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29%
29%
28%
13%
I come to office regularly
Mix of work at office and
remote work
Remote work only
I had been remote work
before Covid-19 comes
Q. What is applicable to your working style now (for the
past 30 days)?
70% of the office workers work from home including 41% of
the complete remote workers after Covid-19.
* The survey was conducted before the strict stay home policy in some areas
in August
7#8(.#,&($),-9.%-394.%(*
Q. How much are you satisfied with your remote work? Please answer based on 1-10 (10 = most satisfied)
34% are highly satisfied (score = 9,10) as to
the remote work, while 29% feel some
concerns (score = 6 and below)
3% 2% 2% 3%
12%
7%
13%
24%
16%
18%
1 2 3 4 5 6 7 8 9 10
Remote work satisfaction (1-10, 10 = highest)
Promoters
Passives
Detractors
7#9-(*-,(3,:;9.%-394.%(*<
Working flexibility, relax mood and self-management are the reasons why they like the
remote work
Q. What are the things that you are satisfied with?
29%
37%
34%
Satisfaction
Detractors Passives
Promoters
61% 61%
59% 59%
45% 43%
33% 31%
Working more
in relaxed
mood
Time
management
of my own
Flexible
working style
No need to
commute
No need to
dress up for
business
Concentrate
on my
individual
work
No pressure
from the boss
No need to
get annoyed
by the other
staff
Reasons for satisfaction in remote work
7#9-(*-,(3,:=%--9.%-394.%(*<
Environment (bothered by family, work environment), operational issues (approval),
concentration are the main issues of the remote work
Q. What are the things that you are not satisfied with?
29%
37%
34%
Satisfaction
Detractors Passives
Promoters
39%
37% 37% 37%
31%
30% 30%
25%
Performance
affected by
family
My work
becomes
sluggish
Bad work
environment at
home
Issues with
paper work/
approval
Unable to
concentrate on
work
Difficult to work
w/ customers
Issues in internal
communications
Online pressure
from the boss
Reasons for satisfaction in remote work
7#8(.#,&($),>#$3($89*4#
Q. Compared with the pre-social distancing era, how do you think your performance becomes? (Please think your pre-work performance is 100%)
79.8%
Self-evaluation about remote work performance
(when office work is 100%)
“In my house, we do not have the necessary in my work such as
copier, scanner.”
“Although working from home is more comfortable, I have
difficulties in getting the support from my boss and colleagues”
“I have less opportunities to talk with my customers, that
resulted into poor sales result”
“My work has been affected by some family factors such as
children and the lack of my personal space to focus on
working”
Q. After Covid-19, what would be your ideal environment
of working?
'($),-./0#,>$#3#$#*4#,93.#$,?("%5
20%
28%
33%
20%
Totally office work
Majority is work at office,
with occasional remote
work
Majority is remote work
with occasional work at
office
Totally remote work
80% expect to have some remote work after the pandemic,
including 20% who wish to have the total remote work
Q. After Covid-19, what would be your ideal environment
of working?
'($),-./0#,>$#3#$#*4#,2/,./>#
4%
18%
16%
35%
29%
41%
25%
31%
33%
35%
24%
14%
35%
7%
35%
21%
Sales / marketing / Biz development
Backoffice (accounting / HR / legal etc)
IT / QA / Design
Others
Totally office work
Majority is work at office, with occasional remote work
Majority is remote work with occasional work at office
Totally remote work
Sales / marketing and engineers prefer the remote work,
while back office have higher ratio of people who wish to work
at the office
>","+0%&$+&$++0-"&'$()
30%
32%
35%
39%
39%
45%
56%
63%
Good atmosphere for work
Better IT / working environment
Better information collection through
meeting / gathering
Smooth paper work
Good communication / management of
customer
Easier to get advice / advice from senior
Good concentration
Good internal communication
Communication (advice, discussion) and environment (better
concentration), paperwork are the major benefit of office work
Q. What do you think is the benefit of office work?
>","+0%&$+&("#$%"&'$()
8%
11%
26%
35%
36%
48%
52%
56%
70%
Good communication / management of
customer
Good internal communication
Good concentration
Less pressure from boss/ other staff
Less of unnecessary meetings/ gatherings
Spend more time with family
Flexible work style
Flexible time management
No commuting
No hassle of commuting, flexibility (time, work style) are
considered as top motivations of remote work
Q. What do you think is the benefit of office work?
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