This document provides a step-by-step guide for writing a business email, outlining that it should include a salutation, body, and complimentary close structured like a formal business letter, and gives instructions on writing a precise subject line, introduction, addressing issues, logical arrangement of contents, and appropriate ending with a complimentary close.

1. Step-by-step guide

2. An e-mail usually has the following
structure:
1. Salutation
2. Body
3. Complimentary close
Write the e-mail in the form of a business letter. Keep a
formal tone.
The three parts are explained on the following slides.

3. Subject:
 Make the subject line precise, short and simple.
Introduction:
 Write an appropriate salutation.
 Introduce yourself and refer to previous
correspondence, if any.
 State the reason(s) why you are writing.

4.  Structure the contents of your e-mail in clearly defined
sections.
 Make sure you address all the issues mentioned in the
instructions.
 Arrange the contents logically.

5.  End the e-mail appropriately.
 Write a complimentary close taking the salutation into
consideration.