),%,2*)#2)#,$(#*5(0%,2*)#*+#
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2
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• !"#$%#&#'%("$)'&$(*+,-(.#,$'/*+0$121$(*%3*%'.4*+&$561$7$#+.#%3%4&#&8$92$7$%#.'4:&;<$
• 61$=$#+.#%3%4&#&$)"*$"'&$/*%#$."'+$12$&':#&$3#%&*++#:$4+$."#$(*/3'+>
• 92$=$&.*%#$&.'??$."'.$"'&$/*%#$."'+$12$("'4+$&.*%#&$
!"#
$"#
Type of the audience
(N=101)
!"#$%$&'( )(#*&+
%&'!#
%&'!#
(%'%#
%&'!#
%&'!#
Type of enterprises
(N=71)
,*"-.*/#-$($012345 6&"*"/(708"'-$*"/( )(*+0('#*#( 232 9#:($'
3
3#4,+/5#,/&/4
4
67,8#2#+$/+%)2,%2,#2+#$8$%.#,)8#$/+%)2
!"#5()(,0%,2*)#2&#$24$#+*0#&%6(&B0(6%,(7#/*01&#%)7#%,,()7%)8(#3%)%4(3(),#
5
&!#
$#
Attendance management (office)
%#
)#
&%#
Day off application
*#
+,#
*"#
Reporting from sales team
(#
,$#
$+#
P.O placement
%%#
++#
$*#
Inventory management
!#
,(#
$%#
Delivery status check
67,8#2#+$/+%)2,%2,.+)$#,)8#$/+%)2
!"#5()(,0%,2*)#2&#$24$#+*0 3*&, 2)B&,*0(#0(6%,(7#/*01&
6
*#
$,#
,"#
Facility-related
!#
*!#
*,#
Inventory-related
*#
,"#
$,#
Store display-related
$#
+!#
*"#
Info sharing from HQ
4&)%9*+)(:%$;"9$)<%$=>$? @+&"
!"#$"%&%'(")*&"%+$'*#,
Zalo works as the main tool to communicate among the
enterprise staffs. Many of the operations are conducted
through Zalo
7
65%
70%
62%
70%
75%
Day off application
P.O management
Inventory management
Delivery status
Reporting from sales
Ratio of Zalo usage in enterprise operation
4&)%9*+)(:%$;"9$)<%$? @+&"
A/)"9%$"B%9+)("*C
Zalo works as the main tool to communicate among the store
staffs, to help store communications.
8
50%
76%
68%
73%
Reporting - Invetory
Reporting - Facility
Reporting - Display
Information sharing
Ratio of Zalo usage in store operation
67,%2,./9#.,:/2/;#:#2+
9
!8#$/+%)2.,< &)$5,.+49#,=9#>%(%9%+4
-%%'./012.3045.60789:3.;9<1.=>1?@A>1.9BB1:C9:61.
80>@6@12D.EFG!%H
-%('./012.3045.60789:3.;9<1.5170B1.I05J@:K.80>@6@12D.
EFG!%H
Flexible attendance and remote work policies are available at
most of the enterprises. However, 30% of the them do not
allow employees to work outside the office.
10
$+#
,%#
*#
Flexible attendance policy
;('70#<0*++0'#*..' ;('70#<0'<=(0'#*..' ><
%*#
+,#
$"#
Remote work policy
;('70#<0*++0'#*..' ;('70#<0'<=(0'#*..' ><
67,%2,/++#21/20#,:/2/;#:#2+
0%
1%
3%
91%
Remote work
management tool
Send info / photo
via SMS
DMS / ERP
system
Attendance mgmt
system (e.g.
Fingerprint)
97%
97%
3%
3%
End time
Start time
DX only Manual only
If they manage attendance
How to manage
11
-%!.L -(*'.M;9B.@2.B;1.0==@6@9>.71B;0C.B;9B 3045.60789:3.421.B0.79:9K1.B;1.2B95BN.1:C.B@71.0=.9.I05J@:K.C93.0=.3045.2B9==2.EOPQ.FG!%.=05.
-%!R-((.S.F.G.$".=05.-($.S.-(*H
C*05*0%,2*)&#$(%926:#0(6:#*)#!" 3(,$*7#,*#3%)%4(#%,,()7%)8(;#D2)4(0502),#2&#3*&,#
50(+(00(7#+*0#*,$(0&#/$26(#0(3*,(#,**6 %)7#!@EF#GHI#%0(#3%2)6:#-&(7#+*0#0(3*,(#/*01(0&
Office workers Field staff (e.g. sales) Remote workers Store staffs
8%
10%
33%
52%
Remote work
management tool
Send info / photo
via SMS
DMS / ERP
system
Attendance mgmt
system (e.g.
Fingerprint)
89%
91%
11%
9%
End time
Start time
DX only Manual only
22%
39%
43%
Send info / photo
via SMS
DMS / ERP
system
Remote work
management tool
82%
79%
18%
21%
End time
Start time
DX only Manual only
0%
7%
18%
75%
DMS / ERP
system
Send info / photo
via SMS
Remote work
management tool
Attendance mgmt
system (e.g.
Fingerprint)
93%
96%
7%
4%
End time
Start time
DX only Manual only
67,%2,1/4,)==,:/2/;#:#2+
76%
71%
63%
9%
3% 2%
Making a
phone call
to the Line
Manager
Sending
request via
email
Sending
request via
Zalo or
other
messenger
apps
Making
request
through
company’s
app/
system
Others
(specify)
I do not
need to
apply or
notify in
advance
1%
8% 91%
DX only Mix of DX and manual Manual only
Management types
Method of manage
12
-(,'.M;1:.2B9==.B9J12.9.C93R0==T.;0I.C0.B;13.79J1.988>@69B@0:D.EUPQ.FG%"%HQ.
-(!'.V0I.C0.2B9==2.79:9K1.;0I.79:3.C932R0==.951.9<9@>9A>1.=05.B;17D.EOPQ.FG%"%H
E,%++&#6%04(6:#7(5()7#*)#3%)-%6#3(,$*7#+*0#3%12)4#6(%9(#%55628%,2*)#%&#/(66#%&#8$(812)4#
+*0#7%:B*++#&,%,-&;
How to make application
78%
15%
5% 2%
Checking on their
own or consult
HR personnel
Managing via the
company’s app/
system
I do not have any
method to check
for this activity
Others (specify)
15% 85%
DX only Manual only
Management types
Method of manage
How to check day-off status
67,%2,./9#.<$#9/+#1,:/2/;#:#2+
80%
70%
65%
35%
3%
Via email
(with excel
file, etc.)
Via Zalo or
other
messaging
apps
Via Sales /
P.O
system
(e.g. DMS,
ERP)
Direct
calls to
HQ/
backoffice
personnel
Others
(specify)
2% 63% 35%
DX solution only Mix of DX and manual
Manual only
Management types
Method of manage
13
-(&N$"N$%'.V0I.C0 29>12.2B9==2.51805B.8456;921.05C152N.@:<1:B053.79:9K171:BN.C1>@<153.B@7@:KD.EUPQ.FG!%H
E3%66#5*0,2*)#*+#&%6(&#&,%++&#-&(#!"#*)6:#/$26(#3%J*02,:#*+#,$(3#0(6:#*)#32K#3(,$*7#+*0#
7*2)4#,$(20#,%&1&;#!"L&#6%812)4#*+#+(%,-0(&#*0#2)8*)9()2()8(#3%:#'(#,$(#8%-&(;
P.O management
69% 66%
62%
35%
1%
Via email
(with excel
file, etc.)
Via Sales /
P.O
system
(e.g. DMS,
ERP)
Via Zalo or
other
messaging
apps
Direct
calls to
HQ/
backoffice
personnel
Others
(specify)
11% 55% 34%
DX solution only Mix of DX and manual
Manual only
Inventory management
70% 69%
63%
44%
3%
Via Zalo or
other
messaging
apps
Via Sales /
P.O
system
(e.g. DMS,
ERP)
Via email
(with excel
file, etc.)
Direct
calls to
HQ/
backoffice
personnel
Others
(specify)
7% 62% 31%
DX solution only Mix of DX and manual
Manual only
Delivery status management
DB%9+)("*$? 9%B"9)(*2$;9",$/+&%/$)%+,
45%
55%
68%
83%
89%
Store display/ merchandising
Customers’ invetory status
Customer visit memo
Customer visit schedule
Business forecast
-$(' WB;15 B;9: B;1 8456;921 05C15 @:=0579B@0:T I;9B 951
B;1 0B;15 B;@:K2 B;9B 29>12 2B9== :11C B0 51805B B0 B;1
B197D EUPQ FG!%H
Business performance (biz forecast, customer memo/
schedule) is most reported.
14
34%
60%
75%
85%
Direct calls to HQ/ backoffice personnel
Via Sales / P.O system (e.g. DMS, ERP)
Via Zalo or other messaging apps
Via email (with excel file, etc.)
=>$(*$E%B"9)(*2$;9",$/+&%/$)%+,
-$$'.V0I.C0.29>12.2B9==2.51805B.B;121.@:=0579B@0:D.EUPQ.
FG,)H
Similar to tasks reporting, mix method is applied to report for
other things.
15
4% 56% 40%
DX only Mix of DX and manual Manual only
DX ratio
Method of reporting
67,%2,$#+/%9 :/2/;#:#2+
16
!8#$/+%)2.,< 0)::*2%0/+%)2,:#+-)1
80%
77% 77%
27%
13%
Messaging
app
Email Calling Own system
(PC / web)
Own system
(app)
17
-$+'.M;9B.951.B;1.B00>2.B;9B.2B051.2B9==2.421.B0.60774:@69B1.I@B;.3045.V-T.24815<@205.05.2B051.79:9K152D.EUPQ.FG$"H
-$!'.M;@6;.71221:K15.988.C0.2B051.2B9==2.421.=05.A42@:122.60774:@69B@0:.I@B;.B;1@5.24815<@205N.2B051.79:9K15D.EUPQ.FG($H
@%)-%6#3(,$*7#2&#/27(6:#-&(7#':#&,*0(#&,%++&#,*#8*33-)28%,(#/2,$#MN#/$26(#!"#2&#6232,(7#
-&(7;#O%6* 2&#%7*5,(7#':#%66#&,%++&#+*0#'-&2)(&&#8*33-)28%,2*)&;
Communication method b/w HQ and store
100%
43%
26%
13%
9%
0% 0% 0%
Z
a
l
o
F
a
c
e
b
o
o
k
M
e
s
s
e
n
g
e
r
V
i
b
e
r
S
k
y
p
e
L
I
N
E
T
e
l
e
g
r
a
m
W
h
a
t
s
a
p
p
O
t
h
e
r
s
(
s
p
e
c
i
f
y
)
Popular communication app b/w HQ and store
67,%2,$#+/%9 )8#$/+%)2
80%
64% 60%
36%
28%
Via
photos
Via excel Via pen /
paper
Via
system
(Web /
PC)
Via
mobile
app
7% 27% 50% 16%
DX only Mix of DX and manual Manual only Do not report
Update need and method
Report method (Check)
18
-$&'.M;9B.J@:C.0=.@:=0579B@0:.C0.2B051.2B9==2.51805B.B0.V-NA96J.0==@61D.EUPQ.FG$"H
-*"'.V0I.C0.2B051.2B9==2.6;16JN.@:84B.B;121.51805B.6>19:>@:122.L =96@>@B3.2B9B42N.@:<1:B053.2B9B42N.2B051.C@28>93.2B9B42D.EUPQ.FG(+N(&N(*H
Manual and mix methods are more preferred by the store staffs for checking report
contents. DX only is not very popular among store staffs.
Cleanliness / facility status Inventor status Store display status
14% 37% 32% 17%
DX only Mix of DX and manual Manual only Do not report
3% 45% 35% 17%
DX only Mix of DX and manual Manual only Do not report
77%
50%
37% 33% 30%
Via excel Via
system
(Web /
PC)
Via
photos
Via
mobile
app
Via pen /
paper
76%
48% 48% 44%
32%
Via
photos
Via excel Via
system
(Web /
PC)
Via pen /
paper
Via
mobile
app
67,%2,$#+/%9 $#8)$+%2;
76%
64%
40%
Via Zalo or other
messenger apps
Via email (with
excel file, etc.)
Via system
3% 30% 50% 17%
DX only Mix of DX and manual Manual only Do not report
Update need and method – N = 30
Report method (Report)
19
-*%'.V0I.C0.2B051.2B9==2.51805B.6>19:>@:122.L =96@>@B3.2B9B42N.@:<1:B053.2B9B42N.2B051.C@28>93.2B9B42.B0.B;1.V-N.A96J0==@61D.EUPQ.FG(+N$"N(+H
P)#62)(#/2,$#8$(812)4=#3%)-%6#%)7#32K#3(,$*7&#%0(#-&(7#,$(#3*&,#,*#0(5*0,#,*#MN;#!"#
$%&#6(&&#-&(#/$26(#(3%26#/2,$#(K8(6#+26(#2&#3*&,#50(+(00(7;#
7% 46% 47% 0%
DX only Mix of DX and manual Manual only Do not report
3% 50% 30% 17%
DX only Mix of DX and manual Manual only Do not report
83%
53% 50%
Via email (with
excel file, etc.)
Via system Via Zalo or other
messenger apps
84%
68% 64%
Via email (with
excel file, etc.)
Via Zalo or other
messenger apps
Via system
Cleanliness / facility status Inventor status Store display status
N = 25 N = 30 N = 25
!8#$/+%)2,< .*8#$"%.)$.,"%.%+,/+,+-#,.+)$#
100%
Supervisors
Companies that supervisors visit the shops
Q66#&,*0(&#$%9(#92&2,&#+0*3#&-5(092&*0&#'-,#*)6:#ARS#*+#,$(3#92&2,(7#':#3(08$%)72&(0&;#
<$2&#&-44(&,&#,$%,#3*&,#&-5(092&*0&#8%)#$%)76(#3(08$%)72&2)4#,%&1&;
20
;<=
><=
>?=
?@=
A=
X<153C93 (R$.B@712N
I11J
W:61N.(R$
I11J2
W:61N
70:B;.9:C
>122
W:61N
I11J
24%
Merchandisers
Companies that merchandisers visit the shops
BC=
?@= ?@= ?@=
A=
X<153C93 W:61N
I11J
W:61N.(R$
I11J2
W:61N
70:B;.9:C
>122
(R$.B@712N
I11J
-**'.M;9B.J@:C.0=.81520::1>.<@2@B.3045.2B0512.E0B;15.B;9:.2;08.2B9==H.EUPQ.FG(&H
-*+'.V0I.0=B1:.C012.B;1.A96J0==@61 81520::1>.<@2@B.3045.2B051D.EOPQ.FG(&H
60%
60%
70%
73%
80%
Via system
In a meeting
From the visit of supervisor / managers /
merchandisers
Via email Via Zalo or other messenger
apps
Via email (with excel file, etc.)
67,%2,%2=)$:/+%)2,.-/$%2;,=$):,?@
-*('.V0I.C012.9.2B051.2B9==.5161@<1.@:=0579B@0:.9A04B.
B;1.85070B@0:.N.:1I.850C46BD.EUPQ.FG$"H
All methods are similarly used by store staffs to get notified.
21
3% 57% 40%
DX only Mix of DX and manual Manual only
DX ratio
Method of reporting
3#4,+/5#,/&/4
22
=>$(*$%*)%9B9(/%$"B%9+)("*/
DX is penetrated in regulations and sales-related matters
among manufacturers
23
Areas where DX has been penetrated
Areas where DX has not been penetrated
• Regulation-related works such as attendance (fingerprint
authentication)
• Sales / inventory management among the manufacturers
• Opeations in accordance with the flexible work style (e.g.
remote work)
• Ad-hoc communictions such as time-off
• Sales related update from the non-manufactures
• Spontaneous information sharing among the team
=>$(*$9%)+(&$"B%9+)("*/
DX is penetrated in regulations and sales-related matters
among manufacturers
24
Areas where DX has been penetrated
Areas where DX has not been penetrated
• Regulation-related works such as attendance (fingerprint
authentication)
• Sales information (Digital Kiosk)
• Information sharing (product, promotion) form HQ
• Store checklist (facility, cleanliness, store display)
• Request from store to HQ
A-/+ -%21#$. 67 8#2#+$/+%)2 %2 B%#+2/:
H(&*-08(B*02(),(7#*5(0%,2*)
D0+(-& .' .0$E)'FE)+4',E/'&.GE*+(5E,'8.%($E
'1$,+.%'(&E+,$E$&.+4)%&0$3E45E.0$E*+(8+)E
F',-&E4+&$3E'(E.0$E%(.$(&%2$E08*+(E
)+4',&:EH$&& /'&. ,$38/.%'( $II$/. /'8)3 4$
+(.%/%1+.$3 %( J%$.(+* 8()%-$ KL M N8,'1$:E
6).0'8O0E('.E$II%/%$(.GE.0$E($/$&&+,5E
%(I',*+.%'(E/'8)3E4$E'4.+%($3E.0,'8O0E
*+&&%2$E*+(8+)EF',-&E'IE&1,$+3&0$$.E
%(18.:E
E*82%6 3(72%
J%$.(+*$&$ +,$ I8))5 I+*%)%+, F%.0 .0$ $+&5
8&$, %(.$,I+/$ 'I P+)' +(3 8.%)%Q$ %. I', .0$
3+%)5 '1$,+.%'(& +. F',-: R'F .0+. .0$,$E
+,$E)$&&E1,%2+/5E/'(/$,(&E5$.GEP+)' F',-&E
+&E.0$E&.+(3+,3E.'')&EI',E.0$E$(.$,1,%&$E
+(3E&.',$E/'**8(%/+.%'(&:EP+)' SE*+(8+)E
F',-&E'IE3+.+E%(18.E$T%&.E+&E.0$E+).$,(+.%2$E
I',E.0$E3%O%.+)%Q+.%'(
D%3262%02,: /2,$ *67 0*-,2)(
J%$.(+*$&$ .$(3 .' &.%/- F%.0 .0$ $T%&.%(O
'1$,+.%'(& +(3 3' ('. )%-$ .' /0+(O$ %.
8()$&& .0$,$ %& + &.,'(O .'1 3'F(
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/8).8,$&E.'E%*1,'2$E.0$E'1$,+.%'(&:ED0$E
)+/-E'IE.0$E*+(+O$*$(.E+(3E/,$+.%2%.5E$(3E
81EF%.0E,$1$+.%(OE.0$E&+*$E,'8.%($EF%.0'8.E
4%OEU8$&.%'(&:E
25
Digitalize your fieldwork for better business
C$)8)./9,=$):,'.%/,C9*.,=)$,1%;%+/9,=%#91,&)$5
A-/+,%.,DE#91F-#05
D2(67C$(81 2&#,$(#*,$(0#&(0928(#+0*3#Q&2%#I6-&#,$%,#%23&#,*#7242,%62.(#:*-0#+2(67#*5(0%,2*)#
+*0#50*9272)4#'(,,(0#2),(6624()8(#,*#%66#,$(#+2(67#&,%++
!*$,.)9*+%)2,< ',"/$%#+4,)=,+#:89/+#.
Sales / PO management Retail audit
Field report / incident report
Location management Merchandising management
Route management Survey management News / E-learning
Q#9(0&%,26(#,(356%,(#,*#&-55*0,#:*-0#+2(67/*01#/2,$#(%&:B,*B8*)+24-0(#%732)#,**6;#T*#8*7(#
&*6-,2*)#+*0#:*-0#&5((7:#%)7#+6(K2'6(#'-&2)(&&#3%)%4(3(),;
!*$,.)9*+%)2,< C/8#$9#..,=)$,/99,%21*.+$%#.
U-0#&*6-,2*)#'02)4&#5%5(0B6(&&#8*33-)28%,2*)#,*#%#9%02(,:#*+#+2(67/*01&#+*0#3*0(#(++282(),#
%)7#,0%)&5%0(),#*5(0%,2*)&
Shop staff PG / Promoters Visual merchandisers
Sales / Supervisors Field managers Inspectors / auditors
G.#,0/.#
Proven track record. Ready for the regional launch for the bigger pies.
• V,3$,E*+(+O$*$(.EI,'*E*$+.E+O$(.&
• V,3$,GE%(2$(.',5E*+(+O$*$(.E2%+E'($E
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• 7,'*'.$,E.'E&0+,$E&+)$&GE%(/$(.%2$E
+(3E'.0$,E&.',$E3%&1)+5E%(I',*+.%'(
• @'.'$(*::#(.4*+&$'+,$%#':A.4/#$
'+':>&4&$?*%$."#4%$?4#:,$
%#&#'%("$)*%B&
• 6&E.0$E.'')EI',E&81$,2%&',E.'E*+(+O$E
.0$E&.',$EU8+)%.5
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U8+)%.5E/0$/-)%&.EEI',E.0$EU8+)%.5E
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How well DX is penetrated in Vietnam

  • 1. !"#$ %& '()%($ *+,-$. ,$&$+,/0 1,'2%3$3 45 6&%+ 7)8& 9(/: !"#$#%&&$'(%)*+,$-./(*%//$.)(&(0%$1(2()+&3 4/(+$5&./$6*78$ 1
  • 3. '()*+,+-#,$#.#/$0-,/*1%#20# • !"#$%#&#'%("$)'&$(*+,-(.#,$'/*+0$121$(*%3*%'.4*+&$561$7$#+.#%3%4&#&8$92$7$%#.'4:&;<$ • 61$=$#+.#%3%4&#&$)"*$"'&$/*%#$."'+$12$&':#&$3#%&*++#:$4+$."#$(*/3'+> • 92$=$&.*%#$&.'??$."'.$"'&$/*%#$."'+$12$("'4+$&.*%#&$ !"# $"# Type of the audience (N=101) !"#$%$&'( )(#*&+ %&'!# %&'!# (%'%# %&'!# %&'!# Type of enterprises (N=71) ,*"-.*/#-$($012345 6&"*"/(708"'-$*"/( )(*+0('#*#( 232 9#:($' 3
  • 5. 67,8#2#+$/+%)2,%2,#2+#$8$%.#,)8#$/+%)2 !"#5()(,0%,2*)#2&#$24$#+*0#&%6(&B0(6%,(7#/*01&#%)7#%,,()7%)8(#3%)%4(3(),# 5 &!# $# Attendance management (office) %# )# &%# Day off application *# +,# *"# Reporting from sales team (# ,$# $+# P.O placement %%# ++# $*# Inventory management !# ,(# $%# Delivery status check
  • 7. 4&)%9*+)(:%$;"9$)<%$=>$? @+&" !"#$"%&%'(")*&"%+$'*#, Zalo works as the main tool to communicate among the enterprise staffs. Many of the operations are conducted through Zalo 7 65% 70% 62% 70% 75% Day off application P.O management Inventory management Delivery status Reporting from sales Ratio of Zalo usage in enterprise operation
  • 8. 4&)%9*+)(:%$;"9$)<%$? @+&" A/)"9%$"B%9+)("*C Zalo works as the main tool to communicate among the store staffs, to help store communications. 8 50% 76% 68% 73% Reporting - Invetory Reporting - Facility Reporting - Display Information sharing Ratio of Zalo usage in store operation
  • 10. !8#$/+%)2.,< &)$5,.+49#,=9#>%(%9%+4 -%%'./012.3045.60789:3.;9<1.=>1?@A>1.9BB1:C9:61. 80>@6@12D.EFG!%H -%('./012.3045.60789:3.;9<1.5170B1.I05J@:K.80>@6@12D. EFG!%H Flexible attendance and remote work policies are available at most of the enterprises. However, 30% of the them do not allow employees to work outside the office. 10 $+# ,%# *# Flexible attendance policy ;('70#<0*++0'#*..' ;('70#<0'<=(0'#*..' >< %*# +,# $"# Remote work policy ;('70#<0*++0'#*..' ;('70#<0'<=(0'#*..' ><
  • 11. 67,%2,/++#21/20#,:/2/;#:#2+ 0% 1% 3% 91% Remote work management tool Send info / photo via SMS DMS / ERP system Attendance mgmt system (e.g. Fingerprint) 97% 97% 3% 3% End time Start time DX only Manual only If they manage attendance How to manage 11 -%!.L -(*'.M;9B.@2.B;1.0==@6@9>.71B;0C.B;9B 3045.60789:3.421.B0.79:9K1.B;1.2B95BN.1:C.B@71.0=.9.I05J@:K.C93.0=.3045.2B9==2.EOPQ.FG!%.=05. -%!R-((.S.F.G.$".=05.-($.S.-(*H C*05*0%,2*)&#$(%926:#0(6:#*)#!" 3(,$*7#,*#3%)%4(#%,,()7%)8(;#D2)4(0502),#2&#3*&,# 50(+(00(7#+*0#*,$(0&#/$26(#0(3*,(#,**6 %)7#!@EF#GHI#%0(#3%2)6:#-&(7#+*0#0(3*,(#/*01(0& Office workers Field staff (e.g. sales) Remote workers Store staffs 8% 10% 33% 52% Remote work management tool Send info / photo via SMS DMS / ERP system Attendance mgmt system (e.g. Fingerprint) 89% 91% 11% 9% End time Start time DX only Manual only 22% 39% 43% Send info / photo via SMS DMS / ERP system Remote work management tool 82% 79% 18% 21% End time Start time DX only Manual only 0% 7% 18% 75% DMS / ERP system Send info / photo via SMS Remote work management tool Attendance mgmt system (e.g. Fingerprint) 93% 96% 7% 4% End time Start time DX only Manual only
  • 12. 67,%2,1/4,)==,:/2/;#:#2+ 76% 71% 63% 9% 3% 2% Making a phone call to the Line Manager Sending request via email Sending request via Zalo or other messenger apps Making request through company’s app/ system Others (specify) I do not need to apply or notify in advance 1% 8% 91% DX only Mix of DX and manual Manual only Management types Method of manage 12 -(,'.M;1:.2B9==.B9J12.9.C93R0==T.;0I.C0.B;13.79J1.988>@69B@0:D.EUPQ.FG%"%HQ. -(!'.V0I.C0.2B9==2.79:9K1.;0I.79:3.C932R0==.951.9<9@>9A>1.=05.B;17D.EOPQ.FG%"%H E,%++&#6%04(6:#7(5()7#*)#3%)-%6#3(,$*7#+*0#3%12)4#6(%9(#%55628%,2*)#%&#/(66#%&#8$(812)4# +*0#7%:B*++#&,%,-&; How to make application 78% 15% 5% 2% Checking on their own or consult HR personnel Managing via the company’s app/ system I do not have any method to check for this activity Others (specify) 15% 85% DX only Manual only Management types Method of manage How to check day-off status
  • 13. 67,%2,./9#.<$#9/+#1,:/2/;#:#2+ 80% 70% 65% 35% 3% Via email (with excel file, etc.) Via Zalo or other messaging apps Via Sales / P.O system (e.g. DMS, ERP) Direct calls to HQ/ backoffice personnel Others (specify) 2% 63% 35% DX solution only Mix of DX and manual Manual only Management types Method of manage 13 -(&N$"N$%'.V0I.C0 29>12.2B9==2.51805B.8456;921.05C152N.@:<1:B053.79:9K171:BN.C1>@<153.B@7@:KD.EUPQ.FG!%H E3%66#5*0,2*)#*+#&%6(&#&,%++&#-&(#!"#*)6:#/$26(#3%J*02,:#*+#,$(3#0(6:#*)#32K#3(,$*7#+*0# 7*2)4#,$(20#,%&1&;#!"L&#6%812)4#*+#+(%,-0(&#*0#2)8*)9()2()8(#3%:#'(#,$(#8%-&(; P.O management 69% 66% 62% 35% 1% Via email (with excel file, etc.) Via Sales / P.O system (e.g. DMS, ERP) Via Zalo or other messaging apps Direct calls to HQ/ backoffice personnel Others (specify) 11% 55% 34% DX solution only Mix of DX and manual Manual only Inventory management 70% 69% 63% 44% 3% Via Zalo or other messaging apps Via Sales / P.O system (e.g. DMS, ERP) Via email (with excel file, etc.) Direct calls to HQ/ backoffice personnel Others (specify) 7% 62% 31% DX solution only Mix of DX and manual Manual only Delivery status management
  • 14. DB%9+)("*$? 9%B"9)(*2$;9",$/+&%/$)%+, 45% 55% 68% 83% 89% Store display/ merchandising Customers’ invetory status Customer visit memo Customer visit schedule Business forecast -$(' WB;15 B;9: B;1 8456;921 05C15 @:=0579B@0:T I;9B 951 B;1 0B;15 B;@:K2 B;9B 29>12 2B9== :11C B0 51805B B0 B;1 B197D EUPQ FG!%H Business performance (biz forecast, customer memo/ schedule) is most reported. 14
  • 15. 34% 60% 75% 85% Direct calls to HQ/ backoffice personnel Via Sales / P.O system (e.g. DMS, ERP) Via Zalo or other messaging apps Via email (with excel file, etc.) =>$(*$E%B"9)(*2$;9",$/+&%/$)%+, -$$'.V0I.C0.29>12.2B9==2.51805B.B;121.@:=0579B@0:D.EUPQ. FG,)H Similar to tasks reporting, mix method is applied to report for other things. 15 4% 56% 40% DX only Mix of DX and manual Manual only DX ratio Method of reporting
  • 17. !8#$/+%)2.,< 0)::*2%0/+%)2,:#+-)1 80% 77% 77% 27% 13% Messaging app Email Calling Own system (PC / web) Own system (app) 17 -$+'.M;9B.951.B;1.B00>2.B;9B.2B051.2B9==2.421.B0.60774:@69B1.I@B;.3045.V-T.24815<@205.05.2B051.79:9K152D.EUPQ.FG$"H -$!'.M;@6;.71221:K15.988.C0.2B051.2B9==2.421.=05.A42@:122.60774:@69B@0:.I@B;.B;1@5.24815<@205N.2B051.79:9K15D.EUPQ.FG($H @%)-%6#3(,$*7#2&#/27(6:#-&(7#':#&,*0(#&,%++&#,*#8*33-)28%,(#/2,$#MN#/$26(#!"#2&#6232,(7# -&(7;#O%6* 2&#%7*5,(7#':#%66#&,%++&#+*0#'-&2)(&&#8*33-)28%,2*)&; Communication method b/w HQ and store 100% 43% 26% 13% 9% 0% 0% 0% Z a l o F a c e b o o k M e s s e n g e r V i b e r S k y p e L I N E T e l e g r a m W h a t s a p p O t h e r s ( s p e c i f y ) Popular communication app b/w HQ and store
  • 18. 67,%2,$#+/%9 )8#$/+%)2 80% 64% 60% 36% 28% Via photos Via excel Via pen / paper Via system (Web / PC) Via mobile app 7% 27% 50% 16% DX only Mix of DX and manual Manual only Do not report Update need and method Report method (Check) 18 -$&'.M;9B.J@:C.0=.@:=0579B@0:.C0.2B051.2B9==2.51805B.B0.V-NA96J.0==@61D.EUPQ.FG$"H -*"'.V0I.C0.2B051.2B9==2.6;16JN.@:84B.B;121.51805B.6>19:>@:122.L =96@>@B3.2B9B42N.@:<1:B053.2B9B42N.2B051.C@28>93.2B9B42D.EUPQ.FG(+N(&N(*H Manual and mix methods are more preferred by the store staffs for checking report contents. DX only is not very popular among store staffs. Cleanliness / facility status Inventor status Store display status 14% 37% 32% 17% DX only Mix of DX and manual Manual only Do not report 3% 45% 35% 17% DX only Mix of DX and manual Manual only Do not report 77% 50% 37% 33% 30% Via excel Via system (Web / PC) Via photos Via mobile app Via pen / paper 76% 48% 48% 44% 32% Via photos Via excel Via system (Web / PC) Via pen / paper Via mobile app
  • 19. 67,%2,$#+/%9 $#8)$+%2; 76% 64% 40% Via Zalo or other messenger apps Via email (with excel file, etc.) Via system 3% 30% 50% 17% DX only Mix of DX and manual Manual only Do not report Update need and method – N = 30 Report method (Report) 19 -*%'.V0I.C0.2B051.2B9==2.51805B.6>19:>@:122.L =96@>@B3.2B9B42N.@:<1:B053.2B9B42N.2B051.C@28>93.2B9B42.B0.B;1.V-N.A96J0==@61D.EUPQ.FG(+N$"N(+H P)#62)(#/2,$#8$(812)4=#3%)-%6#%)7#32K#3(,$*7&#%0(#-&(7#,$(#3*&,#,*#0(5*0,#,*#MN;#!"# $%&#6(&&#-&(#/$26(#(3%26#/2,$#(K8(6#+26(#2&#3*&,#50(+(00(7;# 7% 46% 47% 0% DX only Mix of DX and manual Manual only Do not report 3% 50% 30% 17% DX only Mix of DX and manual Manual only Do not report 83% 53% 50% Via email (with excel file, etc.) Via system Via Zalo or other messenger apps 84% 68% 64% Via email (with excel file, etc.) Via Zalo or other messenger apps Via system Cleanliness / facility status Inventor status Store display status N = 25 N = 30 N = 25
  • 20. !8#$/+%)2,< .*8#$"%.)$.,"%.%+,/+,+-#,.+)$# 100% Supervisors Companies that supervisors visit the shops Q66#&,*0(&#$%9(#92&2,&#+0*3#&-5(092&*0&#'-,#*)6:#ARS#*+#,$(3#92&2,(7#':#3(08$%)72&(0&;# <$2&#&-44(&,&#,$%,#3*&,#&-5(092&*0&#8%)#$%)76(#3(08$%)72&2)4#,%&1&; 20 ;<= ><= >?= ?@= A= X<153C93 (R$.B@712N I11J W:61N.(R$ I11J2 W:61N 70:B;.9:C >122 W:61N I11J 24% Merchandisers Companies that merchandisers visit the shops BC= ?@= ?@= ?@= A= X<153C93 W:61N I11J W:61N.(R$ I11J2 W:61N 70:B;.9:C >122 (R$.B@712N I11J -**'.M;9B.J@:C.0=.81520::1>.<@2@B.3045.2B0512.E0B;15.B;9:.2;08.2B9==H.EUPQ.FG(&H -*+'.V0I.0=B1:.C012.B;1.A96J0==@61 81520::1>.<@2@B.3045.2B051D.EOPQ.FG(&H
  • 21. 60% 60% 70% 73% 80% Via system In a meeting From the visit of supervisor / managers / merchandisers Via email Via Zalo or other messenger apps Via email (with excel file, etc.) 67,%2,%2=)$:/+%)2,.-/$%2;,=$):,?@ -*('.V0I.C012.9.2B051.2B9==.5161@<1.@:=0579B@0:.9A04B. B;1.85070B@0:.N.:1I.850C46BD.EUPQ.FG$"H All methods are similarly used by store staffs to get notified. 21 3% 57% 40% DX only Mix of DX and manual Manual only DX ratio Method of reporting
  • 23. =>$(*$%*)%9B9(/%$"B%9+)("*/ DX is penetrated in regulations and sales-related matters among manufacturers 23 Areas where DX has been penetrated Areas where DX has not been penetrated • Regulation-related works such as attendance (fingerprint authentication) • Sales / inventory management among the manufacturers • Opeations in accordance with the flexible work style (e.g. remote work) • Ad-hoc communictions such as time-off • Sales related update from the non-manufactures • Spontaneous information sharing among the team
  • 24. =>$(*$9%)+(&$"B%9+)("*/ DX is penetrated in regulations and sales-related matters among manufacturers 24 Areas where DX has been penetrated Areas where DX has not been penetrated • Regulation-related works such as attendance (fingerprint authentication) • Sales information (Digital Kiosk) • Information sharing (product, promotion) form HQ • Store checklist (facility, cleanliness, store display) • Request from store to HQ
  • 25. A-/+ -%21#$. 67 8#2#+$/+%)2 %2 B%#+2/: H(&*-08(B*02(),(7#*5(0%,2*) D0+(-& .' .0$E)'FE)+4',E/'&.GE*+(5E,'8.%($E '1$,+.%'(&E+,$E$&.+4)%&0$3E45E.0$E*+(8+)E F',-&E4+&$3E'(E.0$E%(.$(&%2$E08*+(E )+4',&:EH$&& /'&. ,$38/.%'( $II$/. /'8)3 4$ +(.%/%1+.$3 %( J%$.(+* 8()%-$ KL M N8,'1$:E 6).0'8O0E('.E$II%/%$(.GE.0$E($/$&&+,5E %(I',*+.%'(E/'8)3E4$E'4.+%($3E.0,'8O0E *+&&%2$E*+(8+)EF',-&E'IE&1,$+3&0$$.E %(18.:E E*82%6 3(72% J%$.(+*$&$ +,$ I8))5 I+*%)%+, F%.0 .0$ $+&5 8&$, %(.$,I+/$ 'I P+)' +(3 8.%)%Q$ %. I', .0$ 3+%)5 '1$,+.%'(& +. F',-: R'F .0+. .0$,$E +,$E)$&&E1,%2+/5E/'(/$,(&E5$.GEP+)' F',-&E +&E.0$E&.+(3+,3E.'')&EI',E.0$E$(.$,1,%&$E +(3E&.',$E/'**8(%/+.%'(&:EP+)' SE*+(8+)E F',-&E'IE3+.+E%(18.E$T%&.E+&E.0$E+).$,(+.%2$E I',E.0$E3%O%.+)%Q+.%'( D%3262%02,: /2,$ *67 0*-,2)( J%$.(+*$&$ .$(3 .' &.%/- F%.0 .0$ $T%&.%(O '1$,+.%'(& +(3 3' ('. )%-$ .' /0+(O$ %. 8()$&& .0$,$ %& + &.,'(O .'1 3'F( 3%,$/.%'(&: D0$,$ +,$ )$&& 4'..'* 81E /8).8,$&E.'E%*1,'2$E.0$E'1$,+.%'(&:ED0$E )+/-E'IE.0$E*+(+O$*$(.E+(3E/,$+.%2%.5E$(3E 81EF%.0E,$1$+.%(OE.0$E&+*$E,'8.%($EF%.0'8.E 4%OEU8$&.%'(&:E 25
  • 26. Digitalize your fieldwork for better business C$)8)./9,=$):,'.%/,C9*.,=)$,1%;%+/9,=%#91,&)$5
  • 28. !*$,.)9*+%)2,< ',"/$%#+4,)=,+#:89/+#. Sales / PO management Retail audit Field report / incident report Location management Merchandising management Route management Survey management News / E-learning Q#9(0&%,26(#,(356%,(#,*#&-55*0,#:*-0#+2(67/*01#/2,$#(%&:B,*B8*)+24-0(#%732)#,**6;#T*#8*7(# &*6-,2*)#+*0#:*-0#&5((7:#%)7#+6(K2'6(#'-&2)(&&#3%)%4(3(),;
  • 30. G.#,0/.# Proven track record. Ready for the regional launch for the bigger pies. • V,3$,E*+(+O$*$(.EI,'*E*$+.E+O$(.& • V,3$,GE%(2$(.',5E*+(+O$*$(.E2%+E'($E +11 • D'E*+(+O$E?GAAAE+O$(.& • W$O%'(+)E1,'*'.$,E*+(+O$*$(.E.'')E .'E*+(+O$E;GAAAE1,'*'.$,&E%(E+))E'IE LN6E/'8(.,%$& • 7,'*'.$,E.'E&0+,$E&+)$&GE%(/$(.%2$E +(3E'.0$,E&.',$E3%&1)+5E%(I',*+.%'( • @'.'$(*::#(.4*+&$'+,$%#':A.4/#$ '+':>&4&$?*%$."#4%$?4#:,$ %#&#'%("$)*%B& • 6&E.0$E.'')EI',E&81$,2%&',E.'E*+(+O$E .0$E&.',$EU8+)%.5 • J%&%.E.0$E&.',$E.'E3$+)EF%.0E.0$E&.',$E U8+)%.5E/0$/-)%&.EEI',E.0$EU8+)%.5E $2+)8+.%'(E+&E/'**'(EX79 • 6&E+E1,'*'.$,E.'')E.'E/'))$/.E.0$E /'(&8*$,E3+.+EY2%+E10'($E2$,%I%/+.%'(ZE %(E1,'38/.E18,/0+&$ • ['))$/.$3E3+.+E%&E8&$3EI',E.0$%,E[W#E +/.%2%.%$& • 6&E.0$E1,'*'.$,E.'')E.'E813+.$E.0$E 3%&1)+5E&.+.8&E+(3E.0$E&+)$&E,$1',.%(OE 'IE.0$E,$&1$/.%2$E&.',$&E • ',E.0$E2%&8+)E*$,/0+(3%&$,E.'E/0$/-E .0$E&.+.8&E'IE.0$%,E+&&$.E1)+/$*$(.E Y&.',$E4+(($,E$./:Z • L.+IIE2%&%.E.0$E&0'1E.'E,$1',.E.0$E&.+.8&E +&EF$))E+&E($FE1+,.($,E+/U8%&%.%'(EE ,$1',.%(O
  • 31. If you are interested in the service, please feel free to contact info@asia-plus.net or check the following website. https://www.fieldcheck.biz