How to Succeed with SD-WAN Operations

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Software-defined WAN (SD-WAN) is a transformational technology that can improve application performance for distributed enterprises. But, not every enterprise is successful with its implementation. One mistake that IT organizations make with SD-WAN is with visibility. Vendors often tout the value of the native network and application monitoring capabilities of their SD-WAN solutions. However, 75% of IT professionals have significant challenges with the native monitoring features of their SD-WAN implementations. These slides explore why enterprises struggle with SD-WAN visibility and what they can do to address the issue.

Technology

How to Succeed with
SD-WAN Operations
Jim Brunke
Senior Solution Architect
SevOne
Brian Promes
Vice President of Product Marketing
SevOne
Shamus McGillicuddy
Vice President of Research
Enterprise Management Associates

Watch the On-Demand Webinar
• How to Succeed with SD-WAN Operations On-Demand Webinar:
https://info.enterprisemanagement.com/how-to-succeed-with-sd-wan-operations-webinar-ss
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch

Featured Speakers
Brian joined SevOne with over 20 years of experience in the
network management and monitoring space at Novell and
Cisco, where he focused primarily on product management,
product marketing and strategic alliance efforts of early stage
products for emerging technologies in enterprise and service
provider markets.
© 2021 Enterprise Management Associates, Inc. 3
Brian Promes
Vice President of Marketing
SevOne
Shamus McGillicuddy
Vice President of Research, EMA
Jim has over 30 years of experience in the architecture, design,
implementation and support of multi-vendor fault, performance,
security and cloud management solutions. Throughout his
career, Jim has created high impact solutions for Fortune 500
companies.
Shamus is the vice president of research at Enterprise
Management Associates, where he leads the network
management practice. He has worked in the IT industry since
2006 as an industry analyst and journalist.
Jim Brunke
Senior Solution Architect
SevOne
| @ema_research

Everyone is Engaging with SD-WAN, but not Everyone Succeeds
© 2021 Enterprise Management Associates, Inc. 4
Top drivers of adoption
• Improve network security (52%)
• Improve visibility (48%)
• Improve network and application performance (48%)
• Strengthen cloud enablement (47%)
• Reduce complexity (44%)
98% of distributed
enterprises are engaged
with SD-WAN
Only 47% are fully
successful with SD-WAN
| @ema_research

75% of IT Professionals Report Significant Challenges with Native SD-WAN
Monitoring
© 2021 Enterprise Management Associates, Inc. 5
Top Challenges
• Limited/no WAN underlay visibility (30%)
• Poor application intelligence/classification (30%)
• Data collection granularity (29%)
• Limited/no SD-WAN hardware visibility (27%)
• Data formatting problems (26%)
• Summarized data (22%)
Perspectives from IT silos
NOC team less likely (62%) to
report any major issues
Network engineering team more
likely to complain about:
• WAN underlay visibility (63%)
• Data collection granularity
(44%)
| @ema_research

Managed SD-WAN Services with Hybrid Ops
© 2021 Enterprise Management Associates, Inc. 6
62% of enterprises prefer
managed SD-WAN
services to DIY
• Only 12% prefer DIY
IT organizations do not
outsource SD-WAN
operations
• 63% prefer hybrid operations
(shared with MSP)
• 17% prefer internally managed
SD-WAN operations
| @ema_research
What does this
tell us?

Multi-Vendor SD-WAN Strategies can add Complexity
© 2021 Enterprise Management Associates, Inc. 7
| @ema_research

92% of IT Teams Intend to Monitor SD-WAN with
Third-Party Tools
© 2021 Enterprise Management Associates, Inc. 8
Best practice approach
Successful SD-WAN adopters say third-party monitoring is critical
Less successful companies think it’s only helpful
IT silos have different priorities
More critical to:
• Network engineering
• Information Security
• IT execs
Less critical to:
• NOC team
• Project management
| @ema_research

Making Third-Party Monitoring Work
© 2021 Enterprise Management Associates, Inc. 9
Only 48% of IT pros are fully satisfied with third-party
monitoring of SD-WAN
What drives dissatisfaction?
• Data access
• Data quality
• Vendor support
| @ema_research

90% of IT professionals believe applying AIOps to network
management can lead to better overall business outcomes
37% of enterprises are applying AIOps to WAN management
Benefits to the IT organization
1. Network optimization (44%)
2. Operational efficiency (41%)
3. Network resiliency (37%)
Can AIOps Help?
© 2021 Enterprise Management Associates, Inc. 10
| @ema_research

Learn more about SevOne
https://www.sevone.com
© 2021 Enterprise Management Associates, Inc. 11
| @ema_research

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No matter what your current level of cybersecurity knowledge is, these slides created by EMA Research and A10 Networks will provide valuable insights into the latest trends and empower you with the best practices in cloud and web application security. Download to learn more about: - The top threats that pose a risk to your organization and how to mitigate them - The difference between buzz and hype in today’s security approaches, and how this can be used to help your organization - A discussion of Zero Trust, web application security, DDoS protection, encryption, and more for the hybrid cloud world

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Enterprise Management Associates (EMA) has published the most comprehensive market research study on DDI solutions in over a decade, “DDI Directions: DNS, DHCP and IP Address Management Strategies for the Multi-Cloud Era.” Based on a survey of 333 enterprise DDI experts, this research found that less than 40% of enterprises are fully successful in their approach to DDI technology. These slides created by Shamus McGillicuddy, EMA vice president of research, provide insights into the following: - Why only 31% of enterprise are confident in the security of their DNS infrastructure - How DDI enables network automation - How cloud migration disrupts DDI strategy and what you can do about it - What to look for in an ideal DDI product

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By the end of 2023, 83% of enterprises expect to connect operational technology (OT) and IoT devices to their enterprise networks, according to Enterprise Management Associates (EMA) research. IT and OT are converging so that enterprises can analyze OT data, innovate, and optimize industrial systems. A new approach to OT security is required. Enterprises need to modernize network architecture to protect these critical assets, especially by updating their network security and modernizing their approach to network segmentation. These slides explore how enterprises can use OT-dedicated firewalls and zero trust network access to protect OT systems from malicious actors.

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Despite claims that the rise of cloud cuts the relevance of CMDB, Enterprise Management Associates (EMA) experience and field research consistently find the opposite to be true. In a recent EMA research study, a panel of global IT leaders stated that CMDB use was central to major functions. For many of those respondents, CMDB use was viewed as increasing in importance for automation of complex processes. Where is the disconnect? Check out these slides from EMA's Research Director, Valerie O’Connell, to get insights into the research findings, including: - CMDB use is increasing for 64% of organizations - Hybrid organizations have the highest rate of CMDB use increase - 24% update the CMDB in real time. Is that the right frequency? - Why CMDB has an uneven reputation - Success rates, reasons, and returns

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Why Should Organizations Consider Extended Detection and Response (XDR)?

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As security leaders evaluate the vast array of tools available to combat ransomware attacks, endpoint and extended detection and response solutions still stand out as the best defense against emerging threats. How can an enterprise know which of these tools is the best though? Enterprise Management Associates (EMA) surveyed IT professionals, information security practitioners, and technology business leaders across all verticals to discover their attitudes and perspectives toward XDR solutions. The primary goal was to use survey responses and third-party interviews to create a comprehensive definition of “What is XDR?” for leaders to use as part of their solution evaluation process. Check out these research slides featuring Christopher Steffen, CISSP, CISA, and vice president of research at EMA, to discover the definition and get results from this research.

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With users working remotely and data now housed in multiple cloud applications, securing access to data is essential to a modern digital infrastructure. The rise of hybrid work has challenged the scalability of traditional VPNs, and hybrid multi-cloud architectures have made legacy centralized VPN concentrators impractical. Zero trust network access (ZTNA) is an emerging class of technology that addresses these new remote access requirements and challenges. Check out these slides to discover why it’s time to transition from legacy VPNs to ZTNA solutions. You will also learn more about: - Why legacy VPN technologies cannot address the needs of modern enterprises - How ZTNA helps secure remote access in the era of hybrid work and multi-cloud architectures - The best way to transition to a next-generation solution

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Enterprises have been trying to automate their networks for decades, but manual tasks continue to dominate operations. According to Enterprise Management Associates (EMA) research, only 34% of IT organizations have been able to automate more than half of their network provisioning and change management tasks. With so many commercial and open source network automation tools available, why aren’t organizations doing better? These slides—based on the webinar featuring Shamus McGillicuddy (EMA Vice President of Research) and Jason Edelman (Founder and CTO of network automation solution provider Network to Code) —provide guidance on how to set a network automation strategy. You will also get insights on: - Whether a network team should use open source, homegrown, or commercial network automation solutions - How to establish a data-driven source of truth for your network - How to build the right team for enabling your network automation strategy

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EMA’s market research report, “From Scheduler to Automation Fabric for the Enterprise: Workload Automation Transformation in 2023” is based on a survey of 406 global IT and business users and decision-makers who have direct experience with workload automation. Overall, 89% of them believe workload automation tools should be expanded to orchestrate automation tools across the enterprise. Get other insights when you check out these slides.

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How to Succeed with SD-WAN Operations

1. How to Succeed with SD-WAN Operations Jim Brunke Senior Solution Architect SevOne Brian Promes Vice President of Product Marketing SevOne Shamus McGillicuddy Vice President of Research Enterprise Management Associates

2. Watch the On-Demand Webinar • How to Succeed with SD-WAN Operations On-Demand Webinar: https://info.enterprisemanagement.com/how-to-succeed-with-sd-wan-operations-webinar-ss • Check out upcoming webinars from EMA here: https://www.enterprisemanagement.com/freeResearch

3. Featured Speakers Brian joined SevOne with over 20 years of experience in the network management and monitoring space at Novell and Cisco, where he focused primarily on product management, product marketing and strategic alliance efforts of early stage products for emerging technologies in enterprise and service provider markets. © 2021 Enterprise Management Associates, Inc. 3 Brian Promes Vice President of Marketing SevOne Shamus McGillicuddy Vice President of Research, EMA Jim has over 30 years of experience in the architecture, design, implementation and support of multi-vendor fault, performance, security and cloud management solutions. Throughout his career, Jim has created high impact solutions for Fortune 500 companies. Shamus is the vice president of research at Enterprise Management Associates, where he leads the network management practice. He has worked in the IT industry since 2006 as an industry analyst and journalist. Jim Brunke Senior Solution Architect SevOne | @ema_research

4. Everyone is Engaging with SD-WAN, but not Everyone Succeeds © 2021 Enterprise Management Associates, Inc. 4 Top drivers of adoption • Improve network security (52%) • Improve visibility (48%) • Improve network and application performance (48%) • Strengthen cloud enablement (47%) • Reduce complexity (44%) 98% of distributed enterprises are engaged with SD-WAN Only 47% are fully successful with SD-WAN | @ema_research

5. 75% of IT Professionals Report Significant Challenges with Native SD-WAN Monitoring © 2021 Enterprise Management Associates, Inc. 5 Top Challenges • Limited/no WAN underlay visibility (30%) • Poor application intelligence/classification (30%) • Data collection granularity (29%) • Limited/no SD-WAN hardware visibility (27%) • Data formatting problems (26%) • Summarized data (22%) Perspectives from IT silos NOC team less likely (62%) to report any major issues Network engineering team more likely to complain about: • WAN underlay visibility (63%) • Data collection granularity (44%) | @ema_research

6. Managed SD-WAN Services with Hybrid Ops © 2021 Enterprise Management Associates, Inc. 6 62% of enterprises prefer managed SD-WAN services to DIY • Only 12% prefer DIY IT organizations do not outsource SD-WAN operations • 63% prefer hybrid operations (shared with MSP) • 17% prefer internally managed SD-WAN operations | @ema_research What does this tell us?

8. 92% of IT Teams Intend to Monitor SD-WAN with Third-Party Tools © 2021 Enterprise Management Associates, Inc. 8 Best practice approach Successful SD-WAN adopters say third-party monitoring is critical Less successful companies think it’s only helpful IT silos have different priorities More critical to: • Network engineering • Information Security • IT execs Less critical to: • NOC team • Project management | @ema_research

9. Making Third-Party Monitoring Work © 2021 Enterprise Management Associates, Inc. 9 Only 48% of IT pros are fully satisfied with third-party monitoring of SD-WAN What drives dissatisfaction? • Data access • Data quality • Vendor support | @ema_research

10. 90% of IT professionals believe applying AIOps to network management can lead to better overall business outcomes 37% of enterprises are applying AIOps to WAN management Benefits to the IT organization 1. Network optimization (44%) 2. Operational efficiency (41%) 3. Network resiliency (37%) Can AIOps Help? © 2021 Enterprise Management Associates, Inc. 10 | @ema_research

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